IPod Nano 6th gen black screen / not recognized by Windows
Like a year ago I bought an iPod 6th gen. A couple of months later the screen wouldn't turn on anymore.
This is what I tried:
- Manual reset by Home key + Down Volume key
- Plugging it to different computers (with different versions of iTunes, 10 and 11). Windows only makes a sound when the device is attached, but it doesn't show it; iTunes is launched, though.
- With iTunes 10 it waits for a while in "waiting for iPod". Then it says that an iPod has been detected but it couldn't recognize it.
- With iTunes 11 (updated) it says that it can't contact the update server, which version is incompatible with this version of iTunes.
I used to use the iPod as a watch, so there's no chance of me dropping the device, or hitting it agains something.
It's really sad because I have no way of interacting with it to do a "recovery" or something.
I followed suggestions in a lot of discussions, but nothing helped. I'm willing to try anything.
I also have an Iphone, iPad and iPod touch, so I'm used to the most common troubleshooting.
Please advice.
Thanks!
if it works properly with iTunes, then the screen might be disconnected from the logic board or (worse,) be broken. Contact Apple for Repair: Apple - Support - Service Answer Center
<Edit>: did you change the screen before or after the problem arose?
Similar Messages
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IPod Nano 6th Gen detected but not recognized
Since recently, my IPod is not being recognized by iTunes (11.1.4.62 ). The error says that it is detected but not be identified properly. I went through all the troubleshooting steps including resetting my ipod, re-starting the driver, re-installing iTunes but nothing works. Interestingly, if iTunes is not open, I can see the iPod as a storage device, I can open and browse it. So I assume there is no error with the wire, the iPod itself or the driver. As soon as iTunes gives the above error, it stops being visible as a storage device. How can I fix this?
Aridra,
Thanks very much for this - I had exactly the same problem; went through the same steps to no avail unitl I read your post. Similarly, I uninstalled EVERYTHING Apple on my PC and re-installed. Bingo !! my iPod is now recognised and synched. -
Ipod nano 6th gen touch screen stopped working please help
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I have had the same problem and changed three Nano's. Each time the fault is diagnosed by Apple as "water damage".
If you take your Nano to one of their maintenance centres they will look into either the headphone socket or the power dock and and tell you that you have infringed the warranty by somehow getting the thing wet.
Basically is a poorly designed piece of kit whereas a simple shuffle is way more robust.
I have given up with my Nano and am now using an old model -
I really don't know to fix it... What happen was, when i played my ipod nano, it turns to white... i don't know if I accidentally clicked anything on the screen or the buttons at the side of the device... What i did was, I connected it in my laptap because I was thinking that maybe my ipod was in hang mode. When I was able to connect it, the itunes recognized it but I can't played the music and the screen in my ipod screen was still white... SO, I restored it in factory setting... the same thing happen... i don't know what happen, so I need your help...
You can work through the remaining five 5 R's of troubleshooting.
http://www.apple.com/support/ipod/five_rs/
It might also be a good idea to let the iPod's battery fully drain. Then charge it back up and restore it once more in iTunes.
Otherwise, it's likely a hardware issue with the iPod's LCD display, meaning you'll need to take or send your iPod in for service either via Apple or a third party repair service. Here is Apple's repair pricing.
http://www.apple.com/support/ipod/service/prices/
Note that they don't actually repair the device, but exchange it for one of the same generation, model, and capacity. A third party service will actually replace the damage part for a little less. Google "iPod screen repair" and you should get a number of results to work with.
B-rock -
IPod nano 3rd Gen 8G "Device Not Recognized" on 2 diffrent computers...
I have the latest versions of iTunes on both a Windows XP service pack 3 computer and Windows 7 Laptop. I've tried multiple cords but both computers tell me "device not recognized", I've uninstalled and reinstalled all drivers. Done a reset and Disk Mode reset on my iPod. Haven't droped it or damaged it in anyway since i've connected it sucessfully to my computer last time. Will charge on a wall charger, car charger and dock. Tried connecting friends iTouch and it was registered by Both computers.
And ideas on a fix other than the $100+ apple wants, I'll just got buy a new MP3.- Try another cable
- Inspect the dock connector on the iPod for bent or missing contacts, foreign material, corroded contacts, broken, missing or cracked plastic.
Did you do everything here:
iOS: Device not recognized in iTunes for Windows
Including
Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP
and for the computer in queston
Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista or Windows 7
different USB port?
Runs this and see if the results help with determine the cause
iTunes for Windows: Device Sync Tests
- Make an appointment at the Genus Bar of an Apple store.
Apple Retail Store - Genius Bar -
My ipod nano of 3rd generation is not recognized for windows or itunes.
Hello,
One week ago, i bougth an Ipod Nano of 3rd Generation.
And still cant get it work.I already installed the LAST version of Itunes. And when i connect my ipod, itunes doesnt recognize it, and in the taskbar in windows, it says, new usb mass storage, then i click, and start searching something, then it says that it havent been found, that i insert a disk with xp label.
I had tried resetting and nothing.im using Windows XP Pro 2002, with SP2.
What would be the problem please help me!I have the same problem except through Vista. If iTunes isn't on my computer everything is listed as fine in windows device manager but as soon as I install iTunes it installs a problem driver for the iPod and device manager lists it with a yellow icon with an exclamation mark. I have to do my syncing on my old XP machine
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It is in warranty does it need some repair?
Get a magnifying glass and a flashlight and make sure there is not something in the jack interfering with entry. If there is not, push harder.
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Cant get any life in my ipod nano 6th gen
hi please can anyone help me i have an ipod nano 6th gen touch screen and can not get it to turn on or to reset have tried it on my computer and still nothing i have reinstalled itunes it does not show up on itunes or my computer no matter what i do it aint working please help
Hello there mrskam,
Here is the article that I would recommend for the issue you are describing. You have done some of the troubleshooting already, but thats ok, just follow it through to the end, and one way or another you will have a resolution.
iPod not recognized in 'My Computer' and in iTunes for Windows
http://support.apple.com/kb/ts1369
Take care,
Sterling -
There's this time that my ipod nano 6th gen stopped from being recognized on any computer, i tried all trouble shooting stuff but none of them worked, can you give me any solutions? i'm pretty desperate.
Are you using a Macintosh or Windows?
-Zeph -
My ipod nano 6th gen fell out of my pocket and the screen cracked badly, is there any coverage for this under warranty? I just bought it a month ago. If not what are the options for getting it fixed? It is pretty frustrating, it fell from about 3 feet out of my pocket and now looks like it was beaten by a hammer.
Debbie:
deborahfromwindsor wrote:
he advises restarting by inserting the OSX disc and pressing down the C button to reboot from there then selecting disk utility, hard disk and repair.... Does he mean me to hold down the C key on the alpha keyboard or the ctrl key?
Should I just ask for my money back??? If it is a simple repair do I just literally push the disc in, push the power button and hold down the C button?
That's where I would begin, too, with
Repair Disk
Insert Installer disk and Restart, holding down the "C" key until grey Apple appears.
Go to Installer menu (Panther and earlier) or Utilities menu (Tiger) and launch Disk Utility.
Select your HDD (manufacturer ID) in the left panel.
Select First Aid in the Main panel.
(Check S.M.A.R.TStatus of HDD at the bottom of right panel, and report if it saysanything but Verified)
Click Repair Disk on the bottom right.
If DU reports disk does not need repairs quit DU and restart.
If DU reports errors Repair again and again until DU reports disk is repaired.
If DU reports errors it cannot repair you will need touse autility like TechTool Pro,Drive Geniusor DiskWarrior
First we need to determine if the issue you are experiencing with the computer is software or hardware based. Once we have gotten things sorted out there should be time enough to make you decision about keeping or returning it.
cornelius -
Running Windows XP professional SP3 and itunes 10.2.
I have followed every troubleshooting page on the apple support site yet my ipod nano 6th gen is not recognized by itunes (but it shows on my pc as a hard disk) weirder still, my ipod nano 3rd gen works just fine on this computer.
Whats wrong? HELP!!!
I have spent 3 days messing with my pc and have made no real progress.
gltg wrote:
Running Windows XP professional SP3 and itunes 10.2.
I have followed every troubleshooting page on the apple support site yet my ipod nano 6th gen is not recognized by itunes
I have spent 3 days messing with my pc and have made no real progress.
Then it's time to call Apple tech support while you are still under warranty. Every iPod comes with complimentary, single-incident telephone technical support within 90 days of your iPod purchase. If you also purchased AppleCare, then your warranty is extended for technical support and hardware coverage for two years from the original purchase date of your iPod.
U.S. iPod and Mac technical support: 1-800-APL-CARE (1-800-275-2273) -
Ipod nano 6th gen not recognized in itunes
I recently purchased a used "AS IS" ipod nano 6th gen. The only problem with it is that it's not recognized by iTunes. I was fairly sure on purchasing it that solving this would be as simple as resetting it, or, at worst, figure it out by googling the problem. The method involving holding down the sleep/wake button and volume down for 8 seconds until the apple logo appears didn't help. Putting it in disk mode didn't help. I have a mac and I suspect the original owner of the ipod may have used windows, so I tried both of these things again with my dad's PC. I at least got some response--an error message saying the usb device couldn't be read or something of that sort (I can look up the exact message again tomorrow if it's relevant).
I don't think it's the USB plug or cord, because both of these work with my iphone and another ipod nano in the household. I don't think it's itunes either, for the same reason. I'm running Lion, fully up-to-date, on a Macbook Pro. ITunes is also fully up-to-date.
I wouldn't be devastated if I can't fix it, since it still charges and plays music (the previous owner's hip-hop/club type music works pretty well for workouts), and it's probably not worth it to me to pay Apple to repair it. But…if anyone has any suggestions for things I can try to get it totally working, I'd love to hear them!solved it :-)
Apparently it's not enough to reinstall iTunes itself, but all mobile device software should be uninstalled, then your pc has to be rebooted and then iTunes has to be installed again. -
Ipod nano 6th gen not recognized by itunes
I recently updated my version of itunes and now whenever I plug in my ipod nano 6th gen an error message pops up saying it doesn't recognize my ipod. Why odes this even happen?
For anyone else having this problem, I found this solution to work. Try this first:
a) Get Windows to restart the drivers:
- disconnect your USB device and close ITunes
- connect your USB device
- if ITunes loads, close it.
b) File explorer:
Open File explorer and browse to
C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers
In that folder there should be a set of files named "usbaapl64...."
right click on the one ending in "INF"
Select Install. It's very quick.
remove the USB device
c) Restart the computer.
When you login again, load ITunes before you attach your USB device.
d)If you just want to add some photos, songs and movies from computer to your devices, you can use an iTunes alternative to do the job.
f) If still not works, try re-install iTunes. Go into the Unstall Programs (in Control Panel) and uninstall everything that says Apple, and uninstall Bonjour. With the fresh install of iTunes, everything came back and is should work. Hope it helps.
<Link Edited By Host> -
IPod Nano 6th Gen - Functional but white screen on pressing wake/sleep button
Hi
I have an iPod Nano 6th Gen (out of warranty & applecare) - hasn't been dropped etc & never had any trouble.
This morning I got the white screen after unplugging it from charging.
I have tried hard reboot (power button + vol down). I have put it into disc mode (hard reboot + both volume buttons) and restored it to factory settings from itunes (10.6.3) . I've even put it into diagnostic mode and looked around to see if there were any tests I could do.
Functionally the ipod works ok - plays music, volume changes, and it will shuffle on shaking/ play pause on double pressing the power button.
The problem is when I switch off the screen by pressing the power button once - if I try to switch the screen on again I only get the white screen (although this doesn't affect music playing etc).
The way to get around this is either doing a hard reboot (which is a pain as it removes all my settings) or by switching off the ipod, waiting 5 minutes, then switching it on again (this preserves my settings). If I switch off the ipod and try to switch it back on within 5 mins, it's straight to the white screen.
The only other odd thing I noticed was that the screen was shaky/jolty and graphics not quite lining up etc, but this only lasted 10s and went once I started playing music...
Any ideas as to what is causing this? I'm guessing maybe a hardware problem but it seems strange that there is no white screen on switching on, just from waking.
It was a present from my dad and I'm very fond of it so would like to keep it/fix it if possible!
Thankyou!Hello bfsf,
Welcome to the Apple Support Communities!
I understand that your iPod nano (6th generation) displays a white screen after waking from sleep. First let my say that you have completed some great isolation and troubleshooting steps on your own. Because the issue is still present after the fantastic troubleshooting you already completed, it may be necessary to have this iPod evaluated for service. If you would like more information on this process, please read over the information in the attached link.
Apple - Support - Service Answer Center
Cheers,
Joe -
Ipod nano 6th gen not showing in iTunes Windows 8
My ipod nano 6th gen is not showing up in itunes. I run Windows 8. Have tried all the apple.com trouble shooting advice. Help!?!?
Hi there franscard,
You may find the troubleshooting steps in the article below helpful.
iPod not recognized in My Computer and in iTunes for Windows
http://support.apple.com/kb/ts1369
-Griff W.
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