Total Broadband additional usage charges ...

I'm a loyal BT Phone & Broadband customer (have been for 15 years) and I was somewhat shocked upon receiving my latest quarterly bill to notice that my direct debit payments had been bumped up by quite a bit - closer investigation (of this and the previous bill!) revealed that I've been incurring significant additional broadband charges for at least the last 4 months (as I've exceeded the 10 Gb/month limit on Total Broadband 1).
I promptly called BT and got upgraded to the Total Broadband 3 package (300 Gb/month limit) and ended up with a cheaper deal all round than I had before!
This does however leave me about £150 out of pocket and with a slightly bitter taste in my mouth though ...
Granted, it's my problem for not noticing I'd started going over the 10 Gb/month limit early on [my excuse is that with a very busy life I tend to scan the headline figures on the first page of the bill and only investigate if these seem unusual]
Nevertheless, I would have expected BT, in the space of the last 6 months, to:
a) have the courtesy to notify me more proactively that I'm exceeding the "fair usage" policy limits and/or
b) Move me up to the next level automatically (seeing as it's ended up cheaper anyway?) and/or
c) Have somebody call me to suggest that I might want to upgrade to save significant costs ...
Has anybody else had a similar experience ?
I will add though that I'm very happy with BT's service otherwise - just think this particular point merits raising as a matter of principle!

Hello alexm3. Yes, I have had the same problem. Although I already had a BT landline, I switched in Sep 2010 to a total broadband package Option 1, (at £7.99 p.m.) thinking 10gb was downloads. Had an email to my normal aol.com account telling me after the first week that I'd used 7gb. Took 3 weeks to upgrade to Option 2 with 40gb, still went over the usage, and incurred £50 charge, and this month is £20 extra charge, while waiting to upgrade to Option 3.
I have now been offered Option 3 at £40 p.m. plus line rental of £13.50, plus calls (average £20 p.m.) so look like I am going to be paying over £70 p.m.
I did also find 22 emails last week in my btinternet.com Inbox although I have indicated I only use my old aol.com email address but they cannot use that although BT have been corresponding with me on that one since day 1
Their usage monitor only tells you if you are within or over your usage allowance, not how you've used it!
Good Luck

Similar Messages

Additional usage charge

I want to bring to your attention that being charged for the additional usage for the internet should get a little bit fair. I understand your rule of charging $10 after reaching the limit of 300GB, but considering that I pay the bill for the extra usage I think I should get some credit for the Gbs that were not used up to the each extra GBs we pay. As an example I have got 51GB for previous month and I have to pay $20 extra. What about getting nicer and fair and do something like giving your customers posibility to use the GBs they already paid the following months(carry over the unused GBs ). I am sure that this can be arranged in your billing programs and that can make us getting the service we pay for.

Hello dmb5601& wchillman,
I have escalated each of your concerns to our National Activations and Service Repair Department. This department specializes in handling suggestions such as yours. I have included your contact number provided in your account, and if additional information is needed, you may be contacted by a representative within 24-72 hours. If you have any further questions or concerns, please reply directly to this e-mail.

Broadband usage charges explained

Your broadband usage is the data that you upload and download from the internet. This includes activities such as internet browsing, watching a video online, online gaming, and downloading.
We have a usage policy that covers monthly usage allowances and manages the use of specific applications on the BT network, and is measured on each calendar month (from the first of the month to the end of the month).
More details on our usage policy are available here.
What are BT's Monthly Usage Allowances?
BT offers a range of monthly usage allowance options, so you can choose the product that best suits your needs.
Allowances for broadband products introduced from 1 February 2013:
Allowances for other broadband products:
What is broadband usage?
When you access the internet you are uploading and downloading data – your broadband usage.
There are three main factors that contribute to the total amount of usage we measure on your line:
•The number of devices you're using to access the internet at any one time (for example, computers, laptops, smartphones and tablet computers);
•The amount of time you're on the internet;
•The kind of things you're doing.
Some activities involve more usage than others. Watching a video, for example, involves downloading loads more data than looking at a simple web page or a sending a short email. The table shows what kind of usage is involved with some common activities:
*these sizes are approximate and can vary.
Our broadband options have different amounts of monthly usage allowance designed to suit different types of broadband users. Read more about monthly usage allowances and our broadband options.
I’ve been charged broadband usage charges, how can I keep an eye on my usage?
Your service won’t be affected if you go your monthly usage allowance, but you will be notified via email if you reach 80% (if you’re on a 40GB limit product) or 70% (if you’re on a 10GB limit product) of your usage allowance each month, and a further email if you exceed your allowance in a particular month.
We will send emails to your active BT primary email address (e.g. btinternet.com) that was set up when you ordered broadband or an alternative email address that you have given us for the purpose of contacting you.
If you exceed your usage allowance, you'll be charged for additional usage in units of five gigabytes (GB), at £5.30 per 5GB.
To help you keep track of your usage we provide a usage monitor which shows how much of your allowance you have used and how much is remaining, each day. You can access the usage monitor through your online account by clicking the 'View my broadband usage' link in the broadband services section. If you haven't set up an online account then you can register at www.bt.com/mybt.
Click here for help on how to use the broadband usage monitor.
If you're finding your monthly usage allowance inadequate and are regularly paying charges for additional usage, you can upgrade to a product with a higher usage allowance. Upgrade your broadband here.
I need further help
Why not post your question in the Other Broadband Queries board for further advice about your usage.
Stephanie
Stephanie
BTCare Community Manager
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post. If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Park_Ranger wrote:
... but they charge £5 for just 1gb ! (A £1 a gig I could accept).
It should be £5 for 5GB, but unfortunately it's charged in 5GB chunks (so it is effectively £1 a gig)...
From the Broadband usage policy:
http://bt.custhelp.com/app/answers/detail/a_id/10495/~/broadband-usage-policy
"If you exceed your usage allowance, you'll be charged for additional usage in units of five gigabytes (GB), at £5 per 5GB. Charges will apply from the second month you exceed your allowance and will be shown on your BT bill."

Charged for broadband over usage but still below l...

Hi guys,i hope someone here can help because i'm getting nowhere with bt helplines. At the end of january this year i changed from bt total broadband 1 to infinity. My old broadband limit was 10gb but i usually went over by 2 or 3 gb which i was obviously charged for, no problem there. With my new infinity package my allowance was increased to 20gb per month which was plenty enough for me.however,mybt usage monitor is still showing me to be on the old 10gb package.
Despite several live chat sessions and phone calls(the last one 2 weeks ago informing me i had 40gb usage) i'm still being charged for going over my 10gb allowance.i've even sent them,as requested , a screen shot of my usage monitor!! Why on earth would i have to do that? My latest bill arrived this morning with charges added for over usage.
Can someone please advise me of how to sort this problem out. To make things worse i'm now going to the dentist!
Thanks in advance,
Cheesed-off (paul)

Hi Cheesed-off,
Welcome to the community forum. I would like to take a look at your account. Please send me in your details using the "Contact The Mods" link found in my profile.
Thanks
PaddyB
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

Broadband over-usage - being charged for first mon...

Hi there,
Last month I went over my broadband usage on option 2, but was informed at the time that I wouldn't be charged for this as you only get charged if you go over again. I've now upgraded to option 3 so this won't happen again. However, I received an email this morning saying that I will have to pay £40 for going over during that first month period.
The chap I spoke to on the phone said not to worry as I've already been told I won't be charged but I would really like confirmation that this is the case as I cannot afford to pay this money. As far as I'm concerned, that was first month usage and I shouldn't be charged.
Many thanks, Adam.
Solved!
Go to Solution.

BarnabyMoo wrote:
Hi there,
Last month I went over my broadband usage on option 2, but was informed at the time that I wouldn't be charged for this as you only get charged if you go over again. I've now upgraded to option 3 so this won't happen again. However, I received an email this morning saying that I will have to pay £40 for going over during that first month period.
The chap I spoke to on the phone said not to worry as I've already been told I won't be charged but I would really like confirmation that this is the case as I cannot afford to pay this money. As far as I'm concerned, that was first month usage and I shouldn't be charged.
Many thanks, Adam.
Hi Adam. You are correct, you should not be charged the first month:
"If you exceed your usage allowance, you'll be charged for additional usage in units of five gigabytes (GB), at £5 per 5GB. Charges will apply from the second month you exceed your allowance and will be shown on your BT bill."
You can read all about it here:
http://bt.custhelp.com/app/answers/detail/a_id/10495/~/broadband-usage-policy
toekneem
http://www.no2nuisancecalls.net
(EASBF)

Fair Usage Policy On Total Broadband Option 3?

I know the usage on BT Total Broadband isn't actually unlimited and it has a fair usage policy. This used to be 100GB but since BT Infinity came in I can't seem to find the policy on BT's site. Has it changed?
If my answer was helpful, please give me a star by clicking the star on the left hand side.
Thank you.
Solved!
Go to Solution.

robo878 wrote:
I know the usage on BT Total Broadband isn't actually unlimited and it has a fair usage policy. This used to be 100GB but since BT Infinity came in I can't seem to find the policy on BT's site. Has it changed?
Hi.
The 100GB figure has never been on the fair use policy site, and neither does the new figure of 300GB appear (it's been that since middle/late August).
For details see my shortcuts options 14a-c
http://www.andyweb.co.uk/shortcuts
http://www.andyweb.co.uk/pictures

Broadband Extra Use Charges

On the online usage monitor it states that "if you exceed your usage allowance, you'll be charge additional usage in units of five gigabytes (GB), at £5 per 5GB. Charges will apply from the second month you exceed your allowance and will be shown on your BT bill."
When it refers to "second month" does this mean that second month ever that you exceed bill? I.e. if I exceeded my allowance once in 2008 was not charged, would I be charged if I were to it exceed it this month? Is it two months within the same year? Is anyone able to clarify the timeframe? Many thanks.

WatchdogTS wrote:
I don't think 4 yrs is correct, if records are kept the maximum can only be within the contract period. The way I understand it is, if you exceed UA 2 mts in a row, BT will charge you. Otherwise they can't put it on your next bill for the period in question.
Typically wrong on both counts. When a contract period is up, the service continues on a month by month basis and the Terms & Conditions, which specify the broadband usage limits, continue to apply. Also, you know very well that usage limits are not restricted to consecutive months, this having been discussed in another thread very recently.
You really do need to learn to distinguish between what you would like and how things actually are in the real world. You're giving enquirers no help at all by continually posting inaccurate information.
You can click the white star next to this message if you think it was helpful.

Is it BT Yahoo / Total Broadband / Option 3 / or d...

Hopefully someone here can help.
We signed up with BT Openworld back in 2003 which subsequently morphed into BT Yahoo. Since then the service has continued without much issue. (Just a loss of service because BT randomly disconnected us which then took weeks to resolve; plus paying £28+ a month for a 2Mb line - but other than that, not much issue).
Other than these few problems that is:
a) we have never seen a bill for this service. Trying to click view bills via the BT Yahoo page doesn't work.
b) in the BT Yahoo account page it says we are on BT Total Broadband Option 3. However, when you go to My BT on BT.com and look at our account (the account has the phone bill showing) we can't see any Broadband listed. In fact, they suggest signing up.....
c) trying to apply for an Accelerator (old iplate), when typing in our phone number and postcode, it confidently states that we don't have BT Broadband. Ironically, I'm using BT broadband to access the page...
d) back in October last year I received an email on the BTinternet.com email address telling me the great news that my BT Yahoo account was being moved to BT Total Broadband and that I would be receiving an email when this was done, confirmation of my account number, speeds of up to 20Mb, something to tell me how to view a bill for the first time in 8 years, etc. Nothing has ever been received. We have never received a new home hub for example. No speed increase. No account number, nothing.
Here's the link telling us what we should have won: http://bt.custhelp.com/app/answers/detail/a_id/14401/c/761/?s_cid=con_FURL_help/newaccount
e) trying to follow this up with anyone has always been met with "What is your account number"? It seems hard for them to understand that without a bill or any communication with BT, I don't have an account number and I can't find one anywhere else. I have of course offered to make one up.
f) the line speed sits resolutely at 2Mb. It doesn't matter what router is used, whether the router is plugged into the master socket, whether I tell all my neighbours to have an internet free day, etc.
We can't help but assume our account has been left on an old BT Yahoo set up, with 2Mb maximum and nothing has been done to bring our account to Total Broadband, sort the speed out, merge our accounts with our normal BT bill and allow us to look at a rarely-spotted invoice. Getting my hands on a BT Accelerator would be great too.
Can anyone help here...?
Jeremy.

Hi, I've been browsing the forums for general interest and have a somewhat related enquiry to the above queries.
I have been with BT Yahoo Broadband (and whatever came before that) for some years. Last year I had an email to say that (quote):
"Good news. We’re sprucing up some of our systems over the next few months, replacing BT Yahoo! Broadband with BT Total Broadband. We’ll need to give you a new account number but you’ll pay the same and get a better service and more features for your money..." (followed by the 'features' of Total Broadband Option 3).
A few days ago I had an email to say (quote)
"Remember our email about moving you to BT Total Broadband and changing your account number? You’re now on BT Total Broadband and your new account number is GB100XXXXX."
One good thing - for the first time I have an account number that I can quote!
My query is: do my methods of payment stay the same? I am debited every month from my credit card for broadband as the owner of the BT line itself is not me but my partner, and therefore a separate phone account. So far, I have not seen a charge against my credit card this month, and it would have been due now.
I did try and ring one of the helplines today, but sadly the competence of the staff in India has not improved since my last problem with billing (updating credit card details) last December. They were completely clueless, although very polite.
Incidentally the BT Broadband postcode checker suggests that I'd be able to get 7.0 - 8.0MB speed, but mine remains at 2MB, which is what I have had for a long time. I don't for one minute doubt thatI wouldn't get the maximum, but I'd have thought I'd be getting a little better than the 1.8 MB download I currently average....if indeed I have been transferred over as the emails have suggested?

Is 114Kbps acceptable for BT TOTAL BROADBAND ?

Earlier this year after complaining about our poor internet connection speed, BT confirmed our phone line was fine and an engineer swapped us onto another cable between our house and the exchange.
Recently it seems to have got slower again.
From the stats below, please would someone advise whether the performance level is what I should expect or should it be better.
BT TOTAL BROADBAND with BT Home hub 2.0
I used http://www.speedtester.bt.com and the HOME HUB ROUTER stats.
9AM USING THE NORMAL BT SOCKET ON THE WALL.
Download speed achieved during the test was -                 114 Kbps
For your connection, the acceptable range of speeds is       50-250 Kbps.
Your DSL Connection Rate : 192 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 135 Kbps
Router stats:
Downstream                      768 Kbps
Upstream                             448 Kbps
Noise margin (Down/Up)         15.7 dB / 21.0 dB
Line attenuation (Down/Up)    49.6 dB / 31.0 dB
Output power (Down/Up)      1.4 dBm / 1.5 dBm
3PM USING THE BT MASTER SOCKET
Download speed achieved during the test was - 114 Kbps
For your connection, the acceptable range of speeds is 50-250 Kbps.
Your DSL Connection Rate : 2304 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 135 Kbps
Router stats:
Downstream 2304 Kbps
Upstream 448 Kbps
Noise margin (Down/Up) 16.4 dB / 21.0 dB
Line attenuation (Down/Up) 49.5 dB / 31.0 dB
Output power (Down/Up) 3.9 dBm / 1.5 dBm
3.30PM USING THE NORMAL BT SOCKET ON THE WALL.
Download speed achieved during the test was - 114 Kbps
For your connection, the acceptable range of speeds is 50-250 Kbps.
Your DSL Connection Rate : 608 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 135 Kbps
Router stats:
Downstream 608 Kbps
Upstream 448 Kbps Noise margin (Down/Up) 18.7 dB / 21.0 dB
Line attenuation (Down/Up) 49.6 dB / 31.0 dB
Output power (Down/Up) 1.2 dBm / 1.5 dBm

Thank you both for replying, it never ceases to amaze me how helpful people are ... I also help on motorcycle and scooter boards.
I couldn't reply earlier due to a medical emergency !
Anyway I took IMJOLLYs advice and removed the orange bell wire connected to terminal 3.
I dialled 17070 option 2 using an analogue phone and it seemed very quiet, no crackles pops or whistles !
My Home Hub does not have a hub phone.
I normally keep the Home hub on line 24/7.
I have for the time being just connected through the TEST SOCKET to eliminate any house wiring
You will see from the full stats below that at 8pm last night the speed was 103kbps whereas at 8am this morning the speed is 1.6mbps !
My IP Profile is now 1750 Kbps whereas yesterday it was - 135 Kbps - any thoughts on this good news ?
As soon as the medical emergency is over I will be able to look at the house wiring to the socket.
20:22 04/10/10 USING THE TEST SOCKET
ADSL line status
Connection Information
Line state         Connected
Connection time                                  0 days, 00:05:22
Downstream                                        2,208 Kbps
Upstream                                             448 Kbps
ADSL Settings
VPI/VCI                                            0/38
Type                                                    PPPoA
Modulation                                         G.992.1 Annex A
Latency type                                        Interleaved
Noise margin (Down/Up)                   16.2 dB / 21.0 dB
Line attenuation (Down/Up)               49.4 dB / 31.0 dB
Output power (Down/Up)                  3.7 dBm / 1.5 dBm
Loss of Framing (Local/Remote)        0 / 0
Loss of Signal (Local/Remote)            0 / 0
Loss of Power (Local/Remote)           0 / 0
FEC Errors (Down/Up)                      2 / 49
CRC Errors (Down/Up)                     3 / 19
HEC Errors (Down/Up)                     7 / 7
Error Seconds (Local/Remote)            3 / 14
Software version 4.7.5.1.83 (Type B) | Time and date 20:22 04/10/10
Test1 comprises of Best Effort Test: -provides background information.
            Download Speed
            103 Kbps
0 Kbps            250 Kbps
Max Achievable Speed
Download speed achieved during the test was - 103 Kbps
For your connection, the acceptable range of speeds is 50-250 Kbps.
Additional Information:
Your DSL Connection Rate :2208 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 135 Kbps
8AM 05/10/10 USING THE TEST SOCKET
ADSL line status
Connection Information
Line state                                 Connected
Connection time                      0 days, 11:39:51
Downstream                            2,208 Kbps
Upstream                                 448 Kbps
ADSL Settings
VPI/VCI                                            0/38
Type                                                    PPPoA
Modulation                                         G.992.1 Annex A
Latency type                                        Interleaved
Noise margin (Down/Up)                   16.3 dB / 21.0 dB
Line attenuation (Down/Up)               49.4 dB / 31.0 dB
Output power (Down/Up)                  3.7 dBm / 1.5 dBm
Loss of Framing (Local/Remote)        0 / 0
Loss of Signal (Local/Remote)            0 / 0
Loss of Power (Local/Remote)           0 / 0
FEC Errors (Down/Up)                      186 / 88
CRC Errors (Down/Up)                     101 / 28
HEC Errors (Down/Up)                     212 / 14
Error Seconds (Local/Remote)            86 / 22
The Performance Tester is now testing Broadband connection. Your configured download throughput speed for this service is 1750 k
Test1 comprises of Best Effort Test: -provides background information.
            Download Speed
            1613 Kbps
0 Kbps            2000 Kbps
Max Achievable Speed
Download speed achieved during the test was - 1613 Kbps
For your connection, the acceptable range of speeds is 400-2000 Kbps.
Additional Information:
Your DSL Connection Rate :2208 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 1750 Kbps
Server speedtest1.thinkbroadband.com
Date                                                     05/10/10 08:04:42
Speed Down                                       1627.43 Kbps ( 1.6 Mbps )
Speed Up                                            368.18 Kbps ( 0.4 Mbps )
Port                                                     8095

Primus line rental with bt total broadband is it p...

I currentley have my line rental and call package billed through BT, and also billed seperatley have the top BT total broadband package, I rarely use the phone and was looking to save money on my line rental. I am more than happy with my broadband and would like to keep this the same. I have checked the primus website and can get cheaper line rental, and they allow me to keep an alternative broadband provider, however do BT Broadband have any problems with me using someone else for my linerental?

mykeyb wrote:
I currentley have my line rental and call package billed through BT, and also billed seperatley have the top BT total broadband package, I rarely use the phone and was looking to save money on my line rental. I am more than happy with my broadband and would like to keep this the same. I have checked the primus website and can get cheaper line rental, and they allow me to keep an alternative broadband provider, however do BT Broadband have any problems with me using someone else for my linerental?
Hi mykeyb,
Unfortunately you need the line rental with BT to have BT broadband,
You could save some money buy using Line Rental Saver, where you pay a reduced line rental charge up front.
have a read here:
http://www.productsandservices.bt.com/consumerProducts/displayTopic.do?topicId=29984
toekneem
http://www.no2nuisancecalls.net
(EASBF)

Total Broadband Anywhere dongle expired (I think)

I think the free period of usage of my BT Total Broadband Anywhere dongle might have run out. Is there anywhere online that i can confirm this? I thought there might have been a promotion to encourage to extend it in some way.
It connects to the network but then no connection to the Internet.
I am not seeing any WiFi signals on the donge either but that could be because of clashed with the internal WiFi on my PC. I will check on another PC later.
I don't tend to use the 3G connection very often so will have to look around for the best package for occasional use but wanted to check my status first.
MB
MB

Raid1968 wrote:
If you've registered you should be able to see under your account on BT.COM, also there is no built in wifi on the dongle, the connection manager software utilises the wifi already on your PC/Laptop.
Failing that contact the mobile service department 08007832326
Raid
Thanks, I will look into that. Sure I registered it when I first got it.
I had got the idea that there was WiFi in the dongle but obviously mistaken.
MB
MB

BT Infinity and Total Broadband

I upgraded to BT Infinity in a flat i rented, the tenancy has come to an end and the landlord wants standard broadband and has been told by BT that installing infinity has disconnected the original and she will need to pay £130 to have the line reinstalled.
Does installing BT Infinity mean that you cannot revert to total Broadband or similar services?

No it does not. However, if the line is to be changed names then the account has to be ceased and a new line provisioned. This costs £130.
I think you need to clarify what the charge will be for.
As a side note, why anyone would want to revert to standard broadband from Infinity is beyond me. It's like owning a car then going back to a push bike. You just don't do it.
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the the reply answers your question then please mark as ’Mark as Accepted Solution’

Data Usage charges, 5C Verizon FaceTime?

I'm confused since I had thought that FaceTime didn't use data that I would be charged for. But I see that setting has enable cellular data for FaceTime.
Back in March I made a lengthy call to a friend in another state & after awhile switched to FaceTime. I am on Verizon w the More plan w 250 MB data allowance.
I got notice of my bill & it shows a huge overage in data. So I am truing to figure out why. I remembered that lengthy call & my phone shows it as 2 hrs 29 min (442 MB). I guess that must have been the reason, but I was unaware that would use data. Mo before data was 121.19, months before that 80.52, 67.84, 59.04, 107.73
Most of the call was inside where it should have been using my wife. But I also decided to walk outside to show my friend around where I live (we both used to live in CA & now have moved to different states). My wifi doesn't extend much outside--not even to my car & I went out to the front of our long driveway which was definitely out of range of my wifi.
But then after walking around the area & went back inside & most of the call took place inside in range of wifi. So, would it have switched to cellular data when I got out of wifi range & then stayed using cellular data even after I was back inside?
In my usage, I see a call showing 5 min at that time. Wondering if that was before I switched to FaceTime?
Also, after awhile, I decided we didn't need to still be on FaceTime & looked to try to turn it off but didn't see a way to do that.
So I'm really confused how this works?
In addition, I had previously entered the log in info for the wifi at my office. Not too long ago, I noticed that it wasn't connected to the wifi there, so wondering if it lost the log in when I updated iOS? Or why it would forget a previous wifi log in that I should be using all the time?
Also, I do have my iPhone set up w my iPad mini as a mobile hot spot but it is turned off. It sees that when looking for a network, but am I correct in assuming that it since it is turned to off, it won't use it until I turn the function on?

CBearsDada wrote:
I have the following "Usage Type/Event Description" on my detailed Data Usage Charges screen:
PAYGO $1.99MB 3G HNDST356
I understand that this is the $1.99/mb usage rate, but is there anyway I can found what this was (mobile web, etc). I'm trying to get a handle on my daughter's charges and this keeps popping up every month. Does Verizon charge her line whenever someone sends her a text with data attached?
Thank you for your inquiry. Adding to what was stated, the message from above about PAYGO $1.99MB 3G HNDST356 sounds like its referring to the Backup Assistant. As long as that line is registered on My Verizon, a limited one credit of $1.99 should be reflected on the billing statement once per billing cycle. Please review your billing statement carefully to see if the credit is present. Also, data usage is not based on whether or not a phone was touched within the last couple of days. Its based upon if any data usage was incurred from the beginning of a bill cycle that goes until the end of the bill cycle. In other words, you can use data 3 days after a bill cycle started and then not use any data at all for 2 days afterward. The two days of not using data does not eliminate the 3 days that data was used. Data attachments are not used in text messaging but in picture messaging or email. For example, you can send a picture and attach another picture to that same message for it to go to someone. As long as you have a unlimited texting/picture messaging package on that line, it should not be billed for that message with the attachment.

Cost of BT Total Broadband

Can someone please explain why my current Total Broadband charge is almost double as that shown in the Current Advertisement on TV.

What does it say on the advert?
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Real Mess with Total Broadband Package installatio...

I ordered BT Total Broadband and Vision package in July 2012, including Home Install for the BT Vision, which I paid for.
The telephone engineer and Vision engineer appointments were arranged to take place on the same day - 20/8/12.
However, BT inexplicably cancelled this date via email, and re-scheduled the installations for 24/8.
Then BT cancelled the telephone engineer's appointment, saying it would not now be necessary as our line had been tested and was working (we were previously with Virgin.)
On 20/8/12 a Vision TV engineer suddenly turned up out of the blue, but obviously could not install the TV service, as our phone & broadband service were not due to go live until 24/8.
BT had apparently not conveyed this change of date to the Vision engineer. I told him of our revised date of 24/8, he said he would 'keep an eye on things' and I therefore assumed he would be returning on the date arranged by BT.
It is now 24/8.
I have installed the broadband myself, which is working fine, as is the wireless connection.
But that's the only thing that has gone smoothly. I cannot receive any incoming calls at all (I can only make outgoing calls) and two of my three phone sockets have been completely dead since BT took over.
I managed to book a telephone engineer for tomorrow (25/8) to look at the lines; I obviously did need that telephone engineer's appointment after all, then.
And no Vision engineer has turned up to install the TV service as arranged, and as I paid for.
I rang the call centre in India who told me there was no record of a Vision Home Install appointment and that i would need to do this myself! I replied that I had booked one, it had been confirmed and I had even paid for it.
They then put me through to a person who I can only describe as a cocky 'gentleman' apparently in the UK with quite an attitude (I asked for his name and he gave a first name which I won't mention here) who apparently books engineers.
He told me that as my timeslot had now been missed and they had no way of knowing which the engineer had been assigned (and the engineer had not contacted me to let me know there was a problem) he could not give the engineer a b*****king and said in not so many words that it was basically my tough luck the engineer hadn't showed and I now would have to wait another week until 31/8/12 for the next available appointment to have my Vision service installed.
I have worked in CS and had I ever used such language to a customer (even in a non-confrontational way) I would have been fired on the spot.
This 'gentleman' refused give out the phone no. of engineers so that I could contact them direct.
I pointed out that I had taken a day off work for this installation and would now be forced to take another day off, so after this, how could I be confident that an engineer would actually turn up in a week's time? I then asked for email confirmation of the new appointment so that at least I would have somethnig to refer back to, but was told he could not send an email (somewhat strange for a world-class communication company?) but could send a text confirmation via mobile phone.
I have received this but still have no way of knowing if I'll be taking another day off work for nothing if the Vision engineer does not turn up - and I will still not have the TV service that I am paying for; nor indeed any TV service at all.
I asked for the content of our conversation to be put in writing - either via email or letter - but this was also refused.
I then asked for his superior's name to escalate a complaint and he gave me a (first) name which actually could have been either real or fictitious - I have no idea. I asked to be put through to him but was informed that it would take 48-72 hours to 'raise a form' to be able to do that!
This is totally unnacceptable; BT has made it my problem that they have failed to keep any record of who this invisible Vision engineer was and I do not see why I should be the one bearing the brunt of this inefficiency. It is not of my making, neither is it my fault that the installation work is outsourced and as I cannot arrange appointments myself directly, I have no control over the situation and have no choice but to rely on BT to do it correctly on my behalf. I really hope that this is not indicative of things to come, and the kind of service that I left Virgin for. If it is, I will be leaving BT as soon as my contract is up.
PLEASE, is there anything at all that the mods can do (or anyone in the UK that they can refer me to) to sort out this mess, gee things along so I don't have to wait another week when maybe even then no one will turn up to install my Vision service, and tell me how I can make someone actually take ownership of this fiasco? And any other relevant advice?
Most grateful for any help.

If you would like to contact one of the UK based BT Care Team who moderate this forum, they should be able to help you.
They can be contacted using this link BT Care Team
They normally respond by phone or e-mail, within three working days, however you should get an immediate confirmation, with a tracking number.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

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