Is Verizon attempting to get customers to abandon basic phone services for data plans?

I was just in the Verizon store to pay my bill and while there I wanted to verify my upgrade eligibility date.  My husband and I have a shared plan with him having a basic phone and I have a smart phone with a data plan.  Due to a need to upgrade phones last year I used his upgrade eligibility date to go from a basic phone to a mart phone.  At that time I was told that when the time that I was eligible to update my phone he would be able to use that date, which he did.  The next time we are eligible to update will be in Feb. but since we had switched the dates last year, I was told that if I wanted to update this year at his time, we would be charged an additional $30 per month for a data plan even though we would still have 1 basic phone and only 1 smart phone.  In essence we will be paying for 2 smart phones and have the benefit of only 1.  Does Verizon think that this is good customer service and that it will foster customer loyalty?

It is true that if you switch lines and upgrade with a smartphone, but then add a basic phone back on that line you will be charged $30 per month for data since you used that line to upgrade to a smartphone, and the data costs are part of the payback for the higher price of the smartphone.
However, that is not what you are doing, and I have not heard that if you use an upgrade to get a basic phone, you still have to pay $30 even if that is a transfer from an upgrade eligible line that has a smartphone.
I honestly think you were given wrong information and they misunderstood the new policy. This is one situation I have not seen yet, so will await others to give input, including any Verizon representatives.

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    Fortunately I had my computer set up for Skype on a loudspeaker, and was able to do some other paperwork while waiting.
    Persistence was rewarded by having the good fortune to be connected to a very experienced, qualified and patient technical support staff with the name of Thomas (removed). He solved my problem, answered my questions during the process of resetting the phone, and gave an example of courteous and kind customer service that I had never experienced before when dealing with any major internet company.
    >> Edited to comply with the Verizon Wireless Terms of Service <<
    Edited by:  Verizon Moderator

  • Why does Verizon Penalize Long-time Customers?

    I started out as a Alltel customer in 2004 and became Verizon during the merger.  I had a pretty nice plan at 500mins with unlimited text and data.  When Verizon started their More Everything Plans, they started alienating those of us who still had unlimited plans.  Not only are the plans more expensive than the Alltel plan I have (by about $10 - $15 for a decent plan), but if you didn't sign up for it, you could no longer upgrade at the promotional price and had to pay full price for your phone.
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    I'm sitting pretty at about $90 per month (before taxes, add-ons, discount) on the Max plan.  All is well until I see that they started selling the Galaxy Gear S.  I call Verizon and they tell me I need to upgrade to the More Everything Plan, which is about $120 before taxes for 10GB (they give you 10GB instead of 6GB).  Then you pay $5 per month to add the watch to your plan.  All this for a total of $125 a month - a permanent difference of $30.
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    Hi Lasina, thank you for reaching out.
    I didn’t get a new number, but I was presented with the full paperwork.  
    I’m not sure how you can restore my trust in Verizon.  First of all, they blew me off in the store – told me I needed to contact customer support.  My expectation was that speaking to someone in the store was one of the customer service options.
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    What do you propose?

  • Is Verizon going to get the Blackberry Storm 3 (9570)?

    I am currently an Alltel customer that was bought out by at&t.  We are set to change over in December or January.  I may or may not stay with at&t as I have heard bad things about their service.  I am interested in a complete touch screen Blackberry and am wondering if Verizon is set to get the Blackberry Storm 3?  I heard they were and then heard it was cancelled?!  Anyone know? Thanks!

    Verizon Wireless will have a lineup of new devices for release for our customers. For more information you can go to the Contact Us and sign up for Email Notifications. This will provide you with new on new release for products through Verizon Wireless. Here is the link to sign up for email.
    http://www.verizonwireless.com/b2c/myaccount/selfserve.jsp

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