Sorry - color printer cartridge problem?

Unit has been working fine. Suddenly, I get "remove and check color cartridge" message - no longer can print. Installed 3 new cartridges and no change. Any thoughts. Appreciate any help.

Okay, nothing like a newbie to screw things up. The unit is an HP Officejet 7410 All-in-one. Maybe now it is a good question.

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Print Cartridge problem : [Tri Color]

I have HP officejet 4500. On installing the new cartridge, I get error message "Print Cartridge problem : [Tri Color]. Refer to device documentation for troubleshoot." I have run diagnostic test 41 and it shows Previous error as "Pen in left chute has too many good resistors, probably means shorted fires". Can somebody help me what does this error means?

Hello, I see by your post that you are getting the message "Print Cartridge problem : [Tri Color]. Refer to device documentation for troubleshoot." I can help you with this.
Make sure the printer is connected directly to a wall outlet. (don't use a power hub or a surge protector) This ensures the printer is receiving full power and may help this situation. I have provided a document with some steps to try to see if that will resolve the issue. Manually cleaning the cartridges and contacts and resetting the printer.'Incorrect Print Cartridge' or 'Print Cartridge Problem' Message Displays on the Computer. Are you using Genuine HP Cartridges?
What are the ink levels? If you need further assistance, just let me know. Have a nice day!
Thank You.

Print Cartridge Problem: Tricolor - HP Officejet J4680 All In One

I am seriously going to have an anxiety attack. I run a business from home & I HAVE to have a printer. I just spent $50 on new ink cartridges. My printer was working fine for the last week, and then tonight I have this error message:
Print cartridge problem: [Tri Color] . Refer to device documentation to troubleshoot
SO I reset the printer, shut it on and off, cleaned the cartridge and the printer, switched out the new cartridge with the old one ~ same problem. Over and over.
I called HP and they said that since my printer is out of warranty they can't help me unless I purchase a new warranty plan. What horrible customer service. This printer is a product of HP and I should be able to get help regardless of when the warranty expired.
This is so frustrating. If I can't get help, I think I would rather buy a new printer of a different brand instead of paying for a warranty after I just spent 50 bucks on ink. GRRR!

The page here has troubleshooting steps that may resolve your issue.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
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Check color printer cartridge message

Hi, I kept receiving the error message 'check color printer cartridge.' The HP site referred me to an update that I tried to install but was told that I needed to install the printer software/driver first (PSC 2355). LONG process - 4 hrs. After all was done, I went to download the update and was told that my printer was unresponsive - power is on, USB port plugged in and connected to the printer. I also turned off the computer and printer for a minute then restarted - no difference. I changed the cartridge and the problem is resolved for now but I was not able to download the update and the HP site still says my computer is 'unresponsive'. Thoughts?

Hi, I kept receiving the error message 'check color printer cartridge.' The HP site referred me to an update that I tried to install but was told that I needed to install the printer software/driver first (PSC 2355). LONG process - 4 hrs. After all was done, I went to download the update and was told that my printer was unresponsive - power is on, USB port plugged in and connected to the printer. I also turned off the computer and printer for a minute then restarted - no difference. I changed the cartridge and the problem is resolved for now but I was not able to download the update and the HP site still says my computer is 'unresponsive'. Thoughts?

Error message: Printer cartridge problem

I'm copying only at the moment. A small stack of papers.
Suddenly the printer seemed like it was taking too long on a page, and it just kept staying in the same position but nothing was happening.
Finally I tried to shut it down but it wouldn't shut down. It said, shutting down, but it wasn't.
So I unplugged it and waited a bit, then plugged it back in.
Then it appeared to be OK but when it started the copying process again, it stopped and gave that error message.
Is it something as simple as it's out of ink? But I don't think it should be. It wasn't showing that it was low.
Any suggestions, anyone?

Hi melegay,
Welcome to the HP Support Forums! I understand you were trying to copy on your HP Printer and the paper was not feeding, you did a hard reset now your printer's front panel is saying 'Printer Cartridge Problem'. Can you please let me know the Exact model of HP Printer you are using?
Please start here: 'Ink Cartridge Problem' Message Displays on the Product Control Panel. Follow these steps in the order presented to resolve the issue. When one of the steps resolves the issue, there is no need to continue troubleshooting.
If you are still getting the error message let me know and leave me with the requested information.
Thank you,
HevnLgh
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

7520 Photosmart Printer Cartridge Problem Missing or Damaged

I am looking for help because we keep getting a cartridge problem stating one or more cartridges appear to be missing or damaged. When we bought the printer, we had problems getting the cartridges to work. This is our first time changing any color cartridges and we get this same issue. After two days of trying everything, as soon as I logged on to this site, the cartridges decided to work. But I am hoping someone can give suggestions to make this process easier in the future. We followed all directions and put in read HP cartridges that were brand new. We could get all but blue and yellow to work. Then we could get yellow and not blue; then blue and not yellow. The system keeps giving the message Cartridge Problem.

Ours is now working, but I have no way of knowing what we did differently to get the cartridge to work. They are all HP cartridges. We just kept putting them in over and over. I had given up and logged on to this chat room and suddenly it recorgnized the last cartridge. I was hoping someone could give us a hint of what the problem would be so we could avoid it next time. My only suggestion to you is to keep trying. Sometimes it helped with one cartridge to tilt it slightly. It is very frustrating because you are correct that you cannot do ANYTHING until you fix the problem. If you could at least print in black and white, it would not be so irritating. We have owned a number of HP printers, and this has never been an issue with the prior ones.

Color Printer cartridges - Officejet Pro 8600

Someone needs to start a class action suit against HP for the intended design of their Officejet Pro 8600 printers and pIossibly other printers as well. The issue has to do with the desire to print black only but, color cartridges are tested when this is desired. Why would I wish to be required to have ink in a color cartridge when I want to print only black?
To meet the requirement as stated by the support person, I needed to have a yellow cartridge that contained ink. I went to the store and bought a yellow cartridge. Installed thenew yellow cartridge and then the new error message was that my cyan cartridgte was empty. Replaced that cartridge then the message said I needed a magenta cartridge with ink.
Now, keep in mind, I was able to print black only two days earlier. Does it seem reasonable that yellow, cyan and magenta cartridges would all become empty at exactly the same time? I don't think so. Furthermore removal of the cyan cartridge and then re-installing, was captured as a fact by the printer logic. Why on earth are they going so far at to keep track that the same cartridge was removed and then re-installed? This is to me further evidence that the manufacturer has devised a printer to insure they sell a maximum number of color cartridges when any one of the cartridges goes out.
In my case, I purchased a yellow cartridge for $19.99. Insertion of that cartridge was not good enough. So, I then purchased a full set with the black XL (cost $94.99). Total cost after taxes was $123.16. Therefore, HP is in the business to make their money off of printer cartridges and could almost give the printers away for free.
Will research other manufacturer printer costs and cartridge costs before I consider purchasing another HP printer.
They darn well know this is part of their devious sales strategy and are cleaning up.

Hi @RASTUS01 ,
I have sent you a private message. If you are not sure how to check your private messages then this post has instructions that will guide you through the process.
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HP Printer cartridges problem

Hello,
My Photosmart C4480 was ok for 3 years.
Now I am having cartridges problem.It keeps saying wrong kind of cartridges.
Should I just go get a new one?
What is the life span of the printer?
Thanks in advance !!

First pull out the cartrdiges and check the dates on them, if they are expired they might need replacing. Also try to print a testpage by pressing the [Cancel and power buttons together, you should get a message "special key combo" ], then blue, green, gray. You will be in a hidden menu now, in that menu go to Reports Menu and then to Selftest.
Please scan this page and add it to your post by clicking the insert/edt picuter button and i will have a look.
Say "Thanks" by clicking the Kudos Star in the post that helped you.
Although I work for HP my posts and replies are my own
Please mark the post that solves your problem as "Accepted Solution"

HP LASERJET CP1525n COLOR PRINTER password problem

I forgot the login username and password of my HP LASERJET CP1525n COLOR PRINTER due to which i am unable to access the web pannel for administration like setting a new IP etc. Infact, i want to change it's IP setting which is configured to get IP via DHCP. I want to assign a static IP to my printer.
My printer is on network i.e. directly connected to network switch via network cable.
Please let me know if there is any solution for that.

any solution ???

Color Print Cartridge level shows empty but Cartridge is full

I had the color cartridge 75XL for my J5780 refilled.
I get an error message that the color cartridge needs to be replaced and the ink level shows ZERO, but the cartridge is full

The message indicates an electrical issue with the cartridge, this is different than the cartridge being empty. Cleaning the cartridge contacts as shown here may resolve the issue.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

C7280 Brand new printer cartridge problem-

Printer status shows yellow cartridge is good- brand new HP org. just installed. But all the software I try to print with comes up with a message that says... you need to install a yellow cartridge press. .... button to continue to print in black or cancel...
I've cleaned the heads a couple of times.... I've taken out the cartridge an put it back in.....
Help....
This question was solved.
View Solution.

As some programs do work and others dont its most likely not an hardware issue. As wel that printing from a memory chip works as wel proves this. So its most likley a software issue.
On the software disc of the printer find the Folder UTIL, and in there find the folder CCC. In that folder there should be a file called Uninstall_L4.bat (with or without the .bat added to it depending on your computers settings. Run that file and it will remove and cleanup your software. Reinstall it after that and try know.
Say "Thanks" by clicking the Kudos Star in the post that helped you.
Although I work for HP my posts and replies are my own
Please mark the post that solves your problem as "Accepted Solution"

Mac won't recognize new color ink cartridge in printer

I just changed out my color ink cartridge on my HP printer when it ran out, whilst my printer recognized the new cartridge right away and printed out test pages, the Mac still won't recognize it. The message I get is "Color Print Cartridge Out of Ink". I have tried clicking on everything including Calibrate, Test, Clean etc, they all give me the same message, I can't get past it. Help!

Yes I have done that several times. I have also deleted the printer from printer setup utility and reloaded it. I have also connected the printer to an old laptop of mine and it printed there with no problems. However back on the Mac, it just won't let me print, the same message keeps coming up. Very frustrated...

DJ 940c: Installed 78XL Cartridge, it works; printer cartridge light off; Toolbox Low Ink warning on

This is a real workhorse printer and I love it. And looking at this forum, many people feel the same way for everyday color printing. But, on Wednesday, 7/7, I bought a bew HP tri-color cartridge because the old cartridge had run out of yellow ink (for real), the printers's cartridge light was staying on and the HP DeskJet 940c Series Toolbox program had a "Tri-Color Print Cartridge Low On Ink" warning in my Win XP SP3 System Tray. The office supply chain store I went did not have the usual HP 15-78 Combo cartridge set I buy nor did it have an HP 78 tri-color standalone cartridge. They did have a 78XL tri-color cartrige which (supposedly) can print "up to 2X MORE PAGES" because it has twice the amount of ink the HP 78 cartridge has. The package listed the HP deskjet 940 and the store tech person assured me the cartige would fit and I bought it, installed it (yes, it did fit), and aligned the cartridges. A test print using a sprite jpg file I got from Amazon's site printed beautifully. The printer's cartridge light was off but then I noticed the icon in the System Tray. The HP DeskJet 940c Series Toolbox program still had a "Tri-Color Print Cartridge Low On Ink" warning. I turned the printer off, waited awhile, turned the printer on, still had the warning. Restarted the computer. Still had the warning. Am I doomed to always have this Low Ink warning with the 78XL cartridge? Is there some value in the Window's Registry I can chage so the warning goes away until one of the cartridge colors really does get low on ink? If I can do this and I actually do this deed, will the problem occur again if I install an 15XL cartridge? Is this a problem becuause the printer driver or some other HP software does not recognize the signals coming from the 78XL Cartrige chip? If this is the case, are you going to update the drivers from way back (say Microsoft unsupported Windows98 to and through Windows 7, skip 8.x, and 10?

Is the cartridge an original HP or is it a third party remanufactured or refilled cartridge? If you open the printer lid with the power on where does the carriage pointer point?

How to resolve the "Incompatible Print Cartridge" Message

Hello everyone
Have you ever received the "Incompatible Print Cartridge" message? This can be caused by defective cartridges, dirty cartridge contacts, or using the wrong cartridges for your printer or region. If you get this message after moving to a different country and using a different HP ink you will need to call HP support and have them explain how to change the region of your printer.
If, however, you have not moved and you are getting this message with a new or current cartridge there is quite a bit of troubleshooting that can be done. There is both an article and youtube video to help you through resolving this issue They are both excellent tools to help with troubleshooting. If the steps don't resolve your issue make sure to try a different cartridges as this helps isolate the issue to the printer or the cartridge.
The 'Incompatible Cartridge', 'Incorrect Print Cartridge', or 'Print Cartridge Problem' Message Disp...
Fix an "Incompatible Print Cartridge" Message - HP Officejet J4680 All-in-One Printer
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This question was solved.
View Solution.

If anyone has any questions let me know and I will be happy to help. The above video and article is for the Officejet J4680 but there are other version of the article for other printers that may have more cartridges than just two.
Don't forgot to say thanks by giving "Kudos" to those that help solve your problems.
When a solution is found please mark the post that solves your issue.

Cartridge Problem....lights flashing

The printer won't print anything...test page, alignment page, cleaning page...nothingThe check paper light, and the check print cartridge light are flashingthe black, start copy light is blinking. Power light is steady green, unless you try to press cancel, or any other button which causes it to flash for several seconds.I installed the HP info for the printer, and its says there is a problem with the black printer cartridge. I follwed advise and cleaned it....3 times...no luck. This ink cartridge has only ever printed like 10 pages, so I know it's not empty. I stopped even trying and was going to just go buy another printer, but it seems like such a waste, and I really can't afford itHelp Please!!

Hi , I see by your post that you having a problem with the black cartridge. I will do my best to help you with this issue. I have provided a document to go through the steps to see if it will help resolve this issue.'Incorrect Print Cartridge' or 'Print Cartridge Problem' Message Displays on the Computer.When doing the manual cleaning, clean the contacts on the cartridges and inside the printer to make sure it isn't clogged up. Here is another document for performing self Diagnostics test, cleaning and aligning the printer.Fixing Ink Streaks, Faded Prints, and Other Common Print Quality Problems. Are you using Genuine HP Cartridges?
Check the date on the cartridges to make sure they are still in warranty. (not old stock)
What are the ink levels? What were the results for the hardware Diagnostics Report? If you appreciate my efforts, please click the 'Thumbs up' button below. Thank You.

Sorry - color printer cartridge problem?

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