Trade in Trade up promo not honored at Hartsdale Store 822

Well I just came back from another wasted trip to the Hartsdale Store:
299 N Central Ave
Hartsdale, NY 10530
Phone: 914-946-0707
GEO: 41.027210, -73.793617
Website says this store accepts trade in.
I brought my tablet in to the store last Friday. The customer service lady immeditely told me that their computer system could not provide the gift cards and that I should come back later. I asked her when and she replied Sunday.
Today is Tuesday, 4 days later than my original visit. Again, the representative told me they could not process the trade in because the computers do not work. She suggested I contact corporate. Well I'm pretty sure corporate is going to tell me it should work and I should go in and speak to a manager. And we all know how that will end.
This from a high technology store with their own group of 'Geek Squad' techies. How can you trust them with your electronics when they can't even fix their own?
So in summary, I wasted the time and gas to drive to this store (twice) and they are flatly refusing to honor the trade in promotion. Getting pretty close to abandoning this store. Oh how I miss CompUSA and CircuitCity!

Hello Woz2000,
I'm very disappointed to read that your recent visit to the Hartsdale store has resulted in such feelings. What you describe is not the superior level of service to which we aspire, and I very much regret that we've not lived up to that ideal for you.
I presume from your message that you did not speak to a manager during your recent visit. If you wish, I can work on your behalf with the store's leadership to help rectify this situation, and I'm happy to do so. If you' please send me a private message with your preferred contact information, I'll get in touch with the store managers.
Thank you for bring this to my attention and for sharing your experience with us.
Sincerely,
John|Social Media Specialist | Best Buy® Corporate
Private Message

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Galaxy Tab A tablet trade-in promo no honored

Hi. I spoke with 2 stores on the phone: 845 (Folsom, CA) and 364 (Citrus Heights, CA).
I mentioned one of the tablets I'm trading is off brand. They stated the item must be in the database for the $50 giftcard.
Can anybody at BBY help? Store 845: 916-817-2115. Store 364: 916-725-1455. Perhaps communications gets jumbled during promotions and they need some reassurance?

Hello dwerve,
Welcome to the forum. Our trade-in program is a great way to upgrade to the latest and greatest electronic gadgets. I'm very sorry to hear they informed you that your tablet would not qualify when you called both our stores.
As you may be aware, the promotion excludes Barnes and Noble Nook and eReaders, and according to the terms and conditions, not all products are eligible for trade-in. Not available in all locations and some stores may have additional limitations. Trade-in value may vary. Condition, documentation and accessories may affect value. Device must power on to be considered working. Water-damaged devices and devices with cracked screens are not considered working devices for purposes of this offer.
If your tablet meets these conditions the store should be able to accept it, and I would be happy to reach out to the store leadership team. Using the e-mail you registered on the forum, I was unable to locate your information. I would appreciate it very much if you could send me your contact information, and the store you prefer to visit in a private message. To send me a private message, simply click to the right of my signature below.
Thank you again for visiting the forum, and I look forward to hearing from you.
Maria|Social Media Specialist | Best Buy® Corporate
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Re: Cannot find tablet in trade in system - Not honoring trade in

I would like an update on this situation given that the promotion is back again and my fiasco with the last promotion. Again, I am looking to trade in my tablets, and I would like things to go smoothly.

Hello Kxc262-
We appreciate your interest in participating in the Samsung Galaxy Tab S trade-in promotion. I apologize that you experienced issues the first time you tried to take part in the promotion.
All the stores were communicated the correct processes for how to do these trade-in’s for our customers, so the store should be prepared to help you out smoothly and easily. In addition, I did review your previous correspondence with Derek as well, and I apologize that the store never contacted you. However, I would encourage you to visit your most convenient Best Buy store and ask about the promotion.
In addition, the stores do have an internal resource they can contact if they are having issues with the promotion and need help. You can also contact us at 1-888-237-8289 while in the store if you are running into problems with the store processing it.
If you need further assistance, please let me know.
Thanks for connecting again with us!
Bill|Senior Social Media Specialist | Best Buy® Corporate
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Trade Up to Madden 15 $10 Coupon not honored as stated

I am a Gamers Club Unlocked Member, and I pre-ordered Madden 15 online to take advantage of the $10 pre-order gift card.
Best Buy then had a flyer in August stating that if you traded in Madden 25 between 8/10 - 8/23 that you would received a $25 trade in value, and then a $10 Coupon towards the purchase of Madden 15.
I was told that I didn't have to cancel and reorder my pre-order to take advantage of the $10 Coupon, as it would just be applied when I went to the store to pick up my game.
So....I went to the store....and the coupon was not honored. The store staff even called corporate and they said it couldn't be honored. The in store person stated that they couldn't apply an adjustment at the POS for a .COM purchase. They could return the game to give me my adjustment for the coupon, but then I would lose my pre-order $10.
Epic fail on the end of Best Buy.....

Hello hoopty2369,
I’m very sorry to hear that you may have run into some issues with using the $10 coupon you received from the Madden 25 trade-in promotion.
I see that you did post in the other thread as diddy_64 suggested. We’ll be responding to everyone in that thread shortly. However, I didn’t want to leave this post without a response. I appreciate your patience in the meantime!
Thanks,
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BB does not honor guaranteed $50 gift card promotion for tablet trade in

http://www.bestbuy.com/site/promo/surface-trade-in-123382surface-trade-in-123382
According to the introduction text, any working tablet traded into Best Buy should generate at least a guaranteed $50 gift card to the customer.
Today I visited the Vallejo CA store to trade in a working 32g HTC EVO View 4g tablet. The manger and several employees tried to process the trade in a variety of methods. Each method was either denied because:
1. the tablet was not in BBs online trade in system or
2. quotation of the fine print
I'm displeased that I went through the trouble to travel to BB store with an excellent condition tablet and was rejected from the promotional offer. I left the store without argument, but upon reading the promotional page again it seems BB has outright lied about the details of this promotion.
As another forum member stated, the word guaranteed should mean guaranteed.
Please help.

Hi aaronhtc,
Welcome to the forums!
It’s certainly discouraging to hear that after a drive to Best Buy, and multiple attempts of processing a trade-in, you may have left our store without being able to take advantage of our $50 tablet trade-in promotion. This promotion was intended to shine a positive light on getting rid of your old tablet(s), by offering a gift card towards newer technology. I’m very sorry for any frustration your individual experience has caused.
I greatly thank you for sharing the terms & conditions here on the forums for our other users to see. While your HTC tablet seems that it may fit the criteria of the promotion, as long as it powers on and doesn’t have a cracked screen or water damage, please know that some stores may have additional limitations for the promotion. With that said, I’ll be sending you a private message with further information in regards to this. To check your private messages, make sure you’re logged into your account and click the small envelope on the top right of the screen.
I appreciate you sharing your feedback with us on the forums, and you’ll be hearing from me shortly.
Thanks,
Brian|Senior Social Media Specialist | Best Buy® Corporate
Private Message

Please explain why I have not received my $200 iPhone 6 Trade In Promo Gift card. I sent it to Trade In Center in packaging sent to me by Verizon on November 26, 2014. I have called the Trade In Support team 877-835-2024 to check status and receive a di

Please explain why I have not received my $200 iPhone 6 Trade In Promo Gift card. I sent it to Trade In Center in packaging sent to me by Verizon on November 26, 2014. I have called the Trade In Support team 877-835-2024 to check status and receive a different response each time I call. 1)it was received and it takes weeks/months to perform analysis on the device 2) you sent it to the wrong address 3) just wait 4) i will 'expedite' your issue. I've asked to speak with supervisors and the CSR will not let me speak with anyone confirming 'you will just be told the same thing I am telling you'. Well - nothing ever comes of it. Please assist. I have been a Verizon customer for years and am frustrated with the lack of customer care. Like many others I am ready to switch carriers.

I wanted to add my voice to the growing chorus of people complaining about VZW's trade in program. i received the exact same excuse for denying the full value of my perfectly good and DEACTIVATED iphone 4s.
i DID manage to get through to the trade in team, and after explaining the situation, i was told that my problem could be escalated the the tech team. the anonymous trade-in woman transfers me to the normal VZW cust support line... huh?
i wait again and finally get through. unlike the trade-in woman, the cust support rep immediately identifies himself. willie was as helpful as he was allowed to be, but sadly, that wasn't very much. the trade in people and VZW hold all of the cards.
THEY say that the de-activation lock wasn't turned off, i say it was.
there is no way to prove either assertion.
there is no appeal.
they just deny, deny, deny, as evidenced by all of the other complaints posted here and elsewhere.
willie WAS able however, to get me an additional credit for my 'inconvenience'.
while i genuinely appreciate his effort on my behalf, it doesn't absolve the company from the way they handle the trade-in program, whether it's farmed out to a 3rd party or not.
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Bestbuy not honoring the $50 GC for trade-in/recycle old working tablet

Hi,
I am contacting you because I was denied BB tablet tradein promotion at the BB store (#845) in Folsom, CA today for the reason that the tablet I am trying to trade-in is not showing up in the system. I showed the message from the forum
http://forums.bestbuy.com/t5/Other-Customer-Service-Support/Trade-In-amp-Trade-Up-to-Surface-Pro-3-O...
But the employee didnt even look in to it and said she could not found the item in the database, so she cannot trade in the item. Can you please help me with this.
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Hello satsusi,
The Trade In to Trade Up promotion has been a very popular one and I'm very happy to read that you tried to avail yourself of such a great offer. I was disappointed to read that you ran into problems at the Folsom store when trying to take advantage of it, however, and I apologize for what was surely a less than desirable experience.
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Soooo, any chance of you guys EVER bringing back trade-in promos on games again?

It seems like forever since you guys did an actual trade-in promo on games and when you did it was the lowest amount possible(30%). Any chance we'll actually see the good trade promos make a comeback or are game trade-ins pretty much done and buried at this point(as is evidenced by the laughable disc only and pretty barren pre-owned sections at my closest store)?
While we're at it, how about a return to halfway decent trade in values to go with any promotions? :-P Not that I'm not excited beyond belief at getting $2 for (insert semi recent game name here) plus my extra $.20 for being a GCU member.

Hey CheapestGamer,
While we generally can’t speak to any upcoming promotions or anything like that, I can certainly say that I agree with you here. I usually wait until a solid trade-in promotion to trade my games in and I can understand where you’re coming from in regards to that bonus only being 30% recently. It's definitely better than nothing, though!
With that said, this fall is going to be insanely busy with all of the upcoming gaming releases, so I’m pretty confident we’ll be running some trade-in promotions to coincide with said releases. Here’s to hoping for a 50% bonus, or even higher!
Cheers,

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Kylekc239 wrote:
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LionMage wrote:
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Trade in Trade up promo not honored at Hartsdale Store 822

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