Word 2013 hangs on RDS

We have installed office 2013 on Citrix XenApp 6.0  Our XenApp runs on Windows Server 2008 R2 x64 and has Citrix HRP 02. This is the latest.
We have a Add-in we need for our CRM application. This hangs now and then. But when we close the App, the session stays open on the Xenapp server and will not be closed other then kill the process. The Users stays disconnected in citrix, and when starting
another published app the disconnected on tries to open up again.  Anyone of you have ideas?
cheers, Hans

open it in safe mode, does Office 2013 work normally?

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    Hi,
    I suggest you perform a clean boot to determine if background programs are interfering with Word 2013:
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    It's recommended to download and install
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