IP COMMUNICATOR OR SOFTPHONE

Is there someone desktop client to operatiion system Free BSD?
Hughes,
Leandro

That depends on what you want to do. Since version 5, CCM supports SIP so you can connect any SIP compliant phones and use basic calling features. However, such phones don't support IP Phone services (or support it via another means that bypass the CCM), and there's no first or third party call control (so no (j)tapi).

Similar Messages

CTI faild to login when using IP Communicator (Softphone)

hi all,
CTI V7.0 faild to login when using IP Communicator (Softphone 0.2.0.6) and get CTR Warning Error:
IPCC Error [12005]login could not be performed...(see attached)
Anyone with any ideas?
Greetings,
Zak

Hope your resolved by now if not some ideas.
try configuring and connecting your device first.
When IP phone is all set with ACD service then try again.
Goodluck.
Baseer.

Jabber Client softphone is "No Connected"

Hi,
I am trying to setup a lab for cisco partner testing. I created Collab 10.5 topology with cucm & cups 10.5. I am running out of ideas of what could be wrong. My jabber client for windows works with deskphone but it does not work with it's softphone (CSFXXXXX). Yes, i have CCMCIP profile created, user & device associated but still does not work both within lab network or external network
I am seeing the error below when I do a show connection status for the softphone - see attachment
Connection error. Ensure the server information in the Phone Services tab on the Options window is correct.
I do not have the "Phone Accounts" under options. I even uploaded jabber-config.xml file to tftp server and still no phone accounts tab. I can ping the cti hostname & ip from the pc i am working.
SOS
TIA
Jeya

Actually, I read it on a thread in this community. I just went thru’ the deployment guide and I saw that section too. I have uploaded it to the tftp server and no change for the phone tabs. Only the Directory service becomes online after uploading that file but no change on the phone account tabs. Below is the contents of the jabber-config.xml file that I generated using the file generator tool:
<?xml version="1.0" encoding="utf-8"?>
<config version="1.0">
<Options>
   <StartCallWithVideo>false</StartCallWithVideo>
   <Start_Client_On_Start_OS>true</Start_Client_On_Start_OS>
</Options>
<Phone>
   <TftpServer1>hq-cucm-pub.abc.inc</TftpServer1>
   <CtiServer1>hq-cucm-pub.abc.inc</CtiServer1>
   <CcmcipServer1>hq-cucm-pub.abc.inc</CcmcipServer1>
</Phone>
<Policies>
   <EnableSIPURIDialling>true</EnableSIPURIDialling>
   <DirectoryURI>mail</DirectoryURI>
   <ServicesDomainSsoEmailPrompt>OFF</ServicesDomainSsoEmailPrompt>
</Policies>
<Presence>
   <PresenceServerAddress>hq-cups.abc.inc</PresenceServerAddress>
</Presence>
<Directory>
   <ConnectionType>1</ConnectionType>
   <PrimaryServerName>directory.abc.inc</PrimaryServerName>
   <BDIPrimaryServerName>directory.abc.inc</BDIPrimaryServerName>
   <ServerPort1>389</ServerPort1>
   <BDIServerPort1>389</BDIServerPort1>
   <UseWindowsCredentials>0</UseWindowsCredentials>
   <ConnectionUsername>Administrator</ConnectionUsername>
   <BDIConnectionUsername>Administrator</BDIConnectionUsername>
   <ConnectionPassword>1vtG@lw@y</ConnectionPassword>
   <BDIConnectionPassword>1vtG@lw@y</BDIConnectionPassword>
</Directory>
</config>
Thks!
Jeya

Error Logging into Cisco Agent Desktop whilst using Cisco IP Communicator

Hi there,
I am having an issue whilst using Cisco Agent Desktop Version 7.0. If I use a cisco IP Communicator ( softphone) i get following message, "Login failed due to a configuration error. Please ask you system administrator to associate your phone with the RM JTAPI Provider user ID according to the instructions in the admin guide".
If user logs in to a normal Cisco phone then logs into agent there are no problems.
Bit of a novice so your help would be appreciated.

Hi
In your AppAdmin pages on UCCX, in the Unified CM Configuration screen, there is an 'RM' user defined.
This will be a user in CCMAdmin 'Application Users', which has all your CCX phones associated to it. UCCX uses this to CTI control the handsets... you need to associate the CIPC phone to that user.
Regards
Aaron
Please rate helpful posts...

BT Broadband Talk Softphone - Username change to T...

Hello Everyone. One to raise the blood pressure.
I have been happily using BT Broadband Talk Softphone for over 2 years & have been logging on using a text user-name. Over this period I have generated a large contact list and history. In particular, I use the history for billing clients and supporting queries - this is critical information. The PC concerned is backed up every night so I have no worries over data loss.
Approximately 48 hours ago I was unable to logon using my text username. I am now only able to logon using the telephone number and relevant password which works correctly.
I have just spent an incredibly frustrating 75 minutes with BT Broadband Technical Support who, in the end, pointed me to these forums to get a solution. They say that text usernames have not been used for approaching 2 years and this problem relates to an upgrade. I have NOT upgraded or changed anything.
I now have two sub-folders under 'C:\Users\My Name\AppData\Roaming\BT\BT Broadband Talk Softphone\' - one for the telephone number, one for my text username. Each folder contains 'contacts-resource-list.xml' and 'history.cps'. These files are not in text format.
How do I either open BT Broadband Talk Softphone with my old text username or get the data from my old 'history.cps' ?? I have tried copying data & renaming folders - there is obviously a link between the username/password and the data files.
Thanks in anticipation ....
Graeme

Hi Graeme,
I have drop you a reply to your email. I have been in contact with the BT Softphone team, they have confirmed that username function has been reinstated and you should now be able to log onto your Softphone account using your username. Please come back to me and let me know if you are still having any issues.
Thanks
Paddy
BTCare Community Mod
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New windows 8 laptop gives error 800 when tries to connect to vpn and it is unable to connect to softphone as well.

Hi,
I am trying to switch over my work computer from a windows 7 laptop to a new windows 8 laptop so far I have not been able to connect to the VPN on windows 8. The windows 7 connects without an issue and is still connected. The same for my softphone using
the same settings it connects on windows 7 but says account failed to enable on windows 8. I am only using windows defender as I uninstalled the anti virus software that came pre-installed.
Any help on this issue will be greatly appreciated!

Hi,
Error 800: Unable to establish the VPN connection. The VPN server may be un-reachable, or security parameters may not be configured properly for this connection.
Please temporarily disable Windows firewall and Windows defender to check if that helps.
Regards,
Kelvin Xu
TechNet Community Support

IP Communicator not working on different LANs

Hello All,
Really strange problem, and was wondering if anyone has cme across a similar situation...
We have a Cisco UC560 in the UK. There are remote workers who have laptops. On there laptops they have a IP Softphone running (the latest version)
The softphones have been configured appropriately.
When the remote worker is in the office, and their laptop is connected to the same physical LAN and is assigned an IP address in the same range as the UC system, the softphone registers just fine, and can be used as normal.
When the remote worker goes to a different office, which has a different LAN they get a different IP address. This is where the problem arises, the softphone no longer registers. The softphone just has a turning wheel, with the message "Registering" and doesn't actually register. The laptop has IP connectivity to the UC and we have tested it. We've tested connectivity from the UC back to the laptops. We've checked all the routing, and its all in place. There is no firewalls along the path, to block anything. We've checked the routers along the way, and there are no access-lists to stop this connection.
Does anyone have any experience of such a problem or any thing that we could check that is stopping this connection?
Thanks in advance for your thoughts.
PH

Excellent thought... thanks... but unfortunately i've checked that.
The source interface for the TFTP server is Vlan 90. Vlan 90 has an ip address of 10.1.10.2 255.255.255.252.
We can ping and traceroute to that address from the remote site laptop just fine. Again we've checked the path along the way, and no firewalls or access-lists exist to block the communication.
I'm not sure if this helps...but when you start up the IP Communicator software while on the remote site, the messages we get on the screen are :
Updating Locale
Error Updating Locale
Registering... and then its stuck there...
Could it be something to do with the updating of locale?
Thanks
PH

BT Softphone (Crash.exe) initialise error message

Hi,
On ether start up and (or) shutdown, i get a message saying that Crash.exe or Crash.dll has failed to initialise! This message appears intermittently on startup or shutdown.
Having looked this routine up, it appears to reside in the BT softphone directories etc.
i've tried reinstalling the softphone program, with no joy in fixing it. Also, i've tried disabling both the firewall and anti-virus programs with no joy there ether!
Has anyone any idea how to fix this?
Regards
challenger
Regards
Challenger

Hi Challenger,
Sorry you have had trouble with softphone. It could just be a corrupted download. Have a look through our self help and troubleshooting here.
Let me know how you get on.
Thx
Craig
BTCare Community Mod
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HH 2.0 Phone and Bt Softphone Software

Not sure if this is the right part of the forum for tihs but here goes.
Later in the year i will be going away for 2 months, i will have access to the internet but not any other phones, my question is can i use the BT Softphone software on my laptop to call the HH 2.0 phone and not be charged for calls as this will be over the internet, i only ask this cos its BT.
I could use skype etc but i mat as well use the hub phone for something.

This test mode has cropped up before.
You could type test mode in to the search box and look for posts refering to the hub phone.
It does seem odd that you can't navigate away from this though.
You could try taking the batteries out for 10 mins or so - to see if it clears it.
edit. Found a post - http://community.bt.com/t5/Phones/Hidden-setup-menu-on-bt-home-phone-2-1/m-p/39376#M2718
-+-No longer a forum member-+-

IP Communicator Upgrade

Hi Guys,
I wonder if someone can guide.
I have a customer who has deployed 10*IPC2.1 softphone clients and wants to move to 7.0 with CUCM upgrade. They don't have UCSS with older IPCs. Does this mean they have to purchase IPC software and client licences as brand new install or can they download new software from Cisco download center and use the existing client licences? Or do they have to send old IPC client licences to Cisco licencing for upgrade as well along CUCM licences?
Many Thanks,

Hi JB,
The client can download the newer IPC version with their existing licenses
Just make sure that they are configured in CUCM before the migration so that the
proper amount of DLU's is created for each IPC
Cisco Unified IP Phone 7911G, 7912, 7937
Cisco IP Communicator
Cisco Unified Personal Communicator
3 -DLU's
Cheers!
Rob

Softphone as teleworker on UC540 easiest/cheapest?

The VPN client built into the SPA525G2 does a great connecting to the remote UC540. But the user would like to use a softphone on a notebook for travel purposes.
Cisco has IP Communicator. If someone purchased a UC540, do they also have to purchase licenses for the IP Communicator? Any idea what the costs would be for basically a single user?
Also, does it have a built-in VPN client? Or do I have to first establish a VPN connection, and then start the CIPC? Can I use the VPN client that I installed into the UC540 when I was configuring it?
Are there any other softphones that will work with a UC540? Bonus points if there are any that have a built-in VPN client. I'd like to make it as simple as possible for the guy, he can be technology challenged.
Any tips on the fastest/easiest/least expensive path are welcome.

You will need to buy a license, and you will need either CiscoVPN client, or VPN Anyconnect. Cisco does not make sofphhones with a built in VPN.
For prices you can check with your reseller or browse online.

Webdialer Not Seeing Lines on Softphones

Upgrading a call manger to 10.5 from 8.5.
The webdialer will can trigger a call from a softphone or hardphone, but on 10.5 it is not finding lines available on the softphones. Anyone with any ideas on what might be the issue? Hardphones are working without issue. -Bill
TAC Resolved Issue:
In 10.5 the webdialer is case sensitive on the Device Names. CIPC Communicator logs the device in with all upper case. In the Phone Configuration all of our Device names were SEP and lower case on the MAC addresses. So, SEPc81f663d349e was not being found by the dialer, while SEPC81F663D349E is able to be found by the dialer. Just thought I'd add this note in case someone else ran into the issue. -Bill

In 10.5 the webdialer is case sensitive on the Device Names. CIPC Communicator logs the device in with all upper case. In the Phone Configuration all of our Device names were SEP and lower case on the MAC addresses. So, SEPc81f663d349e was not being found by the dialer, while SEPC81F663D349E is able to be found by the dialer. Just thought I'd add this note in case someone else ran into the issue. -Bill

BT Softphone, HomeHub and Landline

I am new to BT Broadband (9 days) and connected my HomeHub (HH), everything worked fine. I then discovered the BT Broadband Talk facility and plugged a normal phone into the HH and could make and receive calls using the HH connected phone. I also became aware that when a call came in on the landline my HH connected phone also rang - great - I did not have to rush to another room to take the call! Even more I could switch the outgoing calls between the HH connected phone using VoiP over BT Broadband Talk and my landline by dialling 5 and getting a change from high-pitch to low-pitch dial tone. I was happy.
Then I discovered BT Softphone and downloaded the software to my PC, it works fine and I can answer calls handsfree - but only those coming in over the VoiP connection, I cannot use the BT Softphone facility to answer my landline calls - which I can do with the HH connected phone. Is this a bug in the software, or do I need to configure it in some way, may be an option.
Furthermore, I cannot switch outgoing calls from Broadband Talk to Landline as I can do using the HH connected phone. Is this also a bug or a configuration problem.
I contacted the BT Broadband support who did not know about Softphone, indeed one very patient BT lady suggested that I should contact the supplier of that software for support (BT?!?!).
Has anyone else had this issue and managed to get it sorted?

Hi Coul,
Welcome to the forum and thank you for posting. BT Softphone is separate Voip service offered to BT Broadband customer. This runs separately for your Broadband talk and normal telephone service. Unfortunately this means that you are unable to redirect your land line, or Broadband talk calls through your Softphone service.
Thanks
Paddy
BTCare Community Mod
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We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

Norton products stops BT Softphone from connecting...

Hi, i currently use BT Softphone to make phone calls from my computer and this program happily co-exsisted with my Norton product until quite recently when my copy of softphone started displaying a message saying 'Softphone cannot connect to the network. Please check your internet connection. If the problem continues, you are advised to wait ant try again later. [GW_10500].'. This problem has persisted despite giving the appropriate permission and exceptions! I recently had to re-install my XP-Pro operating system along with BT Softphone software. The Softphone progam continued working until i installed my Norton products, when this problem started all-over again! Also, when i removed my norton products using the Norton Removal tool, the problem remains despite re-installing BT-Softphone directly from the BT website! How can i get the two programs to start working together again?
Regards
Challenger

Hi Challenger,
Welcome to the forum and thank you for posting. Did you mange to get this sorted?
If not you can send me in your details using the link found in the "about me" section of my profile, and I'll get this investigated.
Cheers
Paddy
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

Softphone drop outs

Using softphone with a BT Agile handset the call cuts off after 5 minutes or so (didn't exact notice the time used while calliing), I read that the firmware for my hub needs updating but it is already the latest (HH2.0 B Software version 4.7.5.1.83).No joy
Solved!
Go to Solution.

Hi TB,
Thanks for posting. Sorry for the delay in getting back to you. Have you had a look at the Agile user guide. Take a look at the set up guide and let me know how you get on.
Cheers
David
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

IP COMMUNICATOR OR SOFTPHONE

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