Outlook 2013 - Online Archive folders do not remember expand / collapse

For our QA group, we have just upgraded them from Office 2010 to Office 2013 SP1. We have one user that noticed something. With Outlook 2010, the client would remember which folders he had expanded or collapsed under his "Archive" (the online archive
generated by the Archiving feature of Exchange server). However, once we upgraded him to Outlook 2013, this is no longer true. Now, the "Online Archive" header is fully collapsed when he open Outlook every time.
To test, I created a small folder structure with some items in my own "Online Archive" section and was able to reproduce this behavior. Outlook 2013 will remember which folders are expanded or collapsed for the folders in my Inbox but not for the
folders in my Archive. Is there a way to have Outlook 2013 remember the expand / collapse settings for the Archive?

Hi,
I'm marking the reply as answer as there has been no update for a couple of days.
If you come back to find it doesn't work for you, please reply to us and unmark the answer.
Best Regards,
Steve Fan
Forum Support
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Online Archive Search Does Not Search Folders

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Hi,
What’s you Exchange server version? Please confirm if the issue happens to all users when searching the Online Archive folder in both OWA and Outlook client.
If that is the case, the issue may be related to the Search feature in Exchange server. Please restart
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http://technet.microsoft.com/en-us/library/aa995966(v=exchg.80).aspx
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Regards, Sourabh Kumar Jha | Please mark it as an answer if it solves your problem or vote as helpful if you like it. |

Does user receive warning message via OWA?
Ans. - No
How do you set the Archive Quota and Warning Quota?
Ans. - It's
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Outlook 2013 sending email using template not working properly...

I've created several email templates by doing the following:
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Hi Remco,
Please also try to start Outlook in safe mode and test again to check if this issue continues. To start Outlook in safe mode, press Windows key + R to open the Run command, type
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Come back and mark the replies as answers if they help and unmark them if they provide no help.
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In outlook 2013 emails,pdf attachments are not showing in pdf formats

Hi,
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Hi,
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It's recommended to download and install
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Hi,
I'm marking the reply as answer as there has been no update for a couple of days.
If you come back to find it doesn't work for you, please reply to us and unmark the answer.
Best Regards,
Steve Fan
Forum Support
Come back and mark the replies as answers if they help and unmark them if they provide no help.
If you have any feedback on our support, please click
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Outlook 2013 Bug - Categories Column Does Not Display Color In Certain Positions

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Hi,
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Hi there,
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HKEY_CURRENT_USER\Software\Policies\Microsoft\Office\XX.0\outlook\options
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Outlook 2013 emails showing sent but not being rec...

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Exchange 2010 Enterprise – Online Archive not visible in Office 2013 Professional Plus and the Share mailbox.

Hi!
Outlook 2013 professional plus was working perfectly weeks ago, then out of nowhere new profiles doesn't have visible in Outlook the online archive and the shared mailboxes, however it
shows up in OWA.
It was given full permission for those users with no results, online archive is enabled, profiles were already deleted and recriated.
The older profiles work perfectly.
We have the services ActiveSync, Autodiscover, Outlook Anywhere, OWA and they're all working with no errors.
Regards

Hi,
According to my known, this issue could be caused by Outlook cannot reach SCP so cannot get autodiscover.xml.Issue with creating folders caused by missing on TS following registry entry:
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Office\15.0\Outlook\Namespaces\{0006F017-0000-0000-C000-000000000046}\FolderTypes
Could you please check it?

Exchange 2010 Enterprise - Online Archive not visible in office 2013 professional plus and mailbox shared

Hi!
Outlook 2013 professional plus was working perfectly weeks ago, then out of nowhere new profiles doesn't have visible in Outlook the online archive and the shared mailboxes, however it shows up in OWA.
It was given full permission for those users with no results, online archive is enabled, profiles were already deleted and recriated.
The older profiles work perfectly.
We have the services ActiveSync, Autodiscover, Outlook Anywhere, OWA and they're all working with no errors.
Regards
Tiago Barradas

Hi Tiago,
From your description, OWA works work, so your Exchange server is ok.
I recommend you check the following thing for troubleshooting:
Please configure a mail profile with another user who has an Online Archive on that machine and check the result. If it works well, there is something with the problematic mailbox. If the issue persists, the issue is related to your Outlook.
Hope it helps.
Best regards,
Amy
Amy Wang
TechNet Community Support

Outlook 2013 - Online Archive folders do not remember expand / collapse

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