Officejet J6480

This concerns the HP Officejet J 6084 All in One Printer.
We keep getting a Paper Jam message and after repeated tries to clear the mesage - there is no paper jammed - the message keeps poping up and we can not use the printer anymore.
Any advice?
We tried the "switch flag" idea from another post but that was for a difffernt model and there doesn't appear to be anything resembling a switch flag on the J6084 Printer.
Thank you.

Hi @wae7025
Please use the following document to ensure you have completed all of the necessary steps to clear a paper jam message.
If the issue persists, let me know and I will happily send you instructions to perform a reset.
There are an increasing number of posts in this forum and elsewhere in the internet with the steps to do a resets on different printers. The reset itself will sometimes fix problems, so the reset is not the issue.
Some resets require you to enter button combinations to open special menus on your printer that you were never meant to access. These special menus are used by the developers and support personnel for debugging issues, but they are not meant for untrained users and can have unintended results. One wrong button push and you no could no longer have a printer, but instead a pricey paper weight. To top it off, if you do happen to "brick" the printer this way, it is considered customer induced damage, and voids the warranty automatically. These resets are only meant to be given out and used as a last resort, and under direct instruction of a HP tech support representative. They should not be done lightly!
Printer Resets: What You Should Know
If I hear back from you, you will soon after see a notification of a private message. Please check the little envelope on the top right hand corner of the forums page to check your Forums inbox.
Please click the Thumbs up icon below to thank me for responding.
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Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

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--My comments do not represent HP, just myself.

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