Please update your Creative Cloud payment information
Received email ..." During our most recent billing cycle, we were unable to process the payment for your Creative Cloud membership with the payment information currently on file. To ensure that you continue to enjoy the benefits of Adobe Creative Cloud, please review and update your payment information." Verified my credit card information is correct and there are no issues with card.
How do I correct this? Tried customer care chat, but couldn't wait any longer for response.
Tim Anderson
Some general information... because you really need Adobe to fix this
Make sure that EVERY DETAIL is the same in every place you enter your information
-right down to how you spell and punctuate the parts of your name and address
Change/Verify Account https://forums.adobe.com/thread/1465499 may help
-Credit card https://helpx.adobe.com/utilities/credit-card.html
-email address https://forums.adobe.com/thread/1446019
-http://helpx.adobe.com/x-productkb/global/didn-t-receive-expected-email.html
-http://helpx.adobe.com/x-productkb/policy-pricing/change-country-associated-with-adobe-id. html
Similar Messages
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I received an email inviting me to "update your Creative Cloud payment information" (unable to process...)
I've checked the info and it's correct.
What to do now?Make sure that EVERY DETAIL is the same in every place you enter your information
-right down to how you spell and punctuate the parts of your name and address
Change/Verify Account https://forums.adobe.com/thread/1465499 may help
-Credit card https://helpx.adobe.com/x-productkb/policy-pricing/membership-subscription-troubleshooting -creative-cloud.html
-or by telephone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html -
Changing Creative Cloud payment information...
I got this email to update my Creative Cloud payment information, but when I follow the link they provided and instructions I can find nowhere in which to do that. i even tried the help menu & it is not there. Then when i tried sending a message to the so called 24/7 thing it wouldn't let me submit my question... so WTF! I'm really pissed now.
Hi There,
To update the credit card details kindly contact our support team via: Contact Customer Care
Thanks,
Atul Saini -
Unable to finish Creative cloud payment information
Are the Cloud membership pages still down? I still can't get past the payment form.
Hi Ezootaa,
Kindly follow the steps mentioned in CC desktop lists applications as "Up to Date" when not installed.
-Ankit -
Becouse of expire of credit card I updated billing information by providing data of new credit card but system just says "We're sorry, the billing information on file could not be used for this payment. Please update your information.". What exactly is wrong?
Are you 100% sure that every detail of your information is the same in each place?
Make sure that EVERY DETAIL is the same in every place you enter your information
-right down to how you spell and punctuate the parts of your name and address
Change/Verify Account https://forums.adobe.com/thread/1465499 may help
-Credit card https://helpx.adobe.com/utilities/credit-card.html -
Geting this errror, eventhough information is ok: We're sorry, the billing information on file could not be used for this payment. Please update your information.
And please remove one of my unassigned user.Are you 100% sure that every detail of your information is the same in each place?
Make sure that EVERY DETAIL is the same in every place you enter your information
-right down to how you spell and punctuate the parts of your name and address
Change/Verify Account https://forums.adobe.com/thread/1465499 may help
-Credit card https://helpx.adobe.com/utilities/credit-card.html -
I have a new visa debit card, I have tryed several times to put in this new information into my IPad. The program keeps telling me.
There's a billing problem with a previous purchase. Please update your payment method.
The program will not let me update, what am I doing wrong. rose165I would love to have a phone number to call someone with apple on this issue.
-
Please update your payment method???
Hi, the other day I was downloading an app, and it came up with a message saying, 'there was a problem with your previous purchase, please sign in.......etc'. So I went on to my account information, and tryed re-typing my security code, but then it came up with a message saying, 'please update your payment method'. What does this mean, I have tried everything :(
contact iTunes store support !
http://www.apple.com/support/itunes/contact/
click the blue link next to the green shopping bag and follow the steps -
i have purchased appe. now, when i instaling or updating free apps, this massage is appearing: there is a billing problem with a previous purchase. please update your payment method.
Hi there ebadkowsar,
I would recommend taking a look at the information found in the article below if you are having issues with your iTunes Billinb information.
Pay an unpaid balance in the iTunes Store
-Griff W. -
"Please update your billing information"
Hi,
I have had a problem all day with my CC & CS6 apps where everytime I try to open them i get the "Please update your billing information" box.
I can now not open any of my apps and in turn missed 2 deadlines today. This is not a problem with my card as I can see in my transaction history that my latest payment came out of my account today.
I have been online on chat to tech support with no help.
Would really appreciate some help.
BHi David,
I have still been getting the same behaviour. I was on the phone to tech support who were very helpful but couldn't find the source of the problem either.
I am currently re-installing my CC apps as a last resort.
Just to note here that the issue I have is probably different than the others with similar symptoms, because my account/billing has been confirmed as fine and my account is being charged.
Thanks a million -
I just tried to download and install an update to Creative Cloud and got an error message that the operation was unable to be completed. Now I cannot access Creative Cloud at all. Please advise.
Run the cleaner tool and reinstall everything from scratch.
http://www.adobe.com/support/contact/cscleanertool.html
Mylenium -
I Cannot update or purchase from itunes because of this error " We were unable to authorize your payment card for this purchase please update your billing info " this error is beacuse my brother tried to purchase some game worth 38$ which i dont need it and i want to report a problem for this issue and able to get update my apps
Welcome to the Apple Community.
Apple's policy on sales of digital content is that all sales are final. If however you wish to appeal to Apple, select the content which is causing a problem and use the 'Report a problem' button in Your Purchase History. -
We were unable to authorize your payment card for this purchase. Please update your billing info.
we were unable to authorize your payment card for this purchase. Please update your billing info.
I am currently on holiday and do not have access to my credit cards security code can i update it when i get back from holiday?Hello
thank you for your reply
However now i have another problem, it seems that my account has been charged by apple through a app purchase despite my credit card details not being complete
i went to reportaproblem but the 'i would like to cancel this purchase' option is not here' -
I tried downloading an app as per usual and the message 'There is a billing problem with a previous purchase. Please update your payment info' appeared. Everything in regards to my payment info is correct. What's going on? Help me!
Is there any sort of error message on the payment details screen on your account ? If not then if you enter your card's security code does that trigger an error message ?
-
Confirmation: We received your Creative Cloud Student and Teacher Edition (one-year) payment
I have received 2 x this mail: Confirmation: We received your Creative Cloud Student and Teacher Edition (one-year) payment
First at 11:55 and second at 16:10 (french hours)
Must I contact my bank?Hi caplangues-luxembourg
Payment was only taken once. Sorry for any confusion caused.
Kind regards
Bev
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