Re: one or more cartridges appear to be damaged

my printer is approximately 2 years old and no longer under warranty. I just replaced two cartridges that were empty, approximately 60.00 worth of ink. Printer had not been used in about two months as I could not afford to replace the ink. Now I am getting an error message that two of my cartridges are damaged. I pulled and inspected them. They look fine but cleaned them anyway. I have reset several times and still getting message. Both cartridges are almost new just unused for the two months I was out of the other inks. Printer is telling me I need to remove and replace. There must be another solution as they are new and I refuse to replace new cartridges. If this is the only solution then I will be buying a brand new printer made by a different company!!!!! This printer cost me a little over 300.00 and ink is expensive! Frustrated here to say the least!

The document here may help resolve ink cartridge errors on your Officejet Pro 8600 printer The area to clean would be the gold contacts.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
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"One or more cartridges appear to be damaged"

I purchased my office jet 8620 last Oct 29 from the Office Depot in Niles, IL (#3242). It worked very well until the original ink cartridges (set up) needed to be replaced. I removed the old ones, installed the new ones using HP cartridges and after a couple minutes the screen on the machine displayed this message:
""One or more cartridges appear to be damaged. Remove them and replace with new cartridges."
I assumed that the brand new cartridges were defective so I returned them and bought new ones but I am getting the same message, and the printer won't print anything.
I went through this checklist (http://support.hp.com/us-en/product/HP-Officejet-Pro-8600-e-All-in-One-Printer-series---N9/4322914/m... and spoke with HP customer service by phone. The tech never offered to replace the pinhead assembly - instead, she suggested that I contact the Office Depot store in Niles and return the entire thing.
Now the store manager tells me he won't replace the unit because it is past the 6 month purchase date, but did offer to "take a look" at the cartridge carriage and heads to make sure they're okay.
Can an HP rep inform me what my next step should be? Recontact Tech support?
Thanks,
Mike M.

What cartidges are you replacing? 932/933 or 950/951. I have an 8600, approximately 2 years old where the printer ran fine on 932/933 but now insists on 950/951.

Error message:- One or more cartridges appear to be damaged.

This error message comes up when I turn on the my HP PHOTOSMART 6520 printer:-
One or more of the cartridges appears to be missing or damaged. Install or replace the affected cartridges.
When I lift the door up, the printer cartridges do not move from the right hand side and so I can't get to them to change them/remove. What would you suggest? Thanks for any help.

Hello Sassari,
Welcome to the HP Forums.
I see that you are having an issue with the carriage not moving so you can change the ink cartridges as well as a Ink cartridge error.
I do have a few troubleshooting steps we can try in the attempt to resolve this issue.
First off, please make sure that you have the printer power cable connected directly to a wall outlet and not a power bar/strip. Here is a document that uses a LaserJet printer as an example but it is meant for HP products in general. Please click on the following link that explains the Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector.
I also suggest that we try to remove the power cable from the rear of the printer and while it is disconnected, please attempt to move the carriage over by hand to the middle of the printer. Remove the ink cartridges but do not replace. Remove them and then close the printer back up and reconnect the power cable. The error message should change to "No ink cartridges installed". At this point, open the access panel and install new ink.
If you are still getting the original error message, please click on the following link for the 'Incompatible Ink Cartridge' or 'Indicated Ink Cartridge Must Be Replaced' Message Displays on the C....
If the troubleshooting does not help resolve your issue, I would then suggest calling HP's Technical Support to see about further options for you. If you are calling within North America, the number is 1-800-474-6836 and for all other regions, click here: click here.
Thank you for your time.
Cheers,
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W a t e r b o y 71
I work on behalf of HP

One or more cartidges appears to be damaged How can I tell which one?

I just had my 4 cartidges refilled at Cosco. Came home and installed them and get the One or more cartidges appears to be damaged message. Looked at the little example on the printer screen and it looked like it was telling me the Yellow was the one. Just bought a new yellow and still get the message. Does the printer tell you which cartridge is bad or is it just replace them all?

bnba,
Welcome to the HP Forum.
Commentary
This is a difficult question to ask of our Experts in that most of us would never suggest that you use refilled cartridges in your HP printer in the first place.
Long term, you might damage the printer using refilled ink cartridges. This is true for any brand printer in my opinion.
If the printer was inexpensive to begin with - well, little lost except the shame for the trash created when the printer must be replaced soonner rather than later.
If you paid good money for that printer - then you might consider the investment you have made thus far and decide whether refilled cartridges are worth the risk.
Short term -- you can run a diagnostic test on the printer and see if it can tell you what it thinks about the situation.
Most printers provide diagnositcs and testing under Settings or Tools on the Front Panel.
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Dragon-Fur

Error message 'One or more cartridges appear to be missing or damaged'.

Hi, can someone help suggest what i do next? I'm getting the above error message on the main black ink cartridge. I've tried 3 different cartridges so I'm pretty sure it's not the actual catridge that's a problem as they can't all be faulty. There's no problem with the other 4 cartridges.

Hello MTBB,
Welcome to the HP Support Forums!
I would like to see if there is anything more to suggest regarding the cartridge error on the printer. What is the model of the printer you are having the issue with?
Since you have done - in my opinion - the best troubleshooting step by replacing the cartridges already, it may be a printhead issue. Take a look through this HP document: 'Incompatible Print Cartridge', 'Print Cartridge Problem', or 'Cartridge Missing or Damaged' Message..., it may have a step or two more worth trying.
Thanks, for posting.
JERENDS
I work on behalf of HP
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Cartridges appear to be missing or damaged

I have a new 6830 printer. After printing two photos I am now getting a "one or more cartridges appear to be missing or damaged" message. I have replaced them, cleaned them, reset the printer and nothing works. This is infuriating as I just bought the printer to replace another HP printer that died.

Hi ayaggy,
Here is a support document from hp.com that gives you steps to try for this exact printer and error message.
Let me know if this solves your problem!
Thanks,
-hjs_19 *I work on behalf of HP
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7520 Photosmart Printer Cartridge Problem Missing or Damaged

I am looking for help because we keep getting a cartridge problem stating one or more cartridges appear to be missing or damaged. When we bought the printer, we had problems getting the cartridges to work. This is our first time changing any color cartridges and we get this same issue. After two days of trying everything, as soon as I logged on to this site, the cartridges decided to work. But I am hoping someone can give suggestions to make this process easier in the future. We followed all directions and put in read HP cartridges that were brand new. We could get all but blue and yellow to work. Then we could get yellow and not blue; then blue and not yellow. The system keeps giving the message Cartridge Problem.

Ours is now working, but I have no way of knowing what we did differently to get the cartridge to work. They are all HP cartridges. We just kept putting them in over and over. I had given up and logged on to this chat room and suddenly it recorgnized the last cartridge. I was hoping someone could give us a hint of what the problem would be so we could avoid it next time. My only suggestion to you is to keep trying. Sometimes it helped with one cartridge to tilt it slightly. It is very frustrating because you are correct that you cannot do ANYTHING until you fix the problem. If you could at least print in black and white, it would not be so irritating. We have owned a number of HP printers, and this has never been an issue with the prior ones.

Cartiage Problem-one or more cartiages are missing or damaged

Officejet 6600
I unpluged the printer briefly. After I plugged the printer back in I began receiving the following.
X Cartridge Problem
Until Cartridges are installed, make sure the printer is turned on to avoid damage to the printer. One or more cartridges are missing or damaged.
I pressed the OK button and it would cycle and go back to the above screne. Also, on the main scene in the upper right corner there are 4 droplets, each representing each color. Above the second from the right (Yellow), there is a yellow triangle sign with a !.
I have replaced the cartridges and still have the problem.

Hi @prince041181
I'd like to help you with your Officejet 6600. Please complete the troubleshooting steps presented in the following document; A 'Cartridge Problem,' 'Ink Cartridge Failure,' or 'Incompatible Ink Cartridges' Error Message Displ....
If the issue persists, I suggest calling us. Don't hesitate to call, although the printer may be out of warranty, the cartridges could be in warranty; therefore, there wouldn't likely be a fee for the phone support. We will, at our option, either replace products under warranty that prove to be defective or refund the purchase price.
We could even determine after troubleshooting that it is a problem with the printer, in which case they may offer you a discount on a newer model.
The number to call is 1-800-474-6836 for Canada and US, or you can Contact HP Worldwide.
To find the “Warranty Ends” date, look in the following table for the date's location on each product. The date follows the YYYY/MM/DD or YYYY/MM format, where YYYY indicates the year, MM indicates the month, and DD indicates the day.
I hope this helps.
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Sunshyn2005 - I work on behalf of HP

The item contains one or more busy items that cannot be changed

We have a Windows 2003 file server and we are having issues with Macs retrieving files/folders from it. There is a folder on the Windows share named "dropbin" that UserA has full permissions on. UserB has the following NTFS permissions on the dropbin folder.
Traverse Folder / Execute File Allow
List Folder / Read Data Allow
Create Files / Write Data Allow
Create Folders / Append Data Allow
Write Attributes Allow
Write Extended Attributes Allow
This gives UserB the ability to look inside the dropbin folder and place content in there. This same user cannot delete or pull down anything that a different user (UserC) has put in there. UserA (the person with full permissions) should be able to pull down anything put in there.
This works fine from an XP box if an XP user (UserB) puts content in there UserA from a Mac or a PC can get and manipulate the data. If a Mac user (UserB) puts a file up there (it seems to happen with a .txt file, a .cp file, or a .zip file) UserA from a Mac gets the following error when trying to download the file:
"You may need to enter the name and password for an administrator on this computer to change the item named item.txt"
When you hit continue you get the following error:
"The item item.txt contains one or more busy items that cannot be changed"
If you proceed to enter in the admin credentials, the file doesn't copy down to the local Mac and fails without an error.
A couple of things we noticed....
1. If Mac UserB puts up a Word document or a .dmg file then UserA from a Mac can pull it down fine without errors.
2. On the Windows 2003 server we noticed that for each file we tried to upload it creates a ._ corresponding hidden file. For example, item.txt also has ._item.txt. If we go up on the server and remove the hidden file, Mac UserA can pull down the file fine.
3. We tried zipping the files (or files and folders) locally on Mac UserB's desktop then putting the .zip file up there but since it creates a ._file.zip Mac UserA still can't pull it down.
4. The fix we found for this is to have Mac UserB place the files they want to upload into a folder on the desktop, then upload that folder. When Mac UserA comes by they can pull down that folder's worth of stuff.
We are accessing the Windows 2003 file share by going to the finder and using the "Go" menu and entering in:
smb://servername/sharename
and they use their Windows domain credentials to log in.

We may have figured this out but it requires some more testing. The reason why the file upload creates the ._ files in the dropbin folder when UserB puts content in there is because UserB does not have the "Delete" permission in that folder. My guess is that it creates the ._ file when the file is in transit but then deletes that file after it has completed the transfer (but without the delete permission it couldn't remove the ._ file). What we did was added another user to the NTFS permissions for that folder, we added the built in "CREATOR OWNER" account and gave that user the "Delete" permission, now the ._ files do not appear under there and UserA can come along and manage the uploaded file okay.
Hope this helps someone else out.

HELP! Second time...Some attributes of one or more of the files.

I allready post this question in the morning, but got no answer.
I want to know if someone have had this problem before.
Maibe I didn't explain myself well, please let me know if you understand what is the problem I am having. I really need to sove this, I have more than 60 hours of material allready captured and I can't start editing until I solve this problem. I am working with two G5s and I have the same error in both of them.
Here is the question again with some corrections to see if you guys undestand me:
I am batch capturing a HUGE project that I logged on FCP 4.5, I am now working with FCP5. I have captured arround 70 hours of material. In some cases I captured the clips but it shows the clip as if it was offline. When I try to reconect the media the following mesage shows up:
"Some attributes of one or more of the files you hace chosen do not match the attributes of the original. This may cause problems within the sequence that are dependent on them. The attributes that differed are the follows:
- Media start and end
Would you like to try to connect them again?"
What does this mean?
I do not have any sequence yet, am I going to have future problems with the sequence in the project?
PLEASE HELP!!!!!
Thanks a lot in advance.
Jorge

I haven't found an answer to this yet and wish I could give advice.
However, I'm looking for it. And if you find anything - we'd love to know.
I've got a very large progect - all the media was manually copied over (via the finder) to external lacie FW drives which were brought here to another satellite editing room. I recieve updated projects from the primary edit and relink the media - The audio files have tended to 'mismatch' when I reconnect the updates. And it appears this is increasing in frequency each time! (I relink to each new version of the project which is sent).
At this point it seems all the audio files bring up the same "File Attribute Mismatch" window. Only in certain sections of the sequence is the audio out of sync (to a variable degree +/- 5 to 7 frames).
This occours when I replicate the workflow on another machine.
This does NOT happen when I've sent the projects back to the original edit suite - which has the original media. The reconnection is fine.
So it appears this might be due to the media itself - and possibly when it was copied over.
But I can't yet figure out why this problem appears to be increasing, occouring with more audio files.
If anyone has any ideas to this - which sounds very similar to the original issue on this thread - we'd be obliged to reciprocate the help!
Cheers
G5 dual 2.3GHz power PC Mac OS X (10.4.6) FCP 5.0.4 / QT 7.1
12 G4 PowerBook (1Ghz) Mac OS X (10.4.1)

Error message: The preset used by one or more sequences in this project requires third-party components that could not be located. These sequences will be modified to use a custom sequence setting instead. To continue editing using the original preset, qu

Hello all,
I can't open a PP project without this error message appearing:
"The preset used by one or more sequences in this project requires third-party components that could not be located. These sequences will be modified to use a custom sequence setting instead. To continue editing using the original preset, quit the application without saving the project, reinstall any third-party components that are required and reopen the project".
What I had been doing before this occurred was editing a PP project using ProRes sequences and multi-camera editing. Multi-camera was not working very well and after a few attempts to fix that I gave up and finished the job cutting 3 layers of video instead. AME refused to render the three finished sequences of over 1hr duration so rendered final videos from the PP sequences.
I tried deleting plists for AME, PP and QT, repairing disc permissions and rebooting but there was no improvement.
Client is satisfied for now but will want to come back to this job at a later date so decided to uninstall and re-install AME and PP in the hope both would be ready to work properly when needed again. AME works fine in conjunction with a different PP project but now I can't open the PP project in question without the above error message appearing.
Having searched the net it would seem that the problem may be caused by ProRes but I haven't been able to find a definitive solution for the problem. Does anyone know either:
1. How to fix this?
2. If I chose the "modified using a custom sequence setting", can I be sure that my sequences will look the same even if they don't use ProRes? The final deliverable format will be mp4 so as long as the overall look doesn't change then I can afford a change in the edit codec. It's just that with three sequences over an hour long, I don't want days of work to be ruined.
Other older PP projects of mine open and work fine.
Premiere Pro CC 8.2.0
Media Encoder CC 8.2.0.54
OSX 10.10.2
Any help would be greatly appreciated.
Duncan.

Adobe web chat come up with a solution.
Open the PP project.
Export your sequence or project as a Final Cut Pro XML file.
Set up a new PP project.
Import the Final Cut Pro XML file.
This will get you back up an running.
Since getting back to editing this project I have found that some things will be lost or change in using XML:
You will lose position key framing, black video clips, dissolve fx, audio levels, audio dynamic fx, the ability to open a multi camera clip and change the camera view.
You will keep cut points, crop fx.
Not perfect but only took a couple of hours to save 3 days work.

Service template problem - Unable to perform the job because one or more of the selected objects are locked by another job - ID 2606

Hello,
I’ve finally managed to deploy my first guest cluster with a shared VHDX using a service template.
So, I now want to try and update my service template. However, whenever I try to do anything with it, in the services section, I receive the error:
Unable to perform the job because one or more of the selected objects are locked by another job. To find out which job is locking the object, in the jobs view, group by status, and find the running or cancelling job for the object. ID 2606
Well I tried that and there doesn’t seem to be a job locking the object. Both the cluster nodes appear to be up and running, and I can’t see a problem with it at all. I tried running the following query in SQL:
SELECT * FROM [VirtualManagerDB].[dbo].[tbl_VMM_Lock] where TaskID='Task_GUID'
but all this gives me is an error that says - conversion failed when converting from a character string to uniqueidentifier msg 8169, level 16, State 2, Line 1
I'm no SQL expert as you can probably tell, but I'd prefer not to deploy another service template in case this issue occurs again.
Can anyone help?

No one else had this?

My hard drive fried and had to be replaced. I'm trying to install CS4 from my original discs but keep getting this error message - "One or more of the required components of Adobe Creative Suite 4 Design Standard failed to install correctly". A customer s

My hard drive fried and had to be replaced. I'm trying to install CS4 from my original discs but keep getting this error message - "One or more of the required components of Adobe Creative Suite 4 Design Standard failed to install correctly". A customer service rep gave me a link to download off the Adobe site, but when I try to open the file to run it, I get this error message - "A problem occurred extracting the archive".
Can anyone help?

Yep. Nothing happens at all. Windows tries to execute the uninstaller, but I don't get any other screen and all activity stops for the MSI. I monitored it in Process Monitor and the MSI executable appears, but is quickly ended, like it couldn't find anything or something.
It's as if windows has a blank entry in Programs and Features, because it used to show the size of the Adobe application in the "Size" column. Now it's just blank. Link to screenshot below:
http://img829.imageshack.us/img829/5006/screenshotcaf.jpg
Note the install date. That's when I was able to successfully reinstall it. Now I can't even do that. I should also mention I tried Revo Uninstaller. It deleted one small registry key, but nothing changed.
By the way, is the CS cleaner supposed to ask for a disc in the drive when you run it? It refused to run unless I had one in it, so I used my install dvd.

"Because a USB device was drawing too much power from your computer, one or more of your USB devices have been disabled." HELP!

When I plug in my son's iPad I get this message "Because a USB device was drawing too much power from your computer, one or more of your USB devices have been disabled." I only have one charger for this iPad all my other chargers are for iPhone 4s. I have pluggerd it in different outlets around the house and the iPad will not charge. When I plugged it on my lap top to back it up it gave me the warning message. HELP!!

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Uninstalled Old PS Versions - Now Get "One Or More File. . .etc" Error Message When Launching PS CC

I just unistalled PS C3 through 6 on my computer leaving only PS CC for use going forward. Having done this I now get this error message when launching PS CC: "One or more files in the Adobe Application Support folder, necessary for running Photoshop, are missing. Please run the Photoshop installer and re-install Photoshop." The thing is PS CC still appears to be working okay once that error message is cleared. How can I get rid of that error message? I can't reinstall using the CC Updater because it still sees PS CC on the system thus it won't install another copy. I'd just as soon not uninstall it and I'm not sure that would fix the issue anyway.
Any ideas?

Hi jpolster,
You can uninstall PS CC through the Control Panel in windows/Utilities in MAC & the reinstall PS CC.
Thanks

Re: one or more cartridges appear to be damaged

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