Organizing Outlook moving sent items in conversation view

Can someone shed some light on why in Outlook 2010 and now, since I have upgraded, 2013, sent items are not moved as part of the conversation? If I have an email exchange and decide that I want to keep the conversation I click and drag the
whole conversation into a sub folder, but it leaves the items sent from me in the sent folder!!! WHY!?! Maybe I am missing some logic or reasoning to this, could someone PLEASE shed some light on this?
Thanks
Tony

Clip from this article
http://superuser.com/questions/607349/outlook-conversation-view-move-all-items-in-conversation-no-matter-what-folde
"Expand the conversation completely. Highlight all the messages by click the top one and shift clicking the bottom one. Drag to desired folder."
This solved the problem for me!

Similar Messages

Outlook sync sent items

Has anyone had any issues trying to get outlook syncing sent items:
- If I send a mail from Mobile me wed site then it gets sync'd to Outlook sent items
- If i send a mail from my iphone it appears in my sent items
- If i send a mail from Outlook it DOES NOT appear in my sent items in either outlook or on mobile me
Any ideas??
I am using Outlook 2003 / Win XP

Sort of same issue.
Just ran a quick test PC – running Vista and MS Office 2008 (the new one), Mac running Leopard and MS Office for Mac 2008 (latest version,) all updates on Windows, MS Office (PC and Mac) and Leopard (I just installed the latest update (Mac OSX) and will re-check after it’s installed.
Sent emails do not post either way (between Entourage and PC/Outlook)
(All emails from BB and PC transfer just fine.)
Contacts seem to post between all devices – except for 1 that did not post from entourage to PC/BB – 1 did, 1 didn’t post from entourage to PC/BB
Appointments post from Entourage to PC. Appointments do not post from PC to Entourage.

Rules not working in Outlook 2010 Sent Items folder (Personal Folder)

I've been trying to automatically categorize and send emails I've written and sent to the archive's Sent Items folder. However, everytime I create a rule for a particular type of email it doesn't carry it out. The rule will only work when I manually
click 'Run this rule now...'.
Here is what my rule looks like:
Apply this rule after the message arrives
from Byron33
and sent to 'XXX'
and with 'YYY' in the subject'
assign it to the 'ZZZ' category
and move it to the Sent Items folder (here, 'Sent Items' is in the Archive section)
But it doesn't work. All my other rules work (for the inbox folder). Any way in which I can get this rule to function automatically?

Hi
Thank you for using
Microsoft Office for IT Professionals Forums.
From your description, I understand that the rule will only work when you manually click 'Run this rule now...'. If there is any misunderstanding,
please feel free to let me know.
Turn off Cached Exchange Mode to test this issue:
http://office.microsoft.com/en-us/outlook-help/turn-on-or-off-cached-exchange-mode-HP010355560.aspx?CTT=1
Click the File tab.
Click Account Settings, and then click Account Settings.
On the E-mail tab, click the Exchange account, and then click
Change.
Under Microsoft Exchange server, clear the Use Cached Exchange Mode check box.
Exit and then restart Microsoft Outlook 2010.
If it work fine after turn off cached exchange mode ,please repair your .OST file follow this article steps:
http://office.microsoft.com/en-us/outlook-help/repair-outlook-data-files-pst-and-ost-HA010354964.aspx?CTT=1
More additional information
Troubleshoot rules you can refer to this link:
http://office.microsoft.com/en-us/outlook-help/troubleshoot-rules-HP005242904.aspx?CTT=1
Similar thread you can refer this link:
http://www.msoutlook.info/question/133
Please Note: Since the web site is not hosted by Microsoft, the link may change without notice. Microsoft does not guarantee the accuracy of this
information.
Please take your time to try the suggestions and let me know the results at your earliest convenience. If anything is unclear or if there is anything
I can do for you, please feel free to let me know.
Hope that helps.
Sincerely
William Zhou CHNPlease remember to mark the replies as answers if they help and unmark them if they provide no help.

Mailbox and sent items in Home view

People do not like seeing just the unread items in the Home view. We create a new panel that points to the Mailbox folder. This displays all their previous messages as well as any new ones. However, it also displays the items from the sent folder as well. Is there a way to only display the mailbox items without the sent items in the panel?

Disregard this post. The sent items can be removed from the Mailbox panel by choosing Edit on the panel, select the Display tab, and deselect Sent under Item Source.

Outlook 2011 Sent Items

Why is Outlook 2011 flagging sent items as new after sending. Sent items appear to be treated as new messages, but why? This is frustrating, as I don't want to read a sent item just after I've sent it!!
Using Outlook 2011 SP1 with latest Office updates. Google Apps via IMAP.
Cheers, Rob.

Hi,
Do you have Cached mode enabled in Windows PC Outlook 2010? If so, please turn if off to see the result. To do this, open Outlook 2010, click File > Account Settings > Account Settings, double click your Exchange account, then clear the
Use Cached Exchange Mode check box.
Since this issue may also related to Outlook 2011, you can also post in the Outlook for Mac forum to see if there is any good suggestion:
http://answers.microsoft.com/en-us/mac/forum/macoutlook?tab=Threads
Regards,
Steve Fan
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs.

Synchronisation of Outlook folders: "Sent" items always at the bottom

In Outlook, the "Sent" folder cannot be removed, consequentially in my Iphone the "Sent" folder is always at the bottum of all my Inbox folders. How to change the order?

In Outlook, the "Sent" folder cannot be removed, consequentially in my Iphone the "Sent" folder is always at the bottum of all my Inbox folders. How to change the order?

Sent messages aren't saved in the Sent Items folder in Outlook 2013

When we send a message in Outlook 2013, a copy of the message should be saved in the Sent Items folder by default. If Outlook doesn’t save a copy of the sent message, it may be caused by any one of the following
reasons:
The “Save copies of messages in the Sent Items folder”
option in Outlook is disabled.
The save location for sent messages was changed to another folder.
There is a custom view set on Sent Items folder, or the view on
Sent Items is corrupt.
Outlook Data File may be damaged.
To resolve the issue, use the appropriate method for your situation.
Enable the Save copies of messages in the Sent Items folder
option
To configure Outlook 2013 to save copies of your sent messages in the Sent Items folder, please follow these steps:
1. Click File tab > Options.
2. Click Mail on the left pane.
3. Scroll to the Save Messages section, select the check box before “Save copies of messages in the Sent Items folder”.
4. Click OK.
If it is the replying message that is not saving to the Sent Items folder, we need to disable the “When replying to a message that is not in the Inbox, save the reply in the same folder” option in the location mentioned above.
If you’re using an IMAP account, please also make sure you didn’t select the “Do not save copies of sent items” in Account Settings. To check this, Please refer to the following steps:
1. In Outlook, click File tab > Info.
2. Click Account Settings > Account Settings, and then double-click your IMAP account to open the
Change Account wizard.
3. Click More Settings button.
4. Under Sent Items heading, clear the check box before “Do not save copies of sent items”.
5. Click OK and click Next to complete the configuration.
Make sure there is no rule or anything else to redirect sent messages to other folders
To check if it is caused by Outlook rules, please follow these steps:
1. In Outlook 2013, click Home tab.
2. Click Rules > Manage Rules & Alerts.
3. In the rules list, check if there is any rule that applied to the sent messages may cause this issue.
In addition, some rules may be corrupt or hidden and we cannot see them from the rules list. We need to use the MFCMAPI tool to find and delete the corrupt/hidden rules. To do this, we can use the following steps:
1. Download MFCMAPI tool from: http://mfcmapi.codeplex.com/
2. Start MFCMAPI tool.
3. Click Session menu >
Logon, select the Outlook profile you are using and click OK.
4. Double-click the mailbox that contains the inbox rules that you want to delete.
5. A new window will open. In the new window, expand
Root Container or Root – Mailbox, and then expand
Top of Information Store or IPM_SUBTREE.
6. Right click on Inbox and select
Open associated contents table.
7. In the Inbox window, locate and then right-click the items that have the
IPM.Rule.Message message class, and then click Delete Message.
To identify a specific rule, you’ll have to select the rule in the top pane in MFCMAPI and then scroll down in the lower pane and look at the
Property name(s) column. Find the ptagRuleMsgName property name and check the value against the rule name you were trying to delete in Outlook.
8. In the Delete Item dialog, select
DELETE_HARD_DELETE from the Deletion Style drop-down menu.
9. Click OK.
Reset the view settings on Sent Items folder
If you accidently changed the view settings on Sent Items folder, this may cause some sent messages not visible in the folder. To check if you’ve set any view settings on Sent Items folder, please follow:
1. In Outlook, select Sent Items folder.
2. Click View tab from the Ribbon.
3. Click View Settings button. If you notice the
Reset Current View button is clickable, it means the view settings for Sent Items have been changed before.
4. Click the Reset Current View button and then check the Sent Items folder again.
Scan and repair the Outlook Data File
To repair the .pst file, please follow:
1. Find and start the Inbox Repair Tool in the following path:
For Outlook 2013 on a 32-bit version of Windows:
<disk drive>\Program Files\Microsoft Office 15\root\office15
For Outlook 2013 on a 64-bit version of Windows:
<disk drive>\Program Files(x86)\Microsoft Office 15\root\office15
2. In the Inbox Repair tool, click Browse to locate the PST file by using the Windows file system.
3. Click Start.
4. After the analysis scan has completed, it will present you with a scanning report and options for the next step. Click Repair button.
To repair the .ost file, since this type of data file is a copy of information saved on your mail server, we can just delete the OST file and restart Outlook to re-create a new one.
For more information about repair Outlook data files, please refer to this article:
Repair Outlook Data Files (.pst and .ost).
If you have any comments on this topic, please feel free to post here.
Please click to vote if the post helps you. This can be beneficial to other community members reading the thread.

Same problem here, connecting to a Groupwise (not latest) server. Whenever Mail.app 3 tries to upload/save a new messsage to the server, it would not save and completely lose the message!
I found slightly more information by turning off the "Save to server" option for Sent and Drafts, created a new message that I saved as draft, and then tried to manually move items to the Drafts or Sent folder on the IMAP server.
The error I received was: The message <message> could not be moved to the mailbox <mailbox>-<account>. The IMAP command "APPEND" (to <mailbox>) failed with server error: APPEND NotJunk.
To my inexperienced eyes, it looks like the latest version of Mail changed it's default IMAP handling commands that may be incompatible with older IMAP servers. Anyone else have more insight or know how I can get back Mail.app 2.x from Tiger?

Sent items not saved in personal sent items when shared mailbox is open in outlook

hi,
user is using exchange 2010 and the shared mailboxes are in exchange 2003. when user send an email as send as to the shared mailbox the sent items is not saved in her personal sent items. she can look up the sent items on her shared mailboxes sent items.
I tried recreating her profile when the shared mailboxes are not added in the outlook, personal sent items is okay but when the shared mailboxes is added , sent items doesn't go to her personal sent items. Please help. Is it by design?

Hi,
Since Exchange 2003 server is out of support, I still suggest migrating to Exchange 2010 server.
How about this behavior on OWA, if everything going well as expected, it should be an issue on the Outlook client side.
Please try to run Outlook under safe mode to avoid some AVs and add-ins.
Thanks
Mavis
Mavis Huang
TechNet Community Support

Minor c3-00 glitch - when moving an item in the me...

Items in the main menu are sorted in different order when viewed in List view and in Grid view. This leads to confusion when sorting in list view or in grid view.
When I move an item in the menu in list view, then change back to grid view, the items will be in an unpredictable order. This is confusing to me.
For example, mark the menu items with the next indices: (assume this is the order they are shown in List View).
1. Games
2. Calendar
3. Internet
4. Music
5. Mail
6. Messaging
7. Store
8. Settings
9. Applications
10. Photos
11. Contacts
12. Communities
13. Vodafone
The same icons are shown in the grid view (left to right, top to bottom):
6,2,7,11,3,1,4,10,8,5,9,12,13
When I move an item in List View using the Organize function, the new order in List view will be:
2,3,4,1,5,6,7,8,9,10,11,12,13 (as I wanted).
If I switch back to grid view, the order will be (left to right, top to bottom):
6,3,7,11,4,2,1,10,8,5,9,12,13
It's hard to see the logic behind these changes. It would be good if the same ordering would be used in both views, and moving an item in one view would move the same item in the other view.
Nokia Lumia 520 3046.0000.1329.2001 RM-914
Nokia Asha 302 V15.09 22-05-13 RM-813

You can get rid of the message permanently, if that's what you want, by going to Finder menu Finder>Preferences>Advanced and unchecking 'Show warning before emptying the Trash'.
Or if you'd prefer to leave the warning in place you can bypass it by hitting shift-option-caommand-delete (backspace).

Shared mailbox conversation view; on behalf sent items

Update rollup 4 for SP2 introduced the possibility to have a sent item stored in the shared mailbox on behalf of who you sent it.
Now this works ok, sent items in fact are saved in the sent items folder of the shared mailbox.
But if you put that shared mailbox inbox in conversation view, the sent items are not shown in the conversations. This makes it hard to follow a conversation (as it was before).
Is this a known issue ? By design ? Existing workaround ?

Hi,
Based on my test, after setting by the following KB, I can see all messages which is send by others in Sent Items of Shared mailbox. It also works in Conversation View.
The sent message is not saved in the Sent Items folder of the shared mailbox
http://support.microsoft.com/kb/972148/en-us
As for your issue, please check the DelegateSentItemsStyle value in regedit and make sure your Microsoft Exchange account is set to
Use Cached Exchange Mode to see whether the issue persists.
Thanks,
Winnie

Outlook 2011 on MAC Sent Items folders not syncing when items are moved and deleted

Emails in the in the inbox can be moved to different folders and they will update (disappear from the inbox) on the Macbook with Outlook 2011 . the Windows PC outlook 2010, Iphone and OWA update accordingly. Sent Items that are moved on the Macbook are only
moved in the Macbook. The rest of the machines still have the email in the sent items folder and the "moved" email in the folder it was moved to.
Redid the identity and its a new install. What is next? Sent items are changed on the Macbook more often and the changes need to propagate across all the devices.

Hi,
Do you have Cached mode enabled in Windows PC Outlook 2010? If so, please turn if off to see the result. To do this, open Outlook 2010, click File > Account Settings > Account Settings, double click your Exchange account, then clear the
Use Cached Exchange Mode check box.
Since this issue may also related to Outlook 2011, you can also post in the Outlook for Mac forum to see if there is any good suggestion:
http://answers.microsoft.com/en-us/mac/forum/macoutlook?tab=Threads
Regards,
Steve Fan
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs.

Outlook conversation view when using Send on Behalf of Accounts

Ok, so here's what I'm working with:
Have a group of users that were recently setup with a generic mailbox using "Sent on Behalf of" permissions. They can all view the account in Outlook (2010) fine and can send messages fine from it as well. We made the registry change on all machines
that causes mail they send from that account to appear in the "Sent Items" folder of the generic account instead of their own and that is working well. The only issue is that when attempting to use conversation views they will not work (you replied
to this message, you forwarded this message, etc.) now. As a test, I moved a few items from the Sent Items folder in the generic account over into the Sent Items folder of one of the users own Outlook accounts and the conversation views then works correctly
for those messages.
So basically, it appears as if the registry key change worked for changing where the sent mail from this account goes to, but Outlook doesn't realize that's where they are so conversation views won't work. Anybody have any ideas on this?

Hi,
I can reproduce this behavior in my environment. Outlook can organize
Inbox and other mail folders in conversation view, but Outlook can't organize emails in other mailboxes within one conversation thread.
When we set the registry to have Outlook save email in the "Sent Items" folder of the generic account, the sent mails are not in their own mailboxes. So in theory, it's the default and proper behavior of Outlook.
Something you may want to know about Conversation group:
http://www.slipstick.com/outlook/outlook-2010/conversation-groups/
Regards,
Steve Fan
TechNet Community Support

Feedback on Outlook 2010 Conversations View

Outlook 2010 Conversations view is a great idea, but the Beta implementation has a few usability problems which prevent the feature from being successful-- if I had to use the feature in RTM in its current Beta state, I'd probably turn it off. But fixing it seems not too difficult-- there are only a handful of very annoying usability issues I've found so far. It'd be great to see the issues below addressed in RTM.
1) Keyboard Navigation shouldn't cause auto-expansion. When using the keyboard arrow keys to scroll through my inbox, Outlook will auto-expand the selected conversation. The result is that scrolling with the keyboard is like playing whack-a-mole, with conversations expanding and collapsing seemingly at random. This prevents effective reading of message titles and auto-previews. The same thing sometimes happens when I delete a conversation and the following conversation is selected. In either case, you should *never* auto-expand a conversation unless I press ENTER or right-arrow on a selected conversation. For mouse selection, auto-expansion seems more reasonable since you're not doing mouseclick-mouseclick-mouseclick in sequence like you do from the keyboard when reading and deleting messages.
2) Converation "From" is confusing. Your "From" field shows any unread senders only, and shows all senders if all messages are unread. I'd expect to see all senders in both cases. What's even worse is when you use auto-preview and the most recent message is already read. In that case, you'll see auto-preview text from the most recent (read) message but see a sender(s) of older messages. You'll see User-X's name as sender of User-Y's AutoPreview text. Weird!
3) minor thing: double-click of a collapsed conversation opens the newest message. Once it's expanded, double-click doesn't do anything. It should behave the same in both cases.
4) If you hit up arrow or down arrow to select a conversation, then quickly hit ENTER to open the top message in the conversation, it doesn't do anything. If you do the same thing but wait one second, before pressing ENTER, it will open the newest message. Behavior should be the same in both cases.
5) When I use up/down arrow to select a message with auto-preview showing, sometimes the auto-preview will vanish and sometimes it won't. This is really disconcerting since my eyes need to jump upwards several lines to see what just got expanded. If something is there when the thread is collapsed, it should stick around when it's expanded. Oddly, I don't see this behavior for all conversations-- some will stay showing auto-preview, some won't. Perhaps only one-line auto-previews stick around while 2-3 line autopreviews are hidden upon expansion?
6) When I right-click on a collapsed conversation, I'd expect to see "reply" or "reply-all" options (meaning reply to the topmost message in that conversation) but instead I need to separately select the message to reply to.
Other than these gripes, I think conversations view is definitely headed in the right direction. Nice work!
BTW, I already posted this feedback to the Office 2010 blog, but I got no responses there so am posting here so my feedback won't get lost.
Justin Grant

Thanks Diane for the quick reply! Some follow-up notes:
1. Cool! This is exactly the behavior I was looking for. Once I clicked the checkbox in Options, the behavior is much more predictable when using the keyboard. It's a bummer this setting is not easier to discover. Seems like this should be the default setting. Note that there's a display bug when this option is selected-- I sometimes see odd visual artifacts after I collapse a thread with the keyboard, e.g. rectangles which aren't painted correctly or show up as gray boxes.
2. Nope, you didn't understand correctly. :-) The problematic scenario is where there are some unread and some read messages in a conversation. In that case, the autopreview text shows for the most recent message in the thread (regardless of whether it's read or not) but the "From" field shows the senders of the unread branches only. The result is you can see a sender of one message showing up above the autopreview text for a totally different message. This is weird. And then once you read the last unread message, all the senders come back in the From field, so reading one message causes From to show 10 senders where before it showed only one.
After using it for a while, I like the auto-preview behavior of always showing the most recent message in auto-preview, even if that particular message is read. I also like the behavior of continuing to show auto-preview until all branches of the thread are read. What I don't like is the "From" behavior showing a varying number of senders depending on what's read vs. not. Instead, I'd like to see "From" show all the senders on the thread, in order of recency (most recent branches should show up at the front of From). Extra credit if unread senders show up bold and read senders unbold, but I'd also be OK with all senders showing up bold if the mixed boldness is too hard.
3. try double-clicking on the name (the top line) of an expanded conversation. the double-click doesn't do anything. it should collapse the conversation-- the reverse of what happens when you double-click on a collapsed conversation.
4. doesn't matter now that I have a solution for #1! :-)
5. not a big deal now that I have a solution for #1.
6. This was a bad choice for cleanup: reply is the probably most common (after delete!) operation you want to do on a conversation! Certainly more common than printing or quick steps or the other random things remaining in that context menu. Anyway, thanks for the tip-- I always use right-click for replies, didn't think to use keyboard.
> FWIW, most people don't like the conversation view.
Hmmm. Now that I know about the keyboard no-expand setting, I like Conversations a lot more! If the Office folks can fix the From field issue (#2 above), then the feature will be, to me at least, good enough for RTM.
But assuming these usability quirks get fixed, I really do need this feature. I get hundreds of messages per day and without Conversations I'd have a much harder time dealing with the incoming load-- this is a feature I've been needing for years. I also really like the ability to see my Sent items on the same Conversation without making a trip to Advanced Find.
FWIW, Conversations (assuming the usability issues get addressed) is literally the only feature of Office 2010 that would justify the upgrade price for me. The other improvements in Outlook and the other Office apps are nice, but Conversations saves me several minutes every day... and that productivity adds up quickly!
Justin Grant

Can no longer see messages in public folders in Outlook (2010) conversation view

(originally posted this under MS Community outlook discussion and it was suggested I post it here):
Hello:
I believe this may be related to a recent update, but previously I could see messages from public folders in my conversation view. Now, I am only able to see messages in private folders (including sent items).
I have the cached exchange mode on.
I loved the conversation view because I could move e-mails out of my inbox to public folders (on our company server) to keep my inbox under required size limits, but still have easy access to e-mails within the conversation string. That view in my
opinion was the best upgrade to Outlook when it first came out. Now it's virtually useless for me again.
If there's something i can change to get those messages re-appearing again I'd really love to know what I can do, it was really useful for me.
Thanks in advance to any who reply!

Hi,
Based on the descrtiption, I know that there is no emails exist in public folder when using conversation view in Outlook after installing update.
1. I suggest use OWA to check whether emails exist in public folder when using Conversation View. If it works well, it seems an issue on the Outlook client side.
2. Please check the connectivity between Outlook and Public Folder.
3. I suggest disable conversation view for test to verify whether emails appear in public folder. If the emails appear, it seems an issue on Outlook Conversation View.
4. I also suggest run Outlook under safe mode to avoid some AVs and add-ins. Try to re-create profile to refresh the caches.
Thanks
Mavis Huang
TechNet Community Support

Outlook 2010 not saving Sent emails in Sent Items Folder

This problem does not exist on this forum. Using Outlook 2010 (V 14.0.7106.5001 (64-bit) on Windows 7 64-bit with three accounts: 1 account is Gmail and 2 accounts are IMAP. The IMAP accounts inexplicably stopped saving Sent emails. The
Gmail account still saves the Sent emails.
Tried already:
1. Changing the Sent Items setting from Save on folder on computer to Save on server and then changed back to the way it was, which is correct.
2. Created a new profile and entered the email settings. Still no sent mails being saved.
3. Ran Outlook repair. No luck.
Not sure where to go with this next. Never have run into a problem like this before.

Hi,
Please make sure you have the emails sent to the recipients successfully, if not, the emails may be saved to other folders if you have the following setting:
File tab -> Options -> Mail -> If you checked
Automatically save items that have not been sent after this many minutes,
Save to this folder, you may have your emails stored in the selected folder if the emails are not sent successfully.
Please visit the Webmail site, could you find the sent items there?
Try Reset View, then try to search for the sent emails by keywords in Advanced Find, can you find the emails?
Kindly check the following settings:
File tab -> Options -> Mail
-> under Save messages, make sure you have checked Save copies of messages in the Sent Items folder
If none of the above helps, feel free to contact me again.
Regards.
Melon Chen
TechNet Community Support

Organizing Outlook moving sent items in conversation view

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