Validating serial number doesn't work

I have to validate my serial number within 7 days, but it won't work (new elements 12). It sais I have to be connected to the internet, but I am. Don't know what else to do. I have already tried another browser, still doesn't work :-((

Hi,
Please see if the following document helps - in particular, the section on the hosts file.
http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
If not, please tell us which operating system you are using.
Brian

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Met vriendelijke groeten, Kind regards, Cordialement,
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Validating serial number doesn't work

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