Was charged for premium account all of a sudden

I just got an email saying I was charged $10 for premium. I did no such thing...
How do I get a refund and cancel this?
Solved!
Go to Solution.

Hi, Shaihi, and welcome to the Community,
Please contact customer service to request a refund
As a proactive measure, I would strongly recommend you change your Skype account password as well as that of the payment method you have on file immediately, if you have not already done so.
Regards,
Elaine
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I was charged for Premium and also student discount. And also $1.09 was charged on my card 3 times

I was charged for Premium and also student discount twice. And also $1.09 was charged on my card 3 times. I do not understand any of this! Please help me? Basically I was charged $25.15 ?

Hey there and welcome to the community!
I suggest you use this online contact form. When you get an automatic email sending you to the community, make sure that you reply back to that so you get in touch with one of the staff. You should hear from them in 24-48 hours.
I hope this helped and if you need anything else, just let me know!

I refuse to pay for a one year automatic subscription for Cosumer report that was charged to my account today without me noticing. How can I cancel that and get reimbursed now?

I refuse to pay for a one year automatic subscription for Cosumer report that was charged to my account today without me noticing. How can I cancel that and get reimbursed now?
Patrick

First turn off auto-renewing subscriptions:
iTunes Store: Purchasing and managing auto-renewing subscriptions
Getting a refund won't be as simple. For that you will have to contact iTunes Store Support.

Ipod 5th generation will not turn on, charge, or connect to macbook laptop. i was using it for music then all of a sudden the screen went black and was unresponsive. i have tried using other cords. also my home button is broken. someone please help!

ipod 5th generation will not turn on, charge, or connect to macbook laptop. i was using it for music then all of a sudden the screen went black and was unresponsive. i have tried using other cords. also my home button is broken. someone please help!

Try:
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- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
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Apple Retail Store - Genius Bar

My iTunes account was charged for a download I didn't make. What to do?

My iTunes account was charged for a download I didn't make, using credit in the account. My credit card was not involved. Can I get a refund from Apple? How?

You can download the item again for free.

Why was I charged for premium when I canceled before my free trial was up.

Why was I charged for premium when I canceled before my free trial was up. It shows I have the free version in my prayers file yet I was charged almost 13 dollars. I do NOT want premium and I shouldn't have been charged for it

Hello & welcome to the Community!
You say you've been charged almost 13 dollars right?
It seems like you are subscribed to Spotify through the in-app payments.
Your subscription is being handled by Apple.
You'll need to cancel directly from the App Store in order to stop getting charged monthly.
Just follow these steps to cancel your subscription:
Launch the Settings app on your iPhone or iPad.
Tap on iTunes & App Store.
Tap on your Apple ID at the top.
Choose View Apple ID from the popup menu.
Enter your password when prompted and tap on OK.
Tap on Manage under Subscriptions .
Tap on the Spotify subscription.
Turn the Auto-Renewal option to Off.
Hope this helps! ♫

TS1470 All of the indicators you suggested I have verified. Yet last night when I purchase a song by Il Volo (and was charged for it) - it did not download as purchased.

I purchased song last evening (Il Volo) and was charged for it.... yet it did not download. Help

Okay, you need to contact support definitely about what's going on. Here is a form that will send an e-mail into support for you:
http://www.apple.com/emea/support/itunes/contact.html
As far as the prices, the difference is likely the laptop version is the SD version and the iPad one is available in HD. That's the only reason you'll see a price difference. It has nothing to do with the device with movies/movie rentals. Apps yes, these no.

I cancelled my service, was charged for service which was not provided, and I am unable to find a way to dispute or to pay my bill.

To begin, what ADA-compliant options are available to work with a service representative? I've never found the online chat service support to be available during my waking hours after checking over the last week. I can't find a contact email for support, either. I've been instructed on several occasions that I will need to make a voice call for customer service, but unfortunately, this will not be possible. I will require text-format assistance from customer support to address two issues which I am unable to solve on my own:
1) I was charged for service following the cancellation of my service; this includes a period following cancellation during which no service was provided. After working with a representative in person, I was told that my final bill would be adjusted to reflect the legally billable amount. This was three weeks ago and I haven't received a response, and I haven't been able to find a way to pursue a resolution - What can I do to help move this process forward?
2) It appears I will be unable to pay my bill after this dispute has been reviewed. My phone number is no longer with Verizon. The online bill payment login requires a phone number - I have never been provided with any other account number. Unfortunately, Verizon appears to close access to online bill payment when the phone number is transferred, even to accounts with unpaid invoice amounts. How can I pay my bill online?

kananga wrote:
To begin, what ADA-compliant options are available to work with a service representative? Good question, and one that I don't know the answer to. Does anything on this page help? Products & Services Overview | Verizon Wireless
1) I was charged for service following the cancellation of my service; this includes a period following cancellation during which no service was provided. Service is normally billed through the end of the billing cycle, whether service is provided or not. "Cancellations will become effective on the last day of that month’s billing cycle, and you are responsible for all charges incurred until then." After working with a representative in person, I was told that my final bill would be adjusted to reflect the legally billable amount. According to their legal docs, the "leagally billable amount" is through the end of the billing cycle. This was three weeks ago and I haven't received a response, and I haven't been able to find a way to pursue a resolution - What can I do to help move this process forward?
2) It appears I will be unable to pay my bill after this dispute has been reviewed. My phone number is no longer with Verizon. The online bill payment login requires a phone number - I have never been provided with any other account number. Unfortunately, Verizon appears to close access to online bill payment when the phone number is transferred, even to accounts with unpaid invoice amounts. How can I pay my bill online? You cannot pay online once the account is cancelled. You will be mailed a paper copy of the final bill, and you can mail a check, or possibly call in and pay over the phone. But online is no longer an option once the account is cancelled.

TS1424 I was charged for an App that was presented as being free.Has this happened to anyone else?

I was charged for an App that was presented as being free.Has this happened to anyone else and what did you do?

You were charged for downloading it (some apps allow you to make in-app purchases within them to unlock extra features) ?
If when downloading it then does a purchase price show on your purchase history : if you log into your account on your computer's iTunes via the Store > View Account menu option, you should then see a Purchase History section with a 'see all' link to the right of it. Click on that and you should then see a list of your purchases (the most recent purchase is above the list).
Of did you add or change your credit card details on your iTunes account when downloading the app ? If you have then each time that you do so a small temporary store holding charge may be applied to check that the card details are correct and valid and that it's registered to exactly the same name and address as on your iTunes account - it should disappear off your account within a few days or so.
Store holding charge : http://support.apple.com/kb/HT3702
If you have been charged when you shouldn't have then you can try contacting iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

HT1657 The movie I rented didn't downlaod, but I was charged for the rental. How do I get it to download without being charged again?

I rented a movie from itunes, but it didn't download to my ipad. I was charged for the rental. How can I download it without getting charged again?

Try the 'report a problem' link from your purchase history : log into your account on your computer's iTunes via Store > View My Account and you should then see a Purchase History section with a 'see all' link to the right of it ; click on that and you should see a list of your purchases ; find that film and use the 'Report a Problem' link (iTunes support should reply within, I think, 24 to 48 hours).
Some people have had a problem with the 'report a problem' link (it's been taking people to this site on a browser instead of showing a form in iTunes) - if it does that to you then try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page.

HT1657 My movie rental download was not completed and I was unable to finish the movie. I was charged for it. What can I do to rent the movie again without getting charged for the rental again?

My movie rental download was not completed and I was unable to finish the movie. I was charged for it. What can I do to rent the movie again without getting charged for the rental again?

kananga wrote:
To begin, what ADA-compliant options are available to work with a service representative? Good question, and one that I don't know the answer to. Does anything on this page help? Products & Services Overview | Verizon Wireless
1) I was charged for service following the cancellation of my service; this includes a period following cancellation during which no service was provided. Service is normally billed through the end of the billing cycle, whether service is provided or not. "Cancellations will become effective on the last day of that month’s billing cycle, and you are responsible for all charges incurred until then." After working with a representative in person, I was told that my final bill would be adjusted to reflect the legally billable amount. According to their legal docs, the "leagally billable amount" is through the end of the billing cycle. This was three weeks ago and I haven't received a response, and I haven't been able to find a way to pursue a resolution - What can I do to help move this process forward?
2) It appears I will be unable to pay my bill after this dispute has been reviewed. My phone number is no longer with Verizon. The online bill payment login requires a phone number - I have never been provided with any other account number. Unfortunately, Verizon appears to close access to online bill payment when the phone number is transferred, even to accounts with unpaid invoice amounts. How can I pay my bill online? You cannot pay online once the account is cancelled. You will be mailed a paper copy of the final bill, and you can mail a check, or possibly call in and pay over the phone. But online is no longer an option once the account is cancelled.

Rented 2 movies, watched one, second one kept downloading for 3 days and finally failed. I was charged for it, it never downloaded, cannot be found in "Available Downloads" and "report a problem" page NEVER loads, no email contact. Please help

Rented 2 movies, watched one, second one kept downloading for 3 days and finally failed. I was charged for it, it never downloaded, cannot be found in "Available Downloads".
When you go to "Report a problem" next to the item (Great Gatsby) on the email invoice or on the online account - it takes you to online support - if you elect problems with iTune downloads the page NEVER opens... no email contact. Please help

This is bad - I have an Apple automated response that they got my report on 12/6, 12/10 and 12/14, and I haven't heard anything from them since the 6th when I got one reply that told me to do things I tried before reporting the problem. Between the 6th and 10th I replied to their response 4 times and they ignored me, forcing me to report a problem with two more items that wont download but getting no response.
How do they get away with this kind of behavior, especially for someone with FIVE Core 2 Duo macs and thousands of dollars of of iTunes store purchases? I'm getting really ******.

I have a download that was charged to my account in stead of my itunes card.

I have a download that was charged to my account in stead of my itunes card.

Mamapre,
You should open a new discussion when you have an issue separate from the original poster so you can get your own attention.
In this case what most likely happened was your bank is declining the charge so its showing up as a pending authorization hold. You should see the available balance go back up after a few days if this is the case.
The bank has the abillity to immediately dismiss authorization holds as they are the ones holding the money out of your account in case the merchant (iTunes) decides to take it. In this case they will probably advise you to wait until it automatically drops off.
More info: http://support.apple.com/kb/HT3702
Be advised this happens when you have an unpaid order on your account, you can fix this by paying for the order from your purchase history:http://support.apple.com/kb/HT2727 (use a card that wont be declined or add a iTunes Gift Card)
If several business days go by and your money hasn't returned you should contact iTunes again to see if they have additional information about the charges.
You can contact them here: http://www.apple.com/support/itunes/contact/

HT1933 I have tried to report a problem about a purchased that I was charged for that I did not approve.

How do I get a refund for 4 items that I was charged for?

We are all itunes users just like you.
Contact itunes support and ask for a refund

I was charged for a movie that never was downloaded, i asked for it but the conection was too slow and I never was able to have the movie that i asked for...how can i get it without being charged again, who could remove the chage from my Crecit card?

i was charged for a movie that never was downloaded, i asked for it but the conection was too slow and I never was able to have the movie that i asked for...how can i get it without being charged again, who could remove the chage from my Crecit card?

You may not be able to get a refund, since the terms of sale for the iTunes Store state that all sales are final. You can contact the iTunes Store, explain the reason for your request, and ask, though:
http://www.apple.com/support/itunes/contact.html
It's possible they'll make an exception for you, particularly if the problem was on their end preventing the movie from downloading in a reasonable time.
Good luck.

Was charged for premium account all of a sudden

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