Paid subscription saying it's a trial

I had a one-year month-by-month subscription to CC Illustrator. During that time, my company bought a subscription to the entire CC-suite and wanted me to cancel the month-by-month subscription. It looks like that's been done, but now when I sign into Illustrator, it says there is trouble verifying my membership and is probably a billing issue.
Another issue is that not all CC applications are showing for me. The menu said Fireworks was up to date, but when I searched my computer it wasn't installed (same with a few others). I tried uninstalling, and when it came back it was just to Try, not to Install.
I just need to verify the billing information and check that it's for the correct email address.
Chat is continually down for me (I've tried multiple browsers and it just says to try back another time or try this forum). I would much rather talk to a real person about this as I think it can be resolved quickly.
Another annoyance: at the bottom of a support email, the footer says 'For a list of support phone numbers, please visit our Contact Page', which has no phone numbers. It's just the form for chat or forum. Horrible customer experience.

https://www.adobe.com/account.html for subscriptions on your Adobe page
Unless an employee stops by this forum and reads your message, you need to know...
This is an open forum, not Adobe support... you need Adobe support
Adobe contact information - http://helpx.adobe.com/contact.html may help
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us"

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Paid subscription creative cloud but still trial software?

I have a years subscription, but still my craetive cloud / adobe software seems to think I am within my trail period.
I have cleaned up and reinstalled, but no succes. And I cannot use the software right now an therefore am not amused.
The trial screens should not appear when signing in with an Adobe ID associated with a paid subscription. So I think my account is not working correctly.
Can somebody help me?

Could you please share the following log files from your system so that we could debug this issue.
Files : amt3.log and oobelib.log from /tmp on Mac or %TEMP% on Win.
Please send it across to [email protected]
Thanks
Vikas

Paid subscription needs admin login every 90 days?

Hi!
When reading though the "Manage Accounts, Subscriptions, and Administrative Roles" page on msdn,
http://msdn.microsoft.com/en-us/library/azure/hh531793.aspx#BKMK_frequency I found the the quote:
"Account Administrators must log in every 90 days (or more frequently) to keep the account active. Inactive accounts are cancelled and the related subscriptions removed."
Is this correct?
My main concern is about PAID subscriptions here, not 90-day trial stuff.
If it is, it sound like there is a risk of customers loosing entire production environments if e.g key persons are abscent for work and have not properly handed the login task over to some collegue.
So, anyone knows if the quote above is accurate?
Best regards,
Andreas

Hi,
It really has to be the Account administrator that logs in to keep it active? Is it not good enough that an service administrator logs in?
It is mainly concerned about an Email account which might get expired if you don't login for a long time. If the email a/c associated with azure is expired / de-activated then logging into azure might not be possible.
It is recommended to access atleast once in 90 days to make sure your account is active.
If you are not logging in anywhere with the email for 2 years neither into azure, your azure account will get deleted. If you have logged in at least 1 day before 2 years then it is considered that your account is active and might not get de-activated before
next 2 years.
Warnings, might be sent to the specific email address for the azure account that is going to get expired. As said, if the email is active there are no chances of account getting di-activated.
However, azure is not responsible for sending notifications every time the account is above to get de-activated.
we do not have an option to turn off or change the amount of time for the automatic deactivation.
I have answered your queries based on my experience. But if you still have any concerns, I recommend you create a service request with azure team viahttp://azure.microsoft.com/en-us/support/options/
so that an Engineer can talk to you and clarify your concerns.
Regards,
Shirisha Paderu

Creative cloud software says my free trial has expired, but I have a paid subscription

my creative cloud software says my free trial has expired, but I have a paid subscription and money was taken out of my account so I know it is paid. help!

My problem with Adobe's recognition of my Adobe ID was solved by the chat support. The file "host" was changed, so that Adobe products no longer was blocked. Try the chat.
With Kindly Regards
Palle Tørnqvist
Den 08/04/2013 kl. 14.10 skrev TimmyC123456 <[email protected]>:
Re: creative cloud software says my free trial has expired, but I have a paid subscription
created by TimmyC123456 in Adobe Creative Cloud - View the full discussion
I'm having the same problem. Subscribed to Creative Cloud. All the apps showing as 'Try' rather than the 'Download' buttons that apepar on a colleagues machine (who subscribed a few months ago). When I load the trial of Indesign, if I select 'licence software' - no space to put Adobe ID, only serial number which I don't have with the Creative Cloud membership.
Tried everything that has been suggested. Updated everything in Adobe App' Manager. Gone back to open Indesign - still just has boxes for serial number.
Please sort this out Adobe. I've wasted half a day trying to install on my machine and still have the rest of the studio to do.
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I purchased a new monthly-paid subscription for 1 year(light room).i uninstall it from my desk top and try to install on my lap top. keep getting error saying trial expired.live chat is not going through and i am struggling to get it install.

I purchased a new monthly-paid subscription for 1 year(light room).i uninstall it from my desk top and try to install on my lap top. keep getting error saying trial expired.live chat is not going through and i am struggling to get it install.

Some general information for a Cloud subscription
Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account
-Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
http://www.adobe.com/products/creativecloud/faq.html
http://helpx.adobe.com/creative-cloud/help/install-apps.html to install or uninstall
http://forums.adobe.com/community/download_install_setup/creative_cloud_faq
What it is http://helpx.adobe.com/creative-cloud/help/creative-cloud-desktop.html
Cloud Getting Started https://helpx.adobe.com/creative-cloud.html
PS - you did not need to uninstall from your desktop to install on your laptop
Cloud License allows 2 activations http://www.adobe.com/legal/licenses-terms.html
-Install on a 2nd computer http://forums.adobe.com/thread/1452292?tstart=0
-Windows or Mac does not matter... 2 on the same operating system, or 1 on each
-Both computer Cloud subscription activations may not be in use at the same time

My Creative Cloud says "Start Trial" for PS, ID, AI, DW. Why? All I did was update these apps. I have a paid subscription since Aug 2014.

My Creative Cloud says "Start Trial" for PS, ID, AI, DW. Why? All I did was update these apps. I have a paid subscription since Aug 2014.

Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account
-Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
or
A chat session where an agent may remotely look inside your computer may help
Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html

I have a fully paid subscription to CC and use of installed programs but I can no longer sign in to CC. It repeatedly says "You've been signed out". I have the need to install another program but I can't sign in.

I have a fully paid subscription to CC and use of installed programs but I can no longer sign in to CC. It repeatedly says "You've been signed out". I have the need to install another program but I can't sign in.

Sign Out When Sign In http://forums.adobe.com/thread/1450581?tstart=0 may help
-and http://helpx.adobe.com/creative-cloud/kb/unable-login-creative-cloud-248.html

Creative cloud- activation and trial downloads with a paid subscription

Hi Community,
i needed to find somewhere to post this question as i feel im hitting a brick wall with the support docs that are widely available.
We have introduced Creative Cloud for Education at my work place. i'm trying to put together some installation docs that can be distributed internally, but i cannot get past how the software is activated from a trial copy through to using the subscription that has been paid for, either prior to the trial expiring or upon expiry. As it seems all apps start in a trial mode (not the best idea, it confuses people as to whether they have a legitimate installation i've found)
That aside, does anyone understand from personal experience how you then progress your trial copy into the 'buy' stage when you have already bought the subscription and it is active?
it all seems a bit pointless and perhaps i am missing something here but i cannot get past it, and no amount of support docs i read even addresses 'how' this happens. the closest doc i have found talks about how to take CS6 copy from trial to full.
come on Adobe, help us out with some real instructions person to person. i'm not looking for links to support docs here (as you may have guessed)
Best wishes,
Hailey

Maybe you've run a trial version of a unknown source.
Possibility that your host file is modified and some IP numbers are blocked.
Adobe can't reach the appropriate registration server(s).
A solution can be:
- Log-out desktop CC
- Clean Up your host file (don't know how, Google is our best friend)
- Restart your computer
- Log on CC desktop
I hope this works for you.

Paid subscription, but all products still in trial mode and does not work!

Hello!
I paid subscription, but all products still in trial mode and does not work! In Adobe ID manage page i don't see my subscription Screenshot “Adobe ID”
I received an email confirmation of my payment subscription. Order number 12984126025, my adobe id
[personal information removed... Mod - https://forums.adobe.com/docs/DOC-3731]
[This is an open forum, not Adobe support, please do not post personal information]
Why so?! This is very important! My current project at risk, I can lose money

Please try the below mentioned steps
1) Sign out of the Creative Cloud app
2) delete the opm.db file*
3) update to the latest version of the Creative Cloud app.
*On Windows 7, the opm.db file is located here:
C:\Users\YourUserName\AppData\Local\Adobe\OOBE
*On a Mac, go here:
[Userdir]:Library:Application Support:Adobe
~Deepak

Lightroom says "Develop module is disabled. Please renew your membership to reactivate the D m." I updated Lightroom this week and have used it after the update. I also have a paid subscription until november. What's up?

Lightroom says "Develop module is disabled. Please renew your membership to reactivate the D m." I updated Lightroom this week and have used it after the update. I also have a paid subscription until november. What's up?

Online Chat Now button near the bottom for Activation and Deactivation problems may help
http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html

Trial version interfering with paid subscription

A couple of days after purchasing a pre paid annual subscription I found my storage reduced to 2 GB. When I log into my account plans and products page I see that there are two subscriptions listed. One is the full pre-paid subscription due to renew in 2016 and the other is a 30 day trial. The trial seems to be the active version. I don't know why it is there, I didn't dowload the trial. There is no cancel option under the manage plan screen for the trial version like there is for the full paid version. Has anyone else seen this and/or have a solution?

Chat Now button near the bottom for Activation and Deactivation
http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html

User with an active Adobe ID on a paid subscription, tries to open InDesign CC and is prompted with a Login screen for the "trial version".

The user had the program open earlier today. But now, she can't open the program and gets prompted with the login screen. I don't want her to login as it mentions the "trial version" of the software. We have a paid subscription.
The application opens successfully on other work stations.
I am running the Adobe CC Installer update on her machine now.
Why did her login suddenly become deactivated?

Chat Now button near the bottom for Activation and Deactivation problems may help
http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html
OR
Asked to sign in after paying may help
-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
or
http://helpx.adobe.com/creative-cloud/kb/license-this-software.html
Membership and Payments http://helpx.adobe.com/x-productkb/policy-pricing/membership-subscription-troubleshooting- creative-cloud.html

How do I transfer files I created during free trial to paid subscription?

I created several documents in FormsCentral using the free trial and now I just upgraded to the monthly paid subscription. When I go back into FormsCentral and try to add features to the documents that I created during my free trial, it tells me to upgrade my subscription. So it's not recognizing that I've upgraded. Do I need to transfer the files over somehow? I hope that I am not going to lose all the work I did in creating these documents during my free trial. Thanks for your help.

Hi gshaveaquestion,
Kindly post this query in FormsCentral forum:FormsCentral
Regards,
Florence

How to upgrade an expired trial to a paid subscription?

Hi,
I have an Azure trial subscription that expired. Now I would like to upgrade the free trial to a pay as you go subscription. I do not want to create a new subscription as I have already created multiple VMs under the trial version and would like to continue
to use them, unless they will still be available under the new subscription.
When I went to account.windowsazure.com/Subscriptions, the only option I have there is "You have no active subscriptions. Click add subscription to obtain one". Although this is not what I want to do, I clicked
on add a new subscription, and went through the steps, at the end I got a message to contact support because of my payment method. I am using a company American Express card that is valid.
My questions are:
1. How to upgrade my trial to a paid subscription?
2. If my only option is to create a new subscription, who do I troubleshoot the payment issue, and will my existing VMs continue to be available under the new subscription?
Thanks.
mhannaoui

Hi,
From my experience, we can use administrator accout to login azure
account centor and remove the spending limit, refer to
http://msdn.microsoft.com/en-us/library/windowsazure/dn465781.aspxfor more information about changing spend limit, if you adminstrator account can't login, Please connect to Azure
support, it's free, and it's the best choice for you. Please contact support team by creating a support ticket at
http://www.windowsazure.com/en-us/support/contact/
Or if that doesn't work because you don't have an active subscription you will need to contact general customer support to have them create a support ticket for you
http://support.microsoft.com/gp/customer-service-phone-numbers?wa=wsignin1.0
Best Regards
We are trying to better understand customer views on social support experience, so your participation in this interview project would be greatly appreciated if you have time. Thanks for helping make community forums a great place.
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Cannot Upgrade Trial to Paid Subscription

When I try to upgrade my trial:
...and click Upgrade Now, I get an error message:
Help. I do not want to have to create a new account from scratch and redo all the setup work I've already done. I want to upgrade my trial to a paid subscription.
Adam Kane, Technical Director, ForgeFX, http://www.forgefx.com/

Hi,
If so, I would suggest you contact support, it's free, and it's the best choice for you.
Please contact support team by creating a support ticket at
http://www.windowsazure.com/en-us/support/contact/
Regards,
Azam khan

Paid subscription saying it's a trial

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