Was charged for an In-App purchase, but did not receive it.

While playing The Simpons - Tapped Out, I made an In-App Purchase of $9.99, and while it was being processed the game dropped me and went back to my homescreen, and then a dialog box popped up that said "Purchase Made". Went back into the game and nothing, so did the purchase again and 2nd time it worked.
Just checked my iTunes bill and was charged twice, can I get my money refunded?

Only way to find out is to ask. Contact iTunes support here:
expresslane.apple.com

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I have made an in-app purchase, but did not receive the item.

I purchased some pro-cash for Tiger Woods golf on the iPad, through an in-app purchase. However, I did not receive the relevant credits, but was charged in full and received my iTunes Store invoice to confirm this.
I have followed the instructions provided in the support guide on how to 'Report a problem' but the links don't function the way the guide says they shoudl and there are no contact details for the vendro (EA Games). How do I go about escalating this properly?
Thanks in advance,
Gordon

To petition for refunds, you need to go to expresslane.apple.com > itunes > itunes store > billing and accounts
I would suggest that you contact the developer of the app to see what exactly you purchased, because itunes store support can get you the refund, but they can't tell you exactly what you purchased. They just handle the money, they don't necessarily dictate what the app's devloper sells

Charged for slotomania in app purchase, but haven't received. How do I resolve?

I would appreciate advise resolving issue where I purchased from slotomania (I believe it's called an in app purchase), it was not the first Tim to do so on my iPad, but it kept saying it might take a few minutes. The purchase / coins never came through, but my credit card was charged. Even though they say to contact Apple for such things I did email them, but received no response of course. I believe my husband also emailed Apple support. Any thoughts on how to resolve this? I'm talking about $99.00 or I would chalk it up to lessons learned, but I think it's significant. Thanks.

Hi CarrieLea,
Contact iTunes Support using this link. If you follow the prompts, you will end up on a page where you can schedule a phone call:
iTunes Support WorldWide
Best of luck,
GB

Charged for an In-App Purchase that did not upload to my iPad

Last night I tried to download a Skyland Lost Islands In-App Purchase for my son - the first time through it did not work. It took me to the iTunes Store and I entered my password and confirmed my credit card details. It then opened the iTunes store page and there it stayed.
I reopened the game and no gems were delivered.
I then repeated the process a second time and the gems were delivered.
This morning I received an invoice for two charges but only received 1 delivery.
I am extremely disappointed that I am being shunted from help page to help page but no way of emailing an accounts department.
Please help resolve this - Order ID: MH9WDNXFL3

You can try the 'report a problem' page to contact iTunes Support (we are fellow users here on these forums) : http://reportaproblem.apple.com
If the 'report a problem' link doesn't work then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

Made instore app purchase but did not receive it now what

I made an inapp purchase said it charged me but I didn't get it what do I do

Contact iTune Support
https://ssl.apple.com/emea/support/itunes/contact.html

HT4009 I was charged for an in-app purchase that I did not intend to buy. Can I get a refund somehow?

I was charged for an in-app purchase I did not intend to buy? How can I get a refund?

Contact iTunes Customer Service via their web page:
http://www.apple.com/support/itunes/contact/

How can I get a refund for an in app purchase I did not want?

How can I get a refund for an in app purchase I did not want?
The app took over $35 from my account and there is no way this was authorized. Please advise on how I can recover these funds.

They did the same thing to me on 12/24/11. Apple overcharged me 3 times my purchase amount and have caused my bank account to be overdrawn!
I called my bank to make a statement of unauthorized charges AND filed a complaint with the FTC (Federal Trade Commission). Apple provided no way to contact a live rep and the email reps have been useless...so they left me no other option.
I think they do this to their customers very often. It is extremely dishonest.
I actually posted the above info on this discussion community earlier today...and Apple deleted it! If that isn't an admission of guilt, I don't know what is.
But seriously...best of luck.

I made an in app purchase and did not receive it, what do I have to do to fix this?

I made an in app purchase and did not receive it, what do I have to fix this?

To petition for refunds, you need to go to expresslane.apple.com > itunes > itunes store > billing and accounts
I would suggest that you contact the developer of the app to see what exactly you purchased, because itunes store support can get you the refund, but they can't tell you exactly what you purchased. They just handle the money, they don't necessarily dictate what the app's devloper sells

I applied for a Paid Books account, but did not receive a confirmation email.

I applied for a Paid Books account, but did not receive a confirmation email. Now when I try to log in to upload another book, I get a message that says,
"The iTunes Store account entered has already applied to distribute content on the iBookstore. To continue with this application, you must enter a different iTunes account." How do I even log in to the account that I already applied for???

Did you use an existing Apple ID or create a new one just for paid books sales/distribution?

HT4009 I made an in-app purchase adn did not receive it, but was charged

I made 2 in app purchases today, and did not receive them but I was charged for them. What do I do to get what I paid for or have the money refunded?

To petition for refunds, you need to go to expresslane.apple.com > itunes > itunes store > billing and accounts
I would suggest that you contact the developer of the app to see what exactly you purchased, because itunes store support can get you the refund, but they can't tell you exactly what you purchased. They just handle the money, they don't necessarily dictate what the app's devloper sells

TS1702 Purchased in app content but did not receive, can not find a link to report the problem

I paid for in app content and it said my phone could not connect to itunes and my purchase had not been finished, i did not receive anything. I left it a day and re-tried and this time was sucessful. however I have been charged twice, once for the original purchase which gave me nothing and again for the second which did give me what I was expecting. Been looking on apples website for help but have been getting no where fast.I receieved an email giving details of my purchases and it has a report a problem link but doesnt actually help.

Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact

TS1702 i want to get a refund for an in app purchase i did not recieve

hiya how do i get a refund for an in app purchase not recieved i've contacted the vendor and they say contact apple but how?

Here:
http://www.apple.com/support/itunes/

I've been charged for 2 in app purchases but I've only received one on Pixel People?

on Pixel People I made an in app purchase for a vip spin, but it asked me to accept terms and conditions and I had to go back into the app, I think clicked to spin again and actually got a spin, but I got charged for two, I don't know who to contact about this.
Thank you for your time!

Contact iTunes Store support. Use the "contact us" link on the lower right hand corner of this page

My credit has been charge for buy in-app purchase but don't get it

buy 49.99 in-app purchase ( call of mini : double shot ) but don't get it due to game has a bug ( long loading &can't play)
after type password . i already sent mail to dev but no response . what should i do ?

I have and before the Credit card Co. could issue a refund Apple refunded the In-App purchases. Apple has refunded them every time and then I get an email from someone in India telling me how to restrict In-App purchases. It's apparent that they cannot/do not read the emails sent to them because I WANTED TO MAKE THE IN-APP PURCHASES.... I want them to download to my device also.... Apple is great at charging you for something and then playing stupid when an issue arises.... they acted as though I'm the only person having this issue.... 45 days and counting and still no resolution...
Gets old quick telling them I want the in-app purchases, getting a credit & being told to make the purchase again only to have the same thing happen again...
Isn't there a saying that goes: repeating the same process and expecting a different result is the definition of insanity.....

I was charged for the same app twice, but I only had enough money to purchase it once. I used a prepaid Mastercard, and cannot remove it from my account. I am also unable to download anything from iTunes. How do I fix this?

The "none" option is nowhere to be found, and I can't remove my card. I don't really want to create a new account.

You'll have to pardon my ignorance of some computer terminology; I'm a retired manager and not a computer technician, hence my muddling up of client and server terminology.
Re your comment about Port 339: I did qualify this with (?). As I wrote, it all happened at lightining speed and the guy at the Genius Bar didn't bother explaining what he was doing. Port designation contained 3s and 9s to the best of my recollection.
That said, you seem to be spot on re setting up a 'dummy' client in Mail. I set it up as you suggested and I can send to and receive from this client without a problem. You appear to have identified the solution, notwithstanding the claims of the ISP's 'experts'.
The next problem I have now is sorting out my wife's mailbox that is so troublesome whenever I set it up on Mail.
All the other set-up advice to date yielded a similar result; inability to send from my account to her inbox. Perhaps deleting her details from the account altogether and setting them up again from scratch may be the solution and I shall try that in due course. The impediment that I have with this at the moment is that my ISP admits that it has 'a technical problem with its email servers' and some of its related web pages that prevent my doing this myself. I will have to go through the telephone 'help' line and ask the technician to set it up at their end on my instructions. This has some disadvantages in that I have to divulge the password to the account to the operator rather than keeping it anonymous by doing it on-line. You may have solved the problem, but until I can successfully sort out a working mailbox for my wife i cannot definitively say so.
Many thanks for your perseverance. You've made more sense than anyone else so far and that deserves some points, surely?

Was charged for an In-App purchase, but did not receive it.

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