SYNCERR_FILE_NOT_OPEN

Hi,
I see the follwoing error message after HotSync in the log:
Failed to backup 1 file(s) => PmTraceDatabase => Protocol Error: Handheld file could not be opened. (4004) => SYNCERR_FILE_NOT_OPEN.
How/What to do with this? Thanks 
Post relates to: Centro (AT&T)

 Failed to backup 1 file(s)
 PmTraceDatabase
 Protocol Error: Handheld file could not be opened. (4004)
 SYNCERR_FILE_NOT_OPEN
Post relates to: Centro (AT&T)
Post relates to: Centro (AT&T)

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    I am a Volunteer here, not employed by HP.
    You too can become an HP Expert! Details HERE!
    If my post has helped you, click the Kudos Thumbs up!
    If it solved your issue, Click the "Accept as Solution" button so others can benefit from the question you asked!

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    Post relates to: Centro (Verizon)
    Post relates to: Centro (Verizon)

    Ok, I saw that I have the "Pm trace database" error, so I fixed it.  Now sync is giving no errors at all.  But still skips datebook and addressbook.
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     Duration: 0.7 seconds
     Memo Pad synchronized successfully
     Duration: 1.3 seconds
     Media synchronized successfully
     Duration: 3.2 seconds
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     Duration: 8.9 seconds
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    Post relates to: Centro (Verizon)
    Post relates to: Centro (Verizon)

  • Palm Desktop will not update with Data after HotSync

    All:
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    Desktop v6.2.2. 
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    Pm TraceDatabase
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    Post relates to: Centro (Sprint)

    Have you messed with versamail on the device any? Sounds like you have configured an eas account on the device either accidently or intentially, you will have to delete that account before you can sync contacts and calendar to your pc.
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    Post relates to: Centro (Sprint)

  • Protocol error help

    Hello.
    When I hotsync my palm centro i get this message:
    Protocol Error: Handheld file could not be opened. (4004)
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    Post relates to: Centro (Sprint)
    Post relates to: Centro (Sprint)
    This question was solved.
    View Solution.

    Hello surfinkimo, please read the "Sticky" post at the top of this section about the "PMTrace Database Error".
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    WyreNut 
    Post relates to: Centro (AT&T)
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  • Palm Centro Sync Error

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    OS: Windows Vista
    Connection: USB
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    Post relates to: Centro (Sprint)

    If you do a search on the forum for 4004 you will find many other posts about the error message especially with Vista. The Centro is relatively new and any extra information you can provide us will greatly help decode this error.
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