My phone is frozen with a picture of a plug and the itunes symbol. It won't let me click on to anything else!
I am new to iphones. I am not technically minded at all. I plugged my phone into the computer (Dell, Windows 7) and the window that popped up asked if I wanted updates. I clicked install. Then another window said it was unable to install as I needed the latest update of itunes. I thought I had that on my phone! Now my phone screen is totally frozen and won't do anything when I click the button at the bottom of the screen. Help!
When I typed "my phone won't turn on" in the support search box, a number of articles came up, including the following:
http://support.apple.com/kb/TS2802
http://support.apple.com/kb/TS3281
Similar Messages
-
My iphone4 is stuck in restore mode with usb plug and the itunes symbol on the screen.
My iphone4 is stuck in restore mode with usb plug and the itunes symbol on the screen after update os7 to os7.04
My phone is completely disabled, what can i do ?Connect to iTunes. The phone is in Recovery mode. Follow the directions in this support document. http://support.apple.com/kb/HT1808
-
My phone is only showing a USB cord and the itunes thing. On my computer under itunes its not letting me do any thing there is not a reset button or anything it just says my information about my phone, i cant even reset it.
Make sure that you can see this iTunes cord graphics before you connect it to your computer.
On the left sidebar of iTunes, under My Devices, you will see there your iPhone's name.
Click on that and on the screen that will appear, you will be able to see RESTORE. -
please help what can i do to fix. ive tried everything i have the latest version of itunes,and i am set as administrer on my mac whats the deal
Hi,
You could see if this helps...
DFU Mode / Unable to Update or Restore
http://support.apple.com/kb/HT1808
DFU Mode
Open iTunes and Connect the iPod to your Mac
Press and Hold the Sleep/Wake Button and the Home Button at the Same Time
After 10 Seconds release the Sleep/Wake Button until iTunes tells you it has Detected an iPod in Recovery Mode...
The Phone Screen will remain Black... Now Restore.
Backing up, Updating and Restoring
http://support.apple.com/kb/HT1414 -
my iphone 4 is not responding the screen is just showing a usb lead and the itunes symbol. when i plug it into my desktop mac and try to sync it to itunes ,itunes is telling me the phone is in a restore mode. How do i get it to respond without restoring the phone to new ? there is no option to restore with backup as i have not backed up any of the data on the phone any help would be greatly appreciated thanks
http://support.apple.com/kb/HT1808
You can't not restore if you have reached this point -
my ipod & itunes are fully up-to-date with 4.2.1 for ipod and the itunes 11.0.1 and every app (ex facebook & ice cream jump says i need 4.3 version but when i click all updates say its all up to date. I have tryed restoring it 4 times to factory as well. Please help I have set-up over 10 ipods and differents generations and have never had this issue like this, I even have all ratings ristriction unchecked and payment info in itunes so i need help please
but i could download on others ipods in same gen, facebook and ice cream tower, everything i look up and try install always says that for apps so your saying that i can not ever download any apps to this ipod ever againÉ
-
Help, as above, lost power part way though verifiying last update.
Now all i see is the plugin symbol with an arrow, and the itunes symbol
in the middle of a black screen.
Does anyone have any ideas? I've tried powering down, with no luck.
Help, please, or should I just box it up and send to repair center?CREEEP wrote:
Now all i see is the plugin symbol with an arrow, and the itunes symbol in the middle of a black screen.
1: Connect the device to Your computer and open iTunes.
2: If the device appears in iTunes, select and click Restore on the Summary pane.
Restoring > http://support.apple.com/kb/HT1414
3: If the device doesn't appear in iTunes, try using the Steps in this article to force the device into Recovery Mode.
Make sure you have the Current Version of iTunes Installed on your computer
iTunes free download from www.itunes.com/download
Note on Recovery Mode.
You may need to try this More than Once... Be sure to Follow ALL the Steps...
After you have Recovered your Device...
Re-Sync your Content or Restore from the most Recent Backup...
Restore from Backup > http://support.apple.com/kb/ht1766 -
I couldn't sync my Ipod touch, and kept getting an error message. So, I did a restore. Now my touch is stuck on a screen showing a white usb cable and the ITunes logo, which I assume is telling me to connect my Ipod to the computer. But I did that (obviously) or I wouldn't have been able to do the restore in the first place! I tried starting over and held the power and home button until I got a message on ITunes that the device needed restoring - I went through the steps again and am right back at the same screen. Any ideas??
Make sure you are following the instructions in this procedure to the letter.
Here they are, with emphasis on some easily overlooked requirements:
Disconnect the USB cable from the iPod touch, but leave the other end of the cable connected to your computer's USB port.
Turn off the device: Press and hold the Sleep/Wake button for a few seconds until the red slider appears, then slide the slider. Wait for the device to turn off.If you cannot turn off the device using the slider, press and hold the Sleep/Wake and Home buttons at the same time. When the device turns off, release only the Sleep/Wake button.
Continue pressing and holding the Home button while you reconnect the USB cable to the device. The device should turn on.
Note: If you see the "low battery" screen, let the device charge for at least ten minutes to ensure that the battery has some charge, and then start with step 2 again.
Continue holding the Home button until you see the "Connect to iTunes" screen. When this screen appears (iTunes icon and USB connector) release the Home button.
If necessary, open iTunes. You should see the "recovery mode" alert ("iTunes has detected a phone in recovery mode").
Use iTunes to restore the device.
If you do not see the "Connect to iTunes" screen, try these steps again. Be patient since it sometimes takes several of these attempts before you are successful.
If you see the "Connect to iTunes" screen but the device does not appear in iTunes, see this article and its related links.
Select the device in iTunes and choose "restore from backup". This assumes you have a backup. If you do not, you will have to download all your purchased iTunes content again. You do not have to pay for anything you already purchased.
If you still can't get it to work, you have done all you can and only Apple will be able to help. -
I upgraded my iphone and now all i can see on my phone is a white usb cord pointing to the itunes symbol what do i do. I have signed to itunes but nothing is happening my phone will not come on
The device is in recovery mode. See this support document for instructions. http://support.apple.com/kb/HT1808
-
What is the problem when all you get is a picture of a charging cord and the itunes logo? I tried hooking up to my computer and itunes and it said I could not download the new software while it was in recovery mode but it won't let me do anything else. Any ideas?
I hope you have a backup if you don't want to lose your iPad contents. You have to restore the iPad now using iTunes on your computer. That's what the message on the screen means.
Take a look at this.
http://support.apple.com/kb/ht1808 -
I need guidance. I was in itunes syncing my phone. Now my phone has a picture on the screen that shows a graphic to plug into itunes. The phone is frozen it keeps trying to reboot
Help!http://www.ehow.com/how_10044436_restore-crashed-iphone.html
more options
https://www.google.dk/search?q=restoring+iphone+using+itunes&oq=restoring+iphone +using+itunes&aqs=chrome..69i57j69i60j69i65j69i59j69i61l2.5646j0j7&sourceid=chro me&es_sm=93&ie=UTF-8#q=restoring+crashed+iphone+using+itunes -
I was updating my phone and now it is frozen
Due the unsuccessful updation your iPhone has stuck in recovery mode. you need to download the iOS 7.0.2 from the following link http://appldnld.apple.com/iOS7/091-9872.20130924.2wc82/iPhone4,1_7.0.2_11A501_Re store.ipsw and restore your device manually,please make sure you have all the backup stored since this will be a restore not an update so you data will be lost and you will have to restore your data from backup.You can do this by shift + mouse click the restore button in iTunes this will give you an opendialogue box to select the iPSW from which you want to update your iPhone after that have some patience and let the iTunes complete the installation and enjoy iOS 7.0.2.
-
I am using an IPad 4 and I was notified of an IOS update. When the update started the screen froze displaying a zipper from the bottom with an arrow above that and an itunes icon above that. IPad will not do anything.
You are in Recovery Mode. Follow step 1 to 6 closely to recover your iPad.
http://support.apple.com/kb/HT1808
Note: You need to be patient and repeat the above many times to recover your iPad -
When I try to turn my Ipad on It goes to the normal screen that has the apple logo on it then it goes to a scran that has a picture of the usb cable going straight up and an arrow then the iTunes logo in the middle, pleas help I cant get past this?
You can download a complete iPad User Guide here: http://manuals.info.apple.com/en/ipad_user_guide.pdf
Also, Good Instructions http://www.tcgeeks.com/how-to-use-ipad-2/
Apple - iPad - Guided Tours
http://www.apple.com/ipad/videos/
Watch the videos see all the amazing iPad apps in action. Learn how to use FaceTime, Mail, Safari, Videos, Maps, iBooks, App Store, and more.
How to - Articles & User Guides & Tutorials
http://www.iphone-mac.com/index.php/Index/howto/id/4/type/select
iPad How-Tos http://ipod.about.com/lr/ipad_how-tos/903396/1/
You can download this guide to your iPad.
iPad User Guide for iOS 5
http://itunes.apple.com/us/book/ipad-user-guide-for-ios-5/id470308101?mt=11
Cheers, Tom -
i need my phone fixed
my phone is doing the same thing. I plugged it into my computer but now it wants me to restore my phone. I havent been saving my pictures to icloud and i havent backed my phone up in a couple weeks and am currently on vacation. im worried that it will delete all my unsaved pictures. or if there is even a way to get them back. so now i am just sitting here with my phone all weird and i have no way of backing out to back up my pics :-/
Maybe you are looking for
-
I have a website and I need people to find it. How do I create the text blurb that pops up on a search so they can find my website on page 1?
-
Aperture 3 - Syncing and Merging Laptop and Desktop - Finally?
I've been waiting for this forever! I downloaded the new version this morning, and can't find anything in the user manual or in the Apple topics about how to do this......... can anyone help? From Macworld review.... "A photographer with a MacBook Pr
-
Hi, On this project we are having SD for Empties. Now customer is evaluated or configured in Credit Management according to the Security deposit or money. But here the requirement is that they want to have credit management in Empties only not amount
-
LZW won't stick in export preset
When I set up a TIFF Export preset, I cannot get LZW compression to stick. It's always Compression = None. Building a new preset or updating an existing one -- doesn't matter. Is this a Lightroom bug or just me? MacPro, latest Leopard, LR 2.4, tons o
-
Only one output on BOX QIP6416?
The verizon guy hooked my media center pc to my box. The picture is perfect. The problem is I don't have any sound. The tv is using the outputs on the box. How do I get the sound to work on my media center pc? Solved! Go to Solution.