Renew monthly subscription and didn't work

Hi i was trying to renew my monthly subscription but it wouldn't take my money and hasn't let me have access. What should I do? Creative Cloud Download & Install

Moving this discussion to the Adobe Creative Cloud forum.
Emitak have you tried using a different web browser?  If so then please contact our support team directly at Contact Customer Care.

Similar Messages

  • I need help installing Lightroom 5.  I tried the trial and it does not have an uninstall feature.  Thus, I'm trying to activate with my new $9.99 per month subscription and it simply will not work. Very frustrating you already took my money and no results

    I need help installing Lightroom 5.  I tried the trial and it does not have an uninstall feature.  Thus, I'm trying to activate with my new $9.99 per month subscription and it simply will not work. Very frustrating you already took my money and no results, and very difficult to get help.

    Lightroom Trial uninstall wrote:
    Very frustrating you already took my money and no results, and very difficult to get help.
    Just for clarity, "we" haven't taken your money - this is a user-to-user forum, and you're not talking to Adobe.
    Like Rob I'm a Windows user, and - like him - I thought "uninstalling" on Macs was simply a case of trashing the application. Google would seem to concur.
    Not really a Lightroom/Adobe issue, then?

  • I was not aware of the automatic renewal of subscriptions and was chareged on 4/27 for another year of The Daily. How do I cancel the suscription and get reinbursed?  I have recently found how to manage and shut off future renewals. Can i get a refund?

    I was not aware of the automatic renewal of subscriptions and was charged on 4/27 for another year of The Daily. How do I cancel the suscription and get reinbursed? I have now shut off automtatic renewals. It would have been nice to know it was there to begin with!

    Edge has very clear restrictions, one being that you must have 6 months of clean payment history which you don't. Either wait until April 14, or good luck at Sprint.
    I am unsure how it can be determined the payment mix up was the fault of CS, but regardless, the mix up was done. There can be any number of reasons why a payment could be missed without any fault on your part, however you are still the responsible party for the account and must live with the repercussions.

  • My subscription payment didn't work

    Hi
    I need help with my subscription payments, it's been working for over a year and now suddenly it has a problem with my payment. My back account is not the problem money wise.
    So my question is do I start up a new subscription or wait and it will re-boot so to speak. I would like to use it asap.
    Look forward to a reply 
    Cheers
    Else

    I had a mesage saying installer and didn't work at all.
    What was the actual message?

  • I bought a brand new charger for my iphone 5 less then two months ago and it doesnt work now

    i bought a brand new charger for my iphone 5 less then two months ago and it doesnt work now

    You will have a hard time taking it back.  Most places will claim you stepped on it accidentally and almost nobody will replace accidental damage for free.  2 months is also a long time.  Many places give you 15-30 dys to discover anything wrong and after that it is yours.

  • Trying to renew my subscription and can't seem to figure this out, my plan doesn't need renewed until feb 2015 so its not giving me the option to manage my account. Creative cloud isn't giving taking the $ off my credit card why? The $ is on my credit car

    trying to renew my subscription and can't seem to figure this out, my plan doesn't need renewed until feb 2015 so its not giving me the option to manage my account. Creative cloud isn't giving taking the $ off my credit card why? The $ is on my credit card. Thank you.

    Log out of your Cloud account... Restart your computer... Log in to your Cloud account
    or
    Verify Account https://forums.adobe.com/thread/1465499 may help
    -Credit card https://helpx.adobe.com/utilities/credit-card.html

  • I have a problem with my phone, It comes off and I tried to switched it on and didn't work, I don't know the problem?

    I have a problem with my phone, It comes off and I tried to switched it on and didn't work, I don't know the problem?

    Please get in touch with Viber's customer support.

  • HT4098 I was automatically renewed for a subscription, and didn't realize this until I got the notice.  I want the bill reversed from my account.  How do I do that?

    I was automatically renewed for a subscription, and I didn't realize it until I got the renewal message.  How do I get this charge reversed.  It was renewed yesterday!

    All purchases are considered final, but you can try contacting iTunes support and see if they will refund or credit you : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

  • New external hard drive froze while transferring info to new computer. Laptop does not read external hard drive. Went to Apple store and didn't work. Any suggestions?

    Day 1. Went to Apple store because iMovie was not working. It kept shutting down. Prior to going to the store, I called Apple Support and deleted and reinstalled iMovie. Still did not work. Then I went to the Apple Store. After an hour it finally worked but when I got home, it didn't work AND my iPhoto application was missing. Tried to back up on external hard drive but it didnt work.
    Day 2. Explained the situation again to Apple employee at Apple Store. I bought an external hard drive that employee recommended and picked out. I went home and backed up my computer on the external HD.
    Day 3 (morning). Went back to Apple. Employee verified that my hard drive was backed up successfully. All my photos, music, and documents were successfully backed up. He was going to reinstall the operating system. He did that successfully. He showed me how to install the external HD info to the laptop. I went home and followed the directions. It was going to take about 2 hours. I kept monitoring the progress and everything looked good until....30 minutes remained. 30 minutes remained for a good 20 minutes. The ext hard drive stopped responding. I tried to canel but there were no buttons to push. I exited the program. I called apple support and they tried to walk me through it. My computer still was not recognizing that the exteranl HD was plugged in. I mad another trip to the Apple store and the emplyee confirmed that the extranal HD was not reading. He tried plugging it in to his computer and it still wasnt reading.
    He did give me a data recovery number to call. I asked if Apple would cover the cost and he said no. I called then and was quoted $700-$2000 to recover the data.
    Does anyone have any suggestions? When frustrates me more is that I followed every instruction and I did exactly what Apple told me to do. Now, ALL of my data is lost and Apple does not want to help.
    Does anyone have any suggestions on what to do next? I need help. =*(

    Hi rkaufmann--
    Thanks for the response.  I can say with confidence that that is not the issue.  I have at least 8 of these same WD external portable drives that are powered through their USB 3.0 cables, and I have never had problems with any of them.  Sometimes I connect them directly to my computer, and sometimes I use a powered hub.  Either way they work fine.  The drives with their own power source do not suit my needs.
    My question is specifically whether anyone has seen an issue where sometimes they plug a drive in and it is not recognized but then it continues to work.  In other words, the question I'm posing to other users is whether it sometimes happens that they connect a drive and it simply doesn't show up, but then they disconnect and reconnect and it goes on working fine as it should.

  • HT4009 how do I cancel the pandora one auto renewal monthly subscription

    How do I stop/cancel the Pandora One auto monthly subscription?

    If you set up the subscription through your iTunes account, see this article on how to manage subscriptions: http://support.apple.com/kb/ht4098
    If you set up the subscription through Pandora (and do not pay with your iTunes account), you should contact Pandora.

  • How to cancel monthly subscription and purchase adobe elements?

    As occasional photographer amateur, photoshop CC as monthly subscription is too expensive and over shot for me. I would like to purchase adobe elements instead. how to cancel monthly subscription? In manage account , i can only upgrade or go to forum?
    so, please cancel monthly subscription so I can purchase photoshop elements. any promotion codes?
    thank you, lyban

    Hi ljuban,
    Please contact the support through call/chat for the cancellation requests.
    Contact Customer Care
    Regards,
    Sheena

  • I paid for a month subscription and 5 days later adobe is telling me I need to renew. I can't call, not open on the weekend!!!

    what do i do

    macgirl,
    I believe you will have to wait until someone is back in office, at
    Creative Cloud support (all Creative Cloud customer service issues)
    http://helpx.adobe.com/x-productkb/global/service-ccm.html
    or Adobe Support (phone),
    http://helpx.adobe.com/adobe-connect/adobe-connect-phone-numbers.html

  • No question here, , just  a comment I verigzon sucks,  I had an aircard and didn't work, not the first one either.  they have 3 years of

    this site even sucks,  I have had a running battle with verizon for four years.  I had an air card that kept going from 1x 2g 3g 4g and back.  they told me that i was in a switching station and my issue.  I told them my house doesnt move.  then after putting up with this and haveing to wait to send my invoiecdes to my customers when it happened to work was unacceptable.  we finnalyhad to say goodbye.  O boy that didn't settle well.  they have put me through the ringer.  To the point that just today I got it straightened out.  I think.  they suspended my service and then sent me a bill for 73 bucks.  they tried to charge me 350.00 for terminating and I have been a customer for over ten years.  they charge me little fees on my bill every couple of months.  Its incredible.  If i ran my business liike this I would be out of business in a month.  I stuck till 2015 then I'm gone, somebody has to have better service.  fyi I pay 210 bucks per month, I'm not a small customer.  I have many more comments but this is getting long, will give more details later

    markchackett
    Well, that was pointless. You didn't specify anything that happened, and I'm not quite sure who you expected to see this. This is mainly a customer-to-customer support forum. Verizon does respond, but it's debatable whether they would reply here.
    Also, the ETF applies to everyone. You signed a contract with them agreeing to the ETF. It doesn't matter whether you've been a customer for 10 years or just started last month, a contract is a contract.

  • I purchased Photoshop elements about a month ago and it was working great, then it just stopped and it doesn't open?

    I used it today and then I closed it and when I tried opening it again, it didn't open. The organizer works but Photoshop does't. (no error message or anything)

    Make sure you have the Latest Version of iTunes (v11) Installed on your computer
    iTunes free download from www.itunes.com/download

  • I have had ATV2 for a month now and it was working great up until about 3 days ago. I used it to play music one night off home sharing from my itunes, and then the next day, it wouldnt recognize home sharing and let me use airplay/mirroring. Any thoughts?

    So when i turn on my ATV2 now, and go to computers, it doesnt recognize my computer anymore. I didnt touch anything from the previous day after it last worked, so im not sure why it suddenly stopped working. I've tried turning off/on homesharing, siging in with a different account but still using my appleid..i've reset the ATV2 to it factory settings and then reinstalled the recent update but nothing seems to be working. Whenever i turn on homesharing on my macbook pro, it akknowledges that its on, but then the little logo for homesharing goes away as soon as i click done. Not sure if that is normal or not.   Im assuming this is a prb with itunes because my photostream works off ATV2, receiving pics from my comp,but i cant seem to stream movies etc. The airplay icon is also no longer on my mac screen. I have no idea whats going on. Any ideas?
    thanks

    So when i turn on my ATV2 now, and go to computers, it doesnt recognize my computer anymore. I didnt touch anything from the previous day after it last worked, so im not sure why it suddenly stopped working. I've tried turning off/on homesharing, siging in with a different account but still using my appleid..i've reset the ATV2 to it factory settings and then reinstalled the recent update but nothing seems to be working. Whenever i turn on homesharing on my macbook pro, it akknowledges that its on, but then the little logo for homesharing goes away as soon as i click done. Not sure if that is normal or not.   Im assuming this is a prb with itunes because my photostream works off ATV2, receiving pics from my comp,but i cant seem to stream movies etc. The airplay icon is also no longer on my mac screen. I have no idea whats going on. Any ideas?
    thanks

Maybe you are looking for