Lync server call failed due to network issues

hi,
i receive an error while making a lync call to an internal user
"call failed due to network issues"
i have two ip's installed on My NIC but when i remove one ip of the ip's from
my nic, everything seems to work fine.
Kindly help

Hello Matt,
Hope you keeping well..!!
We are communicating with external customers lync server through federation option setup on our corporate lync server.  We have received the federation setting from the customer with SIP address which has been setup on our corporate lync servers after
that we were able to browse the customer contact through corporate lync account.
We were also able to chat with external customer but however voice/video functionality are not working through same session.  Whenever we try to dial out external customer lync account it ended with error message "call ended due to network issue".
We have checked the setting from corporate lync servers and network point of view but doesn't find any issue which cause the disconnection to voice/video over lync.  Could you pl help or guide with the way.
Thanks

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