Installing new cartridge

I have installed a new tri-colour cartridge (original HP product) and it works fine. However, having printed the alignment sheet I tried to scan it as instructed but was told that the alignment sheet could not be detected. However, as the printer is working OK with the new cartridge I thought it didn't matter. However from time to time and without warning the printer turns out another alignment sheet which still cannot be detected. I just tried to copy something and yet another alignment sheet arrived. I turned the printer off and on again and managed to copy the item I needed, but it all took much longer than it should apart from wasting ink on all these alignment sheets. It seems to me that the machine keeps detecting a new cartridge each time and launches into the routine that creates. However why cannot the alignment sheet be detected? Can I resolve this? I have installed new cartridges many times without this problem arising.

Hi
Try doing a reset on the printer, as per solution three here
Does that help?
Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP

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Installed new cartridge and nothing prints on the paper...either black or white

I installed new cartridges...installed and re installed them several times...ran all the scan doctors sw, re installed sw, aligned cartridges, cleaned heads....but my documents print blank pages. HP support center says ink cartridges check out fine....so whats' up?

Hello @skses5,
I am happy to hear that you were able to resolve your print quality issue. Because you had to install brand new cartridges to resolve this issue, if they are HP Genuine cartridges, check the expiration date on the cartridges to ensure that they are still under warranty. HP will stand behind those cartridges and replace them for you for new cartridges so your money will not be wasted.
HP Technical Support can be reached at : 800-474-6836.
If you live outside the US/Canada Region, please click the link below to get the support number for your region.
HP Worldwide Contact
Be prepared to inform the Technical Support agent of all the troubleshooting steps you have went through and the result of those steps for their notes. If you are able to tell them the steps you went through and the result you should not have to repeat any troubleshooting steps.
Best of luck!
X-23
I work on behalf of HP
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Can´t install new cartridges HP Deskjet Ink Advantage 2545 All-in-One

Hello!
I´m trying to install new cartridges in my HP Deskjet Ink Advantage 2545 for the very first time.
However, it is quite impossible to install them in the correct position. They are supposed to click in place...
It was very easy to remove the old ones, but now I can´t get them in place either.
What am I doing wrong? I do as shown in the manual.... Getting crazy soon!!!!
This question was solved.
View Solution.

Hi Isamarie,
Here is a document and a video from hp.com on how to install the ink cartridges for this printer.
Let me know if this solves your problem!
Thanks,
-hjs_19 *I work on behalf of HP
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Hp 5510 won't print black before and after installing new cartridge. have done specified checks.

HP Photosmart 5510 won't print black before and after installing new cartridge. Have done specified checks.

sueali301 wrote:
Been through all steps. Cannot find levers.The printhead on the Photosmart 5510 is not removable. For the Photosmart 5510 the troubleshooting steps in the document here may help. Especially make sure the vents are cleared. If that does not resolve the issue then resetting the printer as described in the post here may help. If this does not resolve the issue then read the entire thread here and try requesting reset instructions. If your printer is under warranty I suggest you contact HP for warranty service. If you are in the US call 1-800-HPINVENt, elewhere see the contact information here.

Office Pro 8000: Can't Print/Out of Ink Error even after installing new cartridge.

When I tried to use my printer a few days ago, I received a "Can't Print: Out of Ink" error message concerning the magenta cartridge. I had used the printer a few days before that, and had not received a low ink warning. It seemed suspicious to me that I would have received an empty cartridge error message without first receiving a low cartridge warning. The yellow and cyan cartridges read 70% full - all 3 were original cartridges.
I purchased a new 940XL magenta cartridge and installed it per instructions. Now I am getting a message that the new 940XL cartridge is empty. I can shake the old 940 cartridge and hear liquid inside. Obviously, the new cartridge is also full. I've tried cycling power, reinstalling the software, etc, with no change in status. If I swap back and forth between the old 940 and new 940XL cartridge, they are properly identified by type on my screen as the 940 or 940XL. Due to the way the problem has presented itself, I don't believe it is a cartridge issue.
Of course, problem first arouse on May 8th, and my warrantee expired April 26th. Any suggestions?
This question was solved.
View Solution.

I've solved my own problem, which was clearly a factory assembly defect. I looked inside my printer with a flashlight in the area where the ink cartridges are installed, and found magenta ink sprayed inside the printer. I disassembled the printer, and found that the magenta line had been damaged during assembly. There are four ink tubes which exit from behind the ink cartridges, then make a U turn back toward the front of the printer. Just after the U turn, they make another bend up-wards. It is at this point that I found the damaged magenta line, directly above a screw on the right-hand side of the ink cartridge housing. The lines are in a very narrow passage, and are held in place by several keepers molded out of plastic. It appears that the lines were put in place in the keepers, then the screw inserted from above. As I said, it is a very tight passage, and it would be very easy to damage the ink line at that point if the lines weren't carefully held back to insert the screw during assembly.
To solve the problem, I removed approximately 1/4 inch of damaged magenta ink line. I carefully cut the line with a sharp razor, to prevent collapsing the line or causing burrs to the tubing. I then placed about 3/4" of self-sealing heat shrink tubing over one end of the ink line. Next I spliced the line with a small piece of stiff plastic tubing from the handle of a cotton swab, which was a perfect, snug fit over the ink line. Being careful not to collapse the ink tube or cause further damage, I gently twisted the ink line back and forth until the ends were butted up inside the cotton swab splice. I then positioned the heat-shrink tubing over the splice, and shrunk it with a hair dryer. The heat-shrink tubing I used has hot-melt glue applied to the inside, which further aided in making a leak-proof splice. Again, there is not a lot of room, so the splice had to be kept small.
I reassembled the printer, reinstalled the ink cartridges, and powered up the printer. After the normal, long start-up delay, I printed several full-color test sheets, and all was fine. The magenta cartridge that I had installed previously now shows that it is full, and the remaining cartridges also read the levels that they had prior to disassembly.

Printer not working after installing new cartridge

have HP D5460 printer. Installed new black cartridge only #564 since I only use black ink. Error message appeared
"Oxc19a0020 turn printer OFF & then ON". Did that and also checked to be sure cartridge was installed properly. It Was.
I can't get the printer to work. What now? Thanks.

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HP DESKJET INK ADVANTAGE 4625 WONT PRINT AFTER INSTALLING NEW CARTRIDGES

Please help my printer HP Deskjet Ink Advantage 4625 wont print at all after installing all new cartridges?

Hi @sherylboswell
It seems you are having troubles with your ink.
Please complete all of the steps in the following document; Printer Does Not Print Black Ink or Color Ink, or Prints Blank Pages, If the issue persists, I would suggest calling HP Phone Support regardless of whether it is in or out of warranty as you may require a replacement printer.
The number to call HP is 1-800-474-6836 for Canada and US, or you can Contact HP Worldwide.
Please let me know the outcome of your call to HP.
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Sunshyn2005 - I work on behalf of HP

Desket 21514 ink cartridge incompatible after installing new cartridge

I bought a new black hp 61 ink cartridge and replaced the old one. After doing so the ink indicator started to flash and a notification came up saying that bothe the colored and ink cartridges were incompatible. I know that the color cartridge is copatible becasue i have been using it for months and it is the same one thwe printer came with. I have tried taking out the black cartridge and replacing it with the old one but the same problem. I have tried cleaning the cartridges and the ports they go in but its the same thing.

Hiya @jas123456,
Happy Friday! I see that since replacing your black cartridge your printer is rejecting both the black and the color cartridge. I would be happy to help you work towards a solution.
I wonder if, although you tried replacing the new cartridge with the older one, and cleaning the contacts, if the following document will help to resolve the error; HP Deskjet Printers - 'Incompatible Print Cartridge' or 'Print Cartridge Problem' Message Displays o....
Please let me know if this resolves the issue, or if you require further assistance, or instructions.
Riddle me this: I am purple and white, and I look like a 'Like' icon.
Spoiler (Highlight to read)
Answer: I am the Kudos button! Please click me to say thanks
Answer: I am the Kudos button! Please click me to say thanks
Thanks, I look forward to hearing back from you.
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Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

Alignment page not printing after installing new cartridge

I just installed a new ink cartridge on my 1210 printer and the cartidge alignment page will not print. My printed docs look like I am using a shadow font.
How do I get the alignment page to print?

This document may help:
alignment problems
007OHMSS
I was a support engineer for HP.
If the advice resolved the situation, please mark it as a solution. Thank you.

Hp1200 laser printer installing new cartridge

When installing a new prnter cartridge, there is a silver ribbon with a small plastic tag hanging off the left side. When I followed the install instructions, my printer printed only the right side of the page. Was I supposed to do something special with this ribbon? Why is my printer only printing one side of the page?

Hello piabooboo,
I understand your concerns. Unfortunately, for this type of printer, I need to direct you to our Enterprise Business Community Forums. This will be the right section to troubleshoot this issue.
Good luck.
I worked on behalf of HP.

Re: hp 5510 won't print black before and after installing new cartridge. have done specified checks

I've followed all of the instructions and still no luck...what's worse is that I can't seem able to PM you for help. Please get back in touch with me as I would like some sort of remedy.

Hello Redwing1991,
Welcome to the HP Support Forums! I see you are running into some print quality issues on your HP Photosmart 5510, you are unable to print in black ink.
I see you have tried ALL steps listed here: Printer Does Not Print Black Ink or Color Ink, or Prints Blank Pages, with no success.
Please note: There are three printhead cleaning stages. Complete all three stages if necessary. If the printhead is badly clogged, it might require another cleaning cycle. If so, wait 30 minutes after the last (third) cleaning stage to start the first stage of the cleaning process over again.
I suspect the issue may be the printer and not the cartridge. Please let me know which Country/Region you are in as well as the product Warranty status: HP Warranty Checker
I hope to hear from you soon.
Thanks,
HevnLgh
I work on behalf of HP
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Hp deskjet 4480 w/window 7 Installed new cartridges unable to print color- ink level displays full

Unable to print from scan photos or from photo library, paper comes out blank. Can print in black but not from scanned or photos

Take a look at this print quality document, it may offer some help here:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01670710&tmp_task=solveCategory&cc=us&dlc=en&la...
007OHMSS
I was a support engineer for HP.
If the advice resolved the situation, please mark it as a solution. Thank you.

HP Photosmart C6180 All-in-One won't print magenta or light magenta, even with new cartridges

The printer suddenly stopped printing magenta and light magenta. I installed new cartridges from LD, which have always worked in the past, but none worked. No error messages.

Hi there @Optical32 and welcome to the forums
I read about how your Photosmart C6180 is no longer printing in light magenta and magenta, with no error messages. I'd like to offer my suggestion for you that may help.
Click this link and try these steps: Color Mix or Missing Colors on the Diagnostic Page
If the troubleshooting does not help resolve your issue, I would then suggest calling HP's Technical Support to see about further options for you, such as a replacement or trade in. If you are calling within North America, the number is 1-800-474-6836 and if you are calling outside of the US/Canada region,: click here.
Best wishes
R a i n b o w 7000I work on behalf of HP
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“Thanks” for helping!
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I ordered new cartridges from HP - explained I inherited the NEW machine but NO initializing ink.

Installed new cartridges into the printer - it has only one thing to say (after I do everything that is supposed to be done) WRONG CARTRIDGES - INSTALL INK CARTRIDGES THAT CAME WITH THE PRINTER!!!!I spent $98 for cartridges that looked exactly like the ones I had already tried. I have 2 other C8180 units.
What in the world will make this printer accept the new cartridges??????
PLEASE HELP ME
Have you ever tried for 6 hours to reach HP for help - unless have to pay to talk?

Hello @savra ,
Please see the response you have from my colleague on your other thread with the same concern.
Click this link to see @X-23 's reply: http://h30434.www3.hp.com/t5/Printer-All-in-One-Install-Setup/printer-color-off/m-p/4900580
R a i n b o w 7000I work on behalf of HP
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“Thanks” for helping!
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My HP Pro 8500 will not print in blue. All new cartridges installed.

My HP Pro 8500 will not print the a blue color, it comes out pint where it should be blue. Installed all new cartridges and still does the same thing.

Hi Calabasas,
Welcome to the HP Forums!
I understand that your printer is experiencing a defect in the print quality, and I would be happy to assist you!
Please follow this document on Troubleshooting Print Quality Issues. If you have completed all of the steps in troubleshooting and the blue still comes out as pink, please call our technical support at 1-800-474-6836. If you live outside the US/Canada Region please click the link below to get the support number for your region.
http://www.hp.com/cgi-bin/hpsupport/index.pl
I hope this helps!
Regards
MechPilot
I work on behalf of HP
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Installing new cartridge

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