Paper tray won't close

HP Color LaserJet CM2320nf MFP printer:
So, I put more paper in the paper tray and closed the drawer as usual. Only the drawer will not close. I have looked inside to see if there is anything visible that would prevent it from closing. I see nothing. Without paper, I can't print easily (just with a couple pieces of paper). This is wierd. Has never happened before.
I have turned off and on the printer, not that that would help -- but the paper tray will still not slide into the printer.

Hi tonjalr,
Welcome to the HP Forums!
I am sorry, but to get your issue more exposure, I would suggest posting it in the commercial forums, since this is a commercial product. You can do this at http://h30499.www3.hp.com/hpeb/ .
I hope this helps.
I worked on behalf of HP

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@Bobsbob
‎Thank you for using HP Support Forum. I have brought your issue to the appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post ( serial numbers and case details).
If you are unfamiliar with the Forum's private messaging please click here to learn more.
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Zadora wrote:
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I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

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Hello jmcguckin,
Welcome to the HP Forums.
HP Technical Support, North America 1-800-474-6836. For all other regions click here.
http://www8.hp.com/us/en/contact-hp/ww-contact-us.html
Thank you for posting on the HP Forums.
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Hard Reset – While printer is powered ON, pull
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I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post serial numbers and case details.
If you are unfamiliar with how the Forum's private message capability works, this post has instructions.
RnRMusicMan
I work on behalf of HP
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@Bobsbob
‎Thank you for using HP Support Forum. I have brought your issue to the appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post ( serial numbers and case details).
If you are unfamiliar with the Forum's private messaging please click here to learn more.
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Hello Slowboy058 ,
Welcome to the HP Forums.
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Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

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Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

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I am an HP employee.
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Paper tray won't close

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