Redemption code says inactive, bought package yesterday
A few questions here about photoshop elements 10 / premiere elements 10.
I bought Adobe Photoshop Elements 10 / Adobe Premiere Elements 10 combo pack. Came home excited for new software and I had to go online to get a serial number. No big deal, takes 5 seconds. After all, this couldn't possibly be harder than getting an E-book onto a Kobo... So I enter the redemption code with the re-captcha. BOOM "redemption code is inactive. Please contact Adobe customer support." How may I ask do I do that? Any numbers? Yup it turns out after 3 minutes of searching, so I call it. Aaaaand now they say I can't have free support for a $150 program because it's "Elements". Talk about a catch 22.
1) What does inactive mean? Does this mean the Authorized Adobe Reseller did not scan it out correctly? Did the product sit too long on the shelf? Did someone try to use the code and it no longer works? No clue here, and no information given to resolve it other than "contact Adobe support".
2) If the retailer serial number on the box (not the upc) matches up with the serial number on the sales receipt, did it ring up correctly?
3) Or should I get a full refund and get another copy from a different location?
I have already done the steps in the following page with no result: http://helpx.adobe.com/photoshop-elements/kb/serial-number-retrieval-process-faq.html
I would call support again (probably to no avail) but I work and sleep during their hours with no substantial time to call and be on hold for 45 minutes (increasing my cell phone bill...). Does customer support have an email if this cannot be resolved instantly via telephone?
Edit: I looked at the serial number on the box and the one on the ticket. They differ by ONE digit. This could have something to do with it. I will update to help others with the same issue when I get a resolution.
Use this Web site for customer support issues:
http://www.adobe.com/support/contact/
After selecting the appropriate Help topic, you can usually initiate an on-line chat session to resolve the problem.
Ken
Similar Messages
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My redemption code says inactive but i just purchashed today help???
can somebody PLEASE help me install my photoshop. my redemption code comes back as inactive. i live an hour away from the walmart i purchased it at so i would prefer to be able to resolve this from home. How can I retrieve my serial number?
See if anything here helps, and definitely try the validation link on that page, which often works when the one in your receipt doesn't:
http://helpx.adobe.com/x-productkb/global/redemption-code-help.html -
Typed in Redemption code says it's invalid but confirmed 4 times it is correct
Typed in Redemption code says it's invalid but confirmed 4 times it is correct
Present your findings to whomever sold you the code. They need to provide you with one that works properly.
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Redemption code says inactivated, but store claims it was
What are my next steps? I purchased photoshop elements 12 yesterday at Best Buy and am stuck at the redemption code. Thanks for your information!
I appreciate your response - but I have circled around with that and double checked the numbers/letters, etc. I have returned this to Best Buy and they exchanged for a whole new package - same problem. I guess I will be returning this and giving up - since I can't find a link to customer support beyond this forum. Really disappointed in this...
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My redemption code says it's invalid??
My redemption code on the brand new product says it's invalid?
See if this helps:
http://helpx.adobe.com/x-productkb/global/redemption-code-help.html -
What to do if redemption code says used?
Who should I contact if after I receive my free redemption code for mtn. lion I am told redemption code has been used?
Launch the MAS, login, OPTION-click the Purchases tab, and you should be able to DL it again.
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Trying to install new elements 12. The Redemption Code that came in package is INVALID. Please help!
I have a similar issue with Photoshop CS6. The site would not give me the serial number when I provided the Redemption Code. It said I didn't need a serial number, just install/download the software. The install process requires the serial number. I ended up in chat. Apparently they have retrieved my serial number and I should now be able to sign into my Adobe account and retrieve it. The catch is that they said it could take up to 24 hours to show up for me. So I have lost the day now.
So my suggestion is to go to the customer support chat function. Maybe your results will be a bit more timely than mine. -
Receive invalid redemption code - what to do?
Trying to obtain serial number for Acrobat XI Standard installation using the redemption code from the software package (purchased at Staples) and receive message "The code you entered is invalid". Looking for help.
Hello Mike,
I would suggest you to please this KB doc link mentioned below in order to retrieve a valid redemption code:
Redemption Code Help
Hope this helps.
Regards,
Anubha -
I bought Adobe Photoshop Elements 13 from wal mart today, and when i go to type in my redemption code to get my serial number it says my redemption code is invalid? and yes i have done it with caps and without caps, ive tried everything and I dont know what to do anymore. I know its non returnable once opened and the package wasnt tampered with when I bought it. im at a loss on what to do
Redemption Code http://helpx.adobe.com/x-productkb/global/redemption-code-help.html
-and https://forums.adobe.com/thread/1572504
Lost serial # http://helpx.adobe.com/x-productkb/global/find-serial-number.html -
I bought Photoshop Elements 12 and I cannot install it..It says invalid serial number and says invalid Redemption Code when I try that way. I need the program and because I have opened the box it can't be returned to the store. I have over $100 tied up in this product that I can't use. Someone said install the free trial version...Ok, I did...but it is just a 30 day trial and I want the full version of the product I paid for!! So how do I get a valid serial number? The serial number on the box and the redemption code card both come up as invalid. Not a very happy customer right now!!
You will need to contact Adobe Support by chat or by phone.
Serial number and activation support (non-CC)
http://helpx.adobe.com/x-productkb/global/service1.html ( http://adobe.ly/1aYjbSC ) -
I have recently bought Photoshop Elements. It has a redemption code on a separate card but when I enter the code it says it's invalid.
Where are you entering the redemption code?
Try Redemption Code Help -
I recently bought Photoshop Elements 12 and the system is telling me that the Redemption Code is no longer active.
How do I get a new Code number that will allow met to access the software?you need your serial number. you used your redemption number to redeem your serial number.
if you don't know your serial number, check the account used to purchase or register your pse 12, Adobe ID -
Can anyone help me?
Redemption Code Help
http://helpx.adobe.com/x-productkb/global/redemption-code-help.html
If that document does not help, Start Here If after selecting relevant responses you are unable to find a solution, choose "Still need help? Contact us." and the chat contact option. -
trying to install acrobat. I purchased this at Best Buy. The receipt contains an activated serial number to use when setting up the software. I entered this and it said invalid Serial. Because Adobe also gives me a redemption code inside the package to receive a serial online I tried this and it also says inactive redemption code. I called Best Buy and they say it has been activated on their end and the issue must be taken up with ADOBE.
Hi harmansmt,
Please check the KB: http://helpx.adobe.com/x-productkb/global/redemption-code-help.html
In case of issues you can contact out chat support at: Get help with orders, refunds, and exchanges
Regards,
Rave -
PS Elements 11 says Redemption Code does not exist
Just bought and have activated receipt. Install says Redemption Code does not exist.
See if this FAQ helps you:
http://helpx.adobe.com/x-productkb/policy-pricing/serial-number-retrieval-process-faq.html
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