Note 3 Service Issues

For the last several months, I have had the absolute most ridiculous excuse for cell service, but I've worked for different companies, including Verizon, and understand no phone or provider has service everywhere, at all times. I would have to walk outside my house to make phone calls or receive calls. Since last night, I cannot even have a conversation outside anymore. It drops, doesn't connect, etc. Verizon has no idea, "must be poor service area" Although, in the beginning of service it was fine and the only change I have made is a software update. I'm ready to chuck the phone and Verizon altogether.

niki0402 wrote:
Although, in the beginning of service it was fine and the only change I have made is a software update.
You may want to do a search on this forum about issues users are experiencing with their Note 3 after the latest update.
Here's one of them:
Note 3 signal issues
Edited to note that the quote feature still messes up occasionally. admin_moderator

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Having horrible service with 4GLTE I have had 3G for several weeks (I am not the only person I know having this problem), I have reset my network settings and it did not resolve the issue. I am also unable to send SMS and text messages without them eithe

Having horrible service with 4GLTE I have had 3G for several weeks (I am not the only person I know having this problem), I have reset my network settings and it did not resolve the issue. I am also unable to send SMS and text messages without them either failing or not sending at all. Is there an outage in the Cleveland, Ohio area (zip codes 44129, 44134, 44137) or anything else I can do to resolve this issue?

Not that I'm a Verizon employee, but I have experience in the field. An LTE tower will only extend up to, on a perfect day, with no elevation, 6-7 miles. On a typical day, you will be lucky at four (4) miles. The three ZIP codes you've given are all within about a 12 mile radius. That would mean that 2-3 towers are currently down at the same time, and Verizon would know about it within the hour. Being it's Cleveland, I'm sure they would receive numerous calls regarding an outage of that size.
My point is that if you're having issues in all three ZIP codes, chances are it's a phone issue. If you're handset is simply not receiving LTE, but still receiving 3G, that would signify a SIM card issue. You need to get your SIM card replaced.

Verizon does not answer customer service issues

I filed a customer service report two months ago, and received a response stating that the issue was indeed a Verizon error, however I have yet to hear a follow-up.
My issue is that the coverage map indicates I should have consistent voice and text service at my home address, however this is not the case. I have to drive more than a mile to make any calls and have my SMS inbox sync.
I’m sorry to hear about the service problems you are having at your home. As a consumer, I certainly understand wanting to go with a company that can provide service in your area. My name is Donna and let’s investigate this.
You are correct! I do show that our coverage map indicate that there should be signal in your area. Since there is not, I have taken the steps to open a trouble ticket with my Network Team to have them investigate this matter. Typically, the turn around time for a trouble ticket is 48-72 hours, so once a solution has been provided for this problem, you will hear back from me personally.
In addition, you should have received a separate email with the ticket number, but if you didn't, the ticket number is XXXXXXX.
I look forward to writing you with some good news, so we can retain your business.
I have been attempting to communicate with live support, who assured me that the ticket would be looked into and they would email me the status of the ticket. Another week has passed and still no followup by Verizon.
I can't not have service at my house, and Verizon has been entirely neglectful with handling this issue.
Note to moderator: If this discussion is deleted, I will be cancelling my service and will strongly dissuade others from using the service. Thanks.

>Duplicate post deleted. Follow this posters thread at the following link:<
Phone is NOT delivered; my bill made it. (Imagine going to a restaurant not eating and being given a bill.)
Message was edited by: Verizon Moderator

I recently took my 27 in i mac to peach mac for service for a flashing green screen. They said it was not a hardware issue but a software issue and want to charge me 99.00 to re-install it. WiIll mac come out with a patch for OS x for this?

I recently took my 27 in I Mac to Peach Mac for service for a flashing green screen. It comes up when I log in. They said it was not a hardware issue but a software issue and want to charge me 99.00 to re-install it. WiIll mac come out with a patch for OS x for this? Is this worth it?

Having a similar issue with my MacBook Pro w/Retina 2012.
I did the reinstall my self and incrementally did the updates by downloading them from Apple's website instead of using the App Store.
I found that the problem occured after updating to OS X 10.9.3.
The issue is in a 4k resolution update for mirroring displays. Not that you should be doing that from an iMac but your packaged update may have been similar even though the update was meant for 2013 MacBook Pro's.
You can try reseting the Nvram chip during boot up by pressing "Option + P + R" keys. You may have to do this after entering your password to log in if you have that set up on your computer. However this only works on certain models of Mac hardware and may not do anything at all.
After you get your second opinion from Apple, if they again confirm it's a software issue, then you should reinstall OS X Mavericks and download updates from the website instead of the app store. This way you control your updates. You will find the OS X 10.9.2 update as well as a seperate security update prior to the released update of the dreaded OS X 10.9.3
Again if you don't want the issue to occur again, then hold off on updating to OS X 10.9.3, but be cautioned that you do so at the risk of leaving your computer less secured even though it will seem to run better.

IPhone 5 service issues in home that I did not have with iPhone 3,3GS, or 4

Both my wife and I have the iPhone 5. I have att between 3 and 4 bars with the LTE showing. It constantly gives me a call failure and I receive texts sometimes hours latter. I did not have this issue with my previous iPhones. My daughters are still using the iPhone 4 and they do not have this issue. Is there anything I can do to resolve this issue?

I can answer a few of these. I don't know about the pause. The battery doesn't surprise me. The new apple devices are infamous for having battery life issues. I don't think there is anything apple can do but if you take it in, you can choose to keep or give up your engraving. Keeping it will extend the repair time by a week or two.

New Customer with Service Issue

I am very frustrated with Verizon & customer service. Our family is new to Verizon within the last month. We drop calls all the time and get choppy service by our house. I talked to local store and they advised for me to call Customer Service. The representative made me reset my new phone and everything, then they sent me to next level support. The next level support did a case and tried to sell me an extender which I refused to do. I am a new customer who spent alot of money to switch why should a spend another $250. The next level suppport stated they would call me back today after the case was resolved & did not. After a few dropped calls today, I called back, the first next level support person wanted to reset my phone again and told me the engineer said there not really an issue. He had me on hold several times and on the phone for over 25 minutes. The call then dropped and rep never called me back. Got on the click to chat and Hannah called me to try to resolve. She sent me to next level support who could only offer to sell me the network extender. I feel that I should have never switched from AT&T to Verizon because they just want me to spend more money and not resolve my issue. I am stuck in a contract and if there is an emergency that happens in my area then my children will never be able to get ahold of me. My childrens safety is the most important thing to me but not to Verizon. Very disappointed!!!

Why did you switch?
Why didn't you figure this out during the return period?
You don't have access to any landlines for children to contact you in an emergency?

"A technical error during invocation : Could not invoke service reference" Error message while calling a service from BPM

Hi Experts,
We are facing a issue while calling a Automated activity from BPM process, the process gets suspended and the BPM logs says "Process XYZ suspended, A technical error during invocation: Could not invoke service reference name fdhueoegghejietyhsjk6886 Component name ABC " We have already checked the mapped service reference and provider system. Gone through the below link, but no help.
http://http://wiki.scn.sap.com/wiki/display/TechTSG/Sending+a+message+from+SAP+NetWeaver+BPM+process+to+PI+fails+via+automated+activity?original_fqdn=wiki.sdn.sap.com
Any pointers or suggestions to fix up this issue will be highly appreciated. Thanks in advance.
Regards,
Mohit Jaju

The details/ID in NWDS Service Reference must exactly match the SOA configuration. Sometimes it's possible you have changed the reference or the group itself and something changed to become mismatched.
It's possible they don't match - but the SG itself will show green in NWA since the service exists and responds on the target system. Does the ID listed in the error match what is shown in the NWDS project?
regards, Nick

server :19000/hfm not available - causing issues

1. 11.1.2.2 Distributed Environment - Foundation server I can access <foundationhostname>:19000/hfm just fine. However, if I copy and paste that onto another server and try to hit the web address <foundationhostname>:19000/hfm - I get a HTML 500 error. I can access <HFMHostname>:80/hfm just fine though.
2. HFM is not installed on the foundation server
3. No issues with connectivity at all on foundation server
4. No VIP is in use (Logical address was initially set up for the environment, is not needed though)
5. **this is where we see the issue** Trying to assign access control in shared services to a HFM application fails when not on foundation server due to HTML 500 error (due to the <server>:19000/hfm failing)
6. Every other piece of the environment works just fine
7. Hosts file is set up just fine
Any thoughts? I cant seem to find any documentation on this anywhere on why this would happen for just the SS to HFM piece. If something was awry from a communication perspective it should be popping up in other areas too.
-Matt

The only documentation on anything even remotely like this was a bug:
from knowledge base
In Hyperion Financial Management (HFM) 11.1.1.4 it is not possible to assign access control in Shared Services. The following error is shown instead of the access control gird:
Communication Error : http://server_name:19000/hfm/security//getRights.asp
500 Internal Server Error
Internal Server Error
The server encountered an internal error or
misconfiguration and was unable to complete
your request.
but that is not what the issue is - as the actual error is:
500 - Internal server error.
There is a problem with the resource you are looking for, and it cannot be displayed.
Access.log entry:
"POST /hfm/security/bpm/launcher.asp HTTP/1.1" 500
Notice no double slashes...
Same issue occurs when browsing for a url POV value and clicking the edit link when setting up a HFM taskflow. Im guessing this is a new bug?
-Matt

IPhone 5 No Service Issue (Connected/Dropped Cellular) Help please :)

Hi Apple Forums!
I have a iPhone 5 (16gb) with Verizon Wireless.
Last week, while at the hair dresser, i was using my iPhone just fine and than boom, no service. I looked outside and noticed it was a little dark and stormy so i assumed weather was messing with my cell service. When the weather cleared up, my phone showed the 5 single bars, but all of them were empty. Not only that, but, my phone went through a cycle of "LTE" "3g" "1X". Confused, i plugged my iDevice into my computer and did a fresh restore. Set the phone up as a new iPhone (mainly because i don't have anything important on my phone). As soon i was on the welcome to my new iPhone screen, i noticed in the top corner it already said no service. At this point i concluded that my SIM card might be going bad. The next morning i drove to Verizon and they told me that it's common for SIM's to go bad after a year of use(purchased the phone in May of 2013). Replacing the SIM card did not seem to help. The phone continuously/randomly had full service than dropped to no service and had the same symptoms as i experienced earlier. After this, i took the next logical step, i set up a repair with apple. I shipped my iPhone out to apple. After testing, apple explained to me that my iPhone passed all of their tests with no problems. I'm sure after hearing this anyone would be excited to get their phone back! After getting the phone out of the box and powering it on, i was thrilled to see signal. Knowing apple said they did not replace the phone or make any modifications, i was still a little skeptical but hoping apple was right. So around 5 minutes of having the phone powered on/ re-installing my apps, the phone's filled bars were empty, about 30 seconds after they dropped empty, the dreaded "No Service" appeared on my notification bar. Before i receive reply's asking to call Verizon and check signal strength in my city, i have two other phone's in my household, one being an iPhone, with Verizon. Both of the other phone's don't have cellular problems. Although my iPhone was said to pass the tests, are i not safe to assume that there is a hardware flaw in my phone? I'm an apple care customer so my hardware issues should be covered. Although apple is not able to replicate my problem, it does not mean that my device is not working. I cannot take the phone to an apple store due to my location. Has anyone had similar problems with the iPhone? I'm currently using an android device as a temporary replacement and it's driving me insane. I don't like the phone but as most of you know, phone's are important in modern day life. Has anyone had similar problems? If so, how did you go about solving it. I really want to use my iPhone again. I belive it is an internal error, maybe the motherboard is going bad? the antenna? i just am a little confused on how the apple tech's did not find the issue. Anyways thanks for the read and future comments:) best of luck to the all of you Cheers

If you have already had your phone checked and there is no hardware or software problem, then anything to do with service is a carrier issue and you need to contact your carrier.
Nobody here can help you with this because you need to contact your phone company/carrier instead.

"No Service" issue after updating iOS 8.1

My iPhone 5 is really giving trouble after updating all iOS 8.01, iOS 8.02 & iOS 8.1. Cellular network is come to halt, "No Service" issue is regular and i am not able to use my iPhone 5 as phone.
Please help me out else i have to switch to some other phone.

I have similar problem but with a 6:   bought new iPhone 6 four days ago, phone and 3G signal were fine in UK from Sat to Mon.   Yesterday, I traveled to Belgium and have had 'no service' problem since.   I am carrying a Nokia feature phone which is locked on to local network and working fine.
If I power off the iPhone and power on, it comes back and joins the network.   Five or so minutes later, it has dropped the network and will not re-attach if I put in/out of flight mode; needs power reset, and then drops again.
It is conceivable that this is a carrier issue but given that Nokia is fine and all the postings that I'm finding on various discussion sites, then I feel that it is an iOS issue.   I'm booked in to visit the Apple Store at the weekend.   My previous iPhone 4S was running iOS 7 and had no such problems.
So, carrying an expensive brick at the moment and hoping for an iOS update that will resolve this.

No service issue and poor battary life on iphone 5?!?!?!?!?1

cmon Apple./I have had my iphone 5 for over a month and keep getting this no service issue,..,the battary is terrible,.wont even last 8 hours with light browsing and I ahve used all the battary saving tricks,.I dont ask for much from this expensive gadget,.I just use it to text call and look at the net,.all three of which I have had problems with from day one!!!!! My iphone 3gs which I had for 3 years never gave me one problem?I have read countless threads on this issue,.please can you sort it out of help or offer a refund,.I am actually wanting to go back to my 3gs its got so bad and I am tired of reading all day to find a solution,.Apple used to just work!!what happened?

Went to apple again. Same problem. Drains 5% an hour on standby with everything shut and airplane mode. They said this is "normal" and REFUSED to replace my phone as the battery health was normal. They say, "The hardware is ok, so we cannot replace the phone". I had them do a full restore from recovery mode. DId not help.
Just to reiterate. I have done EVERYTHING- restore, full restore, shut apps, turned of location services, wifi, network, push mail, BG app refresh and reduced motion and set auto-lock to 1 min. Even auto-brightness is off and screen is at 30% brightness.
Now I am stuck. Poor battery and uncompramising apple. This is perhaps making me anti-apple from an apple fan.
Just wanted to ask, are such usage times and standby times normal? They are much less than what apple claims.

IPhone 5 No Service Issue

I posted this in the ATT forums but haven’t heard back. Thought I would give it a shot here.
Short story – has anyone with an iPhone 5 had “No Service” issues with ATT and been able to fix it?
Long story – A couple of months ago they upgraded the towers to LTE and now the service is horrible. Whenever my phone switches between LTE, 4G, and E it goes No Service first. It is constantly switching so I cannot complete a phone call lasting longer than a minute. It will also sit in No Service for extended periods since the tower upgrade. I am the only one in the house with an iPhone 5. The other phones are not experiencing this issue.
Has anyone had a similar problem? How did you fix it?
I have called multiple times. I have emailed. I have chatted. I have received no help on this issue. A member of my family plan called them yesterday about this issue. They said they would call me back on her phone at 7 to troubleshoot my phone. They never did call.
Additionally, I have other problems since the “upgrades.” The data usage is way off. I have used a data counter and ATT is claiming I’m using considerably more than my counter shows. I have tried to get credits for this but they say we will give you credits after we fix the phone. They never fix the phone though so I never get the credits. It’s like some weird Kafkaesque Catch-22.
I am really so sick of the whole situation that I just want to switch to a different carrier. I don’t want the cancellation fees though and I want to port my numbers. I would think I wouldn’t be subjected to the fees because the service doesn’t work, but I’m sure there is some weird catch to that as well.
Thanks for any help

Since you didn't tell what troubleshooting steps you took, if any, do the followning steps:
1. Reset phone (no data loss): press both home and power buttons for at least 10 seconds, releasing when the Apple logo appears.
2. Settings > General > Reset > Reset Network Settings
3. Replace SIM card from AT&T
4. Restore phone in iTunes using a backup
5. Restore in iTunes as new, without using a backup.
6. Warranty service from Apple.
iPhone: Troubleshooting No Service
iTunes: Restoring iOS software

HT200189 VPN server update actually did not solve my issue on 10.9.1 using Server 3.0.2

The aforementioned fix actually did not solve my issue on 10.9.1 using Server 3.0.2. Any other suggestions? I also see that the VPN service cannot be shut down. After sliding to off, it gives no message and automatically slides to On again...

In my case I managed to fix it by means of this article:
http://jonsview.com/how-to-setup-os-x-10-9-as-a-l2tp-vpn-server-without-apples-s erver-app
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Fundamental Problem: ORA-12154: TNS:could not resolve service name

Hello,
I am faced with a fundamental problem:
ORA-12154: TNS:could not resolve service name
I can say with a high level of confidence that the TNSNAMES.ora configuration file is not the problem. My peer is using the exact same file with no issues. I am using the TOAD database utility to connect to the db host. Also, I have ORACLE_HOME defined and the file is located in /network/ADMIN.
Any ideas?

Hello,
Make sure your toad looking into right tnsnames.ora; also try this from command line after adding following entry to your tnsnames.ora.
sqlplus username/password@ECDEV
ECDEV =
(DESCRIPTION =
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)Edited by: OrionNet on Dec 23, 2008 2:22 PM

Listener_scan1 could not find service name

Hi All,
I have installed 11203 on 2 node RAC cluster. I have created 1 scan listener. when i give lsnrctl status LISTENER_SCAN1, I am getting below error
TNS-01101: Could not find service name LISTENER_SCAN1
Please give your suggestions and help on this issue.
Thanks,
NR

HI,
Try to configure the tnsnames.ora in this format and let me know
if you are using load balancing , try
TBESTDB =
(DESCRIPTION =
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(CONNECT_DATA =
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RAC2=
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Note: Replace the SID, Servicename, hostname, port etc according to your environment, And also make sure that the tnsnames.ora should be in a proper format(eg : even the opening and closing bracket should be in correct order. If u add additional space also it will throw error..)
Regards,
Pradeep. V

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