Witcher III: Pre-Order 10$ bonus not pending?

Hello!
So I know its too early to be stressing about my 500 points but I do not see it anywhere in my purchase history pending for it. Im not sure if it should be showing but for my Mortal Kombat X pre-order, it did show in my purchase history pending but not for the Witcher III. Should I be concerned? Thanks.
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Fear not, friends!
While at times the 500 points from the My Best Buy Get $10 promotion will show as pending immediately, this isn’t always the case. These points can often take 15-20 days to appear on your account and within that timeframe, they may not show as pending.
I’m confident that you have nothing to worry about here! However, if for any reason 20 days goes by and either of you aren’t seeing your points, please feel free to send me a private message via the link in my signature. Lastly, please know the points may appear back when you pre-ordered your game, so be sure to look there as well!
Thanks for pre-ordering The Witcher: Wild Hunt at Best Buy and let us know if you have any further questions or concerns.
Cheers,
Brian|Senior Social Media Specialist | Best Buy® Corporate
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Issue w/Witcher 3 Pre-Order $10 Certificates, Store Pickup and Steelbook

I picked up my order yesterday for In-Store Pickup & had a couple of issues. First, when I was picking up my order, the associate helping me tried to pick up the two large boxes at the same time & I watched as they slipped from his grip & he dropped them in front of me. The outer sleeves of the boxes came unattached to the boxes & since one of the boxes fell on the other one, there was some slight damage to the box, there's a large crease on the top now. I asked him if he could grab another two that weren't damaged since they were obviously dropped right in front of me, but the associate said there were no other ones available. To him it might not seem like a big deal, but if I am going to spend the large amount of money on the Collector's Edition of an item, I like EVERYTHING to be pristine & perfect, even the outer packaging! That was disappointing.
On top of that, I asked about the Witcher 3 Best Buy Exclusive Steelbooks I was supposed to get w/my Pre-Order & he said they had not yet arrived, & that two would be set aside for me & to call the store later that day to see if they were delivered. Luckily I was able to get them, but I figured that it shouldn't be my responsibility to stay on top of the shipment, I felt that I should have at least been the one to RECEIVE a call since my order was at the risk of being incomplete, & ME having to call the store to track the shipment is an inconvenience to me.
My other concern is I checked my reward zone purchase history & while I already received the points for picking up my Pre-Order Games, I have NOT received the Victory Can Be Pre-Ordered $10 in Reward Certificates for the games, there is NO record of it in my Purchase History to reflect the Pre Order Bonus. Normally it is shown in the same section of points for the purchase (it can be seen when I check the details of my Mortal Kombat X Pre Order picked up a month ago).

Hey siatienco,
I have to admit, the circumstances you’ve described around your The Witcher: Wild Hunt pre-order are pretty frustrating to me. Obtaining your SteelBook should have been standard protocol, not a matter of “luck”. Also, I can completely understanding wanting a Collector’s Edition that’s in good shape and I greatly apologize if you received one that isn’t in perfect condition!
One positive note I can add here is that you likely have nothing to worry about with the $10 Reward Certificate portion of your pre-order. These points generally don’t show up until 15-20 days after you pick up your pre-order and within this timeframe, they may or may not even show as pending.
If for any reason you don’t see the 500 points ($10) in the timeframe mentioned above, please send me a private message via the link in my signature. Keep in mind, the points may appear back when you placed your pre-order, so be sure to look there as well.
Sincerely,
Brian|Senior Social Media Specialist | Best Buy® Corporate
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GTA V Pre-order $10 bonus

Hello,
I pre-ordered and picked up my copy of GTA V PC version and have not received the $10 bonus.
Could you check on the status?
Thanks!

Hello bkforyou,
The 500 bonus points should post to your My Best Buy™ account within 20 days if your Grand Theft Auto V pre-order qualified, per the "Get $10" offer. I looked over your account using the email address you registered with the forum and can see that your pre-order was picked up within 7 days of the games official release, which means it should qualify.
Based on everything I can see, your pre-order did qualify for the 500 bonus points. I am going to send you a private message so that I can go over your My Best Buy™ account with you to ensure it is up-to-date. To check your private messages, you will want to login to forum and click on the little yellow envelope icon located at the top of the page.
Thank you for posting to the forum and for being a My Best Buy™ member!
Derek|Social Media Specialist | Best Buy® Corporate
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Pre-order purchased but not downloaded; no pre-order email and purchases not on cloud. Help?

I purchased a pre-order for an album back in September, with a release date of Oct. 29. On Oct. 29, the album was displayed as "purchased" on the iTunes Store yet it did not download. I did not receive a pre-order email and the purchase was not on the cloud.

I have the same problem :(
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Robbie Williams pre-ordered videos do not play

Has anyone else pre-ordered the new Robbie Williams album released today that came with two videos (interview and "Tripping") and been able to play them successfully?
They downloaded fine into iTunes for me but I could not play them through iTunes. I then copied them from one computer and added them to another of my authorized iTunes computers and the videos fail to show up in my library.
Attempts to play it back using Quicktime also fail. I am using Windows XP-based operating systems with the most recent version of Quicktime installed.
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Welcome, Paul. There ar some other posts over in the Music Store discussions about this video being bad.
Email iTMS from here, go to the bottom
http://www.apple.com/support/itunes/musicstore/songs/

Pre-order $10 Bonus Points Missing - Far Cry 4

I pre-ordered Far Cry 4, which was eligible for the additional $10 in points promo.
The item shipped on 11/18. The points have not been added to my account.
Can a mod look into this for me? The last four of the order number is 2328. Order placed 11/15.
Solved!
Go to Solution.

Hello NeoZatan,
Thank you for pre-ordering your games at Best Buy. Thanks too for being a My Best Buy member. I'll be happy to review your points today.
It looks like your points were awarded back to the date of pre-order. I am glad the system properly awarded your points. The 243 points you mentioned actually appear to have been a part of 250 points that were just recently converted into a $5 certificate. There is sometimes a slight delay between pulling points from an account and receiving an email stating that the certificate is ready for use.
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Pre-order Failure - Music not downloading.

I pre-ordered Lana Del Rey's new album Ultraviolence back in May and it was due for release today on 16th June in the UK. It turns out that when the release date had been reached the album didn't download and will not download. On my iTunes on my iPhone next to every song there is a sign that says purchased however the song has not downloaded as is unable to play. In my music library, there is the option to "complete" the album which will cost me a further £10.99. How do I get the music to actually download rather than having fades out "purchased" signs everywhere. It's extremely frustrating especially since it's a pre-order. (In the purchased area of iTunes it shows the album as being purchased)

Look under the Store menu in iTunes for the "Check for available downloads" command and select that. You may find the track there to be downloaded. If not, check the Purchases area of the iTunes Store and you may be able to download the missing tracks there:
http://support.apple.com/kb/ht2519
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http://www.apple.com/emea/support/itunes/contact.html
to report the issue to the iTunes Store.
Regards.

Didn't get pre-order $10 bonus

I was told if I preordered the titanfall bundle I got the $10 bonus. I preordered and had it shipped to me. It's been more than 20 days so I'm reaching out for a BB rep to fix it. I'd do the real time chat, which I prefer, but I can't find that anymore. A link for that would be awesome, so I don't have to wait for a reply again.
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Hello julie003,
Thank you for your Titanfall bundle pre-order at Best Buy, and thank you for being a My Best Buy member. You are absolutely correct that this purchase was eligible for the Get $10 offer.
I have reviewed your My Best Buy account, and I do see the 500 points posted in conjunction with this purchase. You should see these too when you review your points and purchases at www.my.BestBuy.com.
Please let me know if you have any additional questions.
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Anyone who pre-ordered the 3GS not receive their tracking # yet?

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Mine was the same way until about 20 minutes ago. They sent me the email with the tracking information. They'll get to you. I ordered mine at 6/9/09 at 4:45pm CST if that gives you a time reference.

Pre-Order deposit did not count

I pre-ordered Destiny when it came out. I put down a $15 deposit. When I went to pick it up, I was asked by the cashier if I wanted to use my two $5 reward certificates. I said yes. When she was checking me out I saw the price on the pad list as $39.xx. I swiped my card and the price had changed to $54.xx. when I asked the cashier why did it do that she said it was normal and I would actually only be charged $39.xx as opposed to the $54.xx. I recently just received my statement and it shows I actually paid $54. When I went MyBestBuy to check to see if my reward certificates had been applied and they were. I am wondering why I was charged extra when I should only paid about $40. This actually means to me that I paid $80.00 for 1 game if I include the $15 deposit plus the two $5 certificates along with the $54 I actually paid. I would like to know how I can get this corrected.

Hello bespit,
I’ll be honest with you. I’m clueless when it comes to anything regarding gaming; however, I am the one who buys my little brother all the new games that come out for his PS4 console, and goodness knows that I make sure I’m getting the best price possible whenever I can. I certainly wouldn’t be happy if I was overcharged at the register, so I understand why you’d want to make sure you aren’t being double billed for your purchase.
Using your email address attached to your forum account, I pulled up your Destiny purchase and I do see something that doesn’t quite add up as it should. At the time of purchase, the game was $59.99. On your receipt, I noticed that your two $5 My Best Buy certificates were properly applied and the purchase price was discounted to $49.99. With tax ($4.12), the total purchase was $54.11.
Having said this, it appears your $15.00 deposit didn’t deduct from your order as it should have. I’d like to make sure I may properly reimburse you for this oversight; I’ve sent you a private message to collect necessary information. You may view this message by logging into the forum and clicking on the envelope icon in the upper right-hand corner.
Thanks for posting,
Alex|Social Media Specialist | Best Buy® Corporate
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I pre-ordered an album, but its not showing up in my purchase history but it says I have it in my acount info. Thanks in advanced.

I pre-ordered George Ezra's new album (the dulxe version), but and it says I have it in my accout info but it wont download.

Hi GroveMaster,
The article below explains how the pre-order process works. If the item does not automatically downlowd to your iTunes Music library, and you are unable to download the purchased content, I've included a link to contact the iTunes Store Support team as well.
iTunes Store: About pre-orders - Apple Support
http://support.apple.com/en-us/HT202723
You can pre-order music and movies from the iTunes Store prior to their public release date. Pre-ordered items will download when they become available.
If an item isn't yet available, you may be able to pre-order it and download it when it becomes available. Items available for pre-order will have an orange pre-order button that displays the pre-order price. Most pre-orders will show an expected release date near or below the pre-order button. When the pre-order item becomes available, your account will be billed for the pre-order, and the item will appear in the Purchased section of your account. If there is a billing issue that prevents us from billing your account when the item is released, you'll receive an email notifying you that the item is available. You need to click the link within the email, using a computer and the latest version of iTunes, to fulfill the pre-order. You may also receive one or more emails if the status of your pre-order changes.
Some pre-orders include songs that are available for download immediately. When you pre-order, you will be charged only for these songs and you will receive them immediately.To pre-order an item
Click or tap the Pre-order button.
Click or tap Pre-order on the confirmation dialog.
When you've successfully completed a pre-order, a thank-you page will appear.
Download a pre-ordered item
When a pre-ordered item becomes available, you will receive an email letting you know that you can download your pre-order.
If you enabled the option to automatically download prepurchased content in iTunes, then your pre-ordered content may already be in your library. If not, click the download link provided in your email notification, and your pre-ordered content will begin to download. You can also use the Check for Available Downloads feature in iTunes on your computer (choose Store > Check for Available Downloads) to begin downloading your pre-order.
To view, cancel, or see the expected release dates for your pending pre-orders
Choose Store > View My Apple ID and click Manage Pre-Orders, which is located in the Settings section at the bottom of the Account Information screen in iTunes on your computer.
From the Manage Pre-Orders screen, click the Cancel button to the right of the pre-order you want to cancel. You'll be asked to confirm your pre-order cancellation.
Note: You can't manage pre-orders on iPhone, iPod touch, or iPad.
Last Modified: Nov 8, 2014
Download past purchases - Apple Support
http://support.apple.com/en-us/HT2519
iTunes Store - Contact Us - Apple Support
Have a great day!
- Judy

Note 4 Pre-order trade-in offer ONLINE??

I'm having a lot of difficulty with your online ordering. In order to qualify for the $200 Best Buy gift card for the Note 4 it says: *Online pre-orders must choose "Store Pickup" to qualify for trade-in offer.
I'm trying to pre-order the Samsung Note 4 sku # 8681453 (Sprint - charcoal version), but it will not let me select "Store pickup" at all.
Can someone please help me? I've purchased my last 3 phones from BestBuy, and usually things work very smoothly.
I need a definitive answer as to how I can go about doing this. I am not able to get to a store to pre-order in person as I travel for work quite a lot, but can make time to pick up on the 17th.

Hello S4vant,
That’s a great question! It’s a little hard to make sure you are keeping in line with the promotion guidelines if our website isn’t allowing you to select in-store pickup. After a quick look through of all the different Note 4 phones we have listed and the one you provided, I was able to verify that this particular option is unavailable for some reason.
While I don’t have answers for you yet, please know that I’m looking into this and hope to have them for you within the next day or two.
I greatly appreciate your patience,
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Can't pay off pre-order to join Gamer Club Unlocked in weekly ad?

So I got the Best Buy ad this moring in the paper and saw the "Join Gamers Club Unlocked for $30 when you buy any new game $39.99 or above." Knowing I still had 3 preorders outstanding, I called up the Rewards Zone 866 number and asked them if I would be able to take my preorder in and just pay it in full to satisfy the requirement so I could join. Of course is what I was told and just to take my pre-order receipt into customer service.
I head into Best Buy in Castleton, Indiana (#229) and head to customer service as told with the ad and explain I called the RZ 866 number and they told me to bring it to them. After the lady handling the registered called someone, he told me that it would be no problem and he would just have to cancel my preorder and then to just pull the game card and one of the Gamers Club Unlocked cards and the register would take care of it.
Then that is when everything went South.
I hand the individual the two cards and he proceeds to tell me I could join the GCU for $30 when I buy a game. When I told him I wanted to pay in full for the game he told me I could not do that because "it's two different systems." I explained that I had already spoken to the RZ folks as well as customer service and then he told me "well I should know, I'm the video games guy." I then told him I would just come home and call the RZ folks again, asked for his name and store number which he gave me in a smug tone and I left. As I was walking out the sliding glass doors he said "have a nice day" in a condescending tone. That set me off. I turned and asked the security guy for a manager to complain about the terrible customer service and attitude and the manager was apathetic in helping me. After explaining what I was trying to do, he said he "thought" he could help me. At this point I was overly annoyed so I told him to forget about it and left.
If you look at the add, nowhere does it say you can't pay in full for a preorder game to satisfy the requirement. Obviously it can be done because the folks on the 866 number said it would be no problem and I've seen multiple posts on several video game forums of people doing it at their local store. This is probably the third time in the last year I've had issues with associates at this store on advertised deals. So what gives? Lack of training? Employees that just don't care?
So now my dilemma is do I go to another location to see if they can help me or do I just cancel all of my preorders and find a new retailer?

Hello Jason,
Enuf is spot-on: since in-store pre-order deposits are not considered to be actual purchases, bundle offers such as our current Gamers' Club Unlocked promotion do not apply. If the title you reserved is released and you pick up your copy while the offer is still in effect, then you would be able to take advantage of the bundle savings during the final sale. Otherwise, you will need to purchase another title $39.99+ to be eligible.
As far as why your thread was moved is concerned, all My Best Buy Gamers' Club-related inquiries -- including those on promotional offers, benefits, and pre-order bonus certificates -- belong in this board. Our In-Store Purchase board is intended as a place for customers to post general policy inquiries, share their in-store experience, and obtain support for existing/prior purchases.
Thanks for your understanding, as well as for taking the time to post!
Aaron|Social Media Specialist | Best Buy® Corporate
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Pre-order movies - Why no invoices and proof of agreed payment?

I pre ordered a movie to save some money.. (14.99 vs 19.99) then the day comes when it comes out and my invoice says its 19.99.
Upon doing a little research, I realized, I never got an invoice of my pre-order showing the amount I actually pre-ordered for. Then, looking at my account page to check my pending pre-orders, they only show the movie and a cancel button.
You really don't get a confirmation how much you agreed to pay until the movie is out and ready to be downloaded. (Day you are actually charged)
This is the first time, I am not happy with Apple..
In my opinion you SHOULD confirm via email the person's pre-order and the amount he or she agreed to pay at the time of ordering. If you go and change the prices on me, why should I bother to pre-order anything? Smartly you leave the customer with no records, unless he or she takes a screenshot. (Which I now did and I have a little database to reference) If I am wrong, please advise why we don't get an invoice etc.. I would love to be proven wrong here. Especially, since I am a HUGE apple fan and this is the first time, I am truly disappointed and have the feeling of being duped. (Something Apple never had to stoop to, since the products speak for themselves)
Thoughts?

Hi Gail,
No worries, I appreciate you taking the time to reply.
I was more hoping for someone at Apple to reply and advise on this "invoicing system" .. as well as raise the issue to other customers.
Amongst my remaining 4 pre orders, I have one, of "Interstellar". By the time I figured out that I am actually charged more than I recall paying for at the time of my pre order, the charge went up to 19.99. When I placed the pre order, I am fairly certain it was 14.99. No proof at this point and of course, I can go and cancel that pre-order. But I would also cancel the original price I purchased this at. If only there was some way to track it. (that somewhat the reason why i started the post) All other pre-orders, I went in, clicked the purchase button and took a screenshot of the popup that notifies me that I already purchased the item. Thus, proving the purchase as well as showing the price in the background. (while it is at 14.99).
Anyways, I am probably making that sound more complicated than it needs to be.. still, the question remains.. how do I or other customers know what they paid for in a pre-sale? Once the item is out and the movie confirmed as purchased via invoice at the date of release, there is no going back.. no returns and at the same time, the customer can't proof a thing. (nor would I want to then get into a "he said, she said" situation with apple)
If I don't get some sort of resolutions, pre-orders will simply not be worth it. I don't want to fight each measly charge via screenshot proofs etc..
Sadly as I am moving to a complete digital movie library for all my purchases, this really is something I would love to get resolved. My library is far to big, to suddenly start moving to an amazon digital library.

My Super smash bros Wii U pre order because i pre ordered in store and placed a $5 deposit

Let me share what I was told when I arrived at best buy store. By the way I will file a complaint to corporate about this and will see about filing it to better business bureau... I pre ordered my smash brothers bundle in store ( couldn't do it online because there are issues with my account for a year now and after numerous calls to fix it which I have been given so many ticket numbers,best buy just cant fix their own mistakes). I arrive at the store to pick up my pre order and the employee responds with a dissapointing tone"don't tell me you preordered the bundle." the employee just walks back and forth. She then asks her co-worker which she then tells me "we don't have your preorder...we only filled orders for the people who preordered online and fully paid the game." I asked for a manager and told him this is the second time best buy has messed up my pre orders and provide me with poor service. He then says that they only filled the orders from online purchases and who paid in full which makes me feel like I didn't matter only because I placed a $5.00 deposit to guarantee my copy.overall I received poor customer service, he did not own the situation and didn't offer at least some type of compensation to a "former" loyal elite customer. In general, best buy has given me poor service throughout the year by not fixing my ability to order online for a year, messing up my pre order of Mario kart 8 by charging me for the free $10 gift card which was supposed to be free for pre ordering the game and then refusing to give me a refund for the $10 charge, and finally telling me that even though I pre ordered, because I didn't pay the bundle in full I don't get my copy at all... Not even a phone call,common courtesy to notify me. This is it! Best buy will never get business from me and I will never recomment it to anyone. Amazon on the other hand does everything right, and owns the situations and strive to make things right.Amazon is now my go to for shopping all electronic and entertainment needs. Amazon even allowed me to place a new order for the bundle and will receive it next week versus best buy saying " we don't know when we will get them." In short I cancelled my pre order from best buy and took my business elsewhere. Finally when I asked the supervisor for corporate's contact information, he refused to provide it. Now I need to check online and hunt down that information

Hello redrevolver4,
Thank you for pre-ordering from Best Buy, and thank you for sharing your experience with us. We as moderators on the forum work at the corporate office, and I am happy to talk to you today.
Reading through your description of events I can certainly understand why you would be disappointed. It is not our intent to leave any customers out when they pre-order a product with us. While we are working to fulfill our in-store pre-orders that were not yet completed, I can also understand your desire to cancel the order and go where you could get an order shipped out to you. I am sorry that was not us this time.
I will certainly document your feedback so that we can learn from it and ensure that our stores are adequately equipped to fulfill orders as our first priority, but provide all care and courtesy when things don't go quite as intended.
I did have one more question for you, though, and I will be sending you a private message with that. Please watch for that message from me shortly.
Thank you,
Mike|Social Media Specialist | Best Buy® Corporate
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Witcher III: Pre-Order 10$ bonus not pending?

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