Oracle support contact

Hi All,
We have some problems with queries in Oracle 9.2.0.7
I would like to open a service request with Oracle support for 9.2.0.7 specific performance issue on a solaris environment.
Please let me know the procedure.

SR's are raised via www.metalink.oracle.com when you have a valid support contract.

Similar Messages

Oracle Support Site is slow and unresponsive today

Frequently getting following error on support.oracle.com today
Does anyone else also facing similar problem
Gateway Timeout
The proxy server did not receive a timely response from the upstream server.
Reference #1.bb518c4f.1383982607.364be2d2

I have no issues accessing MOS. The forums site is independent and exclusive of MOS - they are two separate entities. Pl report MOS issues at Oracle Support Contacts Global Directory

Oracle Support Login Issue

Is there a 'My Oracle Support' email contact for login issues?
I last logged in right before Xmas. I tried logging in last week to look at the CPU contents, and I am getting an error "Sign-In Failed - User has not been properly initialized".
The 'forgot password' link worked, and it recognizes my email address, but I still cannot login.

Well, I got an email from my company oracle support contact yesterday... we've changed CSIs!
And they just noticed I migt be having trouble logging in!
So, I've logged in and filed a tar to -- at minimum -- give a little more appropriate feedback. Even something like "Account not authorized" would've given me something to work with...
thanks for {most of} your suggestions.

Error message for calling oracle support

Hi,
We are getting the following error codes:
ORA-27302
Ora-27303
Ora-2000
ora-1013
can anyone please help out.The error message is for contacting Oracle support
Thanks a heap
regards,
vinayak

Very limited info has been given.
Be more cleared. Like hwat is your Oracle version, what is your OS and its version?
Have you applied any new patches recently?
When does this problem started?
Is this problem coming when querying anything or while database startup?
Also, check your alert.log and paste the complete error message.
Jaffar
Message was edited by:
The Human Fly

Problems Logging Into OTN/My Oracle Support

Yesterday everything was fine. Today when I log in with my preferred account through my company I am unable to log in but used an old personal account to get in. I am also unable to log into My Oracle Support with my company account. Since I can't get into support, how do I get someone to assist me with my problem. I requested a password reset hours ago and have not received an email yet. I do not have access to my personal email associated with this account at work.

Per a rep from MOSC -
"[You] either need to contact the HUB or need to raise a non-technical SR. Usually in this case it’s one of two issues, their support contract has expired and the customer has not renewed it yet or the administrator doesn’t have this person set up for access. (The administrator would be the customer user responsible for controlling access on the customer side to support services)."

Need Info to access My Oracle support account

Hi..
I need info regrading the My Oracle support account.I came to know that It needs a CSI ,How can I get this CSI ? Will Oracle charge for CSI ? If so , may I know the amount ?
Actually ,I need to download some patches for Solaris Sparc 10u10 its very urgent .Pls help me
Thanks in advance.

A CSI is a "Customer Support Identifier" so you need a support contract to get one, yes.
You need to talk to your local sales rep to buy it, or, right on the support front page before you log in is a link to [url http://www.oracle.com/support/contact.html]Contact Support
John

Oracle support help

Hi,
I have just got the login details of Oracle Support.
I have some Q's regarding client site and want to post on metalink to seek Oracle experts help
How I can do that?
Thanks

Hi 787186 ;
Yes, I read to use the button, but just couldn't found the create SR button
I'm service requests tab
can't find the buttonIf you have open SR permission(your admin can give that right to you) than Service Request tab next to Knowledge tab on metalink main page.
Please contact wiht your Metalink admin and ask for you have permisson for can create SR or not?
Regard
Helios

Oracle support training

hi all , please today i recive the below email from my oracle support
is this mean i can reigister with any course i want without many and online
depend on my account ???
Oracle Support delivers various seminars on Support Policies, Processes and Proactive Tools via live web conference and recorded sessions. These seminars help ensure you optimize the value from Oracle Support.
Click on the Register link to register for your selected seminars.
LIVE WEBCASTS
Webcast     Product Line     Language     US Eastern     Central Europe     Singapore     Register
EBS - Maintenance Wizard     Applications     English     Nov 08, 10:00 AM     Nov 08, 04:00 PM     Nov 08, 11:00 PM     Register
               Nov 13, 11:00 AM     Nov 13, 05:00 PM     Nov 14, 12:00 AM     Register
               Nov 14, 09:00 PM     Nov 15, 03:00 AM     Nov 15, 10:00 AM     Register
               Nov 22, 04:00 AM     Nov 22, 10:00 AM     Nov 22, 05:00 PM     Register
EBS - Patch Wizard     Applications     English     Nov 21, 09:00 PM     Nov 22, 03:00 AM     Nov 22, 10:00 AM     Register
EBS - Support Diagnostics Tools     Applications     English     Nov 14, 10:00 AM     Nov 14, 04:00 PM     Nov 14, 11:00 PM     Register
               Nov 28, 04:00 AM     Nov 28, 10:00 AM     Nov 28, 05:00 PM     Register
Get Proactive Resolve - Answers Generic     All     English     Nov 27, 09:00 PM     Nov 28, 03:00 AM     Nov 28, 10:00 AM     Register
          French     Nov 28, 05:00 AM     Nov 28, 11:00 AM     Nov 28, 06:00 PM     Register
          Portuguese     Nov 29, 12:00 PM     Nov 29, 06:00 PM     Nov 30, 01:00 AM     Register
          Spanish     Nov 28, 10:00 AM     Nov 28, 04:00 PM     Nov 28, 11:00 PM     Register
MOS - Communities     All     English     Nov 07, 09:00 PM     Nov 08, 03:00 AM     Nov 08, 10:00 AM     Register
MOS - Configuration Manager     All     English     Nov 13, 01:00 PM     Nov 13, 07:00 PM     Nov 14, 02:00 AM     Register
               Nov 19, 04:00 AM     Nov 19, 10:00 AM     Nov 19, 05:00 PM     Register
          French     Nov 19, 05:00 AM     Nov 19, 11:00 AM     Nov 19, 06:00 PM     Register
          Portuguese     Nov 14, 12:00 PM     Nov 14, 06:00 PM     Nov 15, 01:00 AM     Register
MOS - Configuration Manager - Install Process     All     English     Nov 21, 04:00 AM     Nov 21, 10:00 AM     Nov 21, 05:00 PM     Register
My Oracle Support Basics     All     English     Nov 6,
11:00 AM     Nov 6,
05:00 PM     Nov 7,
12:00 AM     Register
               Nov 12, 11:00 AM     Nov 12, 05:00 PM     Nov 13, 12:00 AM     Register
               Nov 27, 11:00 AM     Nov 27, 05:00 PM     Nov 28, 12:00 AM     Register
          Portuguese     Nov 08, 12:00 PM     Nov 08, 06:00 PM     Nov 09, 01:00 AM     Register
          Spanish     Nov 27, 10:00 AM     Nov 27, 04:00 PM     Nov 27, 11:00 PM     Register
PSFT - Change Impact Analyzer     Peoplesoft Enterprise     English     Nov 22, 10:00 AM     Nov 22, 04:00 PM     Nov 22, 11:00 PM     Register
Support Best Practices (formerly WEWS)     All     English     Nov 14, 04:30 AM     Nov 14, 10:30 AM     Nov 14, 05:30 PM     Register
               Nov 14, 11:00 AM     Nov 14, 05:00 PM     Nov 15, 12:00 AM     Register
               Nov 15, 08:30 AM     Nov 15, 02:30 PM     Nov 15, 09:30 PM     Register
               Nov 20, 04:00 AM     Nov 20, 10:00 AM     Nov 20, 05:00 PM     Register
               Nov 21, 08:30 AM     Nov 21, 02:30 PM     Nov 21, 09:30 PM     Register
               Nov 21, 11:00 AM     Nov 21, 05:00 PM     Nov 22, 12:00 AM     Register
               Nov 28, 11:00 AM     Nov 28, 05:00 PM     Nov 29, 12:00 AM     Register
          French     Nov 13, 05:00 AM     Nov 13, 11:00 AM     Nov 13, 06:00 PM     Register
          Italian     Nov 20, 05:00 AM     Nov 20, 11:00 AM     Nov 20, 06:00 PM     Register
          Portuguese     Nov 07, 12:00 PM     Nov 07, 06:00 PM     Nov 08, 01:00 AM     Register
          Spanish     Nov 26, 10:00 AM     Nov 26, 04:00 PM     Nov 26, 11:00 PM     Register
You may visit My Oracle Support for schedules of other live seminars. To see current local times around the world, visit world clock.
RECORDED TRAININGS
Oracle provides the following recommended trainings you can take on demand. Oracle provides the following recommended trainings which can be viewed on demand using your Single Sign-On account. Please refer to Note xxxxx for the rest of available recordings.
Topic     Target Audience     Language     Play
Premier Support Entitlement New     All Customers     English     Play
Lifetime Support Policy New     All Customers     English     Play
Mobile My Oracle Support New     All Customers     English     Play
My Oracle Support Overview New     All Customers     English     Play
User Account Registration Process     All Customers     English     Play
My Oracle Support Customization New     All Customers     English     Play
PowerViews New     All Customers     English     Play
Service Request Create & Update New     All Customers     English     Play
Service Request Management Best Practices New     All Customers     English     Play
Knowledge Searching and Browsing New     All Customers     English     Play
Customer User Administration New     All Customers     English     Play
My Oracle Support Community New     All Customers     English     Play
My Oracle Support Configuration Manager     All Customers     English     Play
Why Use The Configuration Manager In My Oracle Support     All Customers     English     Play
Patching New     All Customers     English     Play
Patch Recommendations and Patch Plans     All Customers     English     Play
11g Upgrade Best Practices     Oracle Database     English     Play
EBS Patch Wizard Utility Training     E-Business Suite     English     Play
R12 Close Process & Reconciliation     E-Business Suite     English     Play
R12 Financials Upgrade     E-Business Suite     English     Play
R12 Payables     E-Business Suite     English     Play
Tales from the Performance Queue     JD Enterprise One     English     Play
If you have any further questions, please contact us by submitting a question in My Oracle Support’s Support Training Community.
many thanks

what about this one below :
Oracle provides the following recommended trainings you can take on demand. Oracle provides the following recommended trainings which can be viewed on demand using your Single Sign-On account. Please refer to Note xxxx for the rest of available recordings.
Topic     Target Audience     Language     Play
Premier Support Entitlement New     All Customers     English     Play
Lifetime Support Policy New     All Customers     English     Play
Mobile My Oracle Support New     All Customers     English     Play
My Oracle Support Overview New     All Customers     English     Play
User Account Registration Process     All Customers     English     Play
My Oracle Support Customization New     All Customers     English     Play
PowerViews New     All Customers     English     Play
Service Request Create & Update New     All Customers     English     Play
Service Request Management Best Practices New     All Customers     English     Play
Knowledge Searching and Browsing New     All Customers     English     Play
Customer User Administration New     All Customers     English     Play
My Oracle Support Community New     All Customers     English     Play
My Oracle Support Configuration Manager     All Customers     English     Play
Why Use The Configuration Manager In My Oracle Support     All Customers     English     Play
Patching New     All Customers     English     Play
Patch Recommendations and Patch Plans     All Customers     English     Play
11g Upgrade Best Practices     Oracle Database     English     Play
EBS Patch Wizard Utility Training     E-Business Suite     English     Play
R12 Close Process & Reconciliation     E-Business Suite     English     Play
R12 Financials Upgrade     E-Business Suite     English     Play
R12 Payables     E-Business Suite     English     Play
Tales from the Performance Queue     JD Enterprise One     English     Play
If you have any further questions, please contact us by submitting a question in My Oracle Support’s Support Training Community.
it's video for free i can watch it

Forum for discussions around "My Oracle Support"

Since there isn't a forum specifically for "My Oracle Support" what do people think about having one created.
There are forums both here and in the MOS communities for just about every other product that Oracle has what about one for MOS on http://forums.oracle.com?
Any value in it?

Pointless wrote:
Hans Forbrich wrote:
user10158586 wrote:
If having it out in the open didn't get complaints noticed, why would they care?I don't think anyone (except possibly Oracle's support group) is arguing against getting this stuff into the open.
The question (at least in my little mind) is "Why do people think that Oracle should provide the forum to air Oracle's laundry?"Possibly because it would encourage them to provide a better service to paying support customers and listen to what they need and that that would ultimately be beneficial to Oracle?
When Oracle do not provide a public forum for Oracle users to discuss their experiences and lock threads when people do discuss their experiences tends to suggest that, yes they notice the discussions on this site and that they do not want those experiences to become public, because in general they are not positive experiences.What makes you think Oracle Support will listen here? They feel they have an appropriate forum.
>
I think in the long run Oracle's stance on the support upgrade and their efforts to keep it quiet will only hurt Oracle.I agree.
But then again, perhaps they believe they provided us with appropriate opportunity to provide feedback.
Indeed, they have held several public forums asking for feedback (in particular for input on how to design the new Certify system), some of which I advertised for them, AND NO ONE CAME. There were dozens of excuses provided when I contacted individuals to encourage participation.
If they provide facilities and resources and we ignore them, why should they (MOS) make any effort to come to a location that they have told us they do not officially monitor.
Indeed, we have been told several times that MOS/MOS-C and Forums are separate. And the moderator here is trying very hard to keep them separate as well.
>
What is worrying is we have seen a similar attitude during the various forums upgrades where useful features are continually removed and features no one wants are added and scalability goes down. It begins to look like an institutionalized attitude of not listening.Bi-directional. There is truly a mutual attitude of not listening.
For example - you claim 'no one wants those features'. Yet, those features were, and are, wanted by some - specifically by the Applications community that is not at all well represented in OTN Forums.
(How they are implemented, and whether Flash is a usable technology for this ... is another discussion entirely. Let's just say I am on record as an early advocate of http://supporthtml.oracle.com)

Does Oracle support downlaods?

An Oracle Support Analyst recently told me that downloads from
TechNet are not officially supported by Oracle, after I had
created a TAR for a 9i database problem which had been installed
from such a download. Unless I reinstalled from CDs they were
unwilling to progress the TAR, unless I could come up with a
fully reproducable test case which would have been difficult as
it was an intermittent problem. The question is where on OTN
does it say that downloads are unsupported and does this include
the patches on Metalink? Are Oracle effectively saying that we
shouldn't be downloading software. The problem with ordering
CD's is that they only seem to be available weeks/months after
the download is first made available and patches often need to
be installed in a hurry.

Let me try that again...
An Oracle Support Analyst recently told me that downloads from
TechNet are not officially supported by Oracle, after I had
created a TAR for a 9i database problem which had been installed
from such a download. Unless I reinstalled from CDs they were
unwilling to progress the TAR, unless I could come up with a
fully reproducable test case which would have been difficult as
it was an intermittent problem. The question is where on OTN
does it say that downloads are unsupported and does this include
the patches on Metalink? Are Oracle effectively saying that we
shouldn't be downloading software. The problem with ordering
CD's is that they only seem to be available weeks/months after
the download is first made available and patches often need to
be installed in a hurry. I'm not the normal moderator of the OTN forum (I guess I'm the
abnormal one), but I was curious too and I went to the download
and grabbed the license agreement. If you want to comment, send
email to [email protected]
Check out the bold section.
ORACLE TECHNOLOGY NETWORK DEVELOPMENT LICENSE AGREEMENT
"We," "us," and "our" refers to Oracle Corporation. "You"
and "your" refers to the individual or entity that has ordered
the programs from Oracle. "Programs" refers to the software
product which you have ordered and program
documentation. "License" refers to your right to use the
programs under the terms of this agreement. This agreement is
governed by the substantive and procedural laws of California.
You and Oracle agree to submit to the exclusive jurisdiction of,
and venue in, the courts of California in any dispute relating
to this agreement.
We are willing to license the programs to you only upon the
condition that you accept all of the terms contained in this
agreement. Read the terms carefully and select the "Accept"
button at the bottom of the page to confirm your acceptance. If
you are not willing to be bound by these terms, select the "Do
Not Accept" button and the registration process will not
continue.
License Rights
We grant you a nonexclusive, nontransferable limited license to
use the programs only for purposes of developing and prototyping
your applications that operate with the programs, and not for
any other purpose. If you want to use the programs for any
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contact us, or an Oracle reseller, to obtain the appropriate
license. We may audit your use of the programs. Program
documentation is either shipped with the programs, or
documentation may accessed online at http://otn.oracle.com/docs.
Ownership and Restrictions
We retain all ownership and intellectual property rights in the
programs. The programs may be installed on one computer only,
and used by one person in the operating environment identified
by us. You may make one copy of the programs for backup purposes.
You may not:
use the programs for your own internal data processing or for
any commercial or production purposes, or use the programs for
any purpose except the development and prototyping of your
applications that operate with the programs;
remove or modify any program markings or any notice of our
proprietary rights;
make the programs available in any manner to any third party for
use in the third party's business operations;
use the programs to provide third party training;
assign this agreement or give or transfer the programs or an
interest in them to another individual or entity;
cause or permit reverse engineering or decompilation of the
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disclose results of any program benchmark tests without our
prior consent; or,
use any Oracle name, trademark or logo.
Export
You agree that U.S. export control laws and other applicable
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THE PROGRAMS ARE PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND.
WE FURTHER DISCLAIM ALL WARRANTIES, EXPRESS AND IMPLIED,
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IN NO EVENT SHALL WE BE LIABLE FOR ANY INDIRECT, INCIDENTAL,
SPECIAL, PUNITIVE OR CONSEQUENTIAL DAMAGES, OR DAMAGES FOR LOSS
OF PROFITS, REVENUE, DATA OR DATA USE, INCURRED BY YOU OR ANY
THIRD PARTY, WHETHER IN AN ACTION IN CONTRACT OR TORT, EVEN IF
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ENTIRE LIABILITY FOR DAMAGES HEREUNDER SHALL IN NO EVENT EXCEED
ONE THOUSAND DOLLARS (U.S. $1,000).
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We may include additional programs with an order which may be
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provided "as is" and we do not provide technical support or any
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No Technical Support
Our technical support organization will not provide technical
support, phone support, or updates to you for the programs
licensed under this agreement.
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You may terminate this agreement by destroying all copies of the
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programs if you fail to comply with any of the terms of this
agreement, in which case you shall destroy all copies of the
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The relationship between you and us is that of
licensee/licensor. Neither party will represent that it has any
authority to assume or create any obligation, express or
implied, on behalf of the other party, nor to represent the
other party as agent, employee, franchisee, or in any other
capacity. Nothing in this agreement shall be construed to limit
either party's right to independently develop or distribute
software that is functionally similar to the other party's
products, so long as proprietary information of the other party
is not included in such software.
Restricted Rights
Use, duplication or disclosure by the United States government
is subject to the restrictions as set forth in the Rights in
Technical Data and Computer Software Clauses in DFARS 252.227-
7013(c)(1)(ii) and FAR 52.227-19(c)(2) as applicable. The
manufacturer is Oracle Corporation, 500 Oracle Parkway, Redwood
City, California 94065, U.S.A.
Open Source
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use, modification and distribution -- is often licensed under
terms that require the user to make the user's modifications to
the Open Source software or any software that the
user 'combines' with the Open Source software freely available
in source code form. If you use Open Source software in
conjunction with the programs, you must ensure that your use
does not: (i) create, or purport to create, obligations of us
with respect to the Oracle programs; or (ii) grant, or purport
to grant, to any third party any rights to or immunities under
our intellectual property or proprietary rights in the Oracle
programs. For example, you may not develop a software program
using an Oracle program and an Open Source program where such
use results in a program file(s) that contains code from both
the Oracle program and the Open Source program (including
without limitation libraries) if the Open Source program is
licensed under a license that requires any "modifications" be
made freely available. You also may not combine the Oracle
program with programs licensed under the GNU General Public
License ("GPL") in any manner that could cause, or could be
interpreted or asserted to cause, the Oracle program or any
modifications thereto to become subject to the terms of the GPL.
Entire Agreement
You agree that this agreement is the complete agreement for the
programs and licenses, and this agreement supersedes all prior
or contemporaneous agreements or representations. If any term of
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remaining provisions will remain effective.

Smart update / My Oracle Support authentication & MD2withRSA is disabled

Greetings,
We just installed OEM 11g R1 which uses WebLogic 10.3.2.0 using jdk1.6.0_20. We did an all in one install, i.e. 11g DB, WebLogic and OEM 11g R1 on the same OEL 5U5 x86-64 machine and OEM 11g R1 is up and running. The environment is not stable and I was informed that WebLogic must be update with patch WDJ7 using the smart update program, i.e. http://download.oracle.com/docs/cd/E15523_01/doc.1111/e14143/quickrefax.htm.
When we try to authenticate to My Oracle Support with the smart update GUI we receive an error message "Unable to verify your status" and in the logs we see
"javax.xml.rpc.ServiceException: Error processing WSDL document:
javax.net.ssl.SSLHandshakeException: sun.security.validator.ValidatorException: PKIX path validation failed: java.security.cert.CertPathValidatorException: algorithm check failed: MD2withRSA is disabled"
We found a similar post smart update not connecting to my oracle support that said an uninstall and reinstalled of WebLogic with a different JDK solved the smart update / My Oracle Support error.
smart update not connecting to my oracle support
Also:
http://72.5.124.102/thread.jspa?messageID=10933260#10933260
http://forums.sun.com/thread.jspa?threadID=5435040
Could you please help us with a solution to patch WebLogic 10.3.2.0 using the smart update program with ? I'm not sure if uninstalling WebLogic and reinstalling WebLogic with a different JDK will break our OEM installation. Suggestions?
Thank you in advance for your support!
Respectfully,
Roddy

Hi,
Do u hav a supporting license, If so there is a back door solution for this. Contact the oracle support and the them for patch "WDJ7". Copy the path of this .jar in your commonenv.sh file under +"WEBLOGIC_CLASSPATH"+.
Restart the server and the patches would be installed.
regards,
Zeno

CSI - My Oracle Support

Hello,
How can i set up a new CRMOD CSI to My Oracle Support Account. I know is not like the others oracle's products, but i don't know how.
thanks.

Hi - you shouldn't need to have a CSI number to register with My Oracle Support. You just need to use the email address that is listed in your user profile in CRM On Demand to register. As long as you use the same email address, the system should recogize the CSI without you having to put it in. If that doesn't work for you for some reason, you'll need to contact CRM On Demand Customer Care to get their help.

How to create link to Bug DB and Oracle Support SR

I have been trying to connect Bug DB to apex, but got a insufficient previledge error.
I need to connect to Bug DB and Oracle Support through my APEX application to get bug status and SR status automatically.
I think I should create db links to Bug DB and Oracle Support SR DB first,
but I got below error while trying to do it.
Create Database Link Failed.
ORA-01031: insufficient privileges
Who can grant me the privileges, or let me know how to link to Bug DB and SR DB.
My Workspace / Schema of APEX(apex.oraclecorp.com) are listed below.
OARDC_JSRC / JSRC_CLJ --- For Development and Test
NOKK_JSRC / NOKK_JSRC --- For release.
Thanks & Regards,
lgui

Hi Igui,
please don't discuss Oracle internals on the public OTN forum. We have an internal mailing list for such questions. Please see "Internal Application Express Discussion Forum" and "Contact Support" link in the "Side Specific Tasks" region on the login page. This link will also explain what to do to get database link privileges.
About BugDB integration, please have a look at the following posting http://joelkallman.blogspot.co.uk/2010/12/bugdb-reporting-version-2.html
Regards
Patrick
My Blog: http://www.inside-oracle-apex.com
APEX Plug-Ins: http://apex.oracle.com/plugins
Twitter: http://www.twitter.com/patrickwolf

My Oracle Support - always points me to changing my username?

Hi folks,
I just updated my Oracle Support login information to reflect a new username as per a new company/position I have acquired. However, every time I now go to log in to Oracle Support, it kicks me to "Change Username" page ... and there is no links on that page to go elsewhere?
Any help would be greatly appreciated. Also, has "My Oracle Support" replaced "Metalink"? Its been a while since I've accessed this.
Thanks
p.

These forums are not monitored by Oracle Support. Pl contact them by phone to resolve your issue
http://www.oracle.com/us/support/contact-068555.html
Srini

Announcing DataGuard My Oracle Support Community

The My Oracle Support Community which covers all support related questions on High Availability -> DataGuard is available under: https://communities.oracle.com/portal/server.pt/community/high_availability_data_guard/302
Have you ever visited the Community to exchange, learn, share and get answers to your support related questions? This My Oracle Support Community is a vibrant forum for Oracle customers, partners and employees to share knowledge, discover best practices and ask questions. We encourage you to use these communities for all your support related topics.
Generally with over 427,000 members and 227 communities dedicated to product and industry-specific topics, the My Oracle Support Community encompasses a huge range of technologies, applications, and business processes—including 30 focused communities for Oracle Database, 6 for Enterprise Manager, 4 for Engineered Systems etc.
Join a community of peers with real-world experience using Oracle products, and Oracle support engineers who moderate and contribute to discussions, for unparalleled access to deep and practical expertise. With My Oracle Support Community, you’ll get faster, real-time access to information about Oracle technologies to help you improve your operational efficiency and reduce downtime.
An existing support contract is required for this service.
If you have not used the My Oracle Support Communities before, please watch this brief (2 minute) video to help you quickly understand the benefits available to you.
http://bcove.me/rvjqwdn5
Regards,
Carmelo Amoroso
(Snr Manager High Availability Produts for Global Customer Support)

to use MyOracleSupport Communities you need to be part of an organization that gives you access to the the Support with a CSI - That is correct!Got it.
On the other side, working on this other Community will give you the opportunity to integrate the threads with all the contents available from Oracle Support.Even its good point, where we can look up into different communities.
By the way, I would like to clarify that the Community I'm advertising here is NOT replacing this OTN forum.
As you said, I just wanted to take the chance to advertise it in the interest of every customer who can access it.
Hope this helps.Thank you, But you know? still i like to give some good priority to OTN, why because. People who are learning and trying to explore their knowledge and who do not have CSI, where they can contact? they are really helpless. & Support community people all have CSI activiated they can raise SR any time.
Of course you are not asking to leave OTN, its just one of my point why i prefer OTN. but for sure will see threads from Community as well.

Oracle support contact

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