Support Project

Hi,
I have to give support for an MM module to a distribution and marketing company.
So what are the details I have to look with respect to MM? How do I map their business process in SAP? Please give me detail procedures?

Hi,
In Production Suport Generally most of the project they will work on monitoring area(Ex Process chains and data loads) for their loads(R3/ NON SAP to Data Taggets (BW)) and depending up the project to project it varies because some of them using the PC's and Some of them using Event Chains. So its Depends up on the Project to project varies.
In Support Project , we will use to check the loads by using RSMO for Monitoring the loads and we will rectify the errors in that by using step by step analysis.
and wee need to monitor the loads in Procss chains Daily/Weekly/Monthly...
if any of the laod failures we need to track why the laod has failured
RSAMO--> Details Tab
St22-- Short Dump
SM21-- log entries and RFC entries
pl's take a little time to assign points
/Srinivas

Similar Messages

Need Information on Support Project

Hi,
I am new to Production and support project
whta r the points we need to discuss with the clints in support prj..
what r the responsibilities in support prj
Any one of u send me the docs for the Production and support project
Thanks in Advance,
P.C.V.

Hi,
Refer todays thread.. as dinesh ans
Some of the typical questions would include:
1. How is the data loaded - Do they use process chains?
2. How often is the data loaded?
3. Are the loads full upload or delta enabled.
4. For which areas of SAP are the loads done. Do they use Business Conetent or Generic Extractors.
5. How do they do "data validation" after each load.
6. What are the source systems from which data is loaded.
7. what are the kind of reports that are used - Bex or Web.
8. What are the typical(most common) errors faced while doing the dataload.
9. Any plans for upgrade?
10. What is the Backup Recovery and Archive Strategy
11. What is the system landscape (how many environments, how many source system, how everything is connected to...)and the used transport strategy
12. Co-existence with 3rd party Scheduling Tools...
13. aggregates to maintain ?
14. how many users to assist..
15. are roles and user management in scope ?
16. how are managed space issues (procedure, warning and so on...)
17. how are monitored performance (technical content...)
The activities in a typical Production Support would be as follows:
1. Data Loading - could be using process chains or manual loads.
2. Resolving urgent user issues - helpline activities
3. Modifying BW reports as per the need of the user.
4. Creating aggregates in Prod system
5. Regression testing when version/patch upgrade is done.
6. Creating adhoc hierarchies.
etc....
Also refer these posts:
Re: In production Support , how i can acquire the knowledge
Re: How to resolve tickets its urgent
and post ur id

For a beginner to work in Oracle EBS, Which is better start, support project or implementation?

Dear Experts,
I have just joined a company which works on Oracle ERP. and i have been assigned to a support project with an idea that there i will have more opportunities to learn and then I can shift over to Implementation project. Since I am a fresher I have no clue How the career growth goes. So my question is whether I should first take support and then Implementation or I should Take an Implementation Project Directly.
Secondly I want to know what are differences In Roles and Responsibilities as a fresher in Support and Implementation projects.
Please reply ASAP.

Dear Experts,
I have just joined a company which works on Oracle ERP. and i have been assigned to a support project with an idea that there i will have more opportunities to learn and then I can shift over to Implementation project. Since I am a fresher I have no clue How the career growth goes. So my question is whether I should first take support and then Implementation or I should Take an Implementation Project Directly.
Secondly I want to know what are differences In Roles and Responsibilities as a fresher in Support and Implementation projects.
Please reply ASAP.

SAP BW support Project error in implementation

Dear Friends,
My company got a support project in Business warehouse Intelligence, with a retail chain manufacturing and selling fashion wear across India through its chain of stores & other resellers.
This SAP BW was implemented by a SAP partner and no documentation is available and I find following issues to be solved apart from other issue that I have solved:
1. The datatargets are activated some in 3.5x and some in 7.0 i.e. some having infosource u2014> datasource u2014> transfer rules u2014> update rules u2014> infopackage while others are having transformation u2013> DTP u2014> Infopackage,
my question is should I convert all datatargets in 7.0? If yes what are the benefits? And how?
2. For every datasource there are quite a few infopackageu2019s created for loading data.
Should I delete the unnecessary infopackages?
3. For infocube 0FIAP_C02 the data is supplied by ODS 0FIAP_O02, the data is loaded correctly but in case 0Creditors which references 0Vendor the master data is available in the system but is not displayed in the infocube and in the query.
How do I sort this issue?
4. Quite a few Process Chains is created and active, but as mentioned above the data extraction is happening through a few infopackages.
Should I deactivate the process chains and carry out data extraction manually till the system is stable and then activate the same after checking the dataflow?
5. And lastly to create/ change/ view queries though we are having latest patch for SAP GUI 710 we are not able to carry out above activities.
How do we solve this?
Waiting earnestly for guidence.
K Sengupto

1. It's up to you to use 3.x or 7.x flow If you have enough resources/time you can Migrate them to 7.x Flow
Ofcourse you will have advantages over 3.x like you will only transformations which replaced Transfer rules and updates rules as well and easier to manage and you will DTP -> Error stack / Debugging / Rich delta functionality
2. Normally we will have Auto Infopackage for Delta and also one for Manul infopackage(incase for 'Repair full') .. Check all the IP's If there any filters in each package to upload data to targets .. If you feel they are unnecessary then you delete them or keep them they doesn't impact
3.You don't need to load 0CREDITOR if it's being referenced by 0VENDOR since MD is shared for reference objects
4. Try to understand the unused PC's and their purpose sometimes we will have PC's for delta and also for Full loads to avoid manual interaction, and we will have pc\s for full loads as well .. If there are many pointing to the same target anyalze and delete them .. you can remove them from schedule (if they are scheduled) and later you can schedule as per your needs
5. Check If you have enough authorizations / check SU53 - If you are missing any authorization objects and contact basis team to get access.

Can any one share with me any two critical issues in DP support project

Hello friends,
I am new to DP support project in SCM5.0 version,can any one share with me my queries
1.what is my support rolles and responsiblities .in DP
2.can any one share with me any two critical issues in DP and how can you resole it

Hi Sivaram,
1. As a DP functional consultant you need to resolve all the incidents raised in APO DP module( Forecasting, lifecycle planning, master data in APO DP, Planning books, macros , release to APO SNP or R/3 or other systems, CVC maintenance etc) which will also include BW part of SCM -APO related to DP, like data extraction and back up into and from infocubes. You will also support all the interfaces realted to APO DP , for the APO related part of the interface.
You need to reoslve these incidents in the time frames defined by SLAs for the support project.
You will have to also carry out problem management of some of the critical incidents so that incidents do not re-occur.
Further you will have to support Release /Change managment support( if it is part of your contract of Support project).
This willl involve testing changes in quality system, before these are moved to production system.
2 I found 2 crtical issues in APO DP support as below:
2.1 Sales history extraction data interafces from BW system used to have problems : technical problems of interface / jobs in BW running late, functional problems: sales history extract in BW not correct because various reasons
This used to lead to delayed job runs in APO and finally delayed forecasting and ptehr DP processes .
By proactive monitoring by BW team and taking appropriate actions for master data issues, this issue occurance frequency was reduced , but not completely eliminated.
2.2 Another major issue was related to back up process of APO DP planning data into infocubes. Finally by splitting the jobs as per daily, weekly and monthly bakc up procedure , we were able to resolve the issue.
I hope I have answered your queries.
Pleasse check and confirm.
Regards
Datta

I WANT TICKETS WHICH COME DURING SUPPORT PROJECT IN SD

HI
I WANT TICKETS WHICH COME DURING SUPPORT PROJECT FOR SD
AND ALSO I WANT THE PPT.TRAINING GUIDE FOR SD , IF ANYBODY HAVING
REGARDS
PRADEEP

Hi,
Problem Area: SAP Support
Problem Description: Unable to print Proforma Invoice 2000000000 as well as unable to cancel Proforma Invoice 2000000001.
Problem Area: SAP Tran Blocked
Problem Description: VA05 - When you pull a report the Net Value column is showing the
total of the entire order for every line item listed. It should be
showing the total for that line item.
Thanks,
Anitha

What are the sap basis daily activities in support project

Hi Friends, recently i am involved in Support project, could you please tell me what are the daily activities to follow in support project
thanks&regards
suresh

Hi Suresh,
Few of daily activities in which you as a Basis Consultant should involve are as below:
- Day to day system administrative issues raised by users e.g. User ID locked or new SAP ID creations etc.
- Daily watch on background batch jobs. If any job failed due to some reason, work on it to avoid such failure in future with the help of function consultant
- Watch on system performance
- Authorizations & Roles definitions & assignements depending upon requirement.
- System Backup depending upon business requirement
- Printer setup in SAP
- Watch on Print spool to avoid failures in SAP doccuments printing
- Watch on interfaces (IDoc/EDI etc), if any, with external system
Also talk to your earlier or senior Basis consultant to know more.
Hope it will help you.
Regards,
Anup

Work Flow of a Support Project

Hi Gurus,
Could Anyone mail the work flow of solving tickets by introducing new configuration in a support project and its authorizations to [email protected]
Regards,
Sarosh

Any AE project requires some planning. The more elements that are involved, the greater the level of planning. I just recently completed a project that involved 3D modeling, client supplied video to be used as a texture, and AE for final composite. We didn't draw any storyboards, but we did look at a bunch of similar animations and make a fist full of notes. If I were to attempt a James Bond style open I'd be sketching out storyboards, looking at every James Bond open that I could find, looking at every similar movie or TV show open that I could find, and brainstorming with colleagues, and working out a production timeline and budget. There's nothing worse than shooting some footage without a plan then trying to bend it into an concept that just doesn't fit.
I suspect you wanted a to do list. Well here it is.
1. Write a script for your open including all the elements that must be there
2. Turn the script into a storyboard
3. Block out the required shots so that they will work with your concept (IOW shoot your greenscreen footage with the same lens angle of view that you're going to use for the 3D camera in AE so that the perspectives match)
4. Do some tests in AE using at least shape layers for the elements
5. Make sure that you have all the tools you need (IOW plug-ins, cameras, lights, skills, music, sound effects)
6. Shoot what you've put on the storyboard
7. Shoot some extra footage
8. Start laying out the elements
9. Render out some motion tests
10. Refine, Refine, Refine
11. Wait a day or two
12. Final polish and render
Hope this helps.

What are the tools used in supporting project l2 & l3

hi , good morning everbody.....
what are the tools used in supporting project ..............
thanks,
hari shankar.

Tools used in support project are client & company specific.
few tools are mentioned below.
clarify---Support & tracking tool
SAP solution manger---help desk & support function feature
regards,
Raghu
award if helpfull

Roles of Implementation & Support Project of demand planner

hi to all
i let to know whats the exact job of a Planner in Implementation & Supporting project his roles and responsibility and i want to know exactly that what do he do in real time project of I & S. please answer for my query and expecting for ur response.
1) Implementation
2) Supporting
Please answer for mi query and help me in mi career further.
Thanking u all in advance .
ronald

Hi,
Demand Planners role in Implementation Project:
- Business process related requirement provide to the implementation team
- Test scenario explanation
- Unit testing as per the Demand Planner's view
- Report requirements provide to implementation team.
You will work as a Business expert or as a Core team member in the Implementation Project. Your role will be very crucial .. you will Drive the project as per the business processes of Demand planning.
Support Project :
If you are working as a Demand planner and doing day to day Demand planning work then in case any issues come you will send it to support team for correction.
You may be from Business Team work as a single point of contact from Business.
You will gather the requirement for reports/ any new devlopment and for implementation send it to support team.
In the support project you will require to see continous process improvement

Re:Role of an Abaper in support projects

Hi,
What can be the role of an abaper in support projects and moreover what is production support and development support.How do we handle issues in production supoort i.e., we directly login to the production server and solve or we copy the code in development and solve.
Plz clarify....
Thanks
Vamshi

Hi Vamsi,
Abaper role in Support projects is solve the issues of ABAP related in production. it may be data inconsistance, program logic is incorrect, data dictionary issues, Dump error and so on. You can analyse in production server and do necessary changes in develoment server. Development server having program no need to copy it.

SAP BW support project-Effort estimation template

Hi,
I have to prepare effort estimation template for the sap bw support project.
I have prepared the list of activities which covers the different phases
of the knowledge transition.It would be great if I can get some sample templates
for sap bw support effort estimation.
Thanks,
shital

Hi Shital,
I have a couple of sample estimation plans. Send an email to the mail id on my SDN business card, and I'll get back to you with the docs.

How to create Support Project

Hi,
We using SOLMAN 7.0 and are in Support Phase now, so need to create support project in SOLMAN.
Please advice me for creating SUPPORT Project in system

Hi,
Please refer:
/people/sapna.modi/blog/2007/09/17/sap-solution-manager-40--project-preparation-phase-part-ii
Rajeev

What r the types of tickets in supporting project

what r the types of tickets in supporting project?
different types of tickets?

<b>Hi
Make small search before posting the query there are tons of posts on the same issue</b>
Generally in support The ticket will be raised by the end user through Global help desk. er. So if we need to see that sales order means we need to go for production system,.
If we need to go for config changes, we need to do the config changes in client 'y' of the development system ( take a scenario that i have the land scape of development server with two clients like x, y and quality with client x and production with X) and transport it to the client X and do the testing. If every thing is Ok then transport it to the Qualitty server and test it. Here these testing documents in quality has to send to the enduser for his approval (UAT - User Acceptance Test). After getting the approval from the end user you can transport it to the production.
After that you need to close the Ticket in the ticketing tool.
Tickets
Re: support - tickets - with TCs- 4 real time tickets on urgent basis
Re: REAL TIME TICKETS
Message was edited by:
SHESAGIRI.G

Breaf About SAP FICO Support Project:

Dear Experts,
This is my first SAP FICO Support Project, Can anyone please guide me, regarding what are the activities and which kind of works i have to do, and also pleae give me breaf how to resolve the issues, how to move the data from one system To another.
Thanks in advance.
Regards:
Ram

Dear Experts,
This is my first SAP FICO Support Project, Can anyone please guide me, regarding what are the activities and which kind of works i have to do, and also pleae give me breaf how to resolve the issues, how to move the data from one system To another.
Thanks in advance.
Regards:
Ram

Responsibilities and duties of oracle apps functional consultant in support project

Dear Gurus and Experience apps functional consultants,
Experienced apps functional consultants and Gurus, Please kindly tell me.
" what are the complete set of responsibilities and duties of a oracle apps functional consultant in support project?"
Thanking You,
Abdul Baseer

Abdul Baseer,
I'm not a functional consultant but what I would suggest is querying projects responsibilities (Security > Responsibility > Define) "search for %Project%" and see which one should be assigned to your projects users.
Thanks,
Hussein

Support Project

Similar Messages

Maybe you are looking for