Leopard Software Update Problem

I know that this issue has been addressed in other threads, BUT I can't find any that yield a solution to the problem that I have.
When I try to run the Software Updater, I get the following message:
The file “index-leopard.merged-1.sucatalog” couldn’t be found on the server “swscan.apple.com”.
My internet connection is obviously working fine, so I have a hard time believing that there is a hardware problem.
People have eluded to an update that fixed this issue, but I've gone up to 10.5.1 and I still have the exact same issue.
Please help me resolve this!

I installed Leopard about 3 weeks (ish) ago, and I have been having his issue since the day I installed it.
One of the reasons I'm so concerned is because most people seem to have resolved this issue, but I still have it.
My updater doesn't even look for updates, as soon as it starts it gives me the error and I have to quit.

Similar Messages

How to fix Software Update Problem?

I was do some update includes new 10.5.1, iTunes, QuickTime, and many more, but today I test to check new update I got blank list and I was try to do via Terminal and got this message
Software Update Tool
Copyright 2002-2007 Apple
XML parser error:
Encountered unexpected EOF
Old-style plist parser error:
Malformed data byte group at line 1; invalid hex
What's going on? and How to fix it my Leopard Software Update Problem

(1) Download the Windows Installer CleanUp utility installer file (msicuu2.exe) from the following Major Geeks page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
http://majorgeeks.com/download.php?det=4459
(2) Doubleclick the msicuu2.exe file and follow the prompts to install the Windows Installer CleanUp utility. (If you're on a Windows Vista or Windows 7 system and you get a Code 800A0046 error message when doubleclicking the msicuu2.exe file, try instead right-clicking on the msicuu2.exe file and selecting "Run as administrator".)
(3) In your Start menu click All Programs and then click Windows Install Clean Up. The Windows Installer CleanUp utility window appears, listing software that is currently installed on your computer.
(4) In the list of programs that appears in CleanUp, select any Apple Software Update entries and click "Remove", as per the following screenshot:
(5) Quit out of CleanUp, restart the PC and try another iTunes install using an iTunesSetup.exe (or iTunes64Setup.exe) downloaded from the Apple Website:
http://www.apple.com/itunes/download/
Does it go through properly this time?

I bought a new 5s and its front and back camera are not working, showing black image. My phone is IOS 7 updated, and some one insisted that its is software updation problem, and can be resolved by updating to IOS 8. Kindly suggest.

I bought a new 5s and its front and back camera are not working, showing black image. My phone is IOS 7.1.2 updated, and some one insisted that its is software updation problem, and can be resolved by updating to IOS 8. Kindly suggest.

I have the same issue on my iPhone 5s
I've closed the app and re-booted the phone several times but it did not resolve the issue.
Upgrading to iOS 8.0.2 did not resolve it either.
Erasing the iPhone and restoring from a backup did not resolve it.
I'm not sure what else to do.

I bought a new iPhone 5s and its front and back camera are not working, showing black image. My phone is IOS 7 updated, and some one insisted that its is software updation problem, and can be resolved by updating to IOS 8. Kindly suggest on this. Wil

I bought a new iPhone 5s and its front and back camera are not working, showing black image. My phone is IOS 7 updated, and some one insisted that its is software updation problem, and can be resolved by updating to IOS 8. Kindly suggest on this. Will this resolve my issue?

any advise..?

Severe snow leopard and software update problems

I just upgraded to Snow Leopard in order to get support for my iPhone 4. Ever since then there have been serious problems.
1. The Snow Leopard upgrade kept bringing up the "you must shut your computer down" grey screen. I had to attempt several installs before it FINALLY installed. I figured I was in the clear.
2. Now software update crashes the computer (same "you must shut your computer down" screen) anytime I try to install ANY update.
3. I've run disk utility and repaired the disk and also fixed permissions, it doesn't help.
4. Snow Leopard appears to be running ok as long as I don't try to install anything.
5. I tried to manually download and install the 10.6.4 combo update and that crashed the computer a few times and then when it got to completion it said that the update could not be installed and to contact the software manufacturer.
I've combed the discussions and don't see an issue like this, specifically it doesn't just FREEZE or restart, but it brings up the "you must shut down" screen.
I've considered rolling back to 10.4 but that would cause my iphone not to sync. Any ideas?

1. The Snow Leopard upgrade kept bringing up the "you must shut your computer down" grey screen. I had to attempt several installs before it FINALLY installed. I figured I was in the clear.
First things first. Those are kernel panics. You have to address those before going on to anything else. See
What is a kernel panic,
Technical Note TN2063: Understanding and Debugging Kernel Panics,
Mac OS X Kernel Panic FAQ,
Resolving Kernel Panics, and
Tutorial: Avoiding and eliminating Kernel panics for more details.

Snow Leopard Software Update VERY slow

I'm running snow leopard 10.6.8 server and am having some very strange problems with my software updates.
I have all the settings set right (I believe) and I have made the adjustments to allow Lion clients to upgrade from it as well.
The problem I'm having is that when a client running either 10.6 or 10.7 is in the "checking for updates" portion of the update process it takes a very VERY long time to get the the next screen. The clients running 10.6 will show the bar going across at a snails pace for about 10-15 minutes then give the updates report showing my correct updates server at the top of the window.
The clients running 10.7 show the blue bar only going about 1/8-1/3 of the way in, then it stops, and sits there literally for hours before completing the check, then giving me the status and it also does show my correct update server.
I am connected through 1GB Ethernet from my clients to the server so that's not an issues and the speed is good when doing a file transfer. I can transfer 3GB to the server in less than 40 seconds, and pull that same 3GB back to the client in about 30 seconds. I can see and ping the update server. I can access the Xserve web site on my server... and the weird thing is it didn't always do this, it's only been the last month or so.
I have thought it might be a bad or corrupt OS so I reinstalled the OS and all services.
The clients are not managed by Microsoft AD & GP not by the apple servers.
As I said this used to be so much faster then using the apple servers in our organization, but now it's grossly slower then going out to the apple site.
Any help is appreciated.
Thank you, Mike

Asking for the server by IP does mean you're avoiding a DNS lookup.
It doesn't mean that the target OS X Server box won't avoid errors due to a DNS server or network error, nor that any parallel connections that might be initiated at the client or at the server won't encounter DNS errors or network errors; whatever is going on here, and whatever is triggered by the initial IP-based access.
One of the DNS translations that can arise - even when the client is specifying an IP address - is on the remote end of the connection, when that system performs what is called a reverse look-up; translating the client IP address to the client IP name. If there's a reverse translation arising and and if there's a DNS error or DNS timeout or a network error, then things will (still) be slow, even if the initial access was via IP.
If you're running a NAT'd private network, that means local DNS services are necessary and (at least to start with) no references to DNS servers off your NAT'd LAN.
If DNS services aren't quite right, the rest of the network stack gets flaky, and DNS errors look like delays, sluggist networks, and network errors.
There are most certainly other triggers for network slowness ranging from moisture in cables to WiFi interference to a truck that drove through the path of the WISP link, but DNS services are always a good potential culprit until proven otherwise.
Valid DNS services have become much like IP routing; a fundamental part of a modern IP network. This particularly as distributed security, certificate-based encryption, user authentication and access delegation become more and more important within the network environment.

Mac OS X 10.5.2 software update problem?

<h3 style="font-size: 146.5%; font-weight: bold; color: #000000; line-height: 1.1; margin-bottom: 8px;" mcestyle="font-size: 146.5%; font-weight: bold; color: #000000; line-height: 1.1; margin-bottom: 8px;"><span style="color: #333333; font-size: 13px; font-weight: normal; line-height: normal;" mcestyle="color: #333333; font-size: 13px; font-weight: normal; line-height: normal;">Okay, so I tried updating my iTunes to 10.5.1. It downloaded and all, but the iTunes itself won't open anymore. When I click it, it says: http://i40.tinypic.com/v7z6t4.png (please click to show image). I don't understand what I have to do. Someone please explain to me, thank you. _

Some general advice on updating:
It is worth noting that it is an extreme rarity for updates to cause upsets to your system, as they have all been extensively beta-tested, but they may well reveal pre-existing ones, particularly those of which you may have been unaware. If you are actually aware of any glitches, make sure they are fixed before proceeding further.
So before you do anything else:
If you can, make a full backup first to an external hard disk. Ideally you should always have a bootable clone of your system that enables you to revert to the previous pre-update state.
Turn off sleep mode for both screen and hard disk.
Disconnect all peripherals except your keyboard and mouse.
1. Repair Permissions (in Disk Utility)
2. Verify the state of your hard disk using Disk Utility. If any faults are reported, restart from your install disk (holding down the C key), go to Disk Utility, and repair your startup disk. Restart again to get back to your startup disk.
At least you can now be reasonably certain that your system does not contain any obvious faults that might cause an update/upgrade to fail.
3. Download the correct version of the COMBO update from the Apple download site.
The Combo updater of Leopard 10.5.8 can be found here:
http://support.apple.com/downloads/Mac_OS_X_10_5_8_Combo_Update
If you prefer to download updates via Software Update in the Apple menu (which would ensure that the correct version for your Mac was being downloaded), it is not recommended to allow SU to install major (or even minor) updates automatically. Set Software Update to just download the updater without immediately installing it. There is always the possibility that the combined download and install (which can be a lengthy process) might be interrupted by a power outage or your cat walking across the keyboard, and an interrupted install will almost certainly cause havoc. Once it is downloaded, you can install at a time that suits you. You should make a backup copy of the updater on a CD in case you ever need a reinstall.
Full details about the 10.5.8 update here: http://support.apple.com/kb/HT3606
More information on using Software Updater here:
http://support.apple.com/kb/TA24901?viewlocale=en_US
Using the Combo updater ensures that all system files changed since the original 10.5.0 are included, and any that may have been missed out or subsequently damaged will be repaired. The Delta updater, although a temptingly smaller download, only takes you from the previous version to the new one, i.e. for example from 10.5.7 to 10.5.8. Software Update will generally download the Delta updater only. The preferable Combo updater needs to be downloaded from Apple's download site.
Now proceed as follows:
4. Close all applications and turn off energy saving and screensaver.
5. Unplug all peripherals except your keyboard and mouse.
6. Install the update/upgrade. Do not under any circumstances interrupt this procedure. Do not do anything else on your computer while it is installing. Be patient.
7. When it ask for a restart to complete the installation, click restart. This can take longer than normal, there are probably thousands of files to overwrite and place in the correct location. Do nothing while this is going on.
8. Once your Mac is awake, repair permissions again, and you should be good to go!
If your Mac seems slightly sluggish or ‘different’, perform a second restart. It can’t hurt and is sometimes efficacious! In fact a second restart can be recommended.
9. Open a few of your most used applications and check that all is OK. In this connection please remember that not all manufacturers of third party applications and plug-ins, add-ons, haxies etc, will have had time to do any necessary rewrites to their software to make them compliant with the latest version of your operating system. Give them a week or two while you regularly check their websites for updates.
N.B. Do not attempt to install two different updates at the same time as each may have different routines and requirements. Follow the above recommendations for each update in turn.
Lastly, Apple's own article on the subject of Software Update may also be useful reading:
http://docs.info.apple.com/article.html?artnum=106695
[b]If you are updating Safari (or just have):[/b]
Input Managers from third parties can do as much harm as good. They use a security loophole to reach right into your applications' code and change that code as the application starts up. If you have installed an OS update and Safari is crashing, the very [i]first[/i] thing to do is clear out your InputManagers folders (both in your own Library and in the top-level /Library), log out and log back in, and try again.
So, disable all third party add-ons before updating Safari, as they may not have been updated yet for the new version. Add them back one by one. If something goes awry, remove it again and check on the software manufacturer's website for news of an update to match your version of Safari.
Most errors reported here after an update are due to an unrepaired or undetected inherent fault in the system, and/or a third party add-on.
Additional tips on software installation here:
http://docs.info.apple.com/article.html?artnum=106692
To reiterate, Input Managers reach right into an application and alter its code. This puts the behavior of the affected application outside the control and responsibility of its developers: a recipe for problems. That's not to say that issues absolutely will ensue as a result of Input Managers, but you, as a user, must decide. If the functionality of a specific Input Manager or set thereof is really important to you, you may well choose to assume the associated risk.
Again, the advice is to remove all Input Managers from the following directories:
/Library/InputManagers
~/Library/InputManagers
especially prior to system updates (they can always be added back one-by-one later).
Solutions for troubleshooting installation, startup, and login issues in Mac OS X v10.5
http://support.apple.com/kb/TS1541?viewlocale=en_US

No Macbook or 17" Intel iMac Leopard Software Update

Apple has released iMac Software Update for both Tiger and Leopard.
As always, the release notes are a bit sparse and simply states that "this update provides important bug fixes and is recommended for 20-inch and 24-inch iMac models with 2.0, 2.4, or 2.8GHz processors." An analysis of the update packages indicates that updated graphics drivers have been delivered.
Some had hoped this would fix the intermittent Freezing problem that Apple had promised to address, but a couple of reports in our forums claim this problem persists even after applying the software update.
Really annoying the graphics haven't been improved for my 17" Intel iMac or Macbook its really sluggish. Does anyone know why? Is there one coming?

Yeah both have Intel graphics with 2 GB Ram. Installed on my friends 20" ATI graphics iMac and he had the same problem. Its not the actual system and apps which runs slow. Its things like the dock jerks as it comes up with magnification and general transitions and animation. This happens he when simply running finder. Never had this on Tiger. It was super smooth.

Setup assistant in loop after leopard software update

Installed leopard as an upgrade to Tiger on my new Imac when it was launched. I had no problems and everything has been runningfine. Last night I got informed of software updates available, I remeber seeing that one of the updates fwas for the system. I said ok. After a while I got a dialog saying updates required restart of system, hold power key until system turned off. I did so. The system rebooted into the setup assistant. I filled in the details required in each of the steps until I then hit done on the last page. At this point it just goes back to the beginning of the setup assistant again.I've tried this several times, inlcuidng turning off and starting the system again. I've tried holding down the C key at time of boot with the leopard disk in the drive to bbot from dvd and I still get the same symptons.
Very bad experience. Anyone else seen this and got a workaround. Can;t get through to apple support.
Cheers
Iain

I just ran into this nasty glitch on a mac mini running Leopard which I had just attempted to update using Software Update. The only package requiring a reboot was iTunes 7.6 which did FAIL to update along with one other package (I forget which). I told the system to reboot and gave authority to 'kick' others currently logged in. It complied and the screen went black, however there was no reboot sound....hmm...I held down the power button and still nothing. Then held it still longer and finally it rebooted...I logged in then immediately saw Setup Assistant. I was like "hmm...odd...this doesn't look good." After complying I clicked "Done" and then it logged me out (odd?), and then I logged in again only to find Setup Assistant greet me! So here I am..looking for answers on how to fix. Luckily I have SSH enabled and can login to the machine via SSH. Looking for a possible solution to run OS X Updater from command and possibly fix what's broken.

Leopard Software Updates Server goes insane

I erase installed our Xserve to Mac OS X Server v10.5.1. I tried to start the SUS (Software Update Server) with the old Tiger SUS store. It didn't seem to like it and began downloading all the updates again. Fair enough. I think the migration guide mentions that Leopard may do this. Next when all seemed well the SUS began deleting the index.sucatalog file. In fact it trashed the whole catalogs directory and begins downloading stuff again. I tried trashing everything in the SUS store (excluding the Leopard SoftwareUpdateServerStats executable) to get it to start from scratch but this didn't help. Got the exact same behaviour. I am loathed to cure the illness by killing the patient.
Here are some seemingly related error messages from the SUS log:
2007-11-27 16:29:08.075 swupd_syncd46:3d17 ERROR: __CFURLCache::StepSQLStatement - step failed (exceed retry) - ErrCode: 5
2007-11-27 16:29:10.064 swupd_syncd46:20b ERROR: __CFURLCacheSelectAndCreateResponse - failed to select, retry exceeded - ErrCode: 5
Anyone else ran into this? I'm not sure if this is a Leopard bug or if I have simply driven the service insane. I need to know how to reset it. I've had a brief look at the config files in in /etc/swupd but I'm not clear if something in here is screwed up. Submitted a call via email to AppleCare but so far no response.
Thanks in advance.

For what its worth I'm seeing the same problem on our test 10.5.1 server. Although I'm getting the error without first trying to use the old tiger sus store. I'm seeing the same error messages you mentioned in my log. Software update from what I can tell has been trying to download the updates now for several days, always gets stuck on one (it varies most of the time, but the final cut pro 4.5 update has been a popular one lately), and then refuses to go any further. Stopping an restarting the software update server usually causes sus to erase what it has downloaded (to the /usr/share/swupd/html/content/downloads folder) and start over! Talk about killing my internet connection...I've been trying to be patient and just let it finish updating (so it will actually create the proper aliases in the /usr/share/swupd/html/content/catalogs folder) but it's never finishing. I've made it to about 8.8gb so far but I'm sure that's not the end. I've heard others mention that there is something in the neighborhood of 13gb of updates. Incidentally, according to server admin, all updates are copied and enabled, which of course is not true. Sorry I don't have a resolution, but hopefully through sharing our experiences we may be able to narrow down the problem.

Software Update problems and update problems

Hi eveyone. I recently bought a used macbook with windows installed and decided to install leopard. unfortunatly there are some problems. 1st: Software update does not work, when I run it it says that it couldnt connect to the server. I've tried multple times but always the same. So then I try going to the apple downloads section and getting the 10.5.3 and security updates there. When i start the 10.5.3 update there is a message saying that it could not be installed on the volume: this happens with all the versions from 10.5.1 to 10.5.3. Can someone please help? I never had any problems with tiger updating either way.

What are you using to try to install Leopard? AFAIK, you need a retail Leopard install set.

******Leopard Software Update

Will Leopard have a *software update soon?* I love the interface of Leo, Spaces is wonderful and I enjoy working in several applications at once, but I'm having issues with:
DVD Studio Pro 3, Final Cut, AOL, iDVD, iWeb, just to name a few programs that are not working properly.

It's a two-way street. As in the past, Apple will add updates, but you should also be bugging the other software companies to make their ware Leopard compatible. It's not a matter of Leopard being compatible with other software, it's the other way around. Lot's of software is not compatible with Leopard.
I am sure that most manufacturers are busily working on these problems, but the first fixes will most likely come from the software companies one they have their own Leopards running for testing.
I guess the best I can say is to be patient, but I know that doesn't really help

Leopard Software Update 1.3 stops iMac from sleeping

I just applied the latest software update to Leopard (1.3) which is supposed to fix some freezing problems on 20 and 24 inch iMacs. I never had a freezing problem, but since applying this update, the sleep display feature does not work any more. Any attempt to sleep the Mac causes the hardware to sleep, but the monitor doesn't turn off. Whether I try using a hot spot to sleep the display or I go to the Apple menu and select sleep, the display refuses to turn off. (Interestingly, the OS is asleep, because the time in the upper right-hand corner does not change until I move the mouse and cause the computer to wake up).
Has anyone else been experiencing this behavior? Is it possible to uninstall a software update? I think I might want to do this until Apple resolves this bug...

I am having a similar problem. No matter what setting I have set up in system preferences, the display will go to screensaver and the hard drive shuts down afterwards. In tiger I would have the display go to sleep but keep the hard drive/computer still on. It is hard to overlook Leopards bugs.....

Installer/Software Update problems

I am having problems with installing or updating some software. When I try to start the installer, it acts as though it is going to work: the icons in the dock move to make room for another icon but then move right back and close the gap. The installer never runs long enough to generate or change the display. This has happened with three different software packages: iMacEFIUpdate1.3; Kodak EasyShare v 6.0.2; and Parallels-Desktop-5582-Mac-en-ND.
I talked to Kodak about the problem. All they wanted to do at first was help me download the installer. After I convinced them I had a good download, they sent me a CD containing the software. Same result - no installation.
The problem with the iMacEFIUpdate1.3 happened today. It was part of a group of six updates and I was not at the computer while the updates were being downloaded and installed.
Other software updates and installations have worked with no problems.
I have repaired permissions, but did not start from the installation disk. Could this be the problem?
I am at a loss as to what to try next. Does anyone have a solution?

Easyshare 6.0.2 when downloaded from Kodak is a standalone installer Application, not an installer package ....it can't be opened directly by "Installer" but should simply run on its own when double-clicked. I imagine that the Kodak supplied CD version is exactly the same.....
ctrl-click on the easyshare installer, choose 'get info' , in the 'Kind' section it will likely say "Application - Universal" If so, then that explains why 1: Installer won't open it, and 2: why there's no 'open with' dialogue for it.
The previous system should be ( just as your Console message said...) in HD/Previous Systems.localized/Previous System 1/ It's not normally invisible.
http://docs.info.apple.com/article.html?artnum=107120 explains how the Archive and Install works, I don't know offhand why some people get Previous Systems.localized rather than plain 'Previous Systems' but it doesn't seem uncommon.
Apple say "Don't install older versions of Mac OS than what comes with your computer" so I wonder if that might cause you problems later? Certainly something seems off here ( the default application for anything shouldn't be pointing at something in the Previous System )
Anyway, assuming you're gonna soldier on for now with Tiger on a Leopard-shipped Mac.... I guess that leaves the Easyshare installer not working? If you've double-clicked the Easyshare installer, it bounced in the Dock, and nothing more happened; there might be something in the Console log explaining why.... or a crash log for it in /Users/BigBob/Library/Logs/CrashReporter/
try the Easyshare installer app again - & look at the console log for clues while you do it.

What's Churning My Disk? Software Update problems?

I have an Intel Macbook Pro running Leopard with an external Firewire 800 drive as a Time Machine drive and for general backup. I don't use it much, but I keep certain files, along with TM -- all on the same partition. It's a noisy Seagate and I can hear it when it accesses the disk.
Since yesterday it has been churning constantly. So far, I've done the following:
I went into Spotlight and made the disk private.
I turned off Time Machine.
I quit all applications.
I disconnected the machine from the net.
And still it churns and chatters non-stop.
Activity Monitor shows the Finder using 50% of CPU cycles. When I eject the disk that goes down to a few percent.
Perhaps coincidentally, I installed some Apple updates yesterday via Software Update -- Macbook Pro SMC Firmware Update, iTunes 8.2 and iLife Support 9.0.3. I believe that the incessant disk access started after that, but I can't be sure.
Does anybody have any suggestions? Is there a problem with the firmware update? What else could it be?
Thanks for any suggestions anybody might have,
Steve

Got it.
Disk churning seems to start with Time Machine, then continues after Time Machine is done. Normal reading and writing does not make this noise -- but fast access of multiple sectors apparently does (and TM always sounds this way). Constant churning never happened prior to the last couple of days. I turned off TM yesterday and no churning since. Turned it back on just now, did a back up and sure, enough, the thing is still churning 55 minutes later, Finder using 12 to 70% of CPU (normally less than 1%). To stop it, simply eject the disk, then remount.
Activity Monitor says:
Page Ins 999.91 MB
Page Outs 311.92 MB
Disk Activity Tab shows data read speed of about 1 MB/Sec, data write speed is zero, presumably because nothing is being written.
I can't imagine what is going on...
Thanks very much for your help,
Steve

Leopard Software Update Problem

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