Just canceled CC

After more than 2 years, I've finally pulled the plug on Adobe CC. Lots of money down the drain. The theory is great: "Up-to-date software, lots of programs at your fingertips". The reality is: buggy software, slow response to known issues, paying for software I'll never use, unreliable download software, clients who have not upgraded and don't intend to, and more.
I also realized as I near retirement I will not want to be paying Adobe every month for the rest of my life. I'll fork out $80.00 per month, when/if needed.
Now if Adobe offered a great deal for the basic tools (AI, PS, IND) as they do for PS and LR I might reconsider, but probably not. Creative Suite 5 is a great set of programs and I'll use them as long as they work with my computer.

If it works don't fix it.
The new UI holds no appeal to me. The tear-off menus are twice the size of CS5 and eat up screen space. You can change the color, so that's not really an issue.
As for bugs
I was never able to use AI CS6 from day one because of a bug that prevented dragging global colors into the gradient panel. This was never fixed in CS6 so buying a perpetual license of CS6 is out of the question for me.
The AI CC "Pencil tool" and "Path Reshape" debacle proved to me Adobe is out of touch with working illustrators. They fixed the issues in CC 2014 after months of waiting (and not being able to use the software I was paying for).
New CC 2014 bugs have already been documented. I know all complex software has bugs. I would just rather deal with the ones I'm familiar with and not pay Adobe $50.00 each month to be a beta tester.
New programs such as Adobe Edge have strong competition and a tiny fraction of the cost and as a perpetual license. I would MUCH rather support innovative small companies than continue to feed the Adobe monster (no offense to those hard-working Adobe associates who try their best. CC has just worn me out and the cost cannot be justified.

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Just canceled iphone 6, beware of Verizon Trade in program. Regret it all.

Today has been the 2 week mark since I first used Verizon's trade in program. I canceled my sprint ( $100 ETF ) and decided to move over to Verizon since they were offering a $200 Gift Card if I traded in my Iphone 5. Sounded like a great deal, and I went ahead and switched over and got a new Iphone 6 from Verizon.
Fast forward 2 weeks later to today, I noticed an email saying my device had not been received. I decided to go online and chat with a woman who informed me that the email was automated, but I should wait at least 6 weeks. 6 weeks is not an acceptable time frame in my opinion, so I told her I would cancel my service if they can not at least locate my phone. They were unable to locate my phone, and claim is still has not been received.
I looked around the forums here, and low and behold a number of users are claiming they sent in perfectly working devices only to be given a $36 Gift Card because of a cracked screen. They are unable to locate the phones for tons of users, and this really worries me. She also let me know that there is no tracking number whatsoever on the package. As a consumer, I find this completely unacceptable.
Hoping they could offer further help, I went to my local Verizon store here in Battle Creek, MI. I informed the manager Cam that I was planning on returning the phone because I feel that my trade in was being mishandled and pointed him to the forums where users were complaining about the program. While talking with Cam I noticed a couple checking out the Iphones, and the Verizon rep in the store, who was a very nice gentelman was explaining the trade in program. I could not help myself from saying out loud not to trust the brown envelope that they give you since there is no tracking and I believe my phone was possibly lost or stolen and that I would not receive any credits.
Cam immediately told me to leave, threatened to call the police and told me that I was soliciting. I explained to Cam that I was here for a return, not to solicit a sale of any kind and that I too was a Verizon customer and was only sharing information on the trade in from my experience with other fellow Verizon customers. He asked me not to say it again or he would call the police, so I childishly said brown bag a few times before quietly waiting to be helped. The return was processed after this, and I argued the $35 activation fee be removed from my account and I also argued the $35 restocking fee because they did not hold up their end of the trade in deal.
I realize that I am being fairly impatient here, with it only being 2 weeks and I did overreact a little after the police were threatened. I do however lack any sympathy for Verizon not being able to process these trades in a timely manner. They knew well ahead of time that the Iphone 6 was going to cause a ton of trade ins and they could have been more readily prepared.
After I returned home, I got online and spoke to Zach from Verizon who I tried a second time to have the activation and restocking fee returned to me. He told me that it was fair charge and would not be removed so I gave in and agreed that it was my fee to pay. I want to share a few excerpts with my chat with Zach because although he is a Verizon employee, he admited to me the faults of the trade in system.
Visitor: At least just the activation should be waived, since I was paying to activate a phone I had for 2 years, not 2 weeks.
Zach: Well those fees are valid charges so they're not something I can waive. The activation fee is for new line activation and that?s waived if returned within 3 days but your paying for a line of service to be activated.... which it was. As far as the restocking fee goes that charge is to recoup some of the costs that we incur because you've returned that device. That phone can no longer be sold as new because it's been opened and used and since you returned that for a full refund of the purchase amount we end up losing money on that return so that $35 fee is assessed. None of these fees were charged in error. I'm sorry that this was the decision that you felt you had to come to especially when this would have ended up with you getting the credit for that trade in within a couple of weeks.
Zach: We could have helped you research that submission and work with the trade in center to find your device but you made the decision to go ahead and cancel service and return the phone so that limits what we could have done in that case since it's already been cancelled/returned.
Visitor: I see you are all about the money, glad to no longer be a customer then.
Visitor: You are lying on that last post Zach.
Visitor: The trade in submission is a completely seperate process than me buying the iphone and returning it.
Visitor: So you are not willing to help me, because you can't find my phone.
Zach: You're right about that process, and though I can't find your phone we can partner with the trade-in team to work out a solution.
Visitor: I am filing a complaint against Verizon with the Better Business Bureau and I will name you as one of the people who went out of their way to not help me.
Visitor: I can not believe I just read that you could have helped me, but won't since I returned the phone.
Visitor: That was flat out wrong, you deserve to be punished for that misinformation.
Zach: I'm not saying I won't help you. I'm saying that our options are now more limited because you returned that device.
Visitor: That is not an accurate statement.
Visitor: The options are exactly the same as they were.
Visitor: You can search by submission ID, phone number, and email, which provides no results.
Visitor: Your other option, calling the trade in department, is also still available.
Visitor: Those were your 2 options before and after I returned the phone, and those are still the same 2 options you have now. The fact that your company goes out of your way to argue ridiculous points makes me 100% happy I returned my device while I had a chance to.
Visitor: Now I want my phone back.
Visitor: The iphone 5 that is.
Zach: Well, not exactly. Your trade-in would have been worth $200 with a iPhone 6 purchase, however since that phone has been returned and service has been cancelled then the trade in value may be less. Have you contacted the trade in center at all about the device you shipped to them?
Visitor: No that should be your job, I'm right here on the website that had me use the cheap brown evnvelope in the first place.
Visitor: if you go check the forums on verizon
Visitor: people are straight up trashing the trade in system
Zach: In my experience it takes about 3-4 weeks. 6 tops
Visitor: $36 for broken devices given out to people that sent in working phones
Visitor: other phones never being received
Visitor: it's all over the verizon forums
Visitor: did this worry me? yes
Visitor: and did it have an affect on me returning the phone? absolutely
Visitor: and the reason is that not ONE verizon rep replied with a solution, 1 guy was credited the $200 and they still claim they never got his phone
Visitor: the rest of the people are out of luck, and they will not help them
Visitor: this should be reported to the FCC too
Zach: Can I offer you a personal suggestion?
Visitor: i'm going to talk to a lot of people tomorrow
Zach: Not necessarily the VZW suggestion but from one person to another?
Visitor: sure
Zach: Call the 877-247-3846 number (the trade in program support center) and ask to speak to a manager and escalate the issue through them. Have them give you a timeline on when to expect an answer. If that timeline is not met, then escalate again. I've had to do this, I don't tell a lot of customers that because it doesn't look good but I think it's important in this conversation that you know that I have been through the exact same situation.
Visitor: Alright thank you Zach
Zach: And I was able to get it resolved after about a month from the time I sent it in but it took me having to follow up. I hate that you may have to do the same thing and I hope you have an easier experience than I did... my situation was almost two years ago so I expect that to be better and I hope it is for you
Visitor: I do appreciate the help you've given. Unfortunately I'm out a $35 activation, a $35 restocking fee and a $100 ETF from sprint. It's too little too late, I guess I can pay my wifes bill with the gift card since I no longer have a cell phone.
Zach: You're very welcome, I did add the 1GB of free data and the 50% off your $40 smartphone charge which will be reflected on your bill moving forward as my way of saying sorry for the mess and I know it doesn't fix everything but I hope it at least helps in letting you know that I do care about your experience.
Visitor: I really screwed myself for work, and talking to my family and everhthing. Lost my phone number that I had for the last 8 years.
Zach: Well, I wouldn't give up on the trade in just yet. and that 50% off saves you $240 over the next year. So it's every little bit that I could do.
Zach: Well.... here's this....
Visitor: It doesn't matter, my cell phone number that I had for almost a decade is out in the wild now. It's quite depressing thinking about everything honestly.
Zach: We can reactivate that line of service that you just cancelled
Zach: was that the number you're worried about?
Zach: the 419 number?
Visitor: yeah
Zach: What if we reactivate that and then get you a phone ordered from our system?
And then it hit me, even Verizon admits the faults with the system trade in system. I wish I would have been more patient and I wish I never returned the phone, and I almost wanted to say yes to Zach activating me a new phone. I overreacted in this situation, but I'm just so stubborn sometimes I wouldn't back down. I felt like threatening Verizon with canceling was going to get me farther with figuring out my trade in credit, and at the end of the day it only cost me more money.
So now I'm out of:
$78 Last month bill to Sprint ( Only used 1 week of this month, but they will not prorate since I was under contract )
$100 Early Termination Fee to Sprint
$35 Activation Fee from Verizon
$35 Restocking Fee from Verizon
Out a Total of $248, have no phone at the moment and my Sprint Iphone 5 that I sent in has still supposedly just vanished into thin air. I'm mad at myself for trying to stand up as a consumer and say no, because at the end of the day I was happy with my device. I guess I'm going to go without a phone for awhile and think about my poor choices in this whole situation, if I could go back in time I would have just waited and kept the phone. Hopefully this helps someone else out because I spent a lot of hard earned money and time on this whole ordeal.

They do not know where your phone is yet because it has not had enough time to go through the process yet. I also started to worry when two weeks had passed and my iPhone 5S was still showing not received on the status website. That's when I joined this forum to see if anyone else was having the same problem. What I found out was that some people had been given reduced value for their trade in, but I also found posts from people like myself that were worried that their phone was lost and then came back and posted a week or two later that they had received their gift card.
I decided to chill and give it some time and about a week later my gift card arrived. If it had been for less than the promised amount I would no doubt still be upset and posting about it like the many posts I still see on here on a regular basis.
This is no doubt a popular program for Verizon. I would imagine there have been thousands of phones traded in. There are going to be at least some screw ups in the process. There is no point in getting ahead of yourself and assuming your case will be one of the screw ups unless it already is. Verizon has been consistently posting that it could take 4-6 weeks for processing. You will at some point likely hear the status on your traded-in phone. Patience would not hurt in this case.

I have two accounts and for both accounts I use the same emails. I cannot verify my email on my main account because of this. Help? Can I just cancel my other account to avoid confusion?

I have two accounts and for both accounts I use the same email. I cannot verify my email on my main account because of this. Help? Can I just cancel my other account to avoid confusion? I am totally stuck now.

By the sounds of it you have linked Email Accounts, if so this means that you will both recieve the majority of the same Emails, and if you do and you read them on your account (which is linked with your husbands) then they will appear to read on the both of them because they are linked. With the majority of Email providers these days they're Emails are (simplified) in the cloud you could say, meaning that if you read or delete shared Emails then it will do the same on both accounts rather than just the yours.
I hope all that made sense, sorry that I couldn't be of anymore assistance.. If you havent already try googling your problem - you may find some answers on there

HT5622 My email address changed, my iCloud still has my old address. Do I just cancel the existing one and open a new one under the new address or what?

My email address changed, my iCloud still has my old address associated with it. Do I just cancel the old iCloud and start awe one or what?

Hello sheryfromzaf
Check out the articles below to go through the steps of changing your Apple ID and then what to do after you change your Apple ID. You will probably not have to change all the Apple ID for all services, just the ones that you use.
Apple ID: Changing your Apple ID
http://support.apple.com/kb/ht5621
Apple ID: What to do after you change your Apple ID
http://support.apple.com/kb/HT5796
Regards,
-Norm G.

How long does it take for a cancellation fee to process? I just cancelled today and the customer service agent say the cancellation payment went through, but i see no charge on my credit card. On the website it say my cancellation is effective in march 16

How long does it take for a cancellation fee to process? I just cancelled my annual subscription to adobe audition today and the customer service agent say the cancellation payment went through of $74.90, but i see no charge on my credit card. On the website it says my cancellation is effective in march 16, 2015. So when will i be charged?

Hi ,
I'm very sorry to hear of the problems you have had moving to pay as you go.
Please can you give customer service a call and ask to speak to the pay monthly retentions team who will be able to fix this issue for you.
Click here for contact details.
Thanks
James

I"d like to CANCEL my annual subscription but you PURPOSELY make it hard to do so. I've been waiting forever to ******** cancel. Can someone just cancel my account please!?

I want to cancel my annual subsription. How do I get that done without waiting for someone online forever? I know you purposely make it hard to do do! Just cancel it for God's sake!

Hi Andrew ,
We would surely be unhappy for that decision of yours .However please refer to the following link in order to cancel the annual subscription of your product.
https://helpx.adobe.com/x-productkb/policy-pricing/cancel-subscription-acrobat-online-serv ices.html
Stay well.
Regards
Sukrit Dhingra

I just cancel the root user (me)... How can I get it back ?

I just cancel the root user (me)... How can I get it back ?

I can't open Preferences > Users anymore!!! Please help!

Customer Service just cancelled my chat when I asked for the # to call to cancel. Can i get that #?

Customer Service just cancelled my chat when I asked for the # to call to cancel service. Can I get that #? We want to get new phones and Verizon will not offer any kind of deal.

*611 or 1-800-922-0204 and cancel. However if you cancel on the phone you lose your cell numbers.
If you just go to the carrier of choice, you port out and keep your cell numbers.
Good Luck

Can you guy verify it for me?I verify and then when I try to download apps it says I need to verify it.Can you please help make an easier site or just cancel verifying

Can you guy verify it for me?I verify and then when I try to download apps it says I need to verify it.Can you please help make an easier site or just cancel verifying.I NEED HELP!!!!!!!!!!!!!!

We can't verify for you. We are not Apple, just users like yourself.
Try here:
https://appleid.apple.com

Regarding transferring my subscription from SendNow to Adobe Send: So I'm being charged $9.99 a month, and new subscribers pay $1.67 a month? Can I just cancel and sign up again?

Regarding transferring my subscription from SendNow to Adobe Send: So I'm being charged $9.99 a month, and new subscribers pay $1.67 a month? Can I just cancel and sign up again?

Hi sprial69,
Please Contact Customer Care. An agent should be able to help you with that.
Best,
Sara

I am trying to download a game app and it is just frozen saying it is waiting how can I just cancel it?

I am trying to download a game app and it is frozen says waiting. How do I cancel it?

If you are downloading multiple apps then they will download one at a time. If it's just the one app that you are downloading (and you're using wifi if it's over the 20 meg limit for 3G), then try a reset and see if it resumes loading after the iPad has restarted : ress and hold both the sleep and home buttons for about 10 to 15 seconds (ignore the red slider), after which the Apple logo should appear - you won't lose any content, it's the iPad equivalent of a reboot.

Skype just cancelled my subscription - why?

I just received an email containing the following: > We've refunded your subscription > We've just refunded you for the full amount of your subscription . > Refunds typically take 5-7 business days to appear in your account. > > You'll no longer be able to use the service you requested the refund for. Of course, I am posting this here because I did not ask for my subscription to be refunded. What is going on? I do not think that my account has been compromised.

Hi,
Your last order for Online Number has been cancelled and refunded by Skype Customer Service.
You were also sent an email about this in June with the reason. If you did not receive that email for some reason then you can contact Skype Customer Service through this form:
https://support.skype.com/support_selection/
FAQ: https://support.skype.com/en/faq/FA1170/How-can-I-contact-Skype-Customer-Service
Andre
If answer was helpful please mark it with Kudos and if issue is resolved mark it with solution. This will help other users find this answer more easily. Thanks in advance!

How do I not update my Ipod? It is in recovery mode, and I don't want to lose my files, so is there any way I can just cancel and go back to what I had?

Title ^
So yeah, is there anyway I can just go back to what I had? c:

If one of these programs will not kick the iPod out of recovery mode:
For PC
RecBoot: Easy Way to Put iPhone into Recovery Mode
or
http://joshuabailey1997.wordpress.com/2010/09/02/recboot-v1-3/
If necessary:
Download QTMLClient.dll & iTunesMobileDevice.dll for RecBoot
and
RecBoot tip
RecBoot may have problems on 64X windows, then try:
Tenorshare ReiBoot – Enter & Exit iPhone, iPad, iPod Recovery Mode with a Single Click
For MAC or PC
The Firmware Umbrella - TinyUmbrella
Installs blootware on PC too
You will have to restore and thus erase the iPod
You might be able top get some info off the restored iPod by:
via How to perform iPad recovery for photos, videos
Wondershare Dr.Fone for iOS: iPhone Data Recovery - Wondershare Official
http://www.amacsoft.com/ipod-data-recovery.html
iPod recovery software to restore lost music files
-iPod touch Deleted Photo Recovery Tips You Should Know

Rented Movie Taking Hours on iTunes...Can I Just Cancel and Switch to Apple TV?

I just rented a movie on iTunes. It is taking some 3 hours to download the HD version. I also have ApplyTV and would like to just start watching the stream. It seems my only options are to rent the movie AGAIN on Apple TV, or wait 3 hours for the HD movie to download. Yes, I have high-speed cable Internet, good connections, etc.

You will need to wait for it to FULLY download to iTunes before it appears in teh rentals row under Computers>iTunes, unless possibly it says it's ready to watch on the computer and you can push Airplay it to AppleTV.
AC

1 week later still no broadband just cancelled app...

Really fed up now My broadband went off last Friday night and I'm still no further, the final straw was last night when another call from Mumbai to tell me that me the appointment for today ( Friday) won't be till Monday! . They tell me they have checked my line over 4 times and the problem lies in the house. My phone line crackles and the broadband has been on and off intermittently for a while now. Sick to death

The chances are that if you have a noisy line this will be the cause of your slow speed.
Have you tried a known working corded telephone in the test point of your main socket? If it is noisy to there then you have a line problem causing the problems.
Most noisy line faults do not show when they run a line test.
dazvert said: "I just told them of the problems I was having and they took it from there"
So what number did you call, 0800 1114567 or 151?
(If I have helped you in any way to say "Thank You" please click on the star next to the message. Thank You)
If I have solved your Issue please click the "Mark as accepted solution" button.

I have a mac- I downloaded photoshop and it's been downloading or two days now.. It is on 28% now. I just cancelled it and tried to download again but it doesnt seem to be going any faster.. anybody know what the deal is?

I have a mac- I downloaded photoshop and it's been downloading for two days now.. I cancelled it and tried downloading again but it is't going any faster.. anybody have insight on this?

Could you please confirm the version of Mac computer and Photoshop application which you are trying to download ?

Just canceled CC

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