Loyalty Plan

The loyalty plan would be good if it included mobile hot spot like they tell you. They basicaly tell you they can't put a mobile hot spot on loyalty plans because they are worried that you will use more data then your supposed to. What they really should say is that they gave you a discount and so that they don't loose any money they need to take the mobile hot spot away.

The problem for me was that i used to have a job that gave me a 30% discount and i got laid off and verizon took my 30% discount away 6 months before my contract ended. I told them that it would not affect me if they they took it off when my contract ended because i would actually cancel my contract so i asked them if they could wait till the end of my contract and they said no but they could offer me the loyalty plan and would end up paying $60 a month and i would have unlimited text and minutes and 2 gigs but the problem was that they told me nothing would change but it did change because they took my mobil hot spot away.

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How to get the "loyalty plan", which is 60 a month with unlimited talk and text. Not able to get to a store, want to do this change online

How can I switch to this loyalty plan that is 60 a month. Future son in law got it last month by going to a store and complaining. I want to do this online, nothing on Verizon site that discusses this.

Ok, I've been a customer for very many years, I'm on a fixed retirement
income. I need to reduce my bills, my contract ends in Dec. I will be
pursuing other options unless I can get some concessions from Verizon. My
future son-in-law was given this loyalty plan, so I know this is a
reasonable request. My phone number is (removed) acct number
(removed)
>> Personal information removed to comply with the Verizon Wireless Terms of Service <<
Edited by: Verizon Moderator

Employee Discount and Loyalty Plan

Back in June of this year I contacted customer service to change my plan. I was told about the new Loyalty Plan. My concern was whether or not my employee discount would still apply. The customer service rep checked into it and told me yes. So I made my decision to take the new plan, and commit to a new contract, based on the idea that the plan would be $60 per phone minus the discount which would make each phone $48. This has been the case for months. Even last month, November, Verizon sent me a document to verify I was still eligible for the employee discount. I filled it out and sent it in and got confirmation that I was still qualified. Then the December bill came in and it was $25 higher. When I checked into it I was told that the customer service rep made a mistake and I should have never got the discount. When I checked this forum I found out that a lot of people were told the same thing and made their decision based on still getting their employee discount. This seems like to me that Verizon changed their mind after starting the program and now the consumers are getting a bad deal. This is a breach of contract since I took on the new commitment based on the employee discount still being in effect. My wife and I have been with Verizon for over 13 years. I feel that we have been lied to and that Verizon is refusing to honor their contract with us. They are going to lose our business and we will move our money somewhere else if they don't fix this. They should at least honor what we agreed to until the end of our two year contract. Then they can change the amount legally. This also means that having a contract with Verizon means nothing to them and they have no honor or integrity. So starting today I will start looking for a new carrier because as far as I am concerned my contract with them is null and void the minute they raised my bill and eliminated my employee discount. If they agree to fix the problem, then I will keep their service.

DaleGolds,
We appreciate your loyalty and I’m glad we were able to locate a plan which will help you save. I regret to learn you’ve had this type of experience with a Loyalty plan. We definitely don’t want that to be the case, as these are special plans, especially designed to help our long-time customers. I certainly want to address all your concerns and apologize for the misinformation that may have been provided.
Our goal is to ensure you are billed correctly, and if the plan mentioned is not the best fit for your needs, we are happy to bring you back to the old one. The Loyalty plan you mentioned is designed for single-line users and it is correct the employee discount offered by your company does not apply. It’s always our intention to be honest with you and though this change (discount not applying) is not a breach in contract, it is stated in the agreement the change of eligibility can chance at anytime. This is the case of why the discount would not apply.
AdaS_VZW
Follow us on Twitter at @VZWSupport
I definitely don’t want to lose you as a customer and I’m prepared to do everything I can to help. Please let us know if you would like to change back to your old plan, so we can confirm it is eligible to receive your discount.

Loyalty plan costing over $200 a month... ridiculous !

Hello,
I have been a loyal customer of Verizon Wireless for YEARS.
With that said, I purchased a smartphone in December of 2009 and have had it since.
Earlier this year, my bill was starting to be over $200 and I called Verizon asking why it costed so much.
They told me they could help out by putting me on a customer loyalty plan which they told me would substantially decrease the ammount I am paying.
Since the switch to the so-called "customer loyalty plan", I have constantly gone over my minutes and texts and my bill this month is $280. I cannot afford to be paying hundreds of dollars for a phone when I could easily goto another provider and pay less than $100 for all of the same features.
Furthermore, I noticed new charges and a letter detailing these new charges.
In the customer service agreement and contract, it specifically states that if you have a new charge that is brought up that you did not authorize and you do not agree with (no matter the monetary amount) you can end your contract without paying the early termination fee.
I called customer service and requested to cancel my contract due to this clause in the agreement, but noone at Verizon on the customer service line, including at least 3-4 reps and 2 supervisors all have refused to acknowledge or accept this clause in the service agreement.
Refusing to accept a clause that YOU wrote in YOUR contract that I myself signed is not only flatout wrong and fraudulent, it is illegal. I will be contacting my lawyers in the near future to resolve this in small claims court.
Verizon is a scam, a fraud, and a rip-off. I will tell everyone I know for the rest of my entire life to never shop or do business with Verizon. You should all be ashamed of yourselves.

What charge are you claiming was placed on your bill without your authorization? You just said that you authorized the change to the loyalty plan during your call...
How many minutes, texts and MBs of data do you use each month? It sounds like you need to be on a plan with a higher allowance, but maybe you don't need to go all the way up to unlimited (which is probably where you were before, at over $200/month).
Do you have other features on the account you could remove? Like a subscription to VZ Navigator or another app, ringtone/media purchases, insurance/extended warranty coverage for your phone? Those small add-ins can add up to a big difference in your bill.

Loyalty plan stopped getting access discount after a year

So, I am on the Loyalty Plan, $60/2GB unlim T&T, I have been a customer since 2008, exactly one year ago I upgraded to a smart phone and at the same time verizon offered me the Loyalty Plan, so got it all started, the Costco gal set it up great, she sent me to the Verizon store to file for my 20% access discount, which I did, the Verizon store went ahead after I showed a payroll check and got my discount applied. So, here is the issue, after a FULL year of 20%($12) discount, I get my June statement, NO DISCOUNT, called Verizon, talked with Braiden, after 30+ minutes, all I get is sorry sir the discount does not apply to your plan, HMMMM, I just been recieving it for a year and now you say it doesnt apply? AND GET THIS, it even says ON MY BILL in the left column that I get a 20% access discount!!
After being a LONG TIME customer, this little discount that they DID give me, and says I GET on my bill, will be the sole reason my departure from Verizon as soon as my contract ends. How can they be so poorly customer minded when they just remove a discount and all I get is "sorry sir"?
Buyer Beware!!!!
thanks for letting me vent. -jonnyrooster

It is horrible that this happened to you, but my wife's line qualified for the same loyalty plan you are on now and I asked if employer discounts would qualify and the answer I got was no because Verizon does not give discounts on prepaid or special promotional plans (i.e. the loyalty plan). Since her plan at the time was a $60 dollar regular plan that did qualify for the employer discount we stayed with what we had.
It is great that you got the discount for 12 months. It's unfortunate for you that some sales rep gave you the wrong information regarding the loyalty plan being eligible for further discounts when in fact it was not. Good for you that there was a computer glitch that let you receive that non qualifying discount for 12 months. But now the retailer discovered the issue/mistake and they have chosen to rectify the problem. However (unfortunate and infuriating for us the consumers), in the terms of your plan it states that the loyalty plan does not qualify for further discounts. It sucks yes and I too would be so very angry if I found my self in your shoes, but alt least Verizon is not trying to charge you for the mistake.

No third-party upgrades with smartphone loyalty plan?

Hi,
I recently took VZW up on the offer of a $60 smartphone loyalty plan with a 1-year contract extension. They told me several times that I would keep my device upgrade option. Sounded like a great deal. I just tried to upgrade my device through Best Buy and was unable to do so. Their site, and representatives, kept getting the message "this carrier does not provide service to this number" even though it was the same cellular number I had held for years. They spoke to a Verizon rep. who told them that in order to release my number for their upgrade, I would need to switch to the Share Everything plan which, for the same service, would be $100 a month.
Is this true or was that representative mistaken? Has anyone else been able to do a third-party upgrade on the Smartphone Loyalty plan?
I really want to move on this. Best Buy has a Galaxy S4 free with a 2-year contract extension (the length of which is something I asked specifically about and was told any 2-year extensions would simply lock in the $60 price point).
I kind of feel duped if I am truly limited just to the VZW store. Please help :-/
Thanks,
Chris

However, if you actually extended your contract date, then you would not be eligible for an upgrade at a subsidized price until that date.
When you look on your MyVerizon site, what is the date show for upgrade eligibility and also for contract end date?

I bought a 4G SIM activation kit on the advice of a CS rep, who said I could change out the SIM card on my Verizon Droid X (currently in use with a customer loyalty plan) and switch it to a prepaid plan. But now it appears there is no SIM card to switch o

I bought a 4G SIM activation kit on the advice of a CS rep, who said I could change out the SIM card on my Verizon Droid X (currently in use with a customer loyalty plan) and switch it to a prepaid plan. But now it appears there is no SIM card to switch out. Google search finds several others have asked that question and the Droid X doesn't have a SIM card, apparently. But, the 4G SIM activation kit "Compatibility" tab claims that it is compatible with the Droid X, so what is the real story here? Do I have to send this kit back to you?

No. Call Apple Care and give them the serial number. They may be able to tell you who it is locked to.

Verizon Loyalty Plan?

Let me begin by saying I was a Verizon customer for about 7 years, leaving last year for a prepaid plan offered by another company. I wasn't happy with the new plan and, after just two month, I ported by number back to Verizon and agreed to sign up for Share Everything and 2 GB data for $100+ per month. Shortly after that, my son got a Verizon prepaid plan that included the exact same coverage and data as my Share Everything plan, yet was $40 less a month. Needless to say, I have had regrets about returning to Verizon, especially given most months I have less than 500 minutes, 500 texts and less than 1 GB data used.
Today I was THRILLED to learn of the new single plans and immediately called and got switched to the $60 plan, with 1 GB data, However, I just read that Verizon has a "loyalty plan" that allows single users to have unlimited text, minutes and 2 GB data for the same price as the 1 GB plan.
Do I deserve to be on this plan?
Thanks.

I can't say that you deserve to be on that plan since you did leave Verizon for a while, but I am on the Loyalty program and I'm trying to find a way to talk to a human because I saw on my bill that it is only good for a year. What do they do after that?!? Do they raise the rates on me, kick me to the curb, or do I have a slim chance to have the same charge for another year since I have been with them since they bought out the company that I was with originally? Only the WIRELESS GODS know for sure, but if they raise the rate more then 25% I will switch to another carrier that is cheaper than Verizon. Now where is a human to talk to? Here boy, come on, (whistling can be heard) I have a dog biscuit for you! Come here you little scamp! Come here girl! Nice CSR! Want to have your tummy rubbed? I'm off to go and find a human, I wish you luck with your quest.

Discriminating against single line loyalty plan

I think it's totally unacceptable that I'm not allowed to use my smart reward points to add data to my plan for 5,000 points. I'm getting real tired of being punished because I'm in a Verizon loyalty plan for being a loyal Verizon customer. I feel I'm being pushed to the side because I'm single person and don't have another line on my plan. Everyone I know that has more lines got a data increase at no charge and I get nothing. This is discrimination to a single line loyalty plan customer like myself.

So you want to save money from the More Everything plan by having the Single Line plan but have all the benefits received with the More Everything plan? It's basically a case of choose what benefits you want the most and go with the plan that fits that. There's rarely a way in life to have everything you want.

What happened to the loyalty plan I was originally offered?

In December, I added a line to my account. I was offered a loyalty plan, which would have been about $10 more than my current plan. I accepted it. When I went to activate the new phone, there was nothing but problems. After 2.5 hours on the phone, it was determined that the number I was assigned was no good. I was assigned a new number. I was also told it would be wise to bump up to the next tier loyalty plan of 6gb. I did. But after being on that plan, I realize it is more than we need and didn't fit in our budget. When I called to downgrade to the previous plan, I was told the prices had gone up on all loyalty plans and it was now approximately $20 more than previously quoted in December.
My question is, if these are LOYALTY plans, why are the prices being raised while other plans are lowered? Currently, I am paying $180 for 3 lines with 6gb of data. The previous LOYALTY plan offered 4gb for $150.

I have to say it.....WOW.
for years it was always, "Verizon is the best coverage, but you pay a lot more"
Now, not only is Verizon not the most expensive, but they keep trying to sweeten the offer more.
Could it be they are actually running scared? I know a lot of customers bailed in the past year.
Let the cell wars continue! Other countries have much lower cell costs and data is considered a public utility and free all over. Only the in the US did cell companies realize we would pay through the nose for it. And they were correct.
the next time I need a phone, it will be an unlocked Nexus 6 or iPhone 6. The ability to switch service with a months notice is key to driving rates even lower.

Family Plan Talk/Text 700 min + unl text $30 - change to Family Loyalty 550? Emply. Disc.

Hey guys -
I'm currently on the Talk and Text Nationwide plan with 2 lines and 700 minutes + $30 for Unlimited textings. I also have unlimited data on both lines.
I was going to get $10 for 1,000 text on one line.
I have a 22% employee discount thru work.
BUT
I'm thinking of switching to the 550 family loyalty plan. Apparently, this way I can get unlimited texting on one line for $20.
I was wondering how this will change pricing wise? Would it be worth it or change too much?

There's no discount on text plans correct? it would have to be talk & text?
Actually, this is what I've worked out, is this correct:
Just talk
550 min loyal          $60 (22% OFF = 47)
+20 U/L txt          $67                    -- no discount txt
Talk & Txt (unl txt):
700 min                    $100 (22% off = $80)
+u/l                              $80
Just talk:
700 min                    $70 (22% off = 54)
+10 1,000 txt          $80                    $64 - no discount
+20 unl txt          $90                    $74 - no discount
Talk 1400 + 10 f&f
1400 min f&f    $90                    $70 w/discount
+10 1,000 txt                              $80
$20 u/l txt                              $90

Why am I prompted to change to a More Everything Plan when I try to upgrade my iPhone?

Today, I tried to upgrade my iPhone 5 to an iPhone 6 Plus at the Verizon Wireless Website. The upgrade was approved but when it came time to select a plan, I was forced to select an ADDITIONAL more everything plan which is more expensive that my current $60 per/mo Single Line Loyalty Plan. I stopped the order process and called Verizon support and was told that I could keep my current Sing Line Loyalty Plan at the current cost but that I had to accept more everything (at $30 more per month for the same 2GB/Unlimited Calling/Unlimited Text). I was told that I could switch back after I received my new phone, but I am not comfortable committing to a more expensive plan with only a verbal assurance from a customer rep. I told the rep, who was very polite, BTW, as they usually are, that I had concerns. Has anyone else had the experience of upgrading to an iPhone 6/6Plus online and being forced to accept a more everything plan? Could this issue be resolved by going to a Verizon Store? (I contacted Apple and they sent me to Verizon.)

NJ_Analyst,
I'm happy to put your concerns at rest! The website is set to only allow current plans that are advertised. Any Loyalty plans are exclusive to particular customer and not available to everyone - therefore, they are not advertised. You can absolutely place that same order with our Sales Professionals at 1-888-924-1792 or in a Direct Store location http://bit.ly/3SdsA to keep your same plan. It just can't be done via self-serve options.
SarahO_VZW
Follow us on Twitter @VZWSupport

NEW SINGLE LINE PLAN ??? WHERE IS IT????

I see there is another question out on this...but what's the story? How does one get this plan from an existing 1 line phone I have had with my 4s for 3 years..
I want reliable LTE service with 2 gigs of data, unlimited talk and text... HOW DO I DO THAT ONLINE???????
Thanks

I tried to switch my plan to the NEW SINGLE LINE PLAN w/ 2GB for $60. The customer support agent couldn't find it. I was on phone for a long time..........on hold and then "I found it" and then "don't know what happened" and on hold and finally "found it". I thought I switched to the NEW SINGLE LINE PLAN, but saw a different "Loyalty" plan for 1 year contract. I got the 2GB though. I posted a question on the forum.

Customer Loyalty Rewards?

Has anyone been with Verizon since 1992 without lapse in service? I have been and to this date I seem to be still be treated like any person off the street.
It's funny just going way back I had an analog phone just after the "Brick" to the flip phones and remembering that Verizon had to shut my service down since Analog is going offline even though my phone worked great. So I had to upgrade to an analog/digital phone and throw out my $1400 investment and a newer plan that costs more. Now here we go again as another post went in about having to pay for a data plan she does not use. Now we have to buy a new phone plan with the data to get a decent phone for I had my Motorola for about 4 years now.
Isn't there any rewards to the loyal customers out there who keeps the company going and pay month after month without a hitch?
Thanks for listening...

The only loyalty plan is NE2.
Does your landline, cable, electric company offer you a loyalty program for being with them all these years?
FYI Verizon Wireless came to be in 2000.

Change Data Plan

I'm writing because I very dissatisfied with Verizon at this time, I wish to change my plan I don't use 700 minutes the most I have used is 125. I don't even meet the text limits with the phone. I have a family plan and the second phone on the plan is hardly ever used. If you want detail you can just look at the my billing plan. So its seems that you don't have any other plan so you don't really fit customers needs. So the only thing to do is break the contract and not pay the balance to you and let it go to collections. It really seems like Verizon doesn't care how there customers are treated.

michele3496 wrote:
I'm writing because I very dissatisfied with Verizon at this time, I wish to change my plan I don't use 700 minutes the most I have used is 125. I don't even meet the text limits with the phone. I have a family plan and the second phone on the plan is hardly ever used. If you want detail you can just look at the my billing plan. So its seems that you don't have any other plan so you don't really fit customers needs. So the only thing to do is break the contract and not pay the balance to you and let it go to collections. It really seems like Verizon doesn't care how there customers are treated.
And you hope to accomplish what by doing this? Verizon will make efforts to collect what you owe them, but at most, we're talking about a few hundred dollars, which is even less than pocket change for a company of this size. So here are the consequences of this course of action.
For you: A significant decrease in your credit rating (which will not only impact your ability to get cell service from another provider, but also your ability to apply for all kinds of credit and may even affect decisions about whether to hire you), loss of your Verizon numbers (unless you port them out before you stop paying), loss of the ability to resell or use the phones currently on your account (they will be blacklisted due to non-payment), inability to get another account with Verizon until you pay the debt.
For Verizon: Basically nothing.
There is a Family Share Loyalty plan, call *611, let them know you are considering cancelling and see if they can connect you to someone in retentions who may be able to offer you this plan. I believe its $10-$20/month cheaper and includes only 550 anytime minutes. OR, you could cut off your nose to spite your face, whatever you prefer.

Loyalty Plan

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