Triggering ERMS work items for SOFM docuemnts

we have upgraded to SP08 in CRM and when system was up ERMS event linkage in 'CRM_ERMS_WF_CUST' , ERMSSUPRT2MAILRECEIVED was deactivated.
and we manually activated later after couple of hours. Now we need to process those 200 emails received to CRM from customer(no work flow item and no entry in ERMS) . Is there any way to trigger ERMS workflow from object ERMSSUPRT2 received method using SOFM id?. I really appriciate if you can suggest a solution to process emails received during event linkage deactivated? . Do you have any idea why event linkage deactivated when system went down?
Thanks.

Dear Kavitha,
I would like to extend Peng Wah Ng, first recommendations, but would
not recommend forcing system to "not change the linkage" of WS00200001,
when the Error occurs...
At Event Linkage Table (trx: SWE2) for:
<ERMSSUPRT2,MAILRECEIVED,WS00200001>
the Default System setting is to deactivate if there is something
technically wrong with the event linkage: BOR Object or workflow version
being instantiated, etc. etc. In order to prevent any havoc at your system,
default system behavior is to deactivate such EVENT.
From my understanding, in such cases WF-Administrator should receive an
ERROR NOTIFICATION at SAPOffice (SBWP->Inbox), I would recommend you
seach for them.
At trx:SWEQADM->Basic Data
You will have you WF Administratrator, and you should have
setting similar to:
 Receiver error feedback: Deactivation of Linakage
 Notification via [x] Send Document
Peek into Table/field: SOOD-OBJNAM = ERRORMESSAGE,
to search for such E-mail...
Check at SM58 RFC Dest: WORKFLOW_LOCAL_<CLNT>, for tRFC-LUW
related to your problem. For example, WF-BATCH password was changed,
user is locked, etc. etc.
Review BC-BMT-WFM Notes:
547601 FAQ workflow, runtime environment and troubleshooting
1098805 Troubleshooting Tips & Tricks for workflow issues
They make ref. to Event Trace (SWELS/SWEL). Please note the Event Trace,
should not be kept active in production since it could lead to system
overhead. It should be used analyze a problem afterwards should be
deactivated...
I have seen ERMS WF Deactivation occuring when SW* Table Reorganization
have been scheduled by Basis/Database Admin. SW* Tables (are BC-BMT-WFM Tables).
Forcing the linkage to Not Deactivate in such case you imply the creation of broken Workflow
Instance, which would be unable to handle ERMS process (For Example: Missing Container
Elements, etc).
Therfore instead of forcing ERMS WF "not change the linkage"
My approach would be:
+ Correct issue leading to the deactivation.
+ Activate back the linkage - trx SWE2:
 <ERMSSUPRT2,MAILRECEIVED,WS00200001>
+ Relay in REPORT ZERMSAGAIN, at Note: 1411788, in order to launch
back e-mail sitting at SOIN...
Regards,
Luis Vera
AGS Primary Support, Global Support Center, Spain

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