Virgin refusing BT phone number to port over

Question

Hi, I really need some help keeping my phone number. For the past couple of days I have argued with Virgin and BT over my account.
The issue I have is that I closed my Virgin phone account, but wanted to port my number to BT. No-one told me not to but now Virgin and BT wont talk to each other and do the port. Virgin confirm the number is still with them but because the account is closed BT cant get it and BT closed my order.
Is there anything at all that can be done, I really need to keep my phone number.

Answer 1

First of all, know that we don't really own our phone numbers.  Porting has allowed us to move them around more than the old days, but sometimes you just can't keep it.
There are regulations regarding number porting including geographical limits for true telephone companies like Verizon.  If your old number was assigned by AT&T in a different location than where you are now, that could explain why it can't be ported.
If Verizon can't port your old number, you might want to consider keeping Vonage active at a low cost level or transfer to an even less expensive VoIP provider.
If you don't want to keep two services active, you could always put up a voice message on Vonage announcing your new number.  Then keep Vonage active for as long as you think you need it to let everyone know about your new number.
Good Luck.
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