Purchased Shows/Movies Not Playing

I just see a grey box and there is no sound. I'm on the current version (7.6.2) and I'm not sure if this is something that happened when I updated versions as I haven't tried to watch anything in a while.

Don't know if it's related to Quicktime because I'm up to date on my software. I purchased a television show . . . there's only video, no audio. I e-mailed the iTunes support people on the 16th but haven't gotten a response as to what my next step is

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Purchased shows/movies not working

I have purchased couple movie and shows from the istore. when i try and watch them the sound works great, but the visual is way behind and pauses throughout. after a few minutes the screen turn green and it will maek itunes close. have played wmp files and they work great, also play dvds and they work great. Even play the sample version before you purchase show and it works great. Its just the playback that doesnt work.

Ok,
After searching a little longer I found it.
Check this link http://docs.info.apple.com/article.html?artnum=305392.
My problem is that my drive is SATA; as soon as i copied the files (video + movies etc) to my external drive, and then played played them in Quick time from their new location, everything worked well.
HOPE THIS HELPS

Purchased itunes movies not playing in completion on iphone

I have a purchased movie from itunes and it will not play from start to end without being interrupted and defaulting back to the the video screen.
Apple support had me to this
1. Turn off iphone completlely and reboot. Load up movie, which failed to run properly.
next tried...
2. Remove movie from itunes and reload and resync. Failed again to work properly.
3. The apple supports next suggestion is to find someone that has an iphone and get them to load up a movie from my computer. This I have not done.
I just do not understand why this movie plays fine in itunes but crashes on the iphone.

correct me if i am wrong, but you do not get that option to convert movie to ipod/iphone, just to acc that i recall.

After updating to Yosemite, some tracks on purchased albums will not play.

After updating to Yosemite, some tracks on purchased albums will not play.

Hi klivak,
If you are having difficulties with playing certain tracks purchased from the iTunes Store in iTunes, I would suggest deleting those songs and then downloading them again. See this article -
iTunes 11 for Mac: Download previous purchases from the iTunes Store
Thanks for using Apple Support Communities.
Best,
Brett L

My purchased music will not play on any of my devices. It is there but it will not play. Please help.

My purchased music will not play on any of my devices. It is there but it will not play. Please help.

Try deleting and redownloading the music.
Downloading past purchases from the App Store, iBookstore, and iTunes Store

PC crashed, after reinstalling everything my purchases songs will not play.

PC crashed, after reinstalling everything my purchases songs will not play. I have the files but they say they are not authorized to be played on this pc. It is the same pc but i have had to reinstall windows and itunes. Please help me, how can i play my purchased songs?

How did you do this? I got the same message - some items not copied because I'm not authorized - minus the PC crashing.
I'm sooo bitter..how can I not play songs that I purchased?!
You help would be much appreciated!
managed to authorize it
Gateway Windows XP
Gateway Windows XP

Out of 8 movies I have purchased, one will not play. It locks up iTunes if you try and advance or back up the play.

For months now I've had an issue with the movie Zero Dark Thirty. If I pause the movie or try and advance the play to back uo the play I get the beach ball and iTunes stops responding. I have to force quit iTunes. To allow this I can't start the movie in full screen mode since when iTunes stops responding, there is no way to force quit the movie. I have to power down and then back up.
Currently I'm running PS X 10.10.4 build 14E11f as an Apple OS X beta tester but the problem started with 10.10.3
I always run the latest build of OS X and iTunes.
To trouble shoot I open the movie in reduced scree size so I can access the DOCK and force quit iTunes
As soon as I get the beach ball, Activity Monitor show iTune not responding.
Thanks

Hello bradesparza,
Thanks for using Apple Support Communities.
For more information on this, take a look at:
Some of my iTunes Store purchases won't play
http://support.apple.com/kb/ht1325
Best of luck,
Mario

After the latest version of Adobe flash player was installed, movies and tv shows will not play, and

After the latest version of Adobe Flash Player was installed, movies and tv shows will not run, and most of the news videos will not play. I've tried uninstalling and reinstalling it but that does not help.

I have windows (crap) seven and internet explorer. When I try to access movies or tv shows, I'm always asked to install the latest version of Adobe Flash Player. When I check the programs list, it indicates that Adobe Flash Player Active X is installed. I have uninstalled adobe and reinstalled it several times. Do you suppose this is a virus, and I need to redo the hard drive completely?

Purchased and Rented movies not playing

recently any movies that i have downloded form itunes store or movies that i have previously downloaded haven't been playing back.
when i go to choose a movie itunes can see my movies are there but when i play them it comes up with a blank screen ( no audio or visual) and the timer counts down as if the movie is playing. This also happends with movie clips/video clips i steam from the store.
i have removed, repaird and reinstalled itunes 64bit about 6 times, downloaded quicktime and reinstalled it twice. Updated my drivers and made sure everything else was up to date, even did a system restore and still no luck.
i am running windows 8 pro 64bit but this problem has only happend with in the last 2 weeks and i have been running win8 since the start of the year.
please help

DJBama wrote:
I can view either my purchased or rented movies on Apple TV
I assume you mean, "I can't view either my purchased or rented movies on Apple TV"
The white screen indicates an authorisation issue, try restarting your tv and if that is unsuccessful, try de/re-authorising your itms account.

Purchased music will not play on iPod after iTunes 6.0.1 (3)

After upgrading to iTunes 6.0.1 (3) and then syncing my iPod Photo I can no longer play songs purchased in iTunes on my iPod (cds copied to iTunes play fine). The music (and album art) for the iTunes purchased shows up on the iPod, but the iPod just quickly cycles through any purchased music without playing it - this applies to all purchased music (recently purchased and stuff purchased 9 months ago when I got my iPod). The music plays fine using iTunes on my laptop. I have the latest firmware update on the iPod Photo (1.2).
Any thoughts/help are appreciated.

seems like Apple wants us to illegaly obtain the songs from now on. You know the story about starving musician, poor janitor at studio, well it is not important now.
I am done with being cool, now i want something that will actually work. lets see how long will it take for iTunes update to come accros, and will anyone in Apple say we are sorry guys, we screwed up. hmmm, maybe refund for all the songs you purchased would be fair, you know guys we sold you and told you it will work on your coputer, but look surprise they dont. no, not even crappy explanation, just new update.

Rented movie not playing. I have 81Mbps Internet and can stream anything else HD. it's not WiFi either because signal strength is full and I can view anything other than rented movies on apple TV unit. it charges me for renting but doesn't play

Rented "Gone Girl" on apple tv. It charges me, but will not play for more than 4 seconds at a time. I have exercised every step of apple's troubleshooting and nothing fixes the problem. I have a very strong, steady 81 Mbps Internet connection speed and can stream any other HD through the apple tv except for this rented movie. This is not the first time this has happened either. I just gave apple $6 for free and am currently watching the movie streaming through my cable provider's on demand channel with ease. Oh yeah, and when I seek apple support for the issue, apple wants $2 just to contact someone! Give me my money back please and I will never attempt to use your poor tv service again.

The limitation of approximately 200 titles has been discussed before, we can't be sure whether it will be something that gets fixed or not. I'm not really sure what your other issues are, if I use search instead of lists, I find whatever I want and am able to rent or purchase subject to those options being available for that particular title.

Aimersoft ripped movies not playing on ATV2

I use the program Aimersoft DVD ripper to rip movies to my hard drive then I upload them to my iTunes so they'll play on my ATV2. Haven't had any problems with this until today. A movie I just ripped will play on my iMac just fine and will show up on my ATV2 screen but when I press play it won't play. I've checked all of the settings in iTunes for the movies that play correctly and nothing is different in the one that won't play.
Any suggestions?
Thanks!!!

May not help but ocaasionally restarting AppleTV/iTunes can actually fix some hiccups with the device.
If you have used the software without issue in the past, is it possible you've picked the wrong encoding setting/s this time? Might be worth trying again?
I have no experience with the software you mention and as others have said we can't discuss such things in detail anyway.

Movie not playing

This has happened a few times. I'll buy a movie and play it no problem, then when I go to play it again I get a pop-up that says it can't play because my computer doesn't have HDCP. It played just fine before, I didn't change computer or re-purchase the movie. Then for no reason it will start playing it again only to say the "computer doesn't support HDCP" thing again down the road. How can I fix this it's getting rather annoying. Any help would be apreciated.

I just ran across this recently and the following link appears to have fixed it for some users before.
http://web.mac.com/makentosh/iWeb/tipsfromtheiceberg/Blog/F03D0979-8D90-40E4-B38 4-56746670C82B.html
How long is your video? Chances are, it's just taking a long time to download. The automatic conversion from iMovie to iWeb isn't adding the code that allows the video to play WHILE it's downloading. If you instead export as QuickTime and choose the Web format, it's the same settings BUT people will be able to see it as it's downloading. You'll have to build the page by hand, but that's not very difficult using iWeb

SWF slide show does not play

I need some help with a Fireworks swf slide show.
This is the web page:
http://www.shortlifeweb.com/DrTedScott/index1.html
And here is a hard link to the slide show:
http://www.shortlifeweb.com/DrTedScott/images/slideshow.swf
The slideshow.swf works fine, so I think the files and swf
are properly located.
However, in the index1.html, the slideshow does not play.
Any help would be appreciated.
Ken.

To make things simple, I created a blank page - no template,
no formatting. And it still does not play.
According to some of the tutorials I have seen, the slide
show should play within Dreamweaver, but it doesn't play there
either.
Thanks.
http://www.shortlifeweb.com/DrTedScott/slideshow_test.html
I am including the entire html code.
<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0
Transitional//EN" "
http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">
<html xmlns="
http://www.w3.org/1999/xhtml">
<head>
<meta http-equiv="Content-Type" content="text/html;
charset=utf-8" />
<title>Untitled Document</title>
</head>
<body>
<object
classid="clsid:D27CDB6E-AE6D-11cf-96B8-444553540000" width="550"
height="400" id="FlashID" title="showing_photos">
<param name="movie" value="images/slideshow.swf" />
<param name="quality" value="high" />
<param name="wmode" value="opaque" />


<object type="application/x-shockwave-flash"
data="images/slideshow.swf" width="550" height="400">

<param name="quality" value="high" />
<param name="wmode" value="opaque" />

<div>
<h4>Content on this page requires a newer version of
Adobe Flash Player.</h4>
<p><a href="
http://www.adobe.com/go/getflashplayer"><img
src="
http://www.adobe.com/images/shared/download_buttons/get_flash_player.gif"
alt="Get Adobe Flash player" width="112" height="33"
/></a></p>
</div>

</object>

</object>
<script type="text/javascript">

</script>
</body>
</html>

Some of my purchased songs do not play in itunes

I have purchased song from itunes either via my phone or through my computer ( but mostly through my phone). I noticed that some of the songs that i purchased do not play on my iphone and now im finding out that there are not even playing in my itunes. I can see the album artwork and the songs ( it seems like the file is there) but when I go to play the songs on my phone it just skips to the next shuffle songs. So it is as if the songs were purchased but then I cant get them to play.
I also just went back and dowloaded the latest versions of both itunes and for my iphone.
Does anyone know how I can fix this problem?

Hello jaiwill,
Welcome to the Apple Support Communities. Sorry to that there is an issue with some of your purchased songs. First, I recommend trying to delete the problematic songs and redownload the songsfrom your past purchases.
Follow these steps to delete the song from iTunes:
Delete an item from your library
Click the item to select it, and press the Delete key.
Click Delete Item.
Do one of the following:
Remove the item only from your iTunes library: Click Keep File.
Delete the item from your computer: Click Move to Recycle Bin. The item is removed the next time you empty the Recycle Bin.
You can find the full article here:
iTunes 11 for Windows: Delete songs, playlists, or other items
http://support.apple.com/kb/PH12359
Follow these steps to delete the song from your iPhone:
Delete a song from iPhone: In Songs, swipe the song, then tap Delete.
I found the steps to do this on page 61 of the iPhone User Guide ( http://manuals.info.apple.com/en_US/iphone_user_guide.pdf ):
You can follow the steps to redownload the songs in this article:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
http://support.apple.com/kb/ht2519
If you are still not able to play the songs after redownloading them, you can report an issue with this purchases using the steps in this article:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
http://support.apple.com/kb/ht1933
Best,
Sheila M.

Purchased Shows/Movies Not Playing

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