"One or more cartridges appear to be damaged"

I purchased my office jet 8620 last Oct 29 from the Office Depot in Niles, IL (#3242). It worked very well until the original ink cartridges (set up) needed to be replaced. I removed the old ones, installed the new ones using HP cartridges and after a couple minutes the screen on the machine displayed this message:
""One or more cartridges appear to be damaged. Remove them and replace with new cartridges."
I assumed that the brand new cartridges were defective so I returned them and bought new ones but I am getting the same message, and the printer won't print anything.
I went through this checklist (http://support.hp.com/us-en/product/HP-Officejet-Pro-8600-e-All-in-One-Printer-series---N9/4322914/m... and spoke with HP customer service by phone. The tech never offered to replace the pinhead assembly - instead, she suggested that I contact the Office Depot store in Niles and return the entire thing.
Now the store manager tells me he won't replace the unit because it is past the 6 month purchase date, but did offer to "take a look" at the cartridge carriage and heads to make sure they're okay.
Can an HP rep inform me what my next step should be? Recontact Tech support?
Thanks,
Mike M.

What cartidges are you replacing? 932/933 or 950/951. I have an 8600, approximately 2 years old where the printer ran fine on 932/933 but now insists on 950/951.

Similar Messages

Error message:- One or more cartridges appear to be damaged.

This error message comes up when I turn on the my HP PHOTOSMART 6520 printer:-
One or more of the cartridges appears to be missing or damaged. Install or replace the affected cartridges.
When I lift the door up, the printer cartridges do not move from the right hand side and so I can't get to them to change them/remove. What would you suggest? Thanks for any help.

Hello Sassari,
Welcome to the HP Forums.
I see that you are having an issue with the carriage not moving so you can change the ink cartridges as well as a Ink cartridge error.
I do have a few troubleshooting steps we can try in the attempt to resolve this issue.
First off, please make sure that you have the printer power cable connected directly to a wall outlet and not a power bar/strip. Here is a document that uses a LaserJet printer as an example but it is meant for HP products in general. Please click on the following link that explains the Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector.
I also suggest that we try to remove the power cable from the rear of the printer and while it is disconnected, please attempt to move the carriage over by hand to the middle of the printer. Remove the ink cartridges but do not replace. Remove them and then close the printer back up and reconnect the power cable. The error message should change to "No ink cartridges installed". At this point, open the access panel and install new ink.
If you are still getting the original error message, please click on the following link for the 'Incompatible Ink Cartridge' or 'Indicated Ink Cartridge Must Be Replaced' Message Displays on the C....
If the troubleshooting does not help resolve your issue, I would then suggest calling HP's Technical Support to see about further options for you. If you are calling within North America, the number is 1-800-474-6836 and for all other regions, click here: click here.
Thank you for your time.
Cheers,
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

Re: one or more cartridges appear to be damaged

my printer is approximately 2 years old and no longer under warranty. I just replaced two cartridges that were empty, approximately 60.00 worth of ink. Printer had not been used in about two months as I could not afford to replace the ink. Now I am getting an error message that two of my cartridges are damaged. I pulled and inspected them. They look fine but cleaned them anyway. I have reset several times and still getting message. Both cartridges are almost new just unused for the two months I was out of the other inks. Printer is telling me I need to remove and replace. There must be another solution as they are new and I refuse to replace new cartridges. If this is the only solution then I will be buying a brand new printer made by a different company!!!!! This printer cost me a little over 300.00 and ink is expensive! Frustrated here to say the least!

The document here may help resolve ink cartridge errors on your Officejet Pro 8600 printer The area to clean would be the gold contacts.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

One or more cartidges appears to be damaged How can I tell which one?

I just had my 4 cartidges refilled at Cosco. Came home and installed them and get the One or more cartidges appears to be damaged message. Looked at the little example on the printer screen and it looked like it was telling me the Yellow was the one. Just bought a new yellow and still get the message. Does the printer tell you which cartridge is bad or is it just replace them all?

bnba,
Welcome to the HP Forum.
Commentary
This is a difficult question to ask of our Experts in that most of us would never suggest that you use refilled cartridges in your HP printer in the first place.
Long term, you might damage the printer using refilled ink cartridges. This is true for any brand printer in my opinion.
If the printer was inexpensive to begin with - well, little lost except the shame for the trash created when the printer must be replaced soonner rather than later.
If you paid good money for that printer - then you might consider the investment you have made thus far and decide whether refilled cartridges are worth the risk.
Short term -- you can run a diagnostic test on the printer and see if it can tell you what it thinks about the situation.
Most printers provide diagnositcs and testing under Settings or Tools on the Front Panel.
Click the Kudos Thumbs-Up to show you appreciate the help and time from our Experts.
Although I strive to reflect HP's best practices, I do not work for HP.
Click Accept as Solution when the Answer is a good Fix or Workaround!
Kind Regards,
Dragon-Fur

Error message 'One or more cartridges appear to be missing or damaged'.

Hi, can someone help suggest what i do next? I'm getting the above error message on the main black ink cartridge. I've tried 3 different cartridges so I'm pretty sure it's not the actual catridge that's a problem as they can't all be faulty. There's no problem with the other 4 cartridges.

Hello MTBB,
Welcome to the HP Support Forums!
I would like to see if there is anything more to suggest regarding the cartridge error on the printer. What is the model of the printer you are having the issue with?
Since you have done - in my opinion - the best troubleshooting step by replacing the cartridges already, it may be a printhead issue. Take a look through this HP document: 'Incompatible Print Cartridge', 'Print Cartridge Problem', or 'Cartridge Missing or Damaged' Message..., it may have a step or two more worth trying.
Thanks, for posting.
JERENDS
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

Cartridges appear to be missing or damaged

I have a new 6830 printer. After printing two photos I am now getting a "one or more cartridges appear to be missing or damaged" message. I have replaced them, cleaned them, reset the printer and nothing works. This is infuriating as I just bought the printer to replace another HP printer that died.

Hi ayaggy,
Here is a support document from hp.com that gives you steps to try for this exact printer and error message.
Let me know if this solves your problem!
Thanks,
-hjs_19 *I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos Thumbs Up" on the bottom right of this post to say "Thanks" for helping!

7520 Photosmart Printer Cartridge Problem Missing or Damaged

I am looking for help because we keep getting a cartridge problem stating one or more cartridges appear to be missing or damaged. When we bought the printer, we had problems getting the cartridges to work. This is our first time changing any color cartridges and we get this same issue. After two days of trying everything, as soon as I logged on to this site, the cartridges decided to work. But I am hoping someone can give suggestions to make this process easier in the future. We followed all directions and put in read HP cartridges that were brand new. We could get all but blue and yellow to work. Then we could get yellow and not blue; then blue and not yellow. The system keeps giving the message Cartridge Problem.

Ours is now working, but I have no way of knowing what we did differently to get the cartridge to work. They are all HP cartridges. We just kept putting them in over and over. I had given up and logged on to this chat room and suddenly it recorgnized the last cartridge. I was hoping someone could give us a hint of what the problem would be so we could avoid it next time. My only suggestion to you is to keep trying. Sometimes it helped with one cartridge to tilt it slightly. It is very frustrating because you are correct that you cannot do ANYTHING until you fix the problem. If you could at least print in black and white, it would not be so irritating. We have owned a number of HP printers, and this has never been an issue with the prior ones.

Cartiage Problem-one or more cartiages are missing or damaged

Officejet 6600
I unpluged the printer briefly. After I plugged the printer back in I began receiving the following.
X Cartridge Problem
Until Cartridges are installed, make sure the printer is turned on to avoid damage to the printer. One or more cartridges are missing or damaged.
I pressed the OK button and it would cycle and go back to the above screne. Also, on the main scene in the upper right corner there are 4 droplets, each representing each color. Above the second from the right (Yellow), there is a yellow triangle sign with a !.
I have replaced the cartridges and still have the problem.

Hi @prince041181
I'd like to help you with your Officejet 6600. Please complete the troubleshooting steps presented in the following document; A 'Cartridge Problem,' 'Ink Cartridge Failure,' or 'Incompatible Ink Cartridges' Error Message Displ....
If the issue persists, I suggest calling us. Don't hesitate to call, although the printer may be out of warranty, the cartridges could be in warranty; therefore, there wouldn't likely be a fee for the phone support. We will, at our option, either replace products under warranty that prove to be defective or refund the purchase price.
We could even determine after troubleshooting that it is a problem with the printer, in which case they may offer you a discount on a newer model.
The number to call is 1-800-474-6836 for Canada and US, or you can Contact HP Worldwide.
To find the “Warranty Ends” date, look in the following table for the date's location on each product. The date follows the YYYY/MM/DD or YYYY/MM format, where YYYY indicates the year, MM indicates the month, and DD indicates the day.
I hope this helps.
Please click the Thumbs up icon below to thank me for responding.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

Following cartridges appear to be missing or damaged

Hi,
I have an HP Officejet 6500A Plus. I've replaced the ink in the printer several times since I purchased it, however I've had A LOT of problems with these cartridges. I keep getting the error prompt "the following cartridges appear to be missing or damaged." I've owned HP printers since the early days with my first Mac, but never have I had this problem. There is no real secret to installing these cartridges, but I waste more time getting error message off than I do printing. That's not productive.
So if I'm missing something, please tell me what because this sure is a pain.
This question was solved.
View Solution.

Sorry to hear about your issue. Try walking though this document and see if this resolves your issue.
'The following ink cartridge appears to be missing or damaged' Error Message Displays on the Product
Please post back and let me know if this solved your issue. I want to make sure the issue is resolved
-------------How do I give Kudos? | How do I mark a post as Solved? --------------------------------------------------------

HP Officejet Pro 8500A 910A "Ink cartridges appear to be missing or damaged"

I have a yellow ink cartridge that is still 75% full but now my printer is giving me the error message, "Ink cartridges appear to be missing or damaged". I have tried all of the troubleshooting tips recomended by HP and all have failed other than replacing the cartridge, and that worked. I am trying claim a warranty on this cartridge as it is still well within the warranty date. HOWEVER, everytime I input the information, the page switches to the sales page!!! I am ready to throw this $350 POS HP 8500a out the door and burn it then post the video on youtube of how crappy the service and product is! PLEASE GIVE THE DIRECT LINK TO OBTAIN THE WARRANTY ON THIS INK CARTIDGE!!!! Or is this your plan to make people so frustrated that they give up and you don't have to reemburse the customer? Way to go customer service!!!
Regards, Joanns

I'd advise calling HP phone support. You'll need to tell them the warranty ends date written on the cartridge...(no need to enter it on the website, as that's just for printer warranty)
http://welcome.hp.com/country/us/en/wwcontact_us.html
Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP

With Firefox open an update window came up; I clicked on Restart Later. When I later clicked on Firefox icon, a message brefly appeared "Firefox is damaged and cannot be opened" and the icon changed to a generic one with the "Do Not" slash across it.

With Firefox open an update window came up; I clicked on Restart Later. When I later clicked on Firefox icon, a message briefly appeared "Firefox is damaged and cannot be opened" and the icon changed to a generic one with the "Do Not" slash across it.

Many Thanks, Kurt.
I knew I'd seen the solution you've provided somewhere - either in MacWorld or MacFormat - but couldn't remember the Gatekeeper bit!
I shall save it somewhere VERY safe now in case this happens again …
You have made an old man very happy and saved me from worrying that senile decay had suddenly set in. (I was 70 last week so you might understand the situation from that.)
Best wishes
OllyanDinah

Ink cartridge appears to be missing or damaged

I have a Photosmart Premuim C309a printer. I have just installed a magenta cartridge and this message comes up. 'The following ink cartirdge(s) appeat to be missing or damanged. (pink square symbol) refer to printer documentation.' I have looked in the manual and can't find any soluations. It's very frustrating, because I can't use the printer!!

Hi Castletonway, Welcome to the HP Support Forums! I see you have recently replaced your Magenta cartridge on your HP Photosmart C309a printer and are now getting the error 'The following ink cartridges(s) appear to be missing or damaged. (pink square symbol) refer to printer documentation', I understand your frustration and would like you to start here: 'Ink Cartridge Problem: The Following Print Cartridges Appear to be Missing or Damaged' Error Message Displays on the Computer Please complete all steps in order and let me know the outcome, I will watch for your reply. Thanks,

Printer Cartridge appears to be missing or damaged

Just bought all new color cartridges and installed them, but I'm getting the error message in the subject line for one of the cartridges. So, I tried the troubleshooting (following all the instructions to the letter) and I'm still getting the error message. So, I find out that the only solution left is to get the printer serviced. Well, surprise: my warranty expired, 4.5 months ago. Am I pissed off? You bet. I'm stuck with three new colour cartridges that I have opened so I can't return them and an HP Officejet 6500 that's a year and 4.5 months old that's pooched. Thanks HP. Remind me to never buy your printers again.
Addendum:
After leaving the printer opened, for about 15 minutes, the cartridge holder with the cartridges firmly in place began moving back into its Hiding Place, then came out again and centered itself, promptly chirped and recognised all the cartridges as OK. HP may want to include this step in it's documentation -- er, not the part where I thank HP and ask them to remind me not to buy their printers anymore. Apparently they just take a bit more thime to adjust themsleves. All for now. Cheers.

Update: Bless you, Disgruntled. After mulling it over for 30 minutes or so with its maw open to the wind, the thing stirred to life just like you described.
And I was ready to go buy a Craig's List used printer! Came to the brink of paying for phone support, even!
Whew! I'm sure not buying any more cartridges for this thing, though. I'll take its continued health day by day. Thanks so much for posting your story.

L7590 Error message won't go away "ink cartridges appear to be missing or damaged" HELP!

I opened the door to get my cartridge numbers. The numbers are not visible so I closed the door. Now I am getting a meaasge that my cyan and black cartridges are missing or damaged. Both were almost brand new. I have now removed and reinstalled them and removed power to the printer overnight. It won't clear up. I need help, please! Thanks!

I'd advise calling HP phone support. You'll need to tell them the warranty ends date written on the cartridge...(no need to enter it on the website, as that's just for printer warranty)
http://welcome.hp.com/country/us/en/wwcontact_us.html
Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP

USB failure: "The project appears to be damaged, it cannot be opened." CS2

First of all - yes, I'm using CS2. I can't afford to buy a newer version at the moment, so I'm living in the past.
Second of all -- I am committing several egregious sins that would make my past video editing teachers cringe: I was editing directly off my USB, and I didn't make the occasional iterated file-name save as I ought to have. I realize this is rather poor planning on my part, but my lack of harddrive space (and USB disk space, honestly) dictated my actions more than my better judgement.
After saving a file -- not experiencing any crashes, mind you -- I went to edit one of the unrelated clips in After Effects to import into Premiere, because I had a few fancier things I'd wanted to do before importing it. Upon finishing the clip to my satisfaction and exporting it, I returned to my Premiere Pro project, only to be greeted with the following error:
"The project appears to be damaged, it cannot be opened."
So, into the wonderful world of autosaves I go (because there is only so much advice I can stand to ignore, and the autosaves are one feature I turn off only when absolutely positively desperate) -- except the autosaves all appear to be similarly affected, much to my dismay.
Advice? Is my work unrecoverable? Is it a matter of looking for USB repair software? Is there some trick I can employ to let it load whatever parts are not corrupted, and fix whatever is? The file certainly seems large enough to contain at least some useful information, though I know that means almost nothing in the world of oh-my-gosh-what-did-I-just-do-fix-this-ack-is-this-the-end-etc-etc computer errors.

OK I've tried to make sense of this an to troubleshoot it myself. I've spent lots of time trying to find a solution relevant to the problem, but so far have not. Seems time to submit and see what help there may be.
I'm using Premiere Pro 3 on a HP desktop with 3.0 GHz chip, w 4 GB sys memory using MS WinXP. It's sold as a "media PC".
There's a 2TB WD MyBook external drive attached by fire wire to the desktop PC (PC A). The desktop PC has 150GB hard drive and a high end graphics card that supports dual monitors. I've been editing with this rig over 2 years with no problem.
I have various other external hard drives I've been using with no problem, including another MyBook 2TB, an Iomega 500GB, and 3 or 4 small WD Passport type hard drives with 400GB to 500GB apiece. I have two laptops that meet the system requirements for using Adobe Premiere Pro CS3. Both have PPro CS 3 installed.
Recently, I started getting a message when opening PPro projects on this drive using the desktop PC: "project appears to be damaged, it cannot be opened".
In the past, this message has happened occassionally. When it did, I'd retrieve a file from the Premiere Auto save directory and just continue on with no problem. More recently - this past weekend - I suddenly found all the PPro projects on the 2TB external drive generate the same "project damaged" message when I try to open them.
I have various PPro projects in progress on other external drives used on other PC's. So I opened PPro project files on another drive with the same desktop PC A with no problem. All projects on other drives open OK on the desktop PC.
So it seems the desktop PC is not causing the "projects damaged" problem.
Then I used a different PC - one of my laptops that has the same PPro software installed - same version installed off the same disc. Using the project files on the 2TB - the drive that seems to generate the "files damaged" messages, has no problem opening on one the laptop PCs. So it appears the 2TB external drive is not source of the problem since it works with PCs besides the desktop.
It would be great to diagnose the problem so I could get a solution, but getting a diagnosis seems to defy logic.
The project files on external 2TB drive - when used with the desktop - don't work
The project files on different external drive, when used with the desktop - work OK
So the desktop is not causing the problem, because PPro project files on other drives work fine on the desktop.
So maybe it's the 2TB drive that's the problem.
The same project files on the 2TB drive - where the "projects damaged" message happens - work OK on either of the two laptop PCs.
The projects on the 2TB drive all open with no problem on the laptop PCs.
Since the project files on drive the 2TB drive work fine on both laptop PC's, the 2TB drive is not the source of the problem either.
Just to be sure, I completely uninstalled the entire Creative CS3 Suite from PC A the desk top and completely reinstalled it.
Same problems, uninstalling and reinstalling the software makes no difference.
o Using PPro project files on the 2TB drive, with the desktop, generates the "projects damaged" message.
o Using PPro project files on the other drives, with the desktop, generates NO "projects damaged" message.
o Using the PPro project files on the 2TB drive with other PCs generates NO "projects damaged" message.
Hope this makes sense. The symptons certainly don't Thanks for whatever advice and feedback can be shared. GWDMRG

"One or more cartridges appear to be damaged"

Similar Messages

Maybe you are looking for