Pre-order $10 Bonus Points Missing - Far Cry 4

I pre-ordered Far Cry 4, which was eligible for the additional $10 in points promo.
The item shipped on 11/18. The points have not been added to my account.
Can a mod look into this for me? The last four of the order number is 2328. Order placed 11/15.
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Hello NeoZatan,
Thank you for pre-ordering your games at Best Buy. Thanks too for being a My Best Buy member. I'll be happy to review your points today.
It looks like your points were awarded back to the date of pre-order. I am glad the system properly awarded your points. The 243 points you mentioned actually appear to have been a part of 250 points that were just recently converted into a $5 certificate. There is sometimes a slight delay between pulling points from an account and receiving an email stating that the certificate is ready for use.
Thank you once again for being a My Best Buy member. Please let us know if you have any questions again in the future.
All the best,
Mike|Social Media Specialist | Best Buy® Corporate
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500 Pre-order bonus points for Far Cry 4 not listed or pending

Hello,
I'm a Best Buy Elite and GCU member. I pre-ordered Far Cry 4 on November 11th and picked up the game in store on November 18th but the 500 points that im supposed to receive for pre-ordering the game isn't listed on the transaction and there's no points pending.
I would like to know if anyone can help me solve this issue and if so, it would be greatly appreciated. Thanks.
Solved!
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It can take 15-20 days for the $10 cert to post and it may or may not so as pending. Based off your Nov 18th time line if your points are there by Dec 8-9 then bump this thread for assistance.

500 Pre-Order Bonus Points Missing

I have several games I've pre-ordered and picked up this year but I can't seem to find the bonus points and I can't look back more than 90 days. The most recent is COD: MW but there have been others. I have GCU and have followed the rules. Can somebody look into this?

Hi IFlyRC80,
Like enuf mentioned, it typically takes 15-20 days from the time of shipment or pickup for pre-order bonus certificates to post. We also recently changed how My Best Buy account details appear on BestBuy.com in order to streamline user experience for the Thanksgiving shopping season, as Derek-BBY explained here. I'd be glad to look into this situation on your behalf though, so please make sure to check your private messages when you can.
To check your PMs, simply sign into the forum and then click on the letter icon in the upper right-hand corner of the page.
Aaron|Social Media Specialist | Best Buy® Corporate
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Pre-ordered CoD: AW missing $10 bonus

Pre-ordered CoD online via BBY.com for in-store pickup on 11/2. Checked BBY for the pending points and it's missing the $10 pre-order bonus. It's only showing points for the purchase. Granted, I pre-ordered the day before and not weeks or months in advanced but it's still before the game was released. Any help with this would be appreciated.

Hi y2juio,
Enuf is spot-on: you may not see records of your pre-order bonus certificate until 15-20 days after pickup or shipment. If you still haven't received it after that timeframe has passed, let us know and we'd be glad to see what can be done to assist you at that time.
Thanks for your patience and understanding, as well as for purchasing your copy of Call of Duty: Advanced Warfare with us!
Aaron|Social Media Specialist | Best Buy® Corporate
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Didn't get pre-order $10 bonus

I was told if I preordered the titanfall bundle I got the $10 bonus. I preordered and had it shipped to me. It's been more than 20 days so I'm reaching out for a BB rep to fix it. I'd do the real time chat, which I prefer, but I can't find that anymore. A link for that would be awesome, so I don't have to wait for a reply again.
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Hello julie003,
Thank you for your Titanfall bundle pre-order at Best Buy, and thank you for being a My Best Buy member. You are absolutely correct that this purchase was eligible for the Get $10 offer.
I have reviewed your My Best Buy account, and I do see the 500 points posted in conjunction with this purchase. You should see these too when you review your points and purchases at www.my.BestBuy.com.
Please let me know if you have any additional questions.
Best regards,
Mike|Social Media Specialist | Best Buy® Corporate
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GTA V Pre-order $10 bonus

Hello,
I pre-ordered and picked up my copy of GTA V PC version and have not received the $10 bonus.
Could you check on the status?
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Hello bkforyou,
The 500 bonus points should post to your My Best Buy™ account within 20 days if your Grand Theft Auto V pre-order qualified, per the "Get $10" offer. I looked over your account using the email address you registered with the forum and can see that your pre-order was picked up within 7 days of the games official release, which means it should qualify.
Based on everything I can see, your pre-order did qualify for the 500 bonus points. I am going to send you a private message so that I can go over your My Best Buy™ account with you to ensure it is up-to-date. To check your private messages, you will want to login to forum and click on the little yellow envelope icon located at the top of the page.
Thank you for posting to the forum and for being a My Best Buy™ member!
Derek|Social Media Specialist | Best Buy® Corporate
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Witcher III: Pre-Order 10$ bonus not pending?

Hello!
So I know its too early to be stressing about my 500 points but I do not see it anywhere in my purchase history pending for it. Im not sure if it should be showing but for my Mortal Kombat X pre-order, it did show in my purchase history pending but not for the Witcher III. Should I be concerned? Thanks.
Solved!
Go to Solution.

Fear not, friends!
While at times the 500 points from the My Best Buy Get $10 promotion will show as pending immediately, this isn’t always the case. These points can often take 15-20 days to appear on your account and within that timeframe, they may not show as pending.
I’m confident that you have nothing to worry about here! However, if for any reason 20 days goes by and either of you aren’t seeing your points, please feel free to send me a private message via the link in my signature. Lastly, please know the points may appear back when you pre-ordered your game, so be sure to look there as well!
Thanks for pre-ordering The Witcher: Wild Hunt at Best Buy and let us know if you have any further questions or concerns.
Cheers,
Brian|Senior Social Media Specialist | Best Buy® Corporate
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Far Cry 4 / GCU pre-order question.

Hello all, I signed up GCU yesterday ($30 with purchase of game) and I'm looking to pre-order the $130 version of Far Cry 4 (Kyrat edition).
It looks like I would be able to pre-order online but I don't see an option where I can pick it up in-store. The only options I have are free shipping, expedited and, express. In fact the site advises that it is 'only available for shipping'.
Is it possible to pre-order FC4 and be able to pick it up on launch day (11/8)? If so, how would I do that?
Many thanks,
David

Hey xbrit98,
I realize this may not be the answer you were hoping for, but this particular edition is currently only available for home delivery and is not available for pre-order at any of our U.S. retail locations. If you're interested in reserving a Kryat edition copy of Far Cry 4, then you'll need to do so on BestBuy.com and select your preferred shipping method at the time of checkout.
Thanks for your interest in ordering with us!
Aaron|Social Media Specialist | Best Buy® Corporate
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Pre-order points missing and pre-ordering problems at the store level.

Hi
During the week of July 6th-July 12 there was an ad for pre-ordering certain movies and getting 100 bonus points for each movie. On July 12th I pre ordered Rio 2, The Amazing Spiderman 2, and Transformers:AOE (Steelbook edition). The employee was able to successfully pre-order Rio 2 using the provided in store pre order card but had difficultly pre ordering Spiderman 2 and Transformers. Rio 2 and Spiderman 2 had set release dates while at that time Transformers did NOT have a release date until recently. These pre-orders were done in three different transactions.
Picking up Rio 2 on 7/15 was not a problem. The employee did an exchange in the system. The 100 bonus points never posted.
The Amazing Spiderman 2 had a lot of problems. The employee thought I already bought it and picked it up on 7/12 when I went to pick it up on 8/19 (the release date). At the time of the pre order purchase, there was no announcement of the BB exclusive Magno pack for the same price as the regular blu ray release. Again the employee did a return/rebuy. This employee also stated that the employee who processed the pre-orders Spiderman and Transformers did it incorrectly since it looks like she did it as a normal transaction instead of a pre-order. The points have yet to be posted.
Transformers: AOE (Steelbook edition) now has an official release date of 9/30. My question is will the system allow for employee to process the pre-order pick up since it is outside of the 45 day window? I am hoping it won't be but seeing how the employees have been processing pre-orders incorrectly when picking them up I expect problems when doing so.
I have also noticed a price drop for transformers (6760435) from the time I pre-ordered it on 7/12. Will the employees be able to adjust the price and give me the difference?
Not all stores carry the pre-order cards making this a difficult process for everyone (it takes me on average 30 minutes to pick up 1 pre-order instead of in and out within 5 mins like usual) because someone didn't do it correctly the first time. So my question is, how should employees process a pre-order if there is NO Pre-Order card in store?? I would love to continue to pre-order at best buy, but am getting tired of having employees screw up my pre-order.

Hello ITDEFX101,
Pre-ordering your movies during these 100 My Best Buy™ Bonus Point promotions is a great way to ensure that you are able to get your hands on some great movies as soon as possible after release, while simultaneously earning extra points. It is regrettable to hear that your pre-order experience with Rio 2 and The Amazing Spiderman 2 were not as smooth as we strive for these processes to be, and in the end, you state you didn’t even get the bonus points you expected.
Using the information you registered with the forum, I was able to review your pre-orders for all three movies, as well as your My Best Buy™ account. Sadly, it does appear that there may have been some issues with your pre-orders, and I would like to address these with you privately, especially concerning your pre-order for Transformers: Age of Extinction. I am sending you a private message, which you may view once you’ve signed into the forum and clicked the envelope icon in the top right corner of the page.
Sincerely,
Tasha|Social Media Specialist | Best Buy® Corporate
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Missing Pre-Order $10 Certificate

Hello -
I recently pre-ordered and purchased Shadows of Mordor, and I don't think my $10 RZ certificate is processing correctly. When I pre-ordered, I selected the XB1 version, but chose to switch to the PS4 version when I picked it up.
I asked the CS Rep when I picked it up if switching to the PS4 version would void my RZ Cert reward, but he had already canceled out the original pre-order at that point. And then told me I wouldn't qualify for it now due to the way pre-orders are handled.
I'm hoping someone can look at my purchase history and see that I preordered the game and purchased it - I just ended up buying it on a different platform - and grant me the $10 RZ Cert.
Thanks!

Hi malistrais,
The 500 bonus points you can receive by way of the "Get $10" pre-order promotion is a great offer, so I can understand feeling concerned that the last minute change with your Middle-earth: Shadows of Mordor pre-order may prevent the bonus points from posting to your My Best Buy™ account. If your pre-order had to be cancelled because of the change from Xbox One to PS4, then the bonus points may not post to your account because it took place after the game was officially released.
I would like to go over your My Best Buy™ account with you and the pre-order you placed, so I will be sending you a private message. To check your private messages, you will want to login to the forum and click on the yellow envelope at the top of the page.
Thank you for reaching out to us on the forum!
Derek|Social Media Specialist | Best Buy® Corporate
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Issue w/Witcher 3 Pre-Order $10 Certificates, Store Pickup and Steelbook

I picked up my order yesterday for In-Store Pickup & had a couple of issues. First, when I was picking up my order, the associate helping me tried to pick up the two large boxes at the same time & I watched as they slipped from his grip & he dropped them in front of me. The outer sleeves of the boxes came unattached to the boxes & since one of the boxes fell on the other one, there was some slight damage to the box, there's a large crease on the top now. I asked him if he could grab another two that weren't damaged since they were obviously dropped right in front of me, but the associate said there were no other ones available. To him it might not seem like a big deal, but if I am going to spend the large amount of money on the Collector's Edition of an item, I like EVERYTHING to be pristine & perfect, even the outer packaging! That was disappointing.
On top of that, I asked about the Witcher 3 Best Buy Exclusive Steelbooks I was supposed to get w/my Pre-Order & he said they had not yet arrived, & that two would be set aside for me & to call the store later that day to see if they were delivered. Luckily I was able to get them, but I figured that it shouldn't be my responsibility to stay on top of the shipment, I felt that I should have at least been the one to RECEIVE a call since my order was at the risk of being incomplete, & ME having to call the store to track the shipment is an inconvenience to me.
My other concern is I checked my reward zone purchase history & while I already received the points for picking up my Pre-Order Games, I have NOT received the Victory Can Be Pre-Ordered $10 in Reward Certificates for the games, there is NO record of it in my Purchase History to reflect the Pre Order Bonus. Normally it is shown in the same section of points for the purchase (it can be seen when I check the details of my Mortal Kombat X Pre Order picked up a month ago).

Hey siatienco,
I have to admit, the circumstances you’ve described around your The Witcher: Wild Hunt pre-order are pretty frustrating to me. Obtaining your SteelBook should have been standard protocol, not a matter of “luck”. Also, I can completely understanding wanting a Collector’s Edition that’s in good shape and I greatly apologize if you received one that isn’t in perfect condition!
One positive note I can add here is that you likely have nothing to worry about with the $10 Reward Certificate portion of your pre-order. These points generally don’t show up until 15-20 days after you pick up your pre-order and within this timeframe, they may or may not even show as pending.
If for any reason you don’t see the 500 points ($10) in the timeframe mentioned above, please send me a private message via the link in my signature. Keep in mind, the points may appear back when you placed your pre-order, so be sure to look there as well.
Sincerely,
Brian|Senior Social Media Specialist | Best Buy® Corporate
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Titanfall Collector's Edition Pre-order has disappeared from my account!!

Hello,
I recently went in to check on pre orders that will be coming out soon, that I have reserved over the past few months and discovered some errors. There are 2 seperate pre orders that are completely missing from my account that were on it before hand. One was for South Park The Stick of Truth collector's edition(which I did in the Henrietta, NY store), and one for the Titanfall Collector's Edition for Xbox One(at the Greece,NY store). Unfortunately I do not have my receipt for the south park pre-order so I figured you cannot assist me with that one, So I went through and did that one again online. I do however still have my Titanfall receipt, and it is completely missingfrom my rewards account. I also preordered Infamous Second Son the same day as Titanfall and that is still on my account, so I do not understand why the one is missing. I did do a missing rewards point claim on it but no word back on that after 3 days. I can provide order number, and a screenshot upon request.

Good afternoon oldboy26, and thank you for reaching out to us on the forum,
From my side, I can see your pre-order for Titanfall, but not South Park: The Stick of Truth. Being that points are not awarded until a pre-order has shipped or been picked up, it is common for a pre-order to not appear within a member's My Best Buy™ account. Once the games have officially been released, you should see points post to your account within 20 days. If you qualify for points and for some reason they do not post within about 20 days, then let us know and we will make sure they are added to your account.
To ensure your South Park pre-order is still active, please send me a private message with any and all details you may have regarding the pre-order. Do you remember when you placed the pre-order? How did you pay for the pre-roder. Basically, any information you can remember. You can send a private message by clicking on the blue button located within my signature.
I hope you have a great day!
Derek|Social Media Specialist | Best Buy® Corporate
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Pre-order & Authorization Expiration Date

On July 11th I placed a pre-order with ToysRUs.com for an item that will be released on October 16th. However, according to my PayPal account, the authorization expiration date for that order is August 10th. Toys 'R Us will not allow me to change my payment method and a PayPal rep has told me that they cannot change the authorization expiration date. The PayPal rep told me that Toys 'R Us, on the other hand, can change the authorization expiration date. Is there anything else that I can try to resolve this issue? I really do not want to lose my pre-order! I don't understand why Toys 'R Us accepts PayPal for pre-orders at this point...

Hi Mochita - We want to see that iPhone in your hands as soon as possible! We should have set the proper expectation when you called to discuss the order. The original order could not be modified so it had to be cancelled. We are unable to control the ship time on the second order as it is being recognized as a new order at 5:30AM. I apologize for any inconvenience. If needed the second order can be cancelled as well however we are unable to guarantee availability on launch day.
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Missing pre-order bonus points

Hello,
I picked up pre-orders for Grand Theft Auto 5 and Far Cry 4 on 11/18, but the 500 bonus points per game do not show as pending on my purchase history.From browsing this forum, it looks like the reason is that the initial $5 deposits were not properly applied to the final sale. Can this be corrected?
Thanks

Hey wooke,
Thanks for pre-ordering GTA V and Far Cry 4 from Best Buy. I trust the gaming was good over the weekend.
Thanks too for being a My Best Buy member. As enuf mentioned, points can take up to 20 days to post to your account, and as long as you have both the pre-order and the purchase associated to your membership then the points should appear within that time frame.
I have reviewed your account and everything appears to be in order. I even see the points pending so you are set! Thanks for checking out our forum. Come back any time with your questions or concerns.
Cheers,
Mike|Social Media Specialist | Best Buy® Corporate
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Missing bonus pre-order points

I pre-ordered Call of Duty Advanced Warfare. The points for my purchase have posted, but not the bonus pre-order points.

Hello Lgndryhr,
I've had the chance to review your account and regrettably must inform you that you have not received a pre-order bonus certificate because you ordered your copy of Call of Duty: Advanced Warfare on the game's release date (11/03/2014). Remember that customers must both pre-order an eligible title prior to its release date and subsequently purchase that copy to qualify for our Get $10 promotion. For more information, I would encourage you to refer to this article:
My Best Buy "Get $10" Gaming Pre-Order Offer
Thanks for purchasing your copy of Call of Duty: Advanced Warfare with us, as well as for taking the time to post!
Aaron|Social Media Specialist | Best Buy® Corporate
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Pre-order $10 Bonus Points Missing - Far Cry 4

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