Moving house with a slow telephone exchange

hi guys were thinking of moving house to a more rural location but the house is about 3.5km away from billingbourgh exchange and will only get around 1mb internet, does anyone of a way of getting it faster or when the exchange will be updated??

robgee789 wrote:
whats the best way to find out when infinty will be available??
Click on the map here: http://www.productsandservices.bt.com/consumerProducts/displayTopic.do?topicId=29017. Then you select your region and this will bring up a schedule.
You can click the white star next to this message if you think it was helpful.

Similar Messages

Anyone else had trouble actually moving house with...

Rang up on thursday to move house order taken and confirmed new number, and a date for engineer.
Now today i get a call to tell me sorry we cant migrate the phone line we will have to cancel that order and place an order for a new line. The previous householder was on sky.
After much discussion they agreed to honour my original payments but now have put back the install from 20th may to the 3rd june! this is seriously out of line in my opinion, why cant they honour the original date? I have already booked time off work that i cant cancel and so will now waste a day off.
Customer service this isnt. Anyone else had a similar issue and how did you resolve it?

you are in a queue for Openreach to carry out the work and as they are also doing the same work for all service providers they are kept very busy and the date you have been given will be the first available as there is both hardware and software changes to be made also nothing can be started until a line is released by the OLD provider back to BT Wholesale the delay was caused by sky as happens many times
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

Moved house and am now on the wrong exchange

Hey guys. I'm hoping that someone could give me a straight answer as to where to go from here before I head to Telecommunications Ombudsman as I'm over trying to speak with people that are not willing to help. I moved house 6 months ago from another part of our city. The exchange in the city supplied me with bareable speeds of 1.5 meg a second (which is funny because a lot of you are complaining of 5 meg a second) However now I can only download at a MAX off 450 - 500kbps; absolutely appauling! Now, I have checked as to which exchange I am currently connected to and Telstra still have me on the same exchange I was on before I moved. It's now 4km from my house. There is an exchange that supplies ADSL 2+ to my area that is only 1.5kms away and yet Telstra do not want to negotiate and help get me on the correct exchange. I will guarantee you that there will be people in my exact position that have moved to the other side of town and should be moved to the other exchange to allow for available ports for the people who ARE PAYING for high dollars for a terrible terrible service. I can't even stream NETFLIX without it switching between different bitrates constantly. Anyone know what my next move is? Because unfortuantely it is all Telstra infrastructure and no other provider can help me because of that. PLEASE HELP ME!! Thanks for your time guys. Michael

Jup has hit the nail right on the head there my friend. Sometimes it's a bit of a lottery as to where lines run to and from, can very much depend on the age of the exchange, eg. when one exchange was comissioned compared to another, the area being serviced etc. and certainly a whole new set of lines (duplication) wouldn't be entertained to run in the opposite direction.

Slow Moving Materials with qty

Dear Experts,
Is there any report to see the slow moving Materials with stock qty ?
Regards,
Manish Jain

Please check this answered link:
Slow Moving Report
slow moving report
Edited by: Afshad Irani on May 19, 2010 10:38 AM

Work from home and just moved house, really slow i...

Hello, I have just moved house ( 2 weeks ago) I use to get BT infinity so I was expecting a big drop but nothing like this. When I orderd my new BT package I was told to estimate speed of 12mb.
My internet cuts out regularly - 5 to 10 times aday and most of the time when I get incoming and out going calls.
-I was getting 11.1mb the first two days I moved in.
- Currently plugged into test socket and did the 17070 and 2 and getting some static sound but did this with a wireless phone standing next to the receiver.
-Just got brand new ADSL filters from BT.
Any help would be fantastic due to this is damaging my work with clients - Thank you!

Already talked to BT about BT business two years ago and was told I did not need to "upgrade"
I have contacted a BT enginer who is coming out next week.
Thank you john46 -
Line state:
Connected
Connection time:
0 day, 08:58:48
Downstream:
3,065 Kbps
Upstream:
531 Kbps
ADSL settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.5 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
4.4 dB / 5.2 dB
Line attenuation (Down/Up):
22.0 dB / 8.4 dB
Output power (Down/Up):
0.0 dBm / 10.1 dBm
FEC Events (Down/Up):
48014 / 10044
CRC Events (Down/Up):
0 / 35
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
Loss of Link (Remote):
0
HEC Errors (Down/Up):
0 / 66
Error Seconds (Local/Remote):
0 / 27

Moving house. Can I use the router with openzone

I am moving house next week and have a date of 7 days later for phone/BB activation.
Is there a way for me to use the BT hub router to connect to BT Openzone wifi
My phone does connect but is a low signal, am thinking the BT hub will be stronger
Any info appreciated

You can tether a mobile phone to a computer, effectively using it as a 3G dongle. The trouble with dongles nowadays is that the data packages are all time limited, which makes them expensive for occasional use. Subject to an adequate data allowance, browsing via your mobile won't cost anything.
Similarly, you can also set up an android phone as a wifi hotspot (don't know about Apples).
I know you said the mobile signal was weak but it's worth trying to see if it's better that the Openzone signal if you're in range of one.
You can click the white star next to this message if you think it was helpful.

Moved house, existing line with another provider.....

Hi
So my situation is as follows:
1) Moved into a new house with an active phone line that is apparently with TalkTalk according to 150 or 151, whichever it is. At least when you dial 150 or 151 it says welcome to TalkTalk.
2) Old house had a BT line and I want to transfer the account. Phoned BT and was told an engineer will have to visit.
Now given that the current line in my new house is still active with TalkTalk, what will the engineer do when they visit? I don't want a new line installed, I simply want the TalkTalk line switched into a BT line. But I suspect that because the existing line is not in my name the engineer won't be able to "convert it".
Thoughts?

Thanks for the replies.
A bit more information:
Found out that when you call the TalkTalk line it goes to someone else's house so I can make calls but not receive them. Phoned TalkTalk and they said it was likely the line just wasn't disconnected properly when the last tenants moved out. Apparently they no longer see a valid TalkTalk line at the address.
So as far as I can tell when the engineer visits they should be able to correct the confusion and just "convert" our current line into a BT line. I'm just worried there could still be a problem, like the engineer not being willing to make the change if they think the line is with another provider.
Any more thoughts?

Moved house - phone number still not transferred a...

We moved house on 23rd March.
Having previously been with talktalk, I wanted to stay with them but they told me they couldn't keep my phone number and advised me to move to BT.
I called BT on 18th March and ordered the phone line and broadband and was told this would take until 30th March to activate, which I reluctantly accepted.
The broadband and phone line were indeed activated on 30th March, but the phone number assigned was a new one. I called to report this on 30th March and was advised that the problem would be corrected within 24 hours.
On 1st April, I called again as the problem had not been corrected (although the phone number had been changed to another diffrent one). I was advised that talktalk had not released the number and that this would be corrected by midnight on 5th April.
Today is 6th April and the problem still persists - i.e. I still do not have my old phone number. Apparently the number portability team has encountered a problem and there is now a cooling off period such that we will not have our phone number until 20th April!
I have been credited a month's line rental which was nice of BT, but frankly, this is an absolute shambles and I want to be released from the 18-month contract and placed on a month-to-month basis until I find out whether BT is worth staying with. At this time, I have to say I am not sure.
This really angers me - in this day and age there is no excuse for being repeatedly promised one thing only to have the promise repeatedly broken. I'm sure it is simply a case of moving a couple of plugs in the telephone exchange...

Hi Icrule,
Welcome to the forum and thank you for posting. I am sorry to hear about the problems you have had in getting your old number back. There are a lot of things that can stop an number being transferred from one address to another, the most common of which would be is if that number is tied to another exchange.
I would like to take a look at this for you to see if there is anything I can do to help you get your number back. If you can a look at my profile you will find a link to a "contact us" form.
Please fill in your details making sure to include a link to this post.
Thanks
Paddy
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

Moved house, no phone, no call from BT

I moved house 2 weeks ago and had BT booked for the 29th of May. No engineer came, no contact was made by BT to inform me of any problems. I called BT and was informed there was a fault on the line, I gave a mobile number that I could be contacted on and was told that someone would call me, no call was received. I made another call 2 days later to be told that there was a fault at the exchange and that it would be fixed on the 7th of June. I have yet to receive a phone call or any other communication regarding this. This is the second day off work I've taken to be home for the engineer. Extremely poor service from a company I had thought cared about customers.

Welcome to this forum. This is a BT domestic customer to customer help forum, any messages posted here do not go to BT.
If you need to contact BT, you can use Live Chat or Contact BT ,or telephone 0800 800 150
If you cannot resolve the problem then
If you would like to contact one of the UK based BT Care Team who moderate this forum, they should be able to help you.
They can be contacted using this link BT Care Team
They normally respond by phone or e-mail, within three working days, however you should get an immediate confirmation, with a tracking number.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Moved house, no broadband after three weeks, despe...

Moved house, no broadband after three weeks .....Desperate for help!
Options
on 13-08-2012 22h08
I am posting on behalf of my very elderly (88 years) mother who moved house three weeks ago and has yet to get her BT broadband to work despite at least five calls to the hepline and a visit from the engineer, (it took ten days just to get the phone to work)
The engineer advised there was a small amount of connection but it needed a boost form the exchange? Which he was unable to do.
Next call to call centre advised boost was in progress and connection would resume in 1 hour. It didn't.
Please...What do we do next, my mother although elderly is very dependant on email for communication with family and this is causing great distress, she struggles with the call centre as she a little deaf. Is there a UK based help line as she may get on better with this, as all confidence and patience is now exhausted with usual 0800 number.
We must have wasted at least five hours on the phone to the call centre and have achieved nothing but frustration.
Any advice welcome.
Many thanks.
Solved!
Go to Solution.

Hi I suggest you contact the forum mods they should be able to get your problem sorted for you this is a link to them
http://bt.custhelp.com/app/contact_email/c/4951
they normally reply by email or phone directly to you within 3 working days
They are a UK based BT specialist team who have a good record at getting problems solved
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

Exasperated moving home with BT

Moving home with BT has turned from being easy to being a totally destructive experience and one that looks like it will cost me a fortune.
Having given 5 weeks notice BT decided to text me 3 days before the move cancelling my home move, new number, call forwarding .. everything. Explanation?.. sky (the provider at the house I am going to) have not cancelled the line.
I spent 4 hrs on the phone to BT and they advised that as sky had not canceled the line thewy had to cancel, nothing they could do and even though I was moving in 3 days (2 now) my phone / BB, the lot was all cancelled and I would have to "call them when I got to the new house and start it all again"... didnt care that I work from home, as a Web Designer !!!
Sky were advised over 2 weeks ago but BT refused to call sky so I did... they said that it was their policy to not cancel a line till the day of the move and BT knew this.... not according to anyone at BT !!... so it seems that I am the first person to ever move with a BT line to a house currently with a phone from SKY... all at BT accept this is not possible but noone can explain why as they havnt heard of this before... still, no matter, its my problem and "call us when you move and we will see what we can do... or you can go online and book"... what with I asked?... you are cutting me off "oh yes, well call us from your mobile then !!"
Ok, well I cant believe that I should be treated like this... 25 years with BT and they are screwing up not only my house move but my business too all because they cant be bothered to do anything that may or may not help.
So, below is the copy of the email I sent earlier today to Sir Michael Rake (BT Chairman)... I will be interested to see if I get a reply as although now I accept that BT are going to hurt me (oh and they wont even let me go to SKY without charging 12 months) I DO want to know or at least be reassured that I am not being "turned over" by the people at the call centres.
Can anyone help... email content to follow below...
Dear Sir Michael,
I have been a customer of BT for over 20 years but I felt I
had to let you know about the total shambles that BT are creating regarding my
home move. I will reduce the details down vastly so as not to take up too much
of your time but suffice to say I was on the phone for 4.5hrs yesterday to BT
in total.
1)      I
booked a home move weeks ago, all was fine a provisional new number was given
and although I could not have BT infinity at the new address I was offered the
best other package available.
2)      I
am moving on 22nd Sept (2 days)
3)      I
received a text message yesterday saying “your order has been cancelled”. I
received this while I was out so went straight home and called BT.
4)      I
was advised by home move dept that my telephone, broadband, new number and
installation had all been cancelled since the phone line I was moving to had
not been cancelled. I was told to get the phone line at the other end cancelled
and reorder.
5)      I
spoke to the estate agents and then the sellers who advised that they has
advised sky 10 days ago that they were moving
6)      I
called BT and told them... “no its not cancelled on our system can’t help you”
I was told. We cant reopen the order so you will have to start it all again.
7)      I
called SKY myself to be told that although they were different from everyone
else they as a company don’t cancel lines until the move date as if they did it
would screw up their own systems so they would not be cancelling till 22nd
and this was well known by BT.
8)      Called
BT back, no, not heard that before and nothing they could do.
9)      Can
I move from BT I asked?... you will be charged 12 months as you are signed up
till Sept 2012.
10)   I
said I couldn’t believe I was the first BT customer ever to move to a house
which currently has sky. Everyone agreed that this couldn’t be the case but
offered no other explanation.
11)   I
called and asked for customer relations department... “we don’t have one” I was
advised, each department looks after their own complaints. I was however put
through to an Indian guy (sorry didn’t get his name) who said he wold take
ownership and get everything sorted for me over night and would call me 10-12am
today.
12)   He
called as promised at 11am and said he would put me through to home move. After
explaining the situation AGAIN they said that if they put an order in today it
would be 11 working days and would likely get cancelled anyway. They said “best
thing to do is ring us when you get to the new property on your mobile and we
can do a new order on Thursday... if the line is cancelled). Again they offered
no explanation and agreed that I could not be the first person to move to a
house with a sky line.
13)   I
work from home as a web designer so you can imagine that internet connection is
quite important.
14)   Yesterday
the only bit of hope I was offered was by a lady who agreed it was a mess and
gave me a free 30 day hot spot access (as my existing phone will be cancelled
on Thursday I wouldn’t be able to use this currently free service) but at least
I have this access as long as I can find a hot spot where I am moving to.
15)   I
am afraid by now BT had worn me out and I accept that I will have to go without
a phone and my businesses will have to stop for as long as BT choose to keep me
offline. However what I cant accept is that I am the first person to move to a
house where there is currently a sky connection... I just cant be the first
person and if I am not then this surely must have happened (or not) before or
BT must have a policy for this.
16)   30
mins ago I rang and asked where would I go to if I wanted to escalate a
complaint. I was told to hold as again “we don’t have a complaints or customer
relations department”. I was then told that a Manager called Louise Jones would
look into my question and call me within 48 hrs... not a fat lot of good as I
am moving before then ... but I gave my mobile number for her to call anyway. I
was not offered anything else and to be honest feel like I have been kicked
down the lane till Thursday.
I can see now that I will end up in Market Rasen (where I am
moving to) on Thursday, no phone, no internet, no contract and even my call
forwarding service which I have paid for wont work as there is no number for it
to go to... so no one will be able to call me and my clients will be less than
impressed.
After giving so much notice (at least 5 weeks) to then be
cancelled just 3 days before a move with a totally implausible explanation (as
I just can’t be the first) I’m sure you will agree appears just a bit harsh. I
know as a residential customer I am not that important but this could and
possibly will impact a great deal on my business and income and no one at BT
appears to care at all.
I accept that I am pretty stuffed but while I know that I am
going to suffer I really do want to know if I am the very first person who has
ever moved to a house where sky provides service and if not then is this what
happens to everyone?
For your information I am:
(removed)
I appreciate your time and just hope you can at least get
someone to answer what would seem to be a reasonably easy question that will at
least reassure me that I am not being badly treated.
Best wishes
Dominic
Parker

Hi Domparker,
Thanks for the post and welcome to the forum. I am very sorry for the problem you are having with the home move order. I am sure I can help you. Not to sure what is going on but I would like to take a look at the order so that I can figure out the best way forward.
Please drop me an email via the 'Contact Us' link in my profile. (click on my name and you will find the link under the "about me" section). Include your BT account details and the link to this thread.
Cheers
Sean
BTCare Community Manager
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

Moved house - iMac still showing as old house in all location services

Hi
I recently moved house. I updated to Yosemite the other day, and was playing around with widgets and said Yes to using my location for weather.
Funnily enough, it used the location of my old house.
I the noticed that using maps, it pins me at the old house still, and using Find my iPhone it shows my Mac as being at the old house as well.
I tried adding home address details to my login contact. I have turned off and on location services.
How the heck do I get it to update whatever it needs to update to update my location!!

Well as it tuned out it was a corrupt com.apple.geod.plist file.
I was searching for info on why my apps were stuck in downloading, and noticed that com.apple.geod in my activity monitor services was 'not responding'. Hmm, geod I though, sounds like geographic. So a bit of googling, and other had noticed it was also not responding on their systems (Not responding processes in Actvity Monitor: callservicesd, coreaudiod, com.apple.geod, identityservicesd, and icloud he…
So after deleting com.apple.geod.plist from my library/preferences file, all was well and good!!

Moved house but iPhone/iPad think I am still in old house

I have recently moved house, about 2 km from my old house, yet both my iPhone 5 and iPad 2 (wi-fi only) think I am still at the old location. This is apparent in any app that uses the GPS function, such as Maps, Google Maps, Wundermap, Saga and Foursquare. I have been in the new house for a week. Anything I have to do to get all my IOS devices to correctly recognise where I am?

It's the location of your WiFi access point that is causing the wrong location. Presumably, when you moved you took your WiFi router with you?
That router is in Apple's database of locations at the old house. In time, your iPhone (and others around it via crowdsourcing WiFi hotspot locations) will report your routers location as having moved to where it is now.
There's nothing you can do to speed up this process, except make sure your iPhone's Location Services are turned on, and it connects to this WiFi router regularly.
Your iPhone should report its correct location using aGPS alone if you turn off WiFi when it does its initial location look-up.

Moved House - 288 kbps connection since then

Hello, hoping someone can help me as I've not had much luck from the Broadband support on the phone.
I moved house last month and my broadband was activated on 14th March, since then it's only ever been connected at 288 kbps. I've spoken to support a couple of times but gotten nowhere. The router is plugged into the test port on the main socket and here are my ADSL stats:
ADSL line status
Connection information
Line state
Connected
Connection time
5 days, 10:00:55
Downstream
288 Kbps
Upstream
440 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.5
Latency type
Interleaved
Noise margin (Down/Up)
36.1 dB / 28.3 dB
Line attenuation (Down/Up)
30.0 dB / 15.6 dB
Output power (Down/Up)
0.0 dBm / 12.8 dBm
Loss of Framing (Local)
0
Loss of Signal (Local)
0
Loss of Power (Local)
0
FEC Errors (Down/Up)
358 / 4294967258
CRC Errors (Down/Up)
0 / N/A
HEC Errors (Down/Up)
N/A / 0
Error Seconds (Local)
0
Hope someone can help, cheers

It looks like you are stuck in a banded profile. I cannot see any reason for this.
You should be connecting at about 15264Kbs.
Try a hub restart first, to see if it improves. If not then
If you would like to contact one of the UK based BT Care Team who moderate this forum, they should be able to help you.
They can be contacted using this link BT Care Team
They normally respond by phone or e-mail, within three working days, however you should get an immediate confirmation, with a tracking number.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Problem moving house

Hi,
I've been a customer of BT for 3 years and I am moving house in six days time NOW.
I cancelled service on the 28th June thinking I was going to Spain.
I phoned back on 5th July saying I had found a flat in UK and BT re-instated my account.
My new flat is BT connected but currently was in use by Virgin.
I phoned yesterday to see if all was OK and I was told that the earliest I could get communications was 2nd August.
This is 9 days offline. I received a confirmation online.
I phoned back and they said I had a cancellation on 23rd July, great.
I phoned back again 2 hours later as I had not received a new confirmation when I was told sorry its the 9th August.
I can't get this resolved.
I wonder if you could help.
I don't find the online help any use and I am hoping for a resolution today otherwise I will get Virgin re-connected and BT will lose a customer forever and an angry one at that.
What kind of organisation has such a long lead in time to install a line where there is a BT socket already?
Thanks for your help
EddyMartin

John,
That may be correct.
I expect better customer service than this, I would be offline for 9 days, both broadfband & phone, lucky I didn't have BT Vision as well???
They could have told me that when I phoned in early July [5th I think], then it could have been scheduled smoothly.
As a customer the date wasn't acceptable so I cancelled the move with my BT services and opted for Virgin who were in situ anyway and I will NOT have any downtime at all [and reduced costs as I don't need landline either].
Thanks for taking the effort to contact me whichis more than BT did, oh well.
Have a good week
Edward

Moving house with a slow telephone exchange

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