Workitem forwarding

Hi All,
I searched threads regarding workitem forwarding, but cldnt get one related to my issue.
This WF is related to archiving invoice.
On scanning of invoice, WF triggers, sends workitem to AP,
AP executes workitem, screen is in edit mode. Due to some discrepancey, AP routes it to User1.
User1 receives workitem, executes it, now the same screen shd b in display mode with just 2 fields enabled.
My question is,
is there such a standard WF available similar to my case?
can a workitem forwarded from one user which was on edit mode, changed to display mode with just 2 fields enabled for the next user ?
Thanks,
Aditya

Hi Aditya,
There is no such workflow to satisfy your requirement. But I did the same thing in my workflow.
There is one field wi_forw_by into the table SWWWIHEAD, if you forward the workitem to another user then this field will be X. Based on this flag you can disable or enable the screen fields which you want.
Please give reward point if it is useful.
Thanks & Regards,
Prashant Raichurkar

Similar Messages

Find the list of forwarded workitems, forwarded by and forwarded to agents

Hi experts,
I want to find the list of workitems which were forwarded and the corresponding forwarded by and forwarded to agents.
The above requirement is for workitems of all kinds of status (might be completed, ready etc..)
Please suggest.
Regards,
Karthik

Thanks a lot vikram,
Hence the answer is refering to SWWLOGHIST table.
We need to pass the value 'SWW_WI_FORWARD' (which is an FM) to the field 'METHOD' of SWWLOGHIST table and get forwarded by and forwarded to agents from 'METH_USER' and 'PARA_VAL_1' fields for the worktiems in any date range.
Regards,
Karthik

POWL : CATS Workitem forward still visible in fwd'ing Mgnr inbox

Hi
I'm not sure if this is a standard behaviour but would like to confirm on how it works. I have a CATS workitem (WF) created by an employee which is assigned to Manager MGR1. The Manager MGR1 forwards the work item to MGR2. Now in POWL with some config & customization i can see workitem in the detail view of the MGR2 inbox but the workitem still exists in MGR1 inbox. Wondering if this is a standard case if not what would be the approach to fix it? appreciate any helpful hints
Inbox accessed via POWL (NWBC)
thanks

no it's not standard, once the task is forwarded to another manager that task will disappear from his list.
Check your custom configurations once, is it fetching the all tasks irrespective of forwarded work items check condition.

WorkItems forwarding issues in shopping cart approvals

A Deputy Manager tried to forward a workitem to a Review Officer who he has just forwarded a different workitem to, but could not find the same Review Officer in the list any longer.
Can any one help me in fixing this issue
Agukab

hi,
it is not clear of what is the real problem.
can you please be a bit clear of the issue and i will be able to help you.
regards

Workitem forward to multiple Agents

Dear friends,
please let me know whether I can forward a workitem to multiple agents.
with regards,
Sudhahar R

Dear Arghadip,
Thanks for your suggestion and it works well. I never thought changing a personal setting in our own workflow inbox will enable multiple forwarding for a Workflow Administrator role. This is not the way its should be enabled... this seems like a workaround. what you think?
Thanks & Regards,
Sudhahar R.

Workitem forwarding issue

Some of the end user in PRD is unable to forward his pending leave request (WI) to their manager, instead of workitem going
to their manager's inbox it goes to their own inbox. When I checked in the workflow log the error message shows "User ABCD is not a dialog user: Not possible to forward". But user ABCD ( To whom it has to be forwarded) is a dialog user (checked in SU01d). User is forwarding the workitem through a custom service that uses FM :SAP_WAPI_FORWARD_WORKITEM. But when we ( support team) forward the workitem by using same FM, we are able to forward it.
It seems the issue is related to missing authorization but unable to find out what authorization is missing. No result in
su53.

SAP_WAPI_FORWARD_WORKITEM is RFC Funtion module.
Henace they are facing issue in forwarding.
But at the same time..if you are trying to forward..its like a normal FM.
so please check the RFC destination...

Reg: Workitem forwarding issue in SC workflow

Hi,
     I have a problem in Shopping cart workflow.
When I try to forward the work item, the system is allowing me to forward it to only one person.
     I have two options. Please help me to achieve any of the two options.
Option1 : To forward it to list of users
Option2 : To forward it to an org.unit.
     For the first option, I dont have to facility to add two or more users.
     For the second option, I need to enable the search facility to search for org.units.
     Please help me to achieve any of this two options.
With Thanks and Regards
Ravishankar Vembu.

Hi,
Option1 : To forward it to list of users
To forward it to list of users. say for example 5 users.
in SU01d, the email should be common e mail
test at the rate of usa.com for all the 5 users
.So when you are forwarding the email to test at the rate of usa.com it will go to all the 5 users.
Please try it will work
G.Ganesh Kumar

Reg: Workitem forwarding issue in SC workflow to a org unit

Hi,
     I have a problem in Shopping cart workflow.
When I try to forward the work item, the system is allowing me to forward it to only one person.
     I have two options. Please help me to achieve any of the two options.
Option1 : To forward it to list of users
Option2 : To forward it to an org.unit.
     For the first option, I dont have to facility to add two or more users.
     For the second option, I need to enable the search facility to search for org.units or convert this search into a collectiv search.
     Please help me to achieve any of this two options.
With Thanks and Regards
Ravishankar Vembu.
Edited by: ravishankar vembu on Oct 30, 2008 1:58 PM

Hi,
Option1 : To forward it to list of users
To forward it to list of users. say for example 5 users.
in SU01d, the email should be common e mail
test at the rate of usa.com for all the 5 users
.So when you are forwarding the email to test at the rate of usa.com it will go to all the 5 users.
Please try it will work
G.Ganesh Kumar

Workflow - workitem forwarding

Hello,
Any idea what is the reason for upgraded ECC 6.0 system the following error:
user XXXXX is not a dialog user: it is not possible to forward
Message Class: WL No. 263
whenever I tried to forward wokitem from one user to another; I chekced XXXXX user in SU01 and he is a dialog user.
hint: the forward works fine for some users ...
Thank you,

Hi Waleed,
Please check with workflow consultants, whether all customized workflow tasks with TR upgraded(or migrated) to ECC.
If any customized workflow tasks associated with this item is missing in ECC, then it will through this error.
Please let me know if any queries.
Regards
Bhaskar

Function module to identify users - fowarded work items

Hi
Pls can anyone suggest an appropriate function module to identify the users of the forwarded work items?
The onyl input i have is the user name.
the scenario is : UserA had fwd'ed a workitem XYZ to UserB and I need to find programatically all the details and the user of the workitem XYZ like who had forwarded to UserB. Since i dont have the work item number or dont want to restrict with date range, i wish to get this info purely with the user id only. pls can anyone suggest some functions?

Hi Prabhu
First, get the Work item IDS:
Go to table SWWUSERWI, supply USER_ID as your User (User B) and FORWARDED flag = 'X'.
You will get all workitems forwarded to THAT user (USER_ID) - User B
Now Get "Who dared to forward them to me (the user which you have" :
Now use FM SWL_WI_GET_HISTORY , supply WI_ID as fetched above
You will get the History in table HISTORY. From this table, keep only records where WI_ID matches the above, METHOD = 'SWW_WI_FORWARD'
You will be left with step history for that WI ID where it was forwarded. The field METH_USER will contain the user name of the guy (culprit) who forwarded the WI
Regards,
Modak

Approving shopping cart w/o account

hi
i have an issue related to approvals.
User is not having the Fixed Asset Clerk A/C in org structure,eventhough he is Approving the shopping cart(Awaiting Approval).
so how it is posible.please advise me.
Regards
Sai

Hello
maybe he is a substitute for an another manager. or he got the workitem forwarded...
Daniel

RSWUWFML2 documentation

HI everyone!
Please help me use the report RSWUWFML2 for workitem forwarding to outside mail.
I don't have a documentation for this. If possible, send me a file with step-by-step methodology. Please indicate the procedure I'll use in T-codes: SOST, SCOT, SE38, SU01 and PFTC.
You may send your file in my email: [email protected]
Thank you very much!
Regards,
Reymar Ellazo

Short text
Sending notifications for work items
Title
E-Mail notifications for new work items in the Business Workplace (RSWUWFML2)
Purpose
The report sends notifications for work items by e-mail to SAP users who have an Internet e-mail address. This enables users who do not normally use the Business Workplace to be informed about new work items. The report is used in particular to replace existing SAP MAPI installations. You can also send SAP shortcut attachments using this report. These enable the receiver of the e-mail to display or execute the work item directly, or to open the Business Workplace in the SAP GUI for windows.
In the case of a periodically scheduled run (not a single run), the report generates notifications for work items for which the following applies:
The work items must have the status ready.< LS>
The work items have been created since the last run (the time and date of the last run is saved in a table).
The work items have a receiver with a valid Internet e-mail address.
See SAP Note 733681 for additions to the documentation.
Advantages:
Users who do not normally use the Business Workplace of a particular SAP system because they use another e-mail client or another SAP system, can be notified easily.
Workflow patterns or tasks do not need to be modified.
The generation of notifications does not need to be modeled in Workflow.
Overall performance is improved. Compared with SAP MAPI, this report is better for performance since it determines the work items for all users with just one selection, while each user must select their Workflow inbox individually in the case of SAP MAPI.
Limitations:
Selection only includes newly created work items. Work items that have been reassigned to another user by forwarding or changes being made to the organizational structure are not included.
Normal SAPoffice messages from the Documents folder are not forwarded by the report.
Active substitution is supported, but passive substitution is not. If an agent has specified a substitute, but the substitution has not yet been activated, then the substitute does not receive the e-mail notification for the person he is substituting. This also applies if the substitute arranged the substitution himself.
There is no password caching for shortcuts. If Single Sign-On is not active, the user needs to log on to the system separately.
The messages are generated in text-only format.
A user can be informed about multiple work items in a collective notification. However, the collective notification does not contain details about the individual work items.
Document and object attachments of a work item are not sent.
No container variables or container expressions can be used in the descriptive texts (Before Work Item Description, After Work Item Description).
Messages are generated in the language of the user for whom the report is running.
Messages can only be sent to SMTP addresses (type INT).
Groupware-specific forms are not supported.
Integration
You schedule this report as a batch job.
Prerequisites
The receivers of e-mail notifications must have maintained an e-mail address in the relevant SAP system. You can maintain a users e-mail address in either the central address management (transaction SU01) or the personal office settings in the Business Workplace, under Automatic Forwarding. You no longer need to activate the Mail Group in the general office settings for RSWUWFML2.
Features
Instance data:
Job Suffix:
Using a job suffix enables you to have multiple instances of the report running simultaneously. Note that the times for the last run are saved for the individual instances. You can set the report parameters differently here.
Tasks:
You can restrict the selection of work items to work items for particular tasks. You can select multiple tasks here.
Send granularity:
If you change this setting, then the default settings in the lower frame are changed dynamically.
One message per work item
One message is sent for each new work item. This contains the description of the work item and accompanying texts, as specified under Standard Text for Notification.
Collective message:
Only one message is sent for all new work items for a particular user. The message does not contain any information about the individual work items.
Add executable message attachments for:
Executable attachments are SAP shortcuts that receivers of messages can use to directly display a work item in the SAP GUI for Windows. SAP shortcuts contain the relevant logon language from the central address management (transaction SU01) for each individual receiver. The system ID and the client contained in the shortcut correspond to the system in which the report is running.
Workflow Inbox
An SAP shortcut is added to the message so that the message receiver can start the Business Workplace directly in the SAP GUI for Windows.
Work Item Display:
An SAP shortcut is added to the message so that the message receiver can display the work item directly in the SAP GUI for Windows.
Work Item Execution
An SAP shortcut is added to the message so that the message receiver can execute the work item directly in the SAP GUI for Windows. Secondary methods are also executed at the same time.
Standard message text
This option enables you to define the message subject and text, which is added to the work item description. The text contains general information for the user about what to do with the message.
Message class for subject
Message class of a T100 message (transaction SE91) from which the subject line for the message is determined. Message class SWU_NOTIF contains the messages that are shipped by SAP.
Message number for subject
Number of a T100 message (transaction SE91) from which the subject line for the message is determined. The T100 message can contain two parameters. Parameter &1 is replaced by the system ID. Parameter &2 is replaced by the work item text.
Before work item description
ID of a SAPscript text (transaction SE61) of type Text in Dialog, which is inserted before the actual work item description in the message. The text contains the form of address for the user and the reference to Business Workflow. Ensure that the text matches the send granularity. The system proposes an appropriate text. Includes and symbols within a SAPscript text are expanded. Workflow-specific variables or expressions (for example, from the container) cannot be used, however.
After work item description
ID of a SAPscript text (transaction SE61) of type Text in Dialog, which is inserted after the actual work item description in the message. Ensure that the text matches the send granularity. The system proposes an appropriate text.
SAP shortcut parameter:
Here you can define the ID of an entry in the SAPLogon, which is included as the parameter Description in each shortcut that is sent. This is a useful setting if you want to ensure that the saplogon.ini has the corresponding entry on all user PCs. The parameter is only required if there are multiple saplogon.ini entries for the same system on the users PCs. You can activate an entry of this type individually.
Data for single run
A single run is performed if the input fields contain a data, time, and optionally a user. A single run is recommended if work items are to be sent again from a particular time and date, for example due to a problem when sending the e-mails. Contrary to a periodically scheduled run, in a single run the time of the last run is not saved.
From work item creation date
First day when work items are to be included.
From work item creation time:
Time on first day when work items are to be included.
User:
Notifications are only generated for work items that have this user in the Business Workplace. You must not use this option to restrict the sending of notifications in the productive environment to certain users.
Log:
During its run, the report writes a log in a spool file and an entry in the application log. You can define what is logged:
Errors Only: Only error messages are logged
All: Success and error messages are logged
You can display the application log by calling transaction SLG1. Enter the object=WF and the sub object=NOTIFICATIONS as the selection values.
Properties:
If one message is sent for each work item, the message contains the task description and the standard text. If one message is sent for all work items, the message contains just the standard text. Express mails are sent for express work items.
If the messages include executable attachments, they are sent to each user individually. If executable attachments are not required, all messages that refer to the same work item are sent to a receiver list, which comprises the selected agents.
If you have selected a Collective message, only one message is sent to each receiver per run, regardless of the number of work items for this user.
The results of database queries (for example, e-mail addresses) are buffered to improve system performance.
By making an entry in table SWUTYP2ADR you can specify that all outbound mail messages are send to a specific e-mail address and not directly to the end user. This address can be monitored by an automatic agent who reformats and forwards the mail messages. The table has a maintenance view and can be edited by calling transaction SM30. Add a new entry to the table and leave the field Form Type empty and enter the e-mail address in the Proxy Mail Address field.
The usual logic when using SAP shortcuts applies when logging on to execute shortcuts. If the parameter Description is specified in the SAP shortcut, but there is no saplogon.ini entry with this name, the system displays an error message when you attempt to execute the shortcut. If the parameter Description is not specified, a saplogon.ini entry with the relevant system is selected instead. If a session with the relevant entries for system/client/user/language is already open, a new session is opened automatically without the user needing to log on. If no such session is already open, the user must log on again. If the selected saplogon.ini entry is configured for Single Sign-On, the system logs the user on automatically. If it is not configured, the system displays a logon window in which the user must enter their password.
Selection
1. Determine the relevant work items. Dialog work items and missed deadline work items are included. Forwarding and changes to the organizational structure are not included.
2. Determine the receiver for each determined work item. Active substitution is included, but passive substitution is not. Substitute profiles and task classifications are included.
3. Only receivers who have an Internet e-mail address (type INT) are included.
4. Create message body (partly work item-specific).
5. Send the message to all receivers.
Standard Variants
You can define variants for scheduling. If you use multiple variants you must at least use the job suffix to differentiate between them.
Output
You can generate a log file and an application log.
Documentation available in SE38. Read this documentation and always make sure before creating the background with a SAP User Id you run this program in foreground logging with that user Id.
Reward points if useful and close this thread if resolved

Forwarded successfully the workitem for BO-BUS2000220(complaint) in the worklist of other user: Problem in "Sent date" not reflecting correctly in SAP CRM 7.0 Web UI

I am working with SAP CRM 7.0. We have a workflow in the system which is triggered at the creation of complaint(BO:BUS2000220) and then assign the complaint workitem
in the woklist of specified agent. I have created a report and scheduled it daily to forward the complaint into the worklist of user B from worklist of user A after 7 days
from creation date of complaint. But the problem is that the forwarded complaint is showing in the worklist of user B with sent date(the creation date of complaint, not the
forwarded date).
Relevant code:
IF gw_complain-PROCESS_TYPE = 'ZCMS' AND age_complaint = 8.
          CALL FUNCTION 'SAP_WAPI_WORKITEMS_TO_OBJECT'
           EXPORTING
objtype         = 'BUS2000120'
objkey          = obj_guid_key
top_level_items = ' '
SELECTION_STATUS_VARIANT       = 0001
           IMPORTING
return_code     = return_code
           TABLES
worklist        = it_worklist[].
READ TABLE it_worklist INTO wa_worklist WITH KEY wi_type = 'W'.
CALL FUNCTION 'SAP_WAPI_FORWARD_WORKITEM'
            EXPORTING
workitem_id    = wa_worklist-wi_id
              USER_ID        = wa_worklist_esc-ESC_USER
LANGUAGE       = SY-LANGU
DO_COMMIT      = 'X'
CURRENT_USER   = wa_worklist_esc-CURRENT_USER
            IMPORTING
RETURN_CODE    = lv_return_code
            TABLES
MESSAGE_LINES = lv_mesg
* MESSAGE_STRUCT =
* USER_IDS       =
ENDIF.
Can someone help me how to change the sent date to actual forwarded date of complaint.

Hi Kavita,
There is a standard column in UWL with name 'Sent Date'. Other functionalities in UWL for example deadline monitoring (Due date column) are based on this sent date. This shows an employee what was the date workitem was created (sent date) and when it will get escalated (due date). Displaying forwarding date in Sent date will not give clear picture to employee as the deadline will be calculated based on sent date only not based on forwarding date. this was just an example.
even though if your client is insisting, i dont think it can be done without any enhancement in UWL web dynpro com sort of thing. you can check with your portal consultant too.
Regards,
Ibrahim

IF_SWF_IFS_WORKITEM_EXIT: How to find out recipient of forwarded Workitem

Hello everybody,
I am developping a workflow application with an external status monitoring, i.e. for each workitem I must write the current status as well as the person or organizational unit who is reponsible for the workitem to an external Z-table.
I found that the programming exits using the interface IF_SWF_IFS_WORKITEM_EXIT would be the right way to do this. However, I cannot find the recipient of a forwarded workitem in the whole object, neither a method which would return this information.
Does anybody have an idea?
Thanks a lot
Martin

Hi,
not quite.
I want to achieve the following:
Let's assume, the workitem is in the inbox of user DILBERT.
Now DILBERT is in his Business workplace, selects the workitem and clicks "forward". He gets the popup to enter the user he wants to send the workitem to. Let's say, he picks user WALLY.
Now I want to upate my custom status table with the user WALLY as the actual agent. Unfortunately, when I call the mehtod IM_WORKITEM_CONTEXT->get_header, the field WI_AAGENT still contains the value DILBERT instead fo WALLY.
And I can find the value WALLY in no other accessible field either.
Thanks,
Martin
Edited by: Martin Krausch on Apr 19, 2009 4:47 PM --> corrected typo only

Issue: workitem getting forwarded to all users sap inbox

hiiii sap gurus
i have created workflow for PO RELEASE using the sap Standard workflow given,
my problem is that the workitem is getting forwaded to all users. i have used custom Rule for agent determination and made the task as general task.
Is this problem because the task is general task. please respond as this porblem is in Prd .
Thanks ,
Pradeep

Hi Pradeep,
I guess when you are already using a rule to determine the agents then you should not make the task as a General task.
Change the task agent assignment to general forwarding not allowed. Then assign the rule to the task to determine the agents for the task.
Now if the correct agents are not determined by the Rule then the workflow would result into error but not go to other users.
You can check if the rule is working well using the Simulate button in PFAC.
Also mark the 'Terminate If Rule Resolution Without Result' flag to stop the workflow there is an error occurs.
Hope this helps¨!
Regards,
Saumya

Workitem forwarding

Similar Messages

Maybe you are looking for