On I-tunes, I am unable to re-download a previously purchased song. There is no Cloud icon... only the word "downloaded" ... help?

I am unable to re-download a previously purchased song on I-tunes.  The song was corrupted. There is no "cloud" icon on Itunes... only the word "downloaded".
Help please.

Have you tried signing out of iTunes Store and back in.
If this strange, you should be able to redownload from purchased section in iTunes Store.
Jim

Similar Messages

  • Unable to download previous purchases to my pc when i click on the quick link section on the itunes store home page

    unable to download previous purchases to my pc when i click on the quick link section on the itunes store home page

    What happens when you click the link?
    In what country are you?

  • II bought an album and it downloaded on my Iphone but in itunes on my computer, only the digital booklet downloaded. If I go to the I tunes store it shows as purchased and therefore I can't download it again.  Please help

    II bought an album and it downloaded on my Iphone but in itunes on my computer, only the digital booklet downloaded. If I go to the I tunes store it shows as purchased and therefore I can't download it again.  Please help

    Hi cruzansingerboi,
    Welcome to Apple Support Communities.
    It sounds like you've downloaded tracks on your iPhone and you want to download those same tracks on your PC. The article linked below will walk you through downloading previously purchased tracks on another device.
    Download past purchases
    http://support.apple.com/kb/HT2519
    You can also transfer the purchased content from your iOS device to your computer, as shown here:
    iTunes Store: Transfer purchases from your iOS device or iPod to a computer
    http://support.apple.com/kb/HT1848
    And, you may be interested in enabling Automatic Downloads of purchased content on your devices.
    iTunes Store: How to enable Automatic Downloads
    http://support.apple.com/kb/HT4539
    I hope this helps.
    -Jason

  • When attempting to purchase a song from i-tunes that was on an old ipod that I had to replace, the song is marked as 'purchased' and grayed out.  Is there a way that I can download these previously purchased items onto my new ipod?

    When attempting to purchase a song from i-tunes that was on an old ipod that I had to replace, the song is marked as 'purchased' and grayed out.  Is there a way that I can download these previously purchased items onto my new ipod?

    Lori,
    If you upgrade to iTunes 10.3, you can redownload your past purchases from the iCloud.  Just go to the home page of the iTunes Store and click on "Purchased" under "Quick Links."  It will bring up a list of your past purchases that are not currently in your library, with a little arrow icon that lets you download.

  • HT4539 how can i download a previous purchase to my new computer? I can't find it in my purchased category but they appear as purchased on th ei tune store??

    how can i download a previous purchase to my new computer?
    I can't find it in my purchased category but they appear as purchased on th ei tune store??

    What type of item is it ? What you can re-download will show under the Purchased link under Quick Links on the right-hand side of the iTunes store home page on your computer's iTunes. As long as they are still in the store then your apps and ibooks should appear there, and potentially music, films and tv shows (media can't be re-downloaded in all countries) - audiobooks and ringtones are currently one-time only downloads, so they won't appear.
    If they don't show then have you still got copies of the items somewhere e.g. on your old computer (copying between computers) or on a backup of your downloads ?

  • Hi, I recently left my computer on my car and drove into heavy traffic.  After several hundred cars ran it over, I noted than I was unable to access my previously purchased copy of Photoshop Elements 10.  How can I download a replacement copy?

    It's true.  I was loaded down like a mule, approaching my car, needing a free hand, and thinking "I'll just set this on the roof for a moment..."
    I drove about 1/2 mile and turned left into rush-hour traffic.  No sound, no horns, no frantic hand gestures from fellow drivers, and no sinking feeling whatsoever for several minutes.  And then like that sudden stop at the end of long fall, it hit me.  I quickly turned around as though haste may matter - and it did.  Had five more minutes passed, there'd have been nothing larger than a grain-of-sand-sized evidence that my computer had once existed.  For the next 30 minutes, I dodged many hundreds of cars in my firm commitment to gather every last one of the 2,653 pieces that I would need for a successful reassembling.
    At some point during my repair attempt, I noted that I was unable to access my previously purchased copies of Photoshop Elements 10 and Premiere Elements 10.
    And since Dell.com's record of this purchase was apparently destroyed that day as well, I'm at a loss.  Unless... "Ok, maybe I actually registered this purchase at Adobe.com...  But that would be weird as I never do such things in the name of maintaining privacy at every chance I encounter... But, I'll try... yep, 'Forgot your password,' Click... of, 'Follow this link,' Click... Minor rush that it might work... Hope fading fast... Gone!"
    When the only proof of purchase I can present is my promise that I did once purchase, is it possible for me to download these two programs without having to re-purchase?
    I lost a lot of things that day... money, work, memories, la la la.  Apparently I've now lost my dignity as well as I plead with some faceless corporation for a freebie.
    Does anyone at Adobe have a heart?  If so, I would invest my gratitude towards your benefit for the remainder of my years.

    As long as you know your serial number you can download PSE from here:
    Download Photoshop Elements products | 11, 10
    If you don't know your serial number:
    Find your serial number quickly

  • HT201320 Unable to step my outlook account keep getting warning unable to verify account I can send and receive mail on my iMac using the outlook account HELP

    Unable to setup my ipad for my outlook account I keep getting the message unable to verify, although I can send and receive mail from my iMac using the same outlook account.

    Confirm you did this: https://support.google.com/mail/answer/1173270?hl=en
    You might also try removing all gmail passwords from your keychain in Keychain Access. Then connect again and enter the password code given by Google.

  • HT201272 I'm unable to download my previous purchases.

    Hi All,
    I noticed i have some missing songs in my iTunes library on my PC after updating the other night, so after uninstalling the older version of iTunes 10.5.3.3 (I had been overseas for a few months and wasn't around to update) and then reinstalling with the latest updated version - 10.6.3 as instructed, i am still missing those files.  So i then followed the advice about using the new 'purchsed' tab and i can access the area no trouble and clearly see all my missing songs listed BUT i am unable to download them as the download tab is greyed out and doesn't highlight.  All my purchased files are like that.  They were also like that for the older version of iTunes i was using a few hours ago.  I'm logged in.  My PC is authorised.  All the purchased songs/files are listed.  They are all still available on iTunes.  I have the latest version of iTunes.  Have i missed something totally?  I'm rather new to this all so i may have missed an extremely basic step. 
    Please and thank you.
    Oh and one more thing, i wasn't able to send in a support request as iTunes didn't have any record of me even though i was logged in and it was saying hello to me in the top right corner as well as allowing me to purchase more songs.  I'm quite sure it isn't me that is causing the problem.

    Thank you so much. 
    I did exactly as you stated and had no troubles whatsoever.  Everything is now back to normal and as it should be.

  • HT4539 Unable to download movies previously purchased under I-tunes

    My I-tunes shows 4 movies that I bought, however when I go under videos it says that there are no videos. When I go under I-tunes it only allows me to download one of the videos (the other ones, the download symbol it's grey out) After it says it downloaded that one video, it still doesn't show under videos

    What instructions are your using ?
    Depending upon what country that you are in (music can't be redownloaded in all), and if you haven't changed countries since buying it (and if the rights-holder hasn't removed it from your country's store), then you might be able to redownload it via the Purchased link under Quick Links on the right-hand side of the iTunes store homepage on your Mac's iTunes. If you haven't authorised your account on your Mac's iTunes then you can do so via the Store > Authorise This Computer drop-down menu option at the top of your Mac's screen in iTunes.
    Or, and if you still have the music on your iPad, connect it to your Mac and do File > Devices > Transfer Purchases to copy it over

  • I get an Unable to Download error after purchasing songs and audioboooks on itunes.  My account has already been charged but it won't download to my phone

    I keep getting an "unable to download song" error when I purchase a new song from itunes.  The same thing happens when I purchase audiobooks as well, can anyone help?  I am connected to wifi all day and they still dont' download.

    It seems to me that the battery is dead or y have a hardware problem
    Place the iPod in recovery mode using one of these programs and thenretore via iTunes:
    For PC
    RecBoot: Easy Way to Put iPhone into Recovery Mode
    If necessary:
    Download QTMLClient.dll & iTunesMobileDevice.dll for RecBoot
    and                         
    RecBoot tip
    For MAC or PC       
    The Firmware Umbrella - TinyUmbrella
    If still problem, make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.
      Apple Retail Store - Genius Bar

  • HT201272 unable to download  a previously purchase video on my iphone

    when ever I try to download a film concern or movie on my iphone 4S I get yhis msg "unable to download movie. Elements of 4 could not be downloaded at this time."

    Hi Judy,
    Welcome to Apple Support Communities.
    It sounds like you want to download a recent audiobook purchase on your iOS devices. The article linked below provides a lot of information about downloading past purchases and ways to resolve issues with purchases, it also outlines the ways to get audiobooks purchased from the iTunes Store transferred to your iOS devices.
    Download past purchases
    http://support.apple.com/kb/HT2519
    Audiobooks, ringtones, and tones
    If you made a backup of these items on your Mac or PC, you can sync the items to your iOS device. You can't download these items again from iTunes in the Cloud.
    I hope this helps.
    -Jason

  • HT1349 Trying to download my past purchased songs onto my computer and I phone from I tunes

    Hello, I recently purchased a used I phone 3 , I have over 400 songs on I tunes I have purchased that I would like to download. It will not allow me to do so, I get a message saying in 90 days I can, but after I wait the 90 days it goes back to same message?

    Check Settings > Store on the iPhone to see the Apple ID.  If it's not yours, tap and select sign out.  Then, sign in using your Apple ID.  You'll probably still have to wait 90 days.  Read this:  iTunes Store: Associating a device or computer to your Apple ID, http://support.apple.com/kb/HT4627
    Why don't you connect the phone to iTunes and sync the songs to the phone?  Syncing music to iPod or iPhone, http://support.apple.com/kb/HT1351

  • I tunes - previously purchased songs to new i touch

    When I try to get songs I have purchased from i tunes on my new i touch, I connect it and it says "This iPod cannot be used because the Apple Mobile Device service is not started". What??????

    sounds something like you should try restoring the ipod via itunes

  • Unable to log in when converting purchased song into a ringtone

    I have an account (log in and password) and it works fine when purchasing music, etc. But when I try to convert a purchased song into a ringtone, it asks for log in a and password but doesn't recognize password. I haven't changed my password since I purchased the song and it is a listed song that can be converted. What the....?

    same problem with mac

  • My daughter downloaded some apps, games etc it then said to confirm something which she did now all its showing is the music icon with the word i tunes above it with a pic of a usb cord pointing directly up to the icon.

    My daughter needs help to fix her problem, so do i. PLEASE HELP

    1: Connect the device to Your computer and open iTunes.
    2: If the device appears in iTunes, select and click Restore on the Summary pane.
    3: If the device doesn't appear in iTunes, try using the Steps in this article to force the device into Recovery Mode.
    From Here
    http://support.apple.com/kb/TS3281
    Make sure you have the Latest Version of iTunes (v11) Installed on your computer
    iTunes free download from www.itunes.com/download
    Note on Recovery Mode.
    You may need to try this More than Once... Be sure to Follow ALL the Steps...
    Once you have Recovered your Device...
    Re-Sync your Content or Restore from the most Recent Backup...
    Restore from Backup  >  http://support.apple.com/kb/ht1766

Maybe you are looking for