Nokia Lumia 928 unresponsive even after several re...

I had just watched a video online, and suddenly at the end of the video, the phone's screen started displaying weird pixels and lines throughout and the phone is now completely unresponsive, except for the power and volume buttons.  I've tried the hard reboot several times, but the phone just reboots with the abnormal-looking screen.  It will not allow me to get past the lock screen.  It will do nothing except allow me to power it of and turn the volume up and down.
I've had this phone for less than a month... bought it after reading the glowing reviews about it.  I loved the phone up until this point.  I should have just kept my "dumbphone" because this **bleep** is really p*ssing me off.  I don't want this piece of junk anymore, but of course it's too late to return it and exchange it for another brand.

Yes it can be very annoying to buy something new and have it fail so soon.  I recently bought a new Dyson cordless vacuume and it itermittantly failed shutting on-and-off.  Dyson replaced it and the problem is now gone and has not returned   So, with complex electronics I think you sometimes can end up with a lemon now and then.
FWIW, my wife and I ditched our feature phones and purchased two 928's and both of them have been flawless for the two months we have used them.  I really like the Nokia hardware and am keeping my fingers crossed that it continues to perform well through the duration of our contract.  If not, we have a warranty to fall back on.
I wish you success with your replacement and hope your gremlins never return! 

Similar Messages

  • Nokia Lumia 928 unresponsive even after several reboots

    I had just watched a video online, and suddenly at the end of the video, the phone's screen started displaying weird pixels and lines throughout and the phone is now completely unresponsive, except for the power and volume buttons.  I've tried the hard reboot several times, but the phone just reboots with the abnormal-looking screen.  It will not allow me to get past the lock screen.  It will do nothing except allow me to power it of and turn the volume up and down.
    I've had this phone for less than a month... bought it after reading the glowing reviews about it.  I loved the phone up until this point.  I should have just kept my "dumbphone" because this crap is really ******* me off.  I don't want this piece of junk anymore, but of course it's too late to return it and exchange it for another brand.

    Yes it can be very annoying to buy something new and have it fail so soon.  I recently bought a new Dyson cordless vacuume and it itermittantly failed shutting on-and-off.  Dyson replaced it and the problem is now gone and has not returned   So, with complex electronics I think you sometimes can end up with a lemon now and then.
    FWIW, my wife and I ditched our feature phones and purchased two 928's and both of them have been flawless for the two months we have used them.  I really like the Nokia hardware and am keeping my fingers crossed that it continues to perform well through the duration of our contract.  If not, we have a warranty to fall back on.
    I wish you success with your replacement and hope your gremlins never return! 

  • Nokia Lumia 928 apparently died after an attempted Windows 8.1 update.  Replacement phone arrived the next day.  How can I restore my contacts, photos, etc.?  Backup assistant is no help and I don't know how to access the Cloud.

    Nokia Lumia 928 apparently died after an attempted Windows 8.1 update.  Replacement phone arrived the next day.  How can I restore my contacts, photos, etc.?  Backup assistant is no help and I don't know how to access the Cloud.

    Did you have the phone set to backup things to the One Drive on Microsoft servers?

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    Tonight I had my brand new Lumia 928 (I had just activated this phone 24 hours earlier) sitting on my desk, on but not plugged into anything when all of a sudden I heard three loud tones and I looked at the screen and noted that I received an Amer Alert and a vehicle description.  Before I could even pick up the phone to look closer, the phone dialed on its own (I still had not touched the phone) the party I had last called about thirty minutes earlier.  I apologized to this friend for the accidental call and upon hanging up the phone, the phone locked up with the Amber Alert still on the screen.  I then experienced similar lock-ups to others where the phone would not power down and all functions on the screen were inoperable.  Not being a registered member of Verizon, I was unable to access the temporary password sent to my phone, so I was forced to drive to the local Verizon company store and learned how to reboot the Lumia 928.  Numerous workers there were not complementary to this phone or any other Windows Phone.  It appears Microsoft can add an additional bug to the many they already have with this phone...  Amber Alerts will freeze the phone in a powered condition.

    I've had my Lumia 928 lock up on me; the key to "unlocking" it seems to be holding down the power button and volume down button simultaneously until the phone restarts, typically 10-15 seconds.
    Gumshoe009 wrote:
    Not being a registered member of Verizon, I was unable to access the temporary password sent to my phone,
    This statement puzzles me - If you have a Verizon phone number and Verizon service... you also have a MyVerizon account.  Temporary password? For what?

  • Nokia Lumia (928) Problem.

    I've recently been having this problem with my Nokia Lumia 928, I was doing a reset (Factory Reset) on my phone when I've been on spinning gears for a few couples last night. Waited and nothing, so I looked around and tried find other solutions.
    I did the soft reset/hard reset but all I've been getting is the low battery, I plug it into the charger for a good 30 minutes + But still won't turn on and still saying it is low battery. I tried doing the resets again but basically all I'm getting are the two, spinning gears and the low battery. Also, while it's charging it randomly go'es to the spinning gears. 

    Dear Juan,
    Try this... taken from another forum... it really works:
    =============================================
    After spending 8 hours trying to recover from spinning gears following a hard reset, of all the methods I tried, this is the one that worked:
    -Phone was showing spinning gears
    -Battery was low
    -Took Sim card out
    -I logged into find my phone and erased my phone using the on-line feature:https://www.windowsphone.com/en-us/my
    -Let it sit for 1 hour then turned it off
    -Press and hold the Volume down & Power buttons until the phone vibrates then release the power button but keep pressing the volume down key for approximately 10 seconds until you see a low battery on the screen.
    -If you don’t get the low batt and you get the Nokia lego then press the following buttons in this order;
    --Volume UP
    --Volume DOWN
    --POWER
    --Volume DOWN.
    -Your phone will now automatically reboot and try again till you get the low batt
    -When the low batt shows up do nothing, it will turn off by itself
    -Let sit for 1 hour and turn back on
    -Press and hold the Volume down & Power buttons until the phone vibrates then release the power button but keep pressing the volume down key for approximately 10 seconds until you see a low battery on the screen.
    -Plug your phone into the charger when you see the low batt
    -If you don’t get the low batt and you get the Nokia lego and go back to the spinning gears of death then press the following buttons in this order;
    --Volume UP
    --Volume DOWN
    --POWER
    --Volume DOWN.
    -Plug your phone into the charger when you see the low batt but not till you see it
    -Now press the following buttons in this order;
    --Volume UP
    --Volume DOWN
    --POWER
    --Volume DOWN.
    -Your phone will now automatically reboot it will show the spinning gears again but within 10 mins it will start up as a new device.
    =============================================
    Kind regards,
    careduro

  • Nokia lumia 928 sms call back number

    My wife and I both upgraded to the Nokia Lumia 928. since we have, our text messages to each other are followed by "call back at" and then it gives the phone number of the person calling.  Called verizon tech support and they said that it is a feature that is sent from the "nokia" phone with your text message and that there is currently no way to dissable it from the sending "nokia" phone. Has anyone figured out how to get this to stop?

    I concur with rayhipkiss. The only way I can call back the sender of a text message I've received is to tap on the name or number of the sender when viewing the text message. This is using an unbranded UK-CV Lumia 1020 and an operator branded Lumia 920.
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    Do you see this "call back on" after messages sent to you by someone on other networks, and to they see it on messages that you send them?
    Was this post helpful? If so, please click on the white "Kudos!" star below. Thank you!

  • Nokia Lumia 928 (with the Denim WP 8.1 update) compatible with PTT Plus?

    Why does My Verizon say my Nokia Lumia 928 (with the Denim WP 8.1 update) is compatible with PTT Plus when it emails the link to download it it says it's for android??? Can someone clarify?
    >> Subject edited for brevity <<
    Message was edited by: Verizon Moderator

    GLIMMERMAN76 wrote:
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    I'm a Finnish guy and using Elisa as a carrier.
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  • Nokia Lumia 928 Texting Problem

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