Three visits and still counting!
Dear Sir,
I write again today in desperation to try and get contact with somebody regarding my internet speed which is dropping dramatically. From 77mb to 0.5mb in some cases. I have been promised too many times that a phone call was arranged, that the fault was rectified etc...........BT customer service is hapless and hopeless in my experience!
The visits - four weeks in total, so far - but fault must have been there from the start...........
1st engineer - he replaced all equipment, hub, router and faceplate - could not find a fault.
2nd engineer - he tested, found two line faults (battery and earth fault) under ground outside the Infinity cab and reported to get repaired by Open reach.
3rd engineer - rang and told me he was fixing the joint that was full of water ..........The fault is still evident, look below please....
Welcome to this forum.
This is a customer to customer forum only, where forum members, who are only BT customers, can help each other with BT Retail products and services.
Anything you post here does not go to BT. Although the forum is moderated by BT, not all posts are read.
This is a public forum which can be viewed worldwide, so please do not post any personal information, especially phone numbers, account numbers, fault numbers, address information or email addresses, as this could be used to impersonate you.
I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are a UK based team of people, who take personal ownership of your problem.
Once you get a reply, make sure that you are logged into the forum, then click on their name, you will see a screen like this. Click on the link as shown below.
Please do not send them a personal message, as they may not be on duty for a long time, and your message will not be tracked properly.
For your own security, do not post any personal details, on this forum. That includes any tracking number you are give.
They will respond either by phone or e-mail within 5-6 working days.
Please use the tracked e-mail, to reply, not via the forum. Thanks
This is the form you should see when you click on the link. If you do not see this form, then you have selected the wrong link.
When you submit the form, you will receive an enquiry number, so please keep a note of it
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.
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Plan change took three calls and still counting
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I will cancel her contract if this time does not work and go with Tmobile or Sprint.Why are you switching her to Share Everything. That may or may not be a good move. If you tell us your and her situation, we can take a look at it for you. Some of the Verizon people push you that way for their own benefit, not your's.
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You are on Windows 2000, you do not have a "Firefox" button, and should consider yourself to be fortunate in that you still have menus and don't have to do anything to get the menus back instead of the "Firefox" button. (The same applies to Windows XP users).
Use the "File" menu to get to Import. You are not on Windows 7 or Vista, and don't have to put up with the nonsense added for Aero.
If you want the "Firefox" button you can get it with View -> toolbars -> (uncheck) Menu Bar. The menu bar and the "Firefox" button were supposed to be mutually exclusive (which is impossible in some cases without being incompatible).
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You can make '''Firefox 7.0.1''' look like Firefox 3.6.*, see numbered '''items 1-10''' in the following topic [http://dmcritchie.mvps.org/firefox/firefox-problems.htm#fx4interface Fix Firefox 4.0 toolbar user interface, problems (Make Firefox 4.0 thru 8.0, look like 3.6)]. ''Whether or not you make changes, you should be aware of what has changed and what you have to do to use changed or missing features.''
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Six Month Fault Time and Still Counting
Been advised to post here by BT retention department as someone may take up my complaint.
Our local exchange Wickersley was upgraded last July(2011) since then our BB has been slow or not usable. Fault has been reported approx 8 times, engineer finally visited last December, poor pairs was his outcome, pairs swapped and exchange port reset. Still poor service, que many calls to India and attempts to sort out the problem remotely, I knew this was a waste of time as I am a telecomm installer of over 30 years experience, including exchanges, fibre broadband and multi pair cable. Finally achieved a visit by a second engineer this last week who to his credit spent many hours checking out all the faulty pairs and identified the fault to the underground cable to the house. This was supposed to be replaced this Saturday, no show by any one. Que more calls to India and UK, no managers phone number available to take ownership of this fault, please can someone just SORT THIS OUT AND TAKE OWNERSHIP. Who do I turn to next? Ofcom?One of the UK Based BT Care Team should be able to help. Please contact them using this form.
http://bt.custhelp.com/app/contact_email/c/4951
They usually take ownership, until the fault is cleared. They should be able to look at the current status of the fault.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones. -
About three weeks ago, I was sitting in class, got bored, and decided that I'd try and see what would happen if I locked my Macbook Pro (17-inch 2.66 GHz on 10.8.2, early 2009) from Find My iPhone. I'm concerned because my Mac has never locked, despite being used daily, on a variety of networks, including buying from iTunes, and using Messages. I've turned off the computer multiple times since, and I really can't think of any other scenarios that I'd have to go through to get the Mac connected to Find My Mac. Is there anything I can do or is this just an oversight by Apple?
I think this is what you're saying, but I'm not sure:
You had turned on Find My Mac on your MacBook Pro in System Preferences > iCloud.
Then (while in class) you did a Find My Mac from your iPhone. Presumably you did indeed see it pop up on a map there in its correct location. You then sent a "lock" command which never took effect. Further, you received an email confirmation that the lock commend actually got sent.
Is that right? -
what else do I need to do to open Adobe Photoshop Elements 13? I've followed all the instructions except subscribing to cloud. I am on a new computer and have moved Photoshop Elements 10 from the old computer. I purchased the upgrade, downloaded, installed and extracted, but it still doesn't show up as a program in my files. please help!
Hi,
If you go to that link I gave you before and expand the Photoshop Elements 13 part, you should see two downloads for Windows - 32-bit and a 64-bit. Make sure that you download the correct one for your system. Once it is downloaded, just double click on it to start the extraction.
Be patient as it sometimes looks as though it is not doing anything but is actually working in the background. May take a minute or two but it seems longer.
Brian -
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Try this - Reset the iPad by holding down on the Sleep and Home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons. (This is equivalent to rebooting your computer.) No data/files will be erased. http://support.apple.com/kb/ht1430
iOS 7: Help with how to fix a crashing app on iPhone, iPad (Mini), and iPod Touch
http://teachmeios.com/help-with-how-to-fix-a-crashing-app-on-iphone-ipad-mini-an d-ipod-touch/
Troubleshooting apps purchased from the App Store
http://support.apple.com/kb/TS1702
Delete the app and redownload.
Downloading Past Purchases from the iTunes Store, App Store and iBooks Store
http://support.apple.com/kb/ht2519
Cheers, Tom -
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If you can't eject a CD or DVD or open the drive tray
How do I eject a defective DVD?: Apple Support Communities
How to eject a CD on a MAC mini with PC keyboard and mouse « FAQforge
From:
Mac computers: About startup tones
3 successive tones, a 5 second pause (repeating): This indicates RAM does not pass a data intregrity check.
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My ipod gets like lock, everything appear with lines, I already restore like three times the ipod and still happens the same, what can I do? and on some app store they just told me that restore, but well I do and is the same! What can I do?? and is new, I buy it on march!
This is a image of the ipod already restore, and everytime looks like that!If restoring the iPod to factory defaults/new iPod dow not solve the problem you likely have a hardware problem. In that case either make an appointment at the Genius Bar of an Apple store or call AppleCare. If defective, Apple will replace your iPod at no cost.
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How can I alphabatize my bookmarks and still keep my most visited ones at the top?
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== This happened ==
Every time Firefox opened
== not helpfulSorry, there's no preference for sorting in that manner. Sort by Name doesn't account for the most visited, it's a straight alpha sort per folder. The Most Visited folder, on the Bookmarks Toolbar, is actually a separate algorithmic calculation based upon how often a bookmarked website is visited, and I believe that calculation includes all pages visited at that domain based upon the browsing history.
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ITunes 9 - 'last played' and 'play count' still do not sync on manual
Tonight I upgraded to iTunes 9 and my iPod Touch to v3.1.1 but the 'improved' sync doesn't seem to have improved to what I need.
Alright, basically I have a lot of rare songs and live recordings in my library. My iPod Touch is only 16gb and my music collection is just over 99gb counting all my audiobooks. From what I can tell iTunes 9 will let me sync my music library with only select artists, but even this doesn't allow for instances where I only want four or five songs out of an artist's forty or fifty songs.
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- Sync your iPod Touch.
Now you can manage the content of your iPod Touch by managing the contents of the playlist and then sync. And most importantly it will update your playcount and last played data.
Hope this helps,
Marc -
In the home page why does Firefox say I haven't upgraded when I have. So I upgrade again and still it says I haven't next time I log on. Today I upgraded to 9, it said congratulations on upgrading, I log off then log back on only to be told yet again I need to upgrade. What is going on?
You may see that message below the Google search box on www.google.com/firefox which is the old Firefox default home page. It appears that page is no longer being maintained. You appear to have Firefox 8.0.1 installed which is the latest version.
'''If you want the Google search page as your home page,''' change your home page to '''''about:home''''' (a new, updated version is now built-in to Firefox).
*See --> http://support.mozilla.com/en-US/kb/How+to+set+the+home+page
Also see --> https://support.mozilla.com/en-US/kb/Finding+your+Firefox+version<br />
You can also see your version on the ''Help > Troubleshooting Information'' display
'''If this reply solves your problem, please click "Solved It" next to this reply when <u>signed-in</u> to the forum.'''
Not related to your question, but...
You may need to update some plug-ins. Check your plug-ins and update as necessary:
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*Shockwave Flash (Adobe Flash or Flash): [https://support.mozilla.com/en-US/kb/Managing%20the%20Flash%20plugin#w_updating-flash Updating Flash in Firefox]
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My iPod touch 4g will do weird things like, shut completely down when I'm listening to my music and when I do other stuff, the warranty is expired, so can I get it repaired? Please help
If you restored to factory settings/new iPod and still have the problem that indicates a hardware problem.
Make an appointment at the Genius Bar of an Apple store..
Apple Retail Store - Genius Bar -
Moved flat two months ago and STILL no internet
I moved into my flat on May 30th and called EE who told me it would take a couple weeks to get reconnected with them. The date for reconnection came and went... Nothing happened. I called them and they arranged for a BT engineer to come and check out why it wasn't working. The BT engineer adjusted something or other, he was incredibly vague, and said that everything should now be working... Shocker, it wasn't. We called EE and asked what was happening and why it was taking so long, that was in the third week of June or so. They said we had to wait for BT to activate the line for us, which would happen on July 12th, another three week wait.
Once again, yet somewhat unsurprisingly at this point, the 12th of July came and went, and, you guessed it, no internet. Not even a call from EE explaining what was wrong, we were completely ignored, as was our problem. We called them again, twice connection was lost about 45 minutes into the phone call and no one could be bothered to call us back, we were left to spend another thirty minutes explaining and re-explaining our situation and being told that "we can see your connection now and it's active.." like it was OUR fault and we were doing something wrong, Not what you want to hear when you've spent nearly two months without Internet. So after two disconnections we managed to get through to someone, who told us we would be fast tracked and would have internet by midnight on Tuesday, that he was doing some very expensive fast track for us that cost £200 to do. Tuesday came and went, nothing. On Wednesday morning (yesterday) we received a text message, saying our internet would be activated by midnight. Guess what, it's Thursday morning and still no internet.
I am sick to death of speaking to your customer service team, who seem to go round and round in circles trying to do the same solution (which doesn't work) over and over again because there is a complete lack of communication within the team. I am sick of explaining the issue over and over again only to be asked if I've reset the box or being told that I'm definitely connected so they don't know what's wrong. At this point it's not good enough. My partner and I have had phone bills accumulating to over £300 the last two months, because of YOU. we have unlimited internet at home because we need it, we both have to work from home quite often and I am completing an online course for which missing a deadline would mean being kicked off.
The issue needs resolving once and for all, or we will be cancelling all contracts we have with you, and sharing our experience with as many people as possible to avoid them suffering a similar fate. We've heard Virgin Media are very good and will set up your internet in less than ten days, after forty six days with no internet, that is starting to sound like a god send. No more empty offers, no more "wait two weeks", I want it sorted now or you will lose us as customers.What does it say in the Internet section on the initial Status page of the BrightBox? Omit your BB Username.
What lights show / don't show on front of router (count them off)?
Is this for ADSL BB or Fibre? BrightBox 1 or 2?
Does the phone work? Do you get a dial tone? Does it announce your correct no. when you dial 1470 17070? -
5 months 10 engineers, 2 cables and still no fix
I’ll try and keep this short, end of May our line developed intermittent noise and broadband loss problem, worse when it rains.
June and July were spent with BT and our ISP trying to blame each other with us in the middle getting the hassle.
Eventually BT seemed to accept it being a line fault and August and September has been spent trying to tie this down. Last but one visit our drive and path was dug up to lay a new cable. 10th engineer arrived yesterday fitted new cable. As usual the fault was not there when he left. Then it started raining 10 minutes after he left, now it’s worse than ever.
We have had a next to useless phone and very little internet access for 5 months which we are paying for.
We have had to stay in for 12 days for engineers visits, 2 of which never turned up.
I have lost count of the hours spent on the phone (when it works) trying to resolve this issue.
And still we have the fault
All this has come at a time when we really need reliable communications due to family matters and BT have persistently let us down so much so that we have both bought Smart Phones for Internet access and reliable communications. I have also bought a Mobile internet dongle for PC internet access. Therefore we are now paying for our communications twice.
So could someone at BT please tell me what are the benefits for me continuing with my unreliable BT landline?
Personally I cannot see any benefits but only more hassle, expense for a poor service and more time off waiting for engineers who may or may not turn up.Thanks for the reply Stephanie I shall email our details as requested
Just to put you in the picture the 11th engineer came out to have a go, it looks like it may be sorted.
The fault was not the cables which previous engineers had renewed (the fault came back even with the new cables). The fault was actually the ducts through which the cables ran were flooding, hence the fault getting worse when it rained, but my telling BT engineers and customer support that we have had this problem 2 years ago (we were had about 5 weeks of hassle then) was ignored.
Anyway, after the 11th engineer visit fixed OUR fault he left the nextdoor neighbours disconnected. They are in their 80s and need the phone for contact with their family etc. So even though our phone fault was sorted I still found myslef having to go through the pain of the bt fault reporting procedure for the nextdoor neighbours.
OBTW It took a week for a BT engineer to come round and fix the neighbours phone which a BT engineer had cut off in teh 1st place.
What a debacle!
I now still have to decide if I am to cancel our contract with BT because over the past few years we have been cut off or had faults on our line on average of every two years. So every two years we have all this hassle, time expense and stress.
Yes stress, it may come as a surprise to the powers that be at BT that the fault reporting and repair services leaves alot to be desired and the amount of time and frustration we customers have to face trying to get a service that we are paying for is very stressful especially when BT protract the fault over 5 months.
Things have improved a little from 2 years ago however, the new priority fault team (I dont know the full title) who get involved after 4 fault reports have been helpful (Cath especially) but even with their help it has still taken 5 months.
Regards
PJ2000
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