Problems receiving bt emails into Outlook

i used to be able to recieve emails from both virgin and bt to my microsoft outlook but now l cant receive bt, happily receiving virgin which l dont use much and keep getting a pop up box from outlook connector saying password and sign in failed. I dont understand this at all as l have just reset my bt password thinking that would sort the problem but l am now having to log on outlook and bt separately to retrieve emails. please help lm at a loss as lm no pc wizard. The password is defo right think its something to do with setting s on outlook , Cheers help would be appreciated

mandyg577 wrote:
i used to be able to recieve emails from both virgin and bt to my microsoft outlook but now l cant receive bt, happily receiving virgin which l dont use much and keep getting a pop up box from outlook connector saying password and sign in failed. I dont understand this at all as l have just reset my bt password thinking that would sort the problem but l am now having to log on outlook and bt separately to retrieve emails. please help lm at a loss as lm no pc wizard. The password is defo right think its something to do with setting s on outlook , Cheers help would be appreciated
Hi. Welcome to the forums.
As you say that this has suddnely just started (rather than a few weeks and a few days ago when there were server problems affecting lots of people), then this usually points at an individual account access problem.
This can be a fleeting problem, but unfortunately can last a few days in some cases. If you keep trying every few hours, it might suddenly spring into life. If after 3 or 4 days it still doesn't work, then pop back.
Are you with BTinternet or Virgin may I ask, because that could be relevant.
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PaddyRay wrote:
I am receiving duplicated emails in Outlook 2007.
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Thx for your reply.
You mean the OfficeScan will cause this problem. As I know some of the machines have installed AVG as well, but some people couldn't receive the correct email, some did.
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If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
"All knowledge is worth having."

Problems receiving bt emails into Outlook

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