Total Care DB requirements or usage affect VM hardware configuration

A customer asked when reviewing the recommendations for the VM hardware requirements if the 200GB disk space includes space for the collector DB or if additional space needs to be allocated? what is used by the Total Care collector to store the discovery, uploads and verification results. Is the 200GB just referring to the necessary disk space for the Collector file?
Gary Blandino

200GB is the all inclusive space needed for the system files/executables and storage for the collection.
Thanks
-Sanjeev

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Recovery stops at HP total Care registration

I used recovery disks I created when I first bought my Pavillion dv 2315nr. All went perfect until the registration page HP Total Care came up. (it is step 1 of 3). When I fill out the page and try to advance I get a red warning on the page "Please provide required information marked with red arrows". The info marked with red arrows is the Email address I entered. I even tried entering different Email addresses (old ones) but still get the above red message after I click on "next". Please help.

Just click the Register later option
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Service Request tracking in Total Care

When doing a demo of the Total Care portal, two questions were asked that I need details on.
1. When the customer begins working with Total Care will the prior SR's opened by the customer on a device be shown, or only the ones created after the Total Care contract is active.
2. How long will the information on the SR's be maintained for viewing in the portal? As long as the device is active on the network or do they drop off after a prescribed period.
gary

Hi Gary,
Below are the answers to your questions:
1. When the customer begins working with Total Care will the prior SR's opened by the customer on a device be shown, or only the ones created after the Total Care contract is active.
Answer: Prior SRs created by the customer for a particular device will be shown as long as same customer who created the SRs is logged into the portal and contract for the that device is active.
2. How long will the information on the SR's be maintained for viewing in the portal? As long as the device is active on the network or do they drop off after a prescribed period.
Answer : The information on SRs for a particular device will be maintained and can be viewed as long as contract for that device is active.The SR will continue to be shown even if the device is not on the network.
Thanks,
Jawaid.

HP - Supp - Total Care - Forum - Desktop - TouchSmart (TS) - Hrd restart w/out pwr cycle on IQ8xxt-

Greetings,
While the cause for this post is the sole HP TouchSmart (TS) at this computing site, an IQ816t, this post addresses the case, and thus applies to the IQ8xxt and any other similar series case.
Generally, to restart a PC, a user may attempt a soft or execute a hard reboot. A soft reboot may be attempted with the 3-finger salute. A hard reboot is executed with either a power cycle, or, on a traditional case, depressing the Reset/Restart button/switch.
This TS runs mostly Windows Vista SP2 (WinNT6.0.6002SP2). When running this OS, the system hangs periodically. The salute is to no avail. How may a hard restart be executed without a power cycle, similar to depressing the Reset button on a traditional case?
Thank you all in advance.
Best regards,
“kennymccormick”

Greetings,
I was hoping for any knowledgeable response, from either HP or the public.
That a HP staff member responded indicates that HP does allocate resource to monitoring the HP Support Total Care Forums. It must just be that the allocated resource is extremely limited, given that the response was posted almost 7 weeks after the query.
While I should appreciate a response and give thanks, in this case, I simply cannot. I really do not want to come across as a jerk, yet the response was so… <exasperated sigh> In summary, the question was whether a hard restart may be executed on a TS8xxt case system without power cycling, similar to depressing the Reset button on a traditional case. The response provided was to, well, power cycle. That was just unhelpful.
Best regards,
“kennymccormick”

Cannot Update HP TOTAL CARE SETUP

Hi there, A little while ago I was reccommended to upgrade to Windows 7 Home Premium or Ultimate by one of my friends.
I have had my computer for some time and I would like to Upgrade it a bit.
I was told to use Windows 7 Upgrade Advisor to make sure I was compatible before switching.
I scanned to see if my computer was compatible and It was except for one negative point. I had to update my HP Total Care Setup.
It had a link which could update it but when I went there it only showed me the Microsoft front page.
There is no way I can update and I have been trying to find an answer ALL morning.
System Specs
Model : s3734uk
Processor : AMD Athlon(tm) Dual Core Processor 4450e 2.30Ghz
System Type : 32-bit Operating System
Monitor - HP w1907v
Manufacturer - Hewlett- Packard Compant
Thank you for your support :-)

OpTicGaming
Welcome to the HP Community Forum.
Total Care is the old name / version / program for the HP Support Assistant.
No worries. Just remove the old Software from the computer and you can install the new program later after the Update / Upgrade.
HP Support Assistant
If you have ‘Admin’ control, you may highlight the package and “double-click” to install it, else Right-Click, Select run as Administrator and install.
=============================================================================
You want to make sure you have your network drivers and the like. You might download your most critical drivers ahead of time and make sure you have them about - perhaps on a USB drive.
HP Pavilion Slimline s3734uk Desktop PC
Click the Kudos Thumbs-Up to show you appreciate the help.
Click Accept as Solution when the Answer provides a Fix or Workaround!
I am pleased to provide assistance on behalf of HP. I do not work for HP.
Kind Regards,
Dragon-Fur

HP Total care Advisor Dock

Machine HP Pavillion A6177C
OS Windows & Ultimate (x64)
I ahd a system failer and had to reload everything. Is there somewhere that I can go to download the HP Advisor Total Care dock?
This question was solved.
View Solution.

Hi,
The installer for HP Advisor is on the following link.
http://ftp.hp.com/pub/softpaq/sp50001-50500/sp50046.exe
Regards,
DP-K
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Microsoft MVP - Windows Experience

HP Total Care Support Videos Released

Hi everyone,
I'm pleased to announce the release of a new video support channel. With video rapidly becoming a highly popular information-sharing and educational tool among Web users, launching this new channel is something that will be a great resource to assist with common problems. We hope to quickly expand the offering and would love to hear what you have to say.
HP Total Care Support Videos
HP Product Expert for the Officejet Pro X Series.
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I'm also having the same problem with my HP Notebook running on Vista x64. When I use HP Help and Support it launches Notepad filled with characters. The same thing happens when I launch Activation Assistant for Microsoft Office 2007. The Notepad opens and display some characters. I reinstalled the HP Help and Support from my Recovery Manager but did not solve the problem. I downloaded the utility from HP support site but my problem became worse. The HP Help and Support Customization disappeared. When I select some of the links on the Vista Help and Support (now without the HP customization), the Notepad still opens with the characters. By the way, when I reinstall the HP Help and Support during the process the Notepad also appears and display characters and the installation does not proceed until I close the Notepad.
I've searched for solution on several forums but found nothing.
Any help to resolve this problem would be appreciated. Thanks.

HP Total Care Advisor

I have been working on this for past 15 days but I did not get any resolution for this question. That is my "HP Total Care Advisor is not working or stopped working". Is there a possible resolution apart from performing a recovery?

What is the model of your computer and which OS?
Signature:
HP TouchPad - 1.2 GHz; 1 GB memory; 32 GB storage; WebOS/CyanogenMod 11(Kit Kat)
HP 10 Plus; Android-Kit Kat; 1.0 GHz Allwinner A31 ARM Cortex A7 Quad Core Processor ; 2GB RAM Memory Long: 2 GB DDR3L SDRAM (1600MHz); 16GB disable eMMC 16GB v4.51
HP Omen; i7-4710QH; 8 GB memory; 256 GB San Disk SSD; Win 8.1
HP Photosmart 7520 AIO
++++++++++++++++++
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I am not an HP employee.

What's the difference between SmartNet Total Care, and SmartCare?

Has anyone here used SmartCare?
What was your experience like, and would you recommend it over SmartNet Total Care?

I can't answer about the customer experience of using Smart Care, but I can help provide some guidance on the differences between the two services. Hope this helps.
Smart Net Total Care and Smart Care are both smart support services and both include Cisco’s award winning support, including technical support, hardware replacement, knowledge base access and OS upgrades. There are three main differences—first line of support, size of the network and offer customization.
For first line of support—Smart Net Total Care support is provided directly through Cisco, the customer technical support is provided by the Cisco TAC. Smart Care, on the other hand, is sold and supported through a qualified Cisco Partner, so the customer would get their first line of support from the partner (the partner can work with Cisco TAC if needed).
For targeted network environments—Smart Net Total Care has been designed to support large, dynamic networks. It is able to support tens of thousands of devices. Smart Care is targeted to mid-sized customers—from 10’s up to 1000’s of devices.
For customization—Smart Net Total Care is a defined service with a well-defined list of capabilities, which include technical support (TAC, OS updates, hardware Replacement and cisco knowledge base), and smart capabilities (installed base and contract management, alerts, device diagnostics). Smart Care has a base level of capabilities, but the partner can choose to add specific features and functionality to meet their customer’s needs. The base functionality includes the technical support and smart capabilities of SNTC, and also has additional features designed for smaller networks—monitoring, disaster recovery, and technology assessments.
Bottomline, you will need to evaluate the Smart Care offer that your partner provides and compare it with what Smart Net Total Care can offer to see which best meets your network and business needs.

Why resource cost in Oracle does not equal the total on the routing of Usage.

why resource cost in Oracle does not equal the total on the routing of Usage.

Hi Judy,
I could not reproduce your issue. Is your Project Server patched with the latest SP and CU?
Also can you reproduce this unexpected behavior with another project?
Can you split your screen from the resource usage view, display the resource form and click right on the grey part selecting "schedule"? Then you'll have the scheduled start and finish dates for the resource's assignments. This is to be sure that
you are not missing any parts of the assignments due to a wrong zoom in the timephased grid.
Hope this helps,
Guillaume Rouyre, MBA, MCP, MCTS |

Usage: jinstall URL of configuration file

I am totally over my head and I hope someone can help.
I'm supposed to go to the usps.com website to print postage paid overnight delivery mailing labels. The usps website directs me to download a javascript before I can print. I downloaded http://java.sun.com/products/plugin/autodl/jinstall-1_4-windows-i586.cab and extracted the files to /mydocuments/mydownloads/javascriptfromusps (a folder I created).
When double-clicking on the jinstall icon (or when trying to use the 'run' function on the start button for windows xp, I receive the following error message:
Usage: jinstall <URL of configuration file>
If anyone is able to offer some insight it would be most appreciated. My supervisor is none too happy with me, & I've already missed the delivery deadline for today.
Thank you.

Based on the link below, it is Java plugin that has to be installed and not javascript...
Try accessing this URL:
http://java.com/en/download/windows_automatic.jsp
You should get prompted to download and install Java plugin - accept the prompt and follow installer instructions. Then go back to USPS web site and try printing labels.

Error msg: Usage: jinstall URL of configuration file

I'm totally out of my depth. I'm simply trying to print postage paid mailing labels at the usps.com website, but have been directed to install a javascript in order to print.
It says to download from http://java.sun.com/products/plugin/autodl/jinstall-1_4-windows-i586.cab which I have done.
I put that on my desktop & extracted files to /mydocuments/mydownloads/javascriptfromusps (a directory I created). Now I've got jinstall.exe. When double clicking on that, or by using the 'run' function from the start button on Windows XP, I receive the following error message.
Usage: jinstall <URL of configuration file>
If anyone can offer any insight it would be most appreciated. I have an overnight package delivery that must go out (in fact it is now late), & my supervisor is none too happy.
Thank you.

I'm not sure what is happening - the URL that you give is usually for automated download and install of the Sun Java virtual machine/plug-in. Manual installs of that item are usually done from here: http://java.com/en/index.jsp (and then click on "Get It Now")
If you wish, post the address (and what to do) of the USPS webpage so that someone can take a look and maybe explain.

Why do i get a daq hardware configuration required window when trying to run the daq solution wizard?

i have recently installed the ni 4552 for pci dynamic signal analyser, and am attempting to configure my system and teach myself labview. when attempting to run the daq solution wizard i am presented with the daq hardware configuration required window.
Attachments:
DAQ_Hardware_Configuration_Required.ppt ‏38 KB

hi brian, thanks for your help. i have recently received version 6.1, and done a complete re-install. i have also downloaded the latest ni daq (6.9.2) and ni dsa (6.11) versions and installed them, but still i get the same error message when trying to open the solutions wizard (please see attached powerpoint presentation).
upon selecting the "go to ni daq config utility" option MAX opens. everything appears to be in order (device passes test, test panels run ok and virtual channels are configured correctly). i am unable to go any further.
i would appreciate any guidance that you are able to give me in this matter. many thanks in advance of your help.
best regards,
ben halkon

Can we change the UCCX server from single node to the first node without affecting it's configurations

Hi all,
Firstly I was using the single CUCM7.0 server with the single UCCX 7.0 server. Now I am going to add the second CUCM and UCCX in the cluster. I was first configured the UCCX server as a single node. Now I have to configure this as a first node. How I could configure this from single node to the first node without affecting it's configurations..??????
Regards
Ali Raza

Hi Aaron,
How could we do the change on Imhost file. How we add the both servers in that file?
Below is the Imhost file txt.
# Copyright (c) 1993-1999 Microsoft Corp.
# This is a sample LMHOSTS file used by the Microsoft TCP/IP for Windows.
# This file contains the mappings of IP addresses to computernames
# (NetBIOS) names. Each entry should be kept on an individual line.
# The IP address should be placed in the first column followed by the
# corresponding computername. The address and the computername
# should be separated by at least one space or tab. The "#" character
# is generally used to denote the start of a comment (see the exceptions
# below).
# This file is compatible with Microsoft LAN Manager 2.x TCP/IP lmhosts
# files and offers the following extensions:
#      #PRE
#      #DOM:
#      #INCLUDE
#      #BEGIN_ALTERNATE
#      #END_ALTERNATE
#      \0xnn (non-printing character support)
# Following any entry in the file with the characters "#PRE" will cause
# the entry to be preloaded into the name cache. By default, entries are
# not preloaded, but are parsed only after dynamic name resolution fails.
# Following an entry with the "#DOM:" tag will associate the
# entry with the domain specified by . This affects how the
# browser and logon services behave in TCP/IP environments. To preload
# the host name associated with #DOM entry, it is necessary to also add a
# #PRE to the line. The is always preloaded although it will not
# be shown when the name cache is viewed.
# Specifying "#INCLUDE " will force the RFC NetBIOS (NBT)
# software to seek the specified and parse it as if it were
# local. is generally a UNC-based name, allowing a
# centralized lmhosts file to be maintained on a server.
# It is ALWAYS necessary to provide a mapping for the IP address of the
# server prior to the #INCLUDE. This mapping must use the #PRE directive.
# In addtion the share "public" in the example below must be in the
# LanManServer list of "NullSessionShares" in order for client machines to
# be able to read the lmhosts file successfully. This key is under
# \machine\system\currentcontrolset\services\lanmanserver\parameters\nullsessionshares
# in the registry. Simply add "public" to the list found there.
# The #BEGIN_ and #END_ALTERNATE keywords allow multiple #INCLUDE
# statements to be grouped together. Any single successful include
# will cause the group to succeed.
# Finally, non-printing characters can be embedded in mappings by
# first surrounding the NetBIOS name in quotations, then using the
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# 102.54.94.97     rhino         #PRE #DOM:networking #net group's DC
# 102.54.94.102    "appname \0x14"                    #special app server
# 102.54.94.123    popular            #PRE             #source server
# 102.54.94.117    localsrv           #PRE             #needed for the include
# #BEGIN_ALTERNATE
# #INCLUDE \\localsrv\public\lmhosts
# #INCLUDE \\rhino\public\lmhosts
# #END_ALTERNATE
# In the above example, the "appname" server contains a special
# character in its name, the "popular" and "localsrv" server names are
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# to later #INCLUDE a centrally maintained lmhosts file if the "localsrv"
# system is unavailable.
# Note that the whole file is parsed including comments on each lookup,
# so keeping the number of comments to a minimum will improve performance.
# Therefore it is not advisable to simply add lmhosts file entries onto the
# end of this file.
Regards
Ali Raza

Je ne peut plus me servir de l'aplication sfr tv depuis la mise à jour de la semaine dernière et je voudrais l'annuler car mon iphone 4 n'est pas en " configuration" ça marchait avant et plus maintenant !!! comment retrouver mon application ???

je ne peut plus me servir de l'aplication sfr tv depuis la mise à jour de la semaine dernière et je voudrais l'annuler car mon iphone 4 n'est pas en " configuration" ça marchait avant et plus maintenant !!! comment retrouver mon application ???

Mac OS X: Gray screen appears during startup - Apple Support

Total Care DB requirements or usage affect VM hardware configuration

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