WRT54G and Remote assistance

I have a WRT54G ver 6 and firmware 1.01.0 with port 3389 opened for my IP address, enabled and with no other firewalls. I can not initiate nor accept a Remote Assistance request from another city with either of my laptops. Any ideas?
It seems to me that getting this device to work properly should not be so difficult.

Do you think a static IP is necessary? As long as the private IP address has not changed and both ends know what the private IP is there should be no need for a static IP address assigned to the remote host.

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Windows Remote Assistance work?

Hi,
I collaborate with someone far away. I just bought a Mac and have found to my regret that the screen share function works only with other Leopard users. MSN Messenger for Mac does not have the Remote Assistance and Application sharing functions. Does the Messenger running on a Mac, but inside XP or Vista, have the Remote Assistance or Sharing functions?

In the MS Messenger for Mac the Application Sharing and Remote assistance are disabled, so I was hoping before I install XP or Vista on my mac, to find out if it works when running XP or Vista on the Mac. As for why nit, I don;t know. I don;t know why it isn;t on MSN MEssnger for Mac so I was looking for a real world advisor.

Remote assistance SCCM 2012 SP1

Hello,
With my SCCM Console, i have tried to activate the remote assistance in one of my client computer but i got an error :
The functionnality "Remote assistance" is installed in my SCCM server and this option is activated on SCCM agent in the client computer ,i can run just the remote control and Remote Desktop !!!!!????
prince

Hi,
Please check if the user initiate the session is listed in Offer Remote Assistance Helpers group of the client. You could add the user by "Permitted viewers of Remote Control and Remote Assistance" in Remote Tools Policy.
Best Regard,
Joyce
Please remember to mark the replies as answers if they help and unmark them if they provide no help. If you have feedback for TechNet Subscriber Support, contact [email protected]

Remote Control/RemoteDesktop/Remote Assistance

Can someone tell me the difference between Remote Control, Remote Desktop and Remote Assistance.
Thank you.

Remote Control is CfgMgr 2012 feature and a computer could be controlled without a user beeing logged on if the feature ist activated within CfgMgr Client.
Remote Assistance is a Windows feature (and has to be activated). Here the user has to accept the request of the administrator and a machine cannot be remote controlled when no one is logged on
Remote Desktop,...well its Remote Desktop ;)

Remote Assistance Share Desktop Feature Missing

I'm using a W2k8 R2 server and remote assistance. I cannot get RA Easy Connect to work says Not Available. But I wanted to know if there were some steps I could take where I could share another users desktop without RA sending a ticket and asking for permission.
As the Administrator I would like to select the server, the user, and simply have the ability to control their desktop. Right now without the ticket being issued the feature of controlling the other users desktop does not appear to be an RA option bar.
I also installed the peer to peer feature for easy connect and enabled ipv6 but that only made the easy connect option available so its not greyed out anymore.

Hi,
Thanks for your posting.
Is there any error in event log?
Did you check this article for Remote Assistance in windows server 2008r2?
http://technet.microsoft.com/en-us/library/ee126163(v=ws.10).aspx#BKMK_Overview
Meanwhile, hope this helps:Windows Remote Assistance: frequently asked questions
http://windows.microsoft.com/en-us/windows/windows-remote-assistance-faq#1TC=windows-8
Regards.
If you have any feedback on our support, please click
here
Vivian Wang

WRT54G+Remote Assistance

Hi folks,
I need some help.
I have my laptop with Win XP SP2, one cable modem, and one WRT54G.
All work, the problem is that i can't use the remote assistance with Windows Live Messenger, when the friends ask me to help them the remote try to connect, but it dont work.
Before install the Linksys all was working.
Anyone know what can be the problem?
Thanks alot.

Thanks for the trick, i have forward the port 3389 and the 1024, but still nothing.
If i use the laptop connect with the cable modem and without the WRT54G the remote work.
Maybe the port is wrong?

Remote Assistance and Mandatory profiles

Hello all,
I've just implemented mandatory profiles and it seems that Remote Assistance doesn't work anymore. I can confirm that it works with normal profile.
Google told me that it's known problem that many people are facing, however I haven't seen any solution. The workaround with changing the "State" registry key is NOT solution - the profile is no longer mandatory and is not deleted after logoff.
Any ideas how to solve it?
Thanks,
Martin

Better late than never... KB2936674 is a hotfix coming in April 2014, that enables unsolicited Remote Assistance when using mandatory profiles (for Windows Server 2008 R2).

WRT54GS and poor performance?

I've owned a WRT54GS for about 3 months, and I simply can't get any faster than 1/2 of the 54mbps standard, let alone even see the speedboost capability.
I have 3 laptops, two of which have the speedboost (afterburner) chips built in. But even the 3rd laptop *never* goes past %50 of 54mbps. I get to 24mbps, and there it sits.
Any ideas?
Message Edited by tfry on 02-18-2008 02:00 PM

It seems that you need to update your routers software. Anyway, if you are online hardwired to your router. Try going to www.linksys.com/connect. Download the software called Easylink Firmware Tool. Just run this software and hopefully this should assist you in upgrading your routers firmware.
If this would not work, or would fail to upgrade your router, you might need to do it manually instead. Go to www.linksys.com/downloads . Input your product model number w/c is WRT54GS and select your router version. You can find the actual version underneath the router itself on one of the stickers. Just like the image below.
Select the data labeled firmware and just save it to the main desktop page. Then open up a new web browser, type on the address bar now the numbers 192.168.1.1 (password as a default is usually admin, username just leave it blank). Then follow the instructions on the image below.
Click on browse, select the file you just downloaded, click on open and then hit the upgrade button.
NOTE: Make sure you do all of these on a hardwired PC.

Remote assistance from Mac to PC

Hey, my mother occasionally has issues with her PC and asks for my assistance. Before, I just used the Remote Assistance feature in MSN Messenger and fixed the issue using my Dell laptop. Now that I have made the FANTASTIC move to a MacBook, I am looking for a way to give my mother assistance, and it does not seem possible through Microsoft Messenger on Mac.
Is there a way I can remotely assist my mother, on her pc, from my MacBook.
P.S. She is in Iowa and I am in Minnesota, in case that makes a difference in your suggestions. Also, she is running Windows XP and I am running Snow Leopard.
Thanks!

I did download that earlier tonight, but I had not used it as I was unsure how to connect to my mothers computer in Iowa. I am not the best when it comes to networking, and this option looked like it would only help if my mothers comp was on the same home network as my own.
How do I connect to her since we are on totally different networks? I am utilizing a shared wireless connection, and she is using a wireless network I set up for her at my parents home. Ideas?

How to use a fixed port for remote assistance in windows 8.1 behind a nat router freebox?

Hello,
Before to use remote assistance in windows 8.1, i need to configure my nat router freebox.
But remote assistance ( msra.exe ) use a dynamique port and never the same.
How to use a fixed port for remote assistance ini windows 8.1 ?
And why i can't use easy connect ?
i read that the router must implement the PNRP protocol. I think it's a propriatary microsoft's protocol unknow on my router.
Thanks

Hello,
Very good. It's a big range ( 255 mini from 49152 ) for a single port but if it's the only one possibility...
You are very helpfull ( i don't know if it's a good english but you make me very happy )
Merci beaucoup

Remote Assistance without user intervention

We use remote assistance on our windows 7 client. It's working fine. But sometimes i need to control a client without the need for a user to aprove.
I found the following link that might solved this issue:
http://community.spiceworks.com/how_to/show/1567
But the thing is, on the few windows 7 clients i checked, i'm missing the helpctr\...\...\ folder tree.
I searched for the helpeeaccept.htm and TakeControlMsgs.htm file, but could not find thm
So this seems to be for windows XP. Is there a similar solution for Windows 7??
Thanks

Hi,
Based on my understanding, Remote Assistance must need user's approval on Windows 7. This is by design.
If you have any inconveniences or suggestions, please submit your feedback to our Product Feedback Team :
http://mymfe.microsoft.com/Windows%20%207/Feedback.aspx?formID=195
Juke Chou
TechNet Subscriber Support
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TechNet Subscription user and have any feedback on our support quality, please send your feedbackhere.
Juke Chou
TechNet Community Support

Application object for users to request remote assistance

Hi
I want to lock down my users' desktops by changing the Windows shell to Application Explorer but still want my users to be able to request a Remote Assistance session with the list of pre-defined operators.
I have my policy setup and my users' can go to the Remote Management section of the Adaptive Agent and from there, request a remote assistance session.
How can I do this without my users' having to go to the properties of the Adaptive Agent?
Thanks
rdc

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Remote Assistance in Corporate Environment - OfferRA not working

Can anyone help me resolve a long running issue regarding Remote Assistance on Windows 7?
We have recently upgraded many of our PCs from XP to Win7 but our Helpdesk are no longer able to use Remote Assistance on the Win7 PCs so I've been trying to get it fixed. I’ve read dozens of articles
on various forums (including this one) and tried a wide range of suggested solutions - I’ve dug into the registry, tweaked DCOM settings, modified GPOs, messed around with Teredo and PNRP settings, amended firewalls and changed permissions – all to no
avail!
This is my test setup:
Windows 2003 corporate domain
Helper and target PCs both running Windows 7 Professional 32-bit. Both PCs on same subnet (actually on adjacent desks)
Offer Remote Assistance GPO setting enabled and helper is a member of the listed group
Firewalls on both PCs have default Remote Assistance rules enabled
Target PC has Remote Assistance enabled and the Offer Remote Assistance Helpers local group is populated as per the group policy
So far, so good.
Now, Remote Assistance works fine when the target PC user solicits help through an invitation file or email (Easy Connect option not available though). However,
offering remote assistance has never worked.
This is the scenario:
Helper runs MSRA.EXE /OFFERRA and is prompted for the name or IP address of the target PC
On entering the address and clicking OK receives the message “Offering Remote Assistance: Connecting to the remote computer to get the logged in users…”
At this stage Event Viewer on the
target PC shows raserver.exe as running (which I thought a little odd as Windows 7 uses msra.exe for remote assistance). Nothing else appears on the target PC, i.e. no RA prompts
After 15secs or so an error message is displayed on the Helper PC “Your offer to help could not be sent. Check the following: Do you have the correct permissions on the remote computer
[I have]. Is the remote computer turned on and is it connected to the network [Yes and Yes]. Is there a network problem [No]. “
In the event viewer of the Helper PC the following events are logged:
Event id 9 - There was a problem interacting with COM object 833E4010-AFF7-4AC3-AAC2-9F24C1457BCE. An outdated version might be installed, or the component might not be installed at all.
Event id 13 - Remote Assistance started with: /offerRA as the command line parameters
Event id 41 - Diagnosis Repro Attempt resulted in a failure.
Event id 44 - Remote Assistance troubleshooting has confirmed the problem: Remote Assistance Easy Connect isn't available.
Event id 30 - Remote Assistance has ended.
This has been driving me crazy. Why is a supposedly simple admin tool so difficult to implement?
Anyone found a solution for this yet?

Hi,
Based on my knowledge, To offer remote assistance to a remote computer, you must belong to the Offer Remote Assistance group on the remote computer.
To resolve this issue, please check and add your account to this group.
For Offer Remote Assistance to work, a certain amount of configuration is necessary, and the computers must be within a domain. This means that you (the system administrator) can determine who can offer remote assistance within the domain.
Note If your computer is In a domain and you enable the Windows Firewall exception for Remote Assistance, Please make sure port 135 TCP is opened.
Thanks!
Andy Altmann
TechNet Community Support

Remote Assistance missing buttons

Hello,
I'm not sure if this is the correct forum to ask this question. I couldn't find anything related specifically to Remote Assitance. I'm running into a strange issue where the Remote Assistance window is missing buttons. For example, when
launching Remote Assistance with the /offerra switch, the Next and Cancel buttons are just simply gone:
The server I'm launching this on is running Windows Server 2008 R2 with Citrix XenApp 6.5 installed. This issue happens to the published app in Citrix as well as launching it on the server via RDP and via the Console. This was not an issue
until I installed Windows Updates back on 11/9. I removed all of the updates that were installed that day and it still results in the same. I uninstalled/reinstalled the Remote Assistance feature and that has done nothing. I've also tried
multiple accounts and using an account with a brand new profile - in case it was just a strange profile issue.
Any ideas??

Hi Luke,
I just had the same issue but only on one server using local profiles... I created a local admin account and it worked under that account. Deleting and recreating my profile on the offending server has resolved the issue, although it was a headache
getting a new profile:
- deleted profile using local admin account (got an error about priviledges held by client)
- manually deleted C:\users folder and profile SID key (and .bak key) from 'HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList'
- after that logging on gave error 'Profile Service failed' then logged off
- manually created C:\users folder and the SID key again under above location, then I logged on successfully with a new profile and the buttons appear again in RA
There seem to be many people with this problem and several possible resolutions. See
http://forums.citrix.com/thread.jspa?threadID=263507&tstart=0&start=60 for some other options. One says to copy the msra.exe from a Win7 machine, maybe that will work?
Hope something here helps!
Cheers,
Simon

Can the remote assistance provided by Lenovo premium support be abused by a bad support technician?

Hi,
I am considering purchasing a Lenovo software warranty. I did some homework and I know Lenovo use a 123rescue tool to do remote assistance, which my friend finds very helpful.
Before purchasing it, I want to know how secure is this tool? Can this tool be used by any bad or corrupted technician from Lenovo to secretly install some Trojans or spywares on the computer during the remote access? Because as I understand, the remote access will give a technician ability to operate the computer, although the connect needs user's approval, but what a technician can do after the user approve the connect? I do not know it in details and a little bit curious.
Although Lenovo is a very reputable company, it's still good to make sure that if a user give remote access to a technician, Lenovo do have a way to monitor the whole process and protect the user from any potentially bad support technicians, although I am very sure that it is very very impossible that such bad technician exists inside Lenovo's support team.
Thank you!

Hi guys,
Seriously, I know I am paranoid, but could anyone give a response for my stupid concern?

WRT54G and Remote assistance

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