In-House Repair Orders - SAP Library

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Billing unit is required in the Repair proces! You can assing it in the customising under <i>CRM --> Master Data --> Organizational Mgt --> Cross-System assignment of Org Units --> Assing billing units to Sales/service org.</i>
The billing unit itslef is the number of a BP. You must create it int he role Billing unit.
As i've found out, sometimes you cannot select this role in tcode BP.
The trick here is then to manually add it in table BUT100, the role is BEA001.
Sounds tricky, but isn't
Hope this helps you.
Regards,
Jacques

Similar Messages

  • Return Delivery for In-House Repair Order

    When I create an In-House Repair order in CRM and replicate it to ECC, the return delivery does contain the special stock indicator "E", hence the stock is posted to unrestricted.  This only happens with replicated orders.
    Any ideas?

    Hello Peter,
    Regarding Posting of Goods Issue for Spare Parts in SAP R/3 Materials Management,
    The data posted depends on the logistics scenario(s) that you use. The system therefore first determines the logistics scenario defined for the combination of transaction type, item category, service organization, and other relevant information required for the scenario (for example, movement type or special stock indicator in SAP R/3).
    Availability information informs you whether the service parts are currently in stock. Each service part item generates a reservation in the back end system, which can be used to trigger an early procurement process.
    To know more about the same refer the below link:
    http://help.sap.com/search/highlightContent.jsp
    http://help.sap.com/saphelp_crm50/helpdata/en/cb/f876d513c56e4e864c15517ff67e92/frameset.htm
    Hope this helps!
    Thanks and Best Regards,
    Shanthala Kudva.

  • In House repair order Configuration

    Hi all,
    I need the std configuration steps for in house repair orders.
    Thanks in advance,
    vikrant

    Hi Vikrant,
    The Configurations required for Repair Orders are as follows:
    1. Transaction Type REPA with standard action profile COMPLAINT.
    2. The Main Item Category is RREQ which has action profile REPAIR_ITEM.
    2.1 Create a product of type service nag Name DIAGNOSIS, it should have item category group DGNS
    2.2 U need to maintain Item category determination, which i think exist by standard.
    3. In R/3 also maintain the same Order type REPA and the item category determination.
    Refer Note 806768, it has listed all the required settings in R/3.
    Regards,
    Shalini Chauhan

  • In house repair order error

    Hi,
    we have an issue while replication of In house repair order from CRM to ECC.
    Smw01 showing in house repair order errors like below
    Enter at least one plant
    No instance of object type BUS2093 has been created. External reference:
    No stock posting possible for this material
    Company code  does not exist
    No instance of object type BUS2093 has been created. External reference:
    There is no standard field in in house repair order level at item or header level
    I have maintained below settings in crm for plant
    spro>crm>Transactions->settings for service transactions>Integration->Logistics integration-->Assaign Plant and storage location to service organization
    Still i am getting above errors.
    Please suggest me any solutions for above issues
    Regards
    kishore kumar

    Hi,
    You need to enter Plant as a partner function in the In House Repair Order to rectify this error.
    Maintain partner function 00000035 and assign a Plant BP number which is mapped to ECC plant.
    Regards,
    PP

  • Order Related Billing for In-House Repair

    Has anyone figured out how to get order-related billing to work in the In-House Repair order when used with ERP billing?
    Your responses are greatly appreciated.

    Hi Peter,
    What I understand from your query is you want to do Billing in ECC of the in-house repair order. Kindly Confirm.
    If yes, follow these steps:
    In standard scenario external billing works with
    u2022     Service contracts
    u2022     Service orders
    u2022     Service confirmations
    Prerequisites
    1.     Synchronization of Master Data
    2.     Synchronization of Pricing Conditions
    3.     Customizing of Controlling Objects in SAP ERP
    4.     Customizing of service transactions in SAP CRM
    5.     Customizing of sales orders in SAP ERP
    6.     Mapping of transaction data between SAP CRM and SAP ERP
    Customizing
    In order to perform external billing of the service order materials, following configurations are to be done:
    1.     Create a Service order Transaction
    2.     Create an Item category - Putting Billing reference External Billing
    3.     Maintain Item Category Determination
    4.     Replicate the controlling relevant characteristics
    5.     Create the ERP Order Type- Tcode VOV8- SD Doc Category should be L.
    6.     Create the ERP Item category- Tcode VOV7 - Billing reference C
    7.     Maintain Item category Determination (ERP)
    8.     Maintain Mapping of transactions and item categories
    Settings for Service Processing  Billing Integration  Map Transaction Types and Item Categories
    When you set the status to complete, it triggers a debit memo request in ECC, with which ECC Billing can be performed.
    Regards,
    Shalini Chauhan

  • Change Higher Level Item of the Sub-Item in Repair Order

    Hello
    We have a in-house-Repair order created from Compliant.
    This repair order has main Line Item of type 'Repair Request' having Item no 1000.
    From this Line, we are creating new main lines 'Return for Repair' 1001
    and 'Diagonsis' lines 1002 through Actions(appearing as buttons on the Items Assignment Block).
    Both these lines have Higher Level Item as 1000.
    From the Diagonsis 1002 line, we are generating new Debit Memo line 1003(higher as 1002 ) by selecting a new button . This is billable and to be charged to the Customer in ECC.
    How do I change the Parent/Higher Level Item value from 1002 to 1001(Return for Repair) for charging the Customer.
    I found an action used for generating the Debit Line in CRM.
    Please advice on how to achive this functionality.. Is this possible ?
    Cheers
    RJ
    Note: I am new Tech Guy in Service area.
    Edited by: Remo J on Jul 30, 2011 11:00 PM

    Hi Remo,
    Did you implement the in-house repairs completely?
    Did you also work on ECC billing and controlling integrations?
    would really appreciate your response on this.
    Regards,
    Itisha

  • In-House Repair - PGR completes main item

    I have created an in-house repair order in CRM and successfully replicated the corresponding REPA order in ECC.  I then create a return delivery and perform a post goods receipt.
    When I go back to the CRM order, both the main item and sub-item show as status 'completed' and I cannot trigger further actions (e.g. Diagnosis) due to the completion status of the main item.
    Has anybody encountered this and found a resolution?
    Thanks

    Hi Peter,
    Once component is selected in In house repair. 2 line with Component material should also get populated one with itm category object type "CRM Customer Complaint Item" and second with "CRM Customer Return Item".
    With reference to "CRM Customer Return Item" with reference to this material we can perform the in bound and later on use this for outbound delivery.
    With Reference "CRM Customer Complaint Item" object type material click on "Return for Repair" button and relevant service product will get populated.
    With Regards
    Ankush rai

  • Plant for In House Repair Returns Item

    Hello,
    When I replicate a returns item for an In House Repair Order in CRM to ECC, the Plant on the ECC sales order always defaults to the Delivering Location from the material master.  I want the plant in the sales order item to default to something other than the delivering location, but I have not been able to achieve this.  I have tried using partner functions (vendor, ship-to for returns) for the item in the In House Repair and none of this has worked.
    Thank you for your input.
    Best,
    Liz

    Hi Elizabeth,
    The plant in ECC with defaulted from the material master. It can also be defaulted from the customer master if you maintain the plant in the customer master in ECC or customer material info record. The CMI record has the highest priority, followed by customer, followed by material.
    What are the rules that you need to default the plant from? There is also a configuration where you can assign a plant to Service org unit and service employee. I am not 100% sure whether that will help, but you can try it. Did you also trying putting the vendor partner function at the line item level and manually entering the vendor number of the plant?
    Thanks
    Ashish

  • CRM Repair Order Replication to R/3

    Hello All,
    Iam trying to replicate CRM In House Repair order
    to R/3 the Usage is RSUB for the Repair Request.
    R/3 Repai Order has R101. And when i transfer the
    the CRM Repair to R/3. R/3 says no item category found.
    Iam not able to map RSUB in R/3... If i do then
    the R/3 Repair Order is not created.
    Please Advice!!!
    Regards
    Bhuvan

    Hello Pratik/All,
    I did that but as of iam only able to replicate the Return for Repair item
    RSUB to R/3. How do i replicate the OUtbound Delivery Item and also
    the Billing Item.
    Becuase the Standard R/3 RA Order has a Rapair procedure assigned to it
    and it gives 4 line items Repair Request,Return for Reapir, OUtbound Delivery
    and Biling as items.
    In CRM if you see the Standard Repair Order REPA it has only
    two Buttons Return for Repair and Daignosis Item...
    Do i have to replicate all the 4 items to R/3 for this Scenario to work ???
    Iam only able to replicate Return for Repair (RSUB) with the Standard
    Order... Please Advice!!!
    Regards
    Bhuvan

  • In House Repairs Process in SAP

    We are using the In House Repairs Process in SAP but have an intermittent issue around the population of the Serial number and Equipment numner on the Service Order.  The process is as follows: -
    Create S1 type Notification populating the Material number, Serial number and Equipment numer with a Customer number
    Through the action box 'Create Repair' we create a Sales Order.
    Tcode VL01n is completed to create an outbound delivery.
    Finally tcode QA32 Usage decision is utilised to create the Service Order.
    We have an issue that sometime the Serial number and Equipment number is populated on the Service Order and sometimes it is not.
    Can you advise me what are the pre-requisites for this process?

    Can any one let me know the BADIs that gets called in for Complaints and inhouse repairs, specially during change of the text type. I came to know that BADIs needs to be implemented for this.

  • How to send replacements in Repair Order in SAP CS

    Dear CS Experts,
    We have a scenario where in we need to send replacements before repairing the returned goods. I have maintained the Repair Procedure as below and maintained all the item category customizings. But when I try to add this manual step of "Send Replacement", the system is not creating a replacement item for the outbound delivery.
    I tried to automate this step by setting the "Automatic" flag, then the replacement item is generated by default. But then the system is not determining that this item is Delivery relevant. I had maintained all delivery relevant settings and also the copy control settings for delivery. Still I get an error saying that there are no delivery relevant item.
    So I was just wondering how can we send replacements after the initial step of repair goods receipt. Any help is highly appreciated.
    Send Replacement will actually create a Outbound Delivery item or it has to be achieved using a different movement type. Please help!!!!
    Thanks,
    Siraj

    Dear CS Experts,
    I think I have sorted out the issue.
    I changed the Repair Procedure as below.
    1. I create a Repair Order and enter 4 goods to be returned.
    2. I want to send 1 replacement item.
    So I add this manual step in the repair scheme for 1 item to be replaced.
    3. So the replacement item is created. The mistake I was doing initially was that - I was trying to do this manual activity after the return delivery. After return delivery, the repair procedure has already gone to the next step of Start Repair. Hence this replacement FLAG was not showing.
    4. Now I do the return delivery of the 4 goods.
    5. I trigger the outbound delivery of the replacement item. The issue with the Outbound Delivery before was that - I have not assigned the correct Schedule Line Category to the replacement item category. I assigned the correct Scheduled Line Category as IA. Now the system allowed me to create outbound delivery without any issue.
    In the outbound delivery I mention from which storage location this replacement item should be picked from.
    6. After the outbound delivery of the Replacement Item - now I see the correct figures in the Repair Scheme.
    From now I can proceed with the other steps successfully.
    So to summarize - these are the steps which needs to be checked for Replacement Item Delivery
    A. The Replacement Item Category should have the Scheduled Line Category IA assigned.
    B. Adding the Replacement Step should be done before the Returns Delivery (with the repair procedure settings which I had).
    I could sort out the issue now with the above two settings. I hope this could be helpful for others who are trying to sort out the same issue.
    Thanks,
    Siraj

  • In-House repair in CRM

    Dear Experts,
    We have requirement to process In-house repair from CRM system. In our scenario we are creating Return for Repair for the Return request . This item is triggering sales order in SD where inbound processing is done.
    After analysis, Technician will decide to perfrom some repair work with service parts. No. of Hrs required & quantity required are planned in same transaction. Item category used for repair work is REPA & service parts RMAT.
    We are using Single -Object Controlling where controlling scenario is already maintained. The issue is for the planned service work & service parts , the plan revenue & cost is not updated in internal order.
    Also checked in controlling integrationcock-pit but it has no messages. Pls guide me what is missing in setting item category.
    Regards
    Devika.S

    Hi Devika
    i believe Planned cost and revenues can only flow in case of service order.
    Since inhouse repair is of  transaction category  complaint. It will not come in  in house repair.
    please check the following link
    LINK:[http://help.sap.com/saphelp_crm60/helpdata/en/54/86a73e5b7a424de10000000a114084/content.htm]
    You might  be getting actual costs with the confirmation.
    Regards
    Naresh

  • In-House Repair

    After a complaint has been registered or created, then the next follow up transaction would be an In-House repair, the issue raising here is with the inward entry, means when the product comes to the workshop or service department, client wants to make an inward entry and when the product goes out from the workshop client wants to maintain Outward Entry for the product? Anyone help how we can maintain in SAP CRM?

    Hi
    I am also working on configuring a in-house repair scenario in CRM. I have copied the TX type from RA in ECC and  item categoriesfrom IRRE and IRRA to be able to replicate the sales order from inhouse repair order in CRM to a sales order in ECC.
    I am able to replicate category RSUB for return for repair to sales order. But I get errors while copying RRET to ECC. Errors are regarding the item number 1100, which is for RSUB is not found.
    Could  you please help
    Thanks,
    Regards,
    Itisha

  • In House Repair Scenario

    Dear Experts,
    We are setting up the In house repair scenario in SAP CRM. I would like to understand the process steps for Controlling integration. I have the following questions.
    Created Repair Order in SAP CRM with order type REPA. I have sub items like Return for Repair, Loan item, Diagnosis and Repair.
    We set up the ECC integration, so all the items which are relevant for delivery are successfully replicated to ECC.
    My question is at what point we create Internal Order in ECC? I have a diagnosis item and repair item (both are service products with SRVP item category group) in the repair order. Should the system create an Internal order in ECC as soon as I save the repair order? Or should it be created at the time of confirmation? What triggers the internal order creation?
    Please help
    Thanks
    Santu

    Hi Santu,
    Were you able to solve your problem on controlling integration for inhouse repair orders ?
    I am working on a similar scenario and would really appreciate your help.
    Thanks in advance,
    Itisha

  • CRM Questionnaire Results Edit In-House Repair Fields

    I am new to CRM and I want to make the results of a questionnaire automatically edit the fields of an in-house repair on the WebGUI in SAP CRM 7.0.  After looking into this issue I think I have to work with the BADI CRM_MKTCA_SVY_PAI and the IMG path Customer Relationship Management -> Transactions-> Settings for Activities -> Questionnaires -> Define Determination for Questionnaires: Business Activity to trigger a Workflow when the WebGUI questionnaire is saved, but I don't know the steps to trigger the workflow or set the workflow up. Also, in order to edit the fields of the in-house repair, I don't know what table I should be editing.

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