Trade In Credit?

In July I went in to change my plan. I cancelled a few numbers on my plan and with one in particular I asked the Representatve if they were still doing the phone buy back. He said yes and gave me a quote for the value of my phone on the spot. I thought about it for a minuite and decided there to turn in my Galaxy S III. Verizon only offered #127 for it at the time BUT when asked how would I like to apply the credit he offered to have it credit to my account. I agreed and at moment he gave me the remaining balance for the month. To this day I still have yet to see the credit on my bill with no answers?! This is ROBBERY! I could have walked away and sold the phone on eBay and gotten more for the pristine condition the phone was in.
If you live in Colorado Springs DO NOT go to the Broadmoor Verizon location. Time after time I have been disappointed. If its not with the slow customer service response time now its robbery. Can someone tell me how this is possible???

No. If you were selling new phones would you offer a trade in value for a phone you haven't examined?

Similar Messages

Missing trade in credit - please help

I typically don't like to complain, but the bestbuy employee I had to deal with was horrible. Simply didn't want to do his job. I'm a very reasonable person, but again this person was a slacker. I purchased Gamers Unlocked last night then traded 2 games in. One associate near the tv's (where I was rang up for the subscription) said I would get the bonus trade in credit, the person at customer service (where I traded the games in) said I wouldn't. I just paid for this service and now I was being told I wouldn't get a trade in bonus. After being in the store over an hour of getting pushed around I decided to quit for the day. I was also overcharged for the titanfall guide which was $17.50 when I preordered, but went down to $12.50 the day before release. I was not charged the lower rate even though I was under the impression I would be charged the lower rate. This associate said it should be adjusted automatically within 2 days. I'm hoping that's the case. Hoping someone can help at least with the missing trade in credit.

Hey xhardwarex,
If your ordered your copy of the Titanfall strategy guide on BestBuy.com, then you should have been charged the lowest price available while your order was awaiting fulfillment. This doesn't appear to have happened with your order though, so I've sent you some information. I'll also need to gather some details regarding your trade-in to ensure you receive your GCU benefits, so please make sure to check your private messages when you have the chance to do so.
To check your PMs, simply sign into the forum and then click on the letter icon in the upper right-hand corner of the page.
Aaron|Social Media Specialist | Best Buy® Corporate
Private Message

Which one do you choose? JellyBean or trade-in credit or nothing?

I read news from Verge :
"Motorola also said that it would offer a $100 trade-in credit to those who bought a Motorola phone in 2011 (or later) that isn't eligible for the update to Jelly Bean."
Resource : http://www.theverge.com/2012/9/6/3298835/motorola-100-dollar-trade-in-details
Sony should the same thing. If they don't release JellyBean update for Xperia 2011 series , they should give trade-in credit like Motorola.

there are other threads on the subject
http://talk.sonymobile.com/message/279395#279395
Would Sony Do like what Motorola has offered wrt JB upgrade?
why is the above message being moderated?
"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

I did the trade in for the 6...I mailed my 4s in over 3 weeks ago and still no trade in credit...and I can't seem to get anyone at Verizon to give me an update, even telling me that they received my trade in...has anyone received their trade in credit?

Has anyone received the credit from the i6 trade in promotion? I sent my 4s in over 3 weeks ago and I can't even reach anyone to see if it has been received and when the trade in credit would be e-mailed to me.

We appreciate you taking the time to reach out to us, Richard24601! Your Gift card may take 4-6 weeks after the submission of the phone.
ChristinaB_VZW
Follow us on Twitter @VZWSupport

Another "Didn't Receive bonus 10% trade-in credit" thread

I wasn't sure if I should just pile on to another thread or start a new one.... I did my first in-store trade today and didn't receive the 10% trade-in credit. I wasn't sure if it would be applied on the card and not show up on the receipt, but I just redeemed the card and the 10% wasn't added. I did give the CS person my My Best Buy card and could've swore he scanned it....

Hey again brandonjf72,
Sorry to hear your Gamers' Club Unlocked benefits might not have been added to your recent trade! As long as your My Best Buy membership information was captured during the transaction, then these bonuses should have applied automatically.
I'd be glad to see what can be done to assist you, so please make sure to check your private messages when you can. As always, you can check your PMs by signing into the forum and then click on the letter icon in the upper right-hand corner of the page.
Aaron|Social Media Specialist | Best Buy® Corporate
Private Message

Question regarding the $200 trade in credit promotion.

Hello @Jayhrrett
That’s a great question!
The $200 trade-in credit would be the max given. You can either receive it as an in-store credit towards a purchase or a promotion card.
For more information please visit our AT&T Buyback Program site.
Thank you,
Charise

Is the listed $200 credit towards a trade-in on top of the original trade in value of a phone, or the maximum amount?

Missing my 10% extra bonus trade in credit yet again.

I traded in Wolfenstein: The New Order today for PS4. I was supposed to get an extra 10% bonus, but surpise..it was not added again. Every time I ask the employees to make sure my 10% is added, they give me a deer in the headlights look. It's a bit aggravating and is completely turning me off from trading in. The values are good, but it shouldn't be a hassle anytime I go to trade in. Anywhere else takes a minimum of 5 minutes. I don't know that it's ever taken less than 20 at best buy.
Can I please get my additional points added somehow? I have receipt of the trade if I need to send it over to someone.

Hi again plus1zero,
If you're presenting your My Best Buy membership card at the time of trade-in, then it'd be difficult to determine why your GCU benefits wouldn't have been applied. I'd be glad to review your trade though and make sure you receive the proper trade-in points and credit. Please make sure to check your private messages when you get the chance.
Aaron|Social Media Specialist | Best Buy® Corporate
Private Message

Missing 10% bonus trade in credit

Just traded unity and advance warfare and realize after I had left the store that the 10% credit did not apply. The rep who assisted me has process many of my previous trade ins and is overall a great employees at the store I frequent but I guess something went wrong. Honestly, I though the credit would automatically applied once my infomarion was verified (which it was during the transactions). I seen specialist on here assit others who have had similar issues and would like the same to be done here. I'll provided any infomation necessary to help with my request.

Hello StraightUpLazy,
It’s great to hear that you’ve had a great experience when visiting our stores in the past, specifically with trading in your games! With that, I’m sorry to hear that we may have missed the mark on a recent trade-in, which sounds like it may have resulted in you not receiving your Gamers Club Unlocked (GCU) 10% bonus. We always want to ensure you receive the benefits you should as a GCU member, so I’m happy to assist today!
I have some further information for you in regards to this, so I’ll be sending you a private message shortly. Please keep an eye on your inbox, which is located to the top right of the screen while logged into your account on the forums.
Thanks for posting and you’ll be hearing from me soon!
Brian|Senior Social Media Specialist | Best Buy® Corporate
Private Message

If I purchase an iPhone 6 from Apple directly, am I still eligible for the $200 trade in credit?

I don't see anything on Trade-In Program FAQs | Verizon Wireless that says the iPhone 6 has to be specifically purchased through Verizon in order to get the credit. I preordered, but my status has been in 'Processing' mode for a week and a half now with no other information. If I knew it was coming soon, I'd just hold out. However, now I'd like to see about canceling my preorder and trying to get one from a local Apple store.

How does this trade-in promotion work?Trade-in your old iPhone and purchase a new iPhone 6 or iPhone 6 Plus with a new Verizon Edge agreement, a 2-year contract, or if you pay full retail price for a new iPhone 6 or 6 Plus between you'll receive:
A $300 Verizon Wireless Gift Card when you trade in your old iPhone 5s.
A $200 Verizon Wireless Gift Card when you trade in your old iPhone 4, iPhone 4s, iPhone 5, or iPhone 5c.
Don't want to wait? Get INSTANT savings when you trade in at Verizon Wireless store between 9/12/14 and 9/30/14.
Once you submit your trade online, you'll receive shipping materials to return your old device back to Verizon Wireless within 7 days after receiving your new iPhone 6 or iPhone 6 Plus, but no later than 12/01/14.
What are the requirements to participate in this offer?You must be purchasing either iPhone 6 or iPhone 6 Plus on a new Verizon Edge agreement, 2-year contract, or when you pay full retail price. If you don't purchase iPhone 6 or iPhone 6 Plus, you’ll receive the normal trade-in value for your device.

I have the 1st generation ipod touch is there anyway that apple will trade it for the new ipod touch even if i have to put in a little money myself like some trade in credit or somthing?

I have the 1st generation ipod touch looking to trade for the new ipod touch or someone to give me money for the new ipod touch

There is no trade in program.
You can sell to to someone.
Apple has a recycling program where they will give you 10% off of a new ipod if your bring in your old one.

Diamond Wireless - Failure to recognize trade-up credit

I went to Diamond Wireless, a "Premium" retailer for Verizon Wireless (1046 N Colony Rd, Wallingford, Connecticut, 06492 Phone:860-266-8119) to upgrade my wife's iPhone 4 and my iPhone 4S to the iPhone 6. My wife and I were told we'd each receive a $200 VISA gift card for the upgrade and placed our order, one 16GB iPhone 6 and one 64GB iPhone 6. The phones were on backorder and arrived 10/22. My wife and I went to the vendor on 10/26 to complete the transaction. I asked to confirm the $400 in total trade-in credits but was given a run around. I was told that Verizon Wireless changed the method for which the evaluation is made and the phones had to be upgraded online for the promo. This wasn't communicated by the vendor prior to this time. Needless to say, they wouldn't offer the same deal and seeing that 10/15 has passed, no one will. I imagine that Diamond Wireless is to blame for this as they failed to communicate the method in which this deal was to be honored. As a long time customer of Verizon Wireless, I'd like to see Verizon step up for their customer and honor the deal and correct the mistake of their partner, Diamond Wireless. I don't find this acceptable and it's tough to determine who is to blame. I think Diamond Wireless but they point the finger at Verizon. Please let me know my options. I'd like to be viewed as a valued customer and see Verizon step up to the plate to do what's right. I look forward to your response. Thank you.

1) use SMB
2) try power down or off and select update using airport Utility
3) try using apple's Bonjour printer setup and using their suggested driver instead of windows

When you pre order a new phone (Note 4), and mail back the old phone (Note 3), on an Edge upgrade, do you get a trade in credit?

Will I get credit for the $215 that they say my Note 3 is worth once they receive it in the mail?

The fact they let you upgrade before the phone is paid off is your credit.

Just canceled iphone 6, beware of Verizon Trade in program. Regret it all.

Today has been the 2 week mark since I first used Verizon's trade in program. I canceled my sprint ( $100 ETF ) and decided to move over to Verizon since they were offering a $200 Gift Card if I traded in my Iphone 5. Sounded like a great deal, and I went ahead and switched over and got a new Iphone 6 from Verizon.
Fast forward 2 weeks later to today, I noticed an email saying my device had not been received. I decided to go online and chat with a woman who informed me that the email was automated, but I should wait at least 6 weeks. 6 weeks is not an acceptable time frame in my opinion, so I told her I would cancel my service if they can not at least locate my phone. They were unable to locate my phone, and claim is still has not been received.
I looked around the forums here, and low and behold a number of users are claiming they sent in perfectly working devices only to be given a $36 Gift Card because of a cracked screen. They are unable to locate the phones for tons of users, and this really worries me. She also let me know that there is no tracking number whatsoever on the package. As a consumer, I find this completely unacceptable.
Hoping they could offer further help, I went to my local Verizon store here in Battle Creek, MI. I informed the manager Cam that I was planning on returning the phone because I feel that my trade in was being mishandled and pointed him to the forums where users were complaining about the program. While talking with Cam I noticed a couple checking out the Iphones, and the Verizon rep in the store, who was a very nice gentelman was explaining the trade in program. I could not help myself from saying out loud not to trust the brown envelope that they give you since there is no tracking and I believe my phone was possibly lost or stolen and that I would not receive any credits.
Cam immediately told me to leave, threatened to call the police and told me that I was soliciting. I explained to Cam that I was here for a return, not to solicit a sale of any kind and that I too was a Verizon customer and was only sharing information on the trade in from my experience with other fellow Verizon customers. He asked me not to say it again or he would call the police, so I childishly said brown bag a few times before quietly waiting to be helped. The return was processed after this, and I argued the $35 activation fee be removed from my account and I also argued the $35 restocking fee because they did not hold up their end of the trade in deal.
I realize that I am being fairly impatient here, with it only being 2 weeks and I did overreact a little after the police were threatened. I do however lack any sympathy for Verizon not being able to process these trades in a timely manner. They knew well ahead of time that the Iphone 6 was going to cause a ton of trade ins and they could have been more readily prepared.
After I returned home, I got online and spoke to Zach from Verizon who I tried a second time to have the activation and restocking fee returned to me. He told me that it was fair charge and would not be removed so I gave in and agreed that it was my fee to pay. I want to share a few excerpts with my chat with Zach because although he is a Verizon employee, he admited to me the faults of the trade in system.
Visitor: At least just the activation should be waived, since I was paying to activate a phone I had for 2 years, not 2 weeks.
Zach: Well those fees are valid charges so they're not something I can waive. The activation fee is for new line activation and that?s waived if returned within 3 days but your paying for a line of service to be activated.... which it was. As far as the restocking fee goes that charge is to recoup some of the costs that we incur because you've returned that device. That phone can no longer be sold as new because it's been opened and used and since you returned that for a full refund of the purchase amount we end up losing money on that return so that $35 fee is assessed. None of these fees were charged in error. I'm sorry that this was the decision that you felt you had to come to especially when this would have ended up with you getting the credit for that trade in within a couple of weeks.
Zach: We could have helped you research that submission and work with the trade in center to find your device but you made the decision to go ahead and cancel service and return the phone so that limits what we could have done in that case since it's already been cancelled/returned.
Visitor: I see you are all about the money, glad to no longer be a customer then.
Visitor: You are lying on that last post Zach.
Visitor: The trade in submission is a completely seperate process than me buying the iphone and returning it.
Visitor: So you are not willing to help me, because you can't find my phone.
Zach: You're right about that process, and though I can't find your phone we can partner with the trade-in team to work out a solution.
Visitor: I am filing a complaint against Verizon with the Better Business Bureau and I will name you as one of the people who went out of their way to not help me.
Visitor: I can not believe I just read that you could have helped me, but won't since I returned the phone.
Visitor: That was flat out wrong, you deserve to be punished for that misinformation.
Zach: I'm not saying I won't help you. I'm saying that our options are now more limited because you returned that device.
Visitor: That is not an accurate statement.
Visitor: The options are exactly the same as they were.
Visitor: You can search by submission ID, phone number, and email, which provides no results.
Visitor: Your other option, calling the trade in department, is also still available.
Visitor: Those were your 2 options before and after I returned the phone, and those are still the same 2 options you have now. The fact that your company goes out of your way to argue ridiculous points makes me 100% happy I returned my device while I had a chance to.
Visitor: Now I want my phone back.
Visitor: The iphone 5 that is.
Zach: Well, not exactly. Your trade-in would have been worth $200 with a iPhone 6 purchase, however since that phone has been returned and service has been cancelled then the trade in value may be less. Have you contacted the trade in center at all about the device you shipped to them?
Visitor: No that should be your job, I'm right here on the website that had me use the cheap brown evnvelope in the first place.
Visitor: if you go check the forums on verizon
Visitor: people are straight up trashing the trade in system
Zach: In my experience it takes about 3-4 weeks. 6 tops
Visitor: $36 for broken devices given out to people that sent in working phones
Visitor: other phones never being received
Visitor: it's all over the verizon forums
Visitor: did this worry me? yes
Visitor: and did it have an affect on me returning the phone? absolutely
Visitor: and the reason is that not ONE verizon rep replied with a solution, 1 guy was credited the $200 and they still claim they never got his phone
Visitor: the rest of the people are out of luck, and they will not help them
Visitor: this should be reported to the FCC too
Zach: Can I offer you a personal suggestion?
Visitor: i'm going to talk to a lot of people tomorrow
Zach: Not necessarily the VZW suggestion but from one person to another?
Visitor: sure
Zach: Call the 877-247-3846 number (the trade in program support center) and ask to speak to a manager and escalate the issue through them. Have them give you a timeline on when to expect an answer. If that timeline is not met, then escalate again. I've had to do this, I don't tell a lot of customers that because it doesn't look good but I think it's important in this conversation that you know that I have been through the exact same situation.
Visitor: Alright thank you Zach
Zach: And I was able to get it resolved after about a month from the time I sent it in but it took me having to follow up. I hate that you may have to do the same thing and I hope you have an easier experience than I did... my situation was almost two years ago so I expect that to be better and I hope it is for you
Visitor: I do appreciate the help you've given. Unfortunately I'm out a $35 activation, a $35 restocking fee and a $100 ETF from sprint. It's too little too late, I guess I can pay my wifes bill with the gift card since I no longer have a cell phone.
Zach: You're very welcome, I did add the 1GB of free data and the 50% off your $40 smartphone charge which will be reflected on your bill moving forward as my way of saying sorry for the mess and I know it doesn't fix everything but I hope it at least helps in letting you know that I do care about your experience.
Visitor: I really screwed myself for work, and talking to my family and everhthing. Lost my phone number that I had for the last 8 years.
Zach: Well, I wouldn't give up on the trade in just yet. and that 50% off saves you $240 over the next year. So it's every little bit that I could do.
Zach: Well.... here's this....
Visitor: It doesn't matter, my cell phone number that I had for almost a decade is out in the wild now. It's quite depressing thinking about everything honestly.
Zach: We can reactivate that line of service that you just cancelled
Zach: was that the number you're worried about?
Zach: the 419 number?
Visitor: yeah
Zach: What if we reactivate that and then get you a phone ordered from our system?
And then it hit me, even Verizon admits the faults with the system trade in system. I wish I would have been more patient and I wish I never returned the phone, and I almost wanted to say yes to Zach activating me a new phone. I overreacted in this situation, but I'm just so stubborn sometimes I wouldn't back down. I felt like threatening Verizon with canceling was going to get me farther with figuring out my trade in credit, and at the end of the day it only cost me more money.
So now I'm out of:
$78 Last month bill to Sprint ( Only used 1 week of this month, but they will not prorate since I was under contract )
$100 Early Termination Fee to Sprint
$35 Activation Fee from Verizon
$35 Restocking Fee from Verizon
Out a Total of $248, have no phone at the moment and my Sprint Iphone 5 that I sent in has still supposedly just vanished into thin air. I'm mad at myself for trying to stand up as a consumer and say no, because at the end of the day I was happy with my device. I guess I'm going to go without a phone for awhile and think about my poor choices in this whole situation, if I could go back in time I would have just waited and kept the phone. Hopefully this helps someone else out because I spent a lot of hard earned money and time on this whole ordeal.

They do not know where your phone is yet because it has not had enough time to go through the process yet. I also started to worry when two weeks had passed and my iPhone 5S was still showing not received on the status website. That's when I joined this forum to see if anyone else was having the same problem. What I found out was that some people had been given reduced value for their trade in, but I also found posts from people like myself that were worried that their phone was lost and then came back and posted a week or two later that they had received their gift card.
I decided to chill and give it some time and about a week later my gift card arrived. If it had been for less than the promised amount I would no doubt still be upset and posting about it like the many posts I still see on here on a regular basis.
This is no doubt a popular program for Verizon. I would imagine there have been thousands of phones traded in. There are going to be at least some screw ups in the process. There is no point in getting ahead of yourself and assuming your case will be one of the screw ups unless it already is. Verizon has been consistently posting that it could take 4-6 weeks for processing. You will at some point likely hear the status on your traded-in phone. Patience would not hurt in this case.

Xbox 360 250GB trade-in

So I went to my local best buy today and was all set to trade in my 360 for the "trade-in and trade up" promotion.. Then the person at customer service tells me that I was missing a controller to get the $150 credit..
I've read the promo terms and understood it as $100 for the 250gb console, $50 coupon towards xbox one and then an additional $10 per controller that was included..
Is this true? Am I not able to trade it in without a controller? I even told the person that I thought that the controller would just add $10 to my credit, and that I didnt think it was needed to get the $150 trade-in credit..
If I am able to trade-in my 250gb console without a controller for $150, then what can I do or show them when they tell me that I need to include a controller?

Hello Noyskie,
Thank you for your interest in trading in your Xbox 360 at Best Buy. I am sorry to hear of the trouble you experienced at your local store when attempting to take advantage of the current trade-up offer.
It sounds like there may have been some confusion on the part of the associates you were working with. In most cases at least one controller is needed when trading in a console. For this offer, though, that was not required. With this in mind, I would encourage you to return to your store to attempt to trade in your console once again. If you have any questions or concerns while there I would encourage you to speak with a store manager who should be able to assist.
Thanks,
Mike|Social Media Specialist | Best Buy® Corporate
Private Message

GCU 10% bonus not received on eligible trade-in

From Aug. 30th, transaction ID (removed per forum guidelines). Rep did the trade in correctly but system wasn't showing the 10%. Told them to go ahead and complete it and I'll get compensated through the forums as I've heard is possible. I'm no longer GCU but I was up until just recently just so you know.

Hi qsilvertwo,
Sorry to hear your Gamers' Club Unlocked benefits might not have been applied properly to your recent trade! As long as your My Best Buy membership information was captured during the transaction, then both the 10% trade-in credit bonus and 2x points should have been awarded at that time.
I've sent you some information, so please make sure to check your private messages when you can. To check your PMs, simply sign into the forum and then click on the letter icon in the upper right-hand corner of the page.
Aaron|Social Media Specialist | Best Buy® Corporate
Private Message

Trade In Credit?

Similar Messages

Maybe you are looking for