Should an Apple Premium Reseller replace my iPhone if it is faulty?

They told me they do not do this but my chat assistant told me otherwise?
The top of my screen has come off a little and my chat assistant told me that I can visit Western Computers, and they can sort everything out for me.
When I went, the man had a quick look at it and said sorry we don't replace iPhones in here.
I am super confused, do I have to go to an Apple shop or should Western Computers be providing me with a new iPhone?
Thanks,
James.

None of us would know. Sorry. You need to either resolve this with who you bought the phone from or speak with Apple. We're just users here like you.

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Misleading and Restrictive Product Information Provided, for inducing customer to buy – by Apple Premium reseller - Unicorn Info Solutions Private Limited

Facts of the Case
IPHONE 3GS – Serial QRxxxxxY7H
We have visited the apple premium reseller M/s Unicorn Info Solutions Private Limited, Himalaya Mall, Ahmedabad, hereinafter called as “reseller”. On 10th August 2012, the sales representative at the store informed us that since we have an old apple phone, we were offered a scheme whereby against payment of Rs. 10000/- a new apple 3GS phone was to be provided against return of the old phone.
We have an MTNL Sim and on our return to Mumbai, we were surprised to find that the product showed No Service. We visited the I store in Mumbai, Ghatkopar, R – City Mall and were asked to contact the apple care. Accordingly we contacted the apple care and we were assigned case id xxxxxxx, whereby we were informed to contact Vodafone.
On contacting the Vodafone gallery at Ghatkopar, Mumbai, we were asked to wait for two days. After 2 days Vodafone informed us to contact the apple care only.
Upon again contacting apple care we were asked to contact the apple reseller M/s Unicorn who has sold the product.
M/s Unicorn, Ahmedabad, directed us to contact support office in Mumbai, Andheri where the issue would be resolved. We visited the Andheri office, but we told that nothing could be done, and neither the product could be returned back, even if it is no use to us and was sold by adopting misleading and fraudulent information.
Grievance
At no point we were informed that this phone will work with only Vodafone. The important legal principle of caveat emptor (let the buyer beware) was obviously absent and not followed by the reseller.
Moreover, the payment was made for an Apple phone and there was no mention of Vodafone, or of any agreement of whatsoever nature with the said company.
Firstly, to sell a product (Iphone) with a restrictive covenant to use complimentary product (Vodafone) without the knowledge of the buyer and in the absence of any legal contract, is a “Restrictive trade practice” under the Competition Act and erstwhile MRTP Act.
Secondly, the irresponsible attitude adopted by the reseller (M/s Unicorn) who sold the product, (M/s Apple Inc) the manufacturer and M/s Vodafone, which has put restriction on the product use without any valid contract is not at all appreciated. More so they have made us to run from pillar to post without even the product being able to start its usage.
<Edited By Host>

Posting a review on Unicorn Infosolutions Pvt Ltd, Third Floor, Himalaya Mall, Gurukul Road, Near Drive In Cinema, Ahmedabad, Gujarat - India
Person whom I spoke to - Ritesh Chauhan (I think, not sure of this first name)
My Macbook pro battery has given up, its time for replacement.
I happened to visit this store a few days ago, store is not the IMAGINE Retail store at Ground floor instead on the opposite side wing its on third floor, and a small board outside called Unicorn.
The executive whom I spoke with turned out to be really rude. Didn't understand my concern and went on forcing his views on me.
Although my laptop was still under warranty and having spoken to Apple Technical Support, I already gave him the information on phone prior to my visit, things were just not alright even then.
He was just way to busy explaining me how he does things and what are the procedures and so on, very bad behaviour, no care towards their customers and because we are customers who are not going to pay them anything as our products are still under warranty, they are really not interested in us, we are more like a liability on them (at least that's what I felt from my visit).
Refrain from going there guys, look out for an alternative Apple Authorised Service Centre. My positive experience was with the one at Galaxy Mall, Nehru Nagar, Near Shiromani Complex.
Their office is located at second floor in that mall, the person whom I met with was very humble and actually cared for me queries to get them resolved in a manner that would be best for me.

My canadian iphone 4S screen looks yellow and its looked to rogers, will apple singapore can replace my iphone 4S screen for free coz its under warranty for another 6 months

my canadian iphone 4S screen looks yellow and its looked to rogers, will apple singapore can replace my iphone 4S screen for free coz its under warranty for another 6 months... i'm in singapore at the morment so what is the best thing i should do ?? will they send my iphone to canada for the repair or do i have to wait till i fly back ???

No.
You would have to send your iphone to someone you know in Canada, then that person would have to get the iphone to Apple.
Apple will not accept a shipment from outside the country.

Bought a brand new battery from an authorized Apple Premium Reseller but the laptop is not recognizing the new battery

Bought a brand new battery from an authorized Apple Premium Reseller but the laptop is not recognizing the new battery

Yes, it says no battery installed. The battery icon with an X and system profiler saying no batter installed.
Tried the SMC Reset - didn't work!

Fake Magic Mouse from Apple Premium Reseller

I have a problem with my Apple(?) Magic Mouse.
Clicking buttons doesn't always result in the expected action. Most of the time i need to click the mousebutton two three or even more times for a button to respond. The same thing happens with the trackpad sometimes. I use the Magic Mouse with a 13-inch mid 2009 Macbook Pro.
Since i didn't get a response from the community before, i tried to contact Apple Support. A strange thing happened, the serialnumber of the Magic Mouse wasn't recognized by the system.
Does this mean i have a fake Magic Mouse? I purchased it at an Apple Premium Reseller, so they must have some guts to sell fake products. Anyone who knows what to do about this? Do i need to contact the authorities, is there a normal e-mail address to contact Apple?
Cheers

Apple can be contacted through: http://www.apple.com/contact they list locations outside the US in addition to all of the US-based functions.

Can the Apple watch totally replace my iPhone?

Can Apple watch totally replace my iPhone?

No, it can't. The Apple Watch is an extension the iPhone.
You need an iPhone to set up the Apple Watch. Without the iPhone this is what you can do with an Apple Watch once it's set up:
Use Apple Watch without its paired iPhone
Although you need an iPhone to do most things with Apple Watch, you can still do several things with Apple Watch without having an iPhone in range.
Play music from a synced playlist on Apple Watch
Use the watch, alarms, timers, and the stopwatch
Keep track of your activity (stand, move, exercise) with the Activity app
Track workouts

I need join Apple Premium Reseller Store

hello nice day
ineed mail i need responsible for Apple Premium
becuse i need join Apple Premium Reseller Store
thank you

Do you mean you are looking for a job? Start here (though this page is aimed at people in the USA - whether there is an equivalent for your country I don't know):
http://www.apple.com/jobs/us/index.html

Will apple fix or replace my iphone 4 as the lock button is stuck and its a minor hardware issue ? Also if it was to be a replacement would it be a newer model as apple do not stock the 4 anymore ?

Will apple fix or replace my iphone 4 as the lock button is stuck and its a minor hardware issue ? Also if it was to be a replacement would it be a newer model as apple do not stock the 4 anymore ?

If your iPod Touch, iPhone, or iPad is Broken
Apple does not fix iDevices. Instead, they exchange yours for a refurbished or new replacement depending upon the age of your device and refurbished inventories. On rare occasions when there are no longer refurbished units for your older model, they may replace it with the next newer model.
ATTN: Beginning July 2013 Apple Stores are now equipped to do screen repairs/replacements in-house on iPhone 5s. In some cases while you wait. According to Apple this is the beginning of equipping Apple Stores with the resources needed to do most repairs for iPhones, iPads, and iPod Touches that would not require major replacements. Later in the year the services may be extended as Apple Stores become equipped and staffed with the proper repair expertise. So, if you need a screen repaired or a broken screen replaced or have your stuck Home button fixed, call your local Apple Store to see if they are now doing these in-house.
You may take your device to an Apple retailer for help or you may call Customer Service and arrange to send your device to Apple:
Apple Store Customer Service at 1-800-676-2775 or visit online Help for more information.
To contact product and tech support: Contacting Apple for support and service - this includes international calling numbers.
iPod Service Support and Costs
iPhone Service Support and Costs
iPad Service Support and Costs
There are third-party firms that do repairs on iDevices, and there are places where you can order parts to DIY if you feel up to the task:
1. iResq or Google for others.
2. Buy and replace screen yourself: iFixit

Purchase iphone 4 from Apple PRemium Reseller in HK

if you purchase an iphone 4 from a Premium Apple Reseller in Hong Kong (i.e. factory unlocked) can it be activiated in the US or does it need to be activated in HK prior to use in any other country?

You are not addressing Apple here .This is a User to User technical help forum ,
Apple neither monitor nor feature on the forum
sorry

Apple won't replace my iPhone and wiped it completely saying it would fix the problem but it hasn't..

So basically I took my iPhone in to be fixed. It's got a problem where the wifi won't switch on nor will my Bluetooth. Knowing I only brought a new iPhone about 4 months ago thought that's ok I'll get it fixed or a new one.
How wrong was I? Not only were they rude to me and talked down the me. They also completely wiped my phone convincing me it would fix the problem. Well it didn't. I actually left the store crying as I had no contacts, photos, or apps.
They refused to help me any further without me buying a new phone. They said that when I got my new phone from them to replace another broken headset I only got 90 days warranty. They said I signed for it. In my opinion they should make it clearer and tell you this.
I am disgusted at the way I've been treated and think that for such a big company they really don't help themselves.
Just wondering if anyone could help shed some light on this?

OK. So the phone you took them was an out of warranty replacement for a phone you had previously... Is that correct? They told you the truth. The out of warranty replacement has a 90 day warranty. (if the phone it was replacing was physically damaged, the OOW replacement will inherit the balance of the original warranty if it's longer than 90 days.)
If you were backing up and syncing your phone on a regular basis, as intended, you can restore all of your information exactly the way it was at the time of the last backup.
If you're unhappy with the way you were treated, go back and speak to the manager or call Apple and ask to speak to customer relations.
No one here can do anything. This is a user forum.

How much do Apple charge to replace your iPhone?

Basically my iPhone is messed up, the buttons are pushed in slightly, they still work but yeah. the phone will randomly vibrate when it's on silent. the text tone will stutter badly, the new screen which was fitted hasnt been placed on properly so dust gets in and not only this but i have the feeling there is internal damage as well. now instead of going to a repair shop etc. I got told Apple will either repair it or replace it with a new (same model) phone and because the warranty has ran out, I was just wondering how much they will charge?

That is why I said keep an open mind...you have to evaluate just what you are willing to accept and what is the most cost-effective thing for you to do. We're all fellow users on here and can just give our experience. But do keep an open mind, consider what they are willing to work out with you and do what is in your best interest.

Apple won't replace my iPhone 5.

I recently got my iPhone 5 replace no longer then 4 monthsbecause the start button didn't work. I went to a Apple store, and they replaced it without any question. Now, my newly iPhone 5, the SIM card keeps disconnecting from my phone, so i made an appointment at the Genius Bar. They asked me what happened, and i told them "The SIM card keeps disconnecting, i turn the phone off and on about 5-7 times a day, and for the past 2 weeks or so, i left it disconnecting because it was too frustating to turn it on/off again" They said they will take it apart, and see if the phone was working properly. About 10 minutes of waiting, they came out and said "Looks like your SIM card slot, cercut had been disconnected. The replace cost would be about 350$ with tax". I though if it was the device problem they would replace it? I mean its only been 4 months.

A warranty replacement inherits the balance of the original warranty or 90 days, whichever is longer. If I had to guess, I'd say the original warranty has expired.

Apple replaced my iPhone 4s but the tracks bought previoulsy (on the old phone) wont update to the new phone... help please!

Hello,
Apple have recently replaced my phone due to a faulty lock button. I have now sync'd my new phone with iTunes but the songs bought from the original phone wont sync to the new phone.
I know this is basic but any help is welcome.
Thanks,
J

Are those songs in iTunes on your computer? With your iPhone plugged in and iTunes running, do you have the appropriate boxes checked in the Music tab?

MC309 for 1900USD from a premium reseller

Hi all!
Just didn't really know where to get answers. I bought an iMac MC309 (3 May model) 3 days ago from an Apple Premium Reseller in Saint Petersburg, Russia for 1900 officially. That price included 50$ set up fee although I took it away in a box. I am very happy with it and I absolutely fell in love with Apple computers (this is my first iMac). Yet the price bothers me. The customs fee in Russia is 30% for consumers on goods exceeding the price of 1400USD. Resellers get their hardware at wholesale prices and pay less to customs yet somehow if I ordered the same model from US with shipping it would cost me 400$ less.
So, I am really curious whether Apple knows about it and approves it. I can understand a price that's 20-30% higher than in US but not 50%.
Cheers,
Dmitry

Apple can be contacted through: http://www.apple.com/contact they list locations outside the US in addition to all of the US-based functions.

Apple premium store in india

i want become a apple premium reseller, can u please let me know the procedure?

Apple India Private Limited
19 Floor, Concorde Tower C,
UB City No 24 Vittal Mallya Road
Bangalore 560-001
See also http://www.apple.com/in/contact/

Should an Apple Premium Reseller replace my iPhone if it is faulty?

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