Zen Xtra Doesn't Cha

When I plug my Zen in to charge, it doesn't charge. There's an icon of a plug on the lower left corner and I can play music and everything but the battery isn't charging. Anyone know what's wrong with it's

Zen Xtra 40 GB
disassembled, cleaned, reconditioned, bench-tested, reassembled August 2005
operates perfectly according to manufacturer specs
all latest upgrades to software
presently sitting on top of my PC charging ( battery fully charged, 2 more to go)
From your description of the issue, the player doesn't recognize the presence of your battery. When I remove my battery, the plug icon appears and stays, indicating that the player is running off of the adaptor. Thus, your player is telling you that you have no battery to charge.
There could be numerous explanations, but the most likely problem is that you have a dead battery; this can be tested by substituting another battery (which you're going to need sooner or later, anyway). Next after that is defecti've firmware, which can be tested by reloading from the PC (not merely re-booting I'm afraid). Next after that is soiled or non-conducting battery leads; check your battery leads to make sure that there can be good electrical contact to the player. Next after that is bent or broken leads in the battery compartment, which should be readily observable; bent leads that are no longer in good electrical contact with the battery can be GENTLY bent outward to properly contact the battery; .5mm is sufficient. The final and least likely explanation is leads that are detached from the PC board. Verification of this requires disassembly of the player, something I do not recommend to anyone.
Reload your firmware. Check your battery connections. If you know somebody with a similar player, swap batteries with them. I bought 3 long-duration batteries on eBay for a very reasonable price. Batteries bought directly from Creative are expensi've, but given the unit's criticality (is that a word) to the player function, I would not say that it is unreasonable. Good luck.Message Edited by Etherdave on 0-22-2005 09:2 PM

Similar Messages

Zen Xtra MP3 Quality Cha

I have a Zen Xtra 40gb. I use the MediaSource software to rip CDs to my computer and the Zen Xtra.
I rip the CDs to MP3s at 00% quality and variable bitrate. My Xtra has about 6500 tracks on it with less than gb left in memory.
I would like to keep the files saved on my PC to stay at the highest quality as a backup to my CD library. If I clear my Zen, is there a way to retransfer the files at a lower quality to save memory and get more tracks on it's
Thanks for any help you can provide.

SSR wrote:
PeeBee wrote:
Why pay for something when WMP can do it for free?
Perhaps because it has more functionality, as already stated. Can WMP convert from Ogg or other lossless formats? Can WMP convert to formats other than WMA?
In the "fine print" for MediaSource's conversion note that it's only when converting WAV tracks.
WMP can convert to MP3, but it either doesn't use the LAME codec or makes it confusing to download, so I usually stick with dbPowerAmp or Audiograbber (both freeware, to my knowledge) if I'm ripping to MP3.

Zen xtra doesn't work and i just bought it yesterday, HE

i just bought my nomad jukebox zen xtra 30GB yesterday, and it gets stuck on the Re-Building Library scree and, like kind of freezes. everytime i turn it on. and the telephone tech support is only open during the weeek.
<FONT size=7>PLEASE HELP ME!!!

Hi Friend I have a creative player too!
creative SUCKS!!!!
and if I were you I would get my ass right back to the store and retun it fast!!!!!
if you keep it you will heading down a world of software HELL!!!!!
I am going to do my very best to tell the world to keep clear of Creative Mp3 players they suck real bad!!!
I am gong though a hell like you would not beleve!
So it's up to you, you just got yours there is still time to save yoursself from a hole lot of hell!
take it from me, as I sit here with close to $400.00 of crap I can not use!!
Now I got to go out an get a dam iPOD
if they had them out when I was looking for a player I would have gone that way instead.
SAVE YOURSELF AND RETURN IT AND GET A iPOD or any thing but Creative!!
go luck to you, Sunnybubbles

Zen Xtra doesn't show up in MediaSource

Does anyone know why my Zen Xtra won't show up in MediaSource 5 so I can't copy anything to it. I downloaded the plugin, and I get the Sync Manager. I don't have the option to select my Zen Xtra player to copy to it. Help!

Hi,
Once you have MS 5 with the plug-in CMS5_NJB2_PCAPP_LB_5_00_22.exe your player should appear. When you connect the Xtra does the PC react with a pop-up asking you what to do? Does the docked logo appear on the screen?
Try starting up Windows Media player and clicking the sync tab. Is your Xtra detected there?
John

My Zen Xtra wont start or cha

I paused my mp3 player and set it down. When I returned two minutes later it was frozen and I couldn't unpause it or do anything. So I removed the batery to reset it. I've always been able to turn it on again afterwards. But this time it wouldn't start up. I tried charging it, and the little charge sign doesn't even appear. It's totaly dead. Was the batery somehow drained or something? That's the only thing I could think of. Is the screen not working? I've had it for about 3 years now. So I think it's just time for a new battery. Don't you guys think that this is the case? I've never had any problems with it before of any kind. Please help me. Thank you.
-Brian

I have a very similar problem, but my Zen Xtra is just about 2 /2 months old.
First off, it has a bit of a history of crashing. It would crash about once every couple days until I upgraded to the latest firmware. Not one single crash since then. Until yesterday...
Last night, I was listening to music on it with it sitting on my desk, running on battery power. Battery was about /2 full by the battery indicator. Suddenly, it skipped to a different part of the song and the screen was all black. I took out the battery and put it back in and it hasn't powered up at all since.
The reset button does nothing. I can't reset or enter Rescue Mode.
It won't power up at all with the AC adaptor with or without the battery in. I emailed tech support at about 3 AM and got a reply before 2 PM the next day. (EXCELLENT turnaround time, Creative!) They thought the battery was dead and recommended plugging it in for 2 hours, then inserting the battery. I'm trying that, though I doubt the diagnosis is correct, as it should usually be able to start up without the battery in. Also, my multimeter tells me that battery has a steady 3.82 volts, and that when plugged in, the player is supplying 4.5 volts to the battery terminals. I admit, I haven't been too good about draining the battery lately, but that shouldn't cause it to refuse to turn on when it's plugged in.
I've ruled out the possibility that it comes on but the screen is blank. I don't hear any hard disk chatter and it doesn't play music.
I'm pretty sure it isn't bad data in RAM. I let it sit with no power overnight. This would have wiped RAM.
I know it's getting power and powering the charging circuit because of the voltage across the charging terminals. None of the buttons does anything. I suspect the hardware is b0rked. Fortunately, it's still under warranty. I hope they'll be able to transfer the hard disk to the replacement if I need to send it back, as I have no backup of most of the Data Library and I don't look forward to re-ripping lots of CDs.

Windows XP doesn't correctly recognize MTP Zen Xtra.. I've tried everythin

It's just like the subject says. I installed the newest drivers from this site and when I plug in the player, the new hardware icon pops up in the taskbar. The new hardware wizard comes up wanting to find drivers for the Nomad Zen Xtra, but it will never find them. It doesn't matter if I search the CD that originally came with it, if I direct the wizard to the folder with the installed drivers, or if I let it automatically search. It always says that drivers could not be found and the hardware wasn't properly installed. Notmad Explorer won't connect to the player, automatically or manually, and yes, I have it switched to MTP mode. I've tried another suggestion of pointing it to the Windows/INF folder because apparently there is some sort of Windows Media Player INF in there for MTP devices, but that doesn't work. I tried installing it as a generic MTP device from Add Hardware, but that only crashed my system. I've tried it on two other computers at work and I get the same results each time. I have no idea what could be wrong. The firmware is correctly installed and the player is freshly formatted from the player's maintenance menu. It was working fine just a week ago. I left it at my friend's house for a day, but all he did was hooked it to his computer (he has a Zen Touch, which I think uses the same drivers) with my player's USB cable and transferred some of my music to his computer. Absolutely nothing out of the ordinary. I'm at a complete loss of what to do as it seems like my player's been bricked somehow. Another observation I made is that, when I hook the player to the computer, the player's screen doesn't change to the two transfer arrows screen that it usually does when it's hooked up. Any ideas, suggestions, and help would be greatly appreciated..

Install Windows Media Player 0 if you haven't. Make sure you have Service Pack or 2 for Windows XP. And download the 3 hotfixes and do all the suggestions listed <a href='http://www.nomadness.net/modules.php?name=FAQ&myfaq=yes&id_cat=8&categories =Nomad+Jukebox+Zen#228' target=_blank>here[/url].

Zen Xtra Display screen doesn't disp

Has anybody had this problem? My screen stopped working. However the backlighting still functions. I can not read what song I am playing or see to change options. Everything else works fine. Am I screwed or is there a way to fix this. Help please.

I had the same thing happen to my Zen Xtra. In my case, the so called, "Travel Pouch" belt clip snapped while I was wearing it and the unit fell to the ground. It soft landed in the grass and I thought it was fine. The unit worked for four days and then then the screen went dim. I tried to adjust the contrast and failed to make the menu any darker. Eventually, the unit just didn't display anything except to say the blue hue of the back light. I tried the reset, pulled the battery, etc. Since I had only owned the unit for 2 weeks, I returned to Best Buy and they swapped it for a new one. I wrote to Creative about my experience with their Travel Pouch. I am not sure this will help you, but if your unit took any kind of shock, that would align with my experience. I was a bit surprised that one soft fall could cause that type of failure to the unit. No wonder they say, don't jog with this product. Good Luck! - Mike
Message Edited by mchammer on 05-22-2005 06:33 AM

Zen Xtra Backlight doesn't turn off, OS free

A problem started today where my 40gb Zen Xtra can no longer get past the EAX screen, and stays lit the entire time. I'm unable to turn it off except by removing the battery, and as soon as I put the battery back in, it automatically turns back on and freezes again. I reset, then I went to recovery mode and cleaned up the OS, but the same problem persists.
I notice that at some point from the time the player turns on to the time it freezes, I feel my hard dri've stop vibrating, and I wonder if that has anything to do with it.
Any suggestions or ideas?
Thanks!

my zen xtra has done the same thing. it wont turn off. it wont go any further. i have gone to the rescue mode and tried all the options except reloading the os because i am afriad then i wont even have a os since it wont connect to my computer thru USB either. this is the second time i have had a major problem with it. the first time it completely failed on me and went to rescue mode everytime i turned it on. i eventually had to get a rma for it because the hard dri've had failed completely. will i need to do that again cause i have looked at every piece of advice available and nothing has helped.

Zen Xtra driver doesn't recognize dev

Well, the saga began when I decided to update the drivers, firmware, and MediaSource software for my Zen Xtra (60GB). The first thing I did was update the driver (from version .23.00) to the latest (.30.03). Without even thinking about whether that would cause problems, I moved directly to updating the firmware. The instructions on Creative's download page explained how to update the firmware, including the dreaded "Reload OS", which erases the old firmware. I did this, and moved on. The next step was to re-connect the device, and run the new firmware program. The problem here was that the device was not detected, so I could not proceed. My Zen Xtra suddenly became a nice paper weight.
After much troubleshooting, I discovered that when plugging the device into another computer (a laptop), the laptop did recognize the device. The laptop was using the original drivers and software as shipped on the CD. I was able to continue with the firmware update from the laptop.
Moving back to the original machine where I had installed the .30.03 driver, it continued to fail to recognize the device. Reverting to the old driver (.23.00) resolved the problem.
So, my question is, what is the problem with the .30.03 driver? Is it known? And is there a workaround? Also, where can I obtain the driver releases in between .23.00 and .30.03 to try them?
Thanks in advance,
toddor

There has been the odd issue with the driver, but nothing common or definiti've.
You can force the device to look for the driver in the install folder, C:\Program Files\Creative\Jukebox 3 Drivers, assuming it installed OK. You can do this by going into Device Manager, finding the Zen Xtra, double-clicking on it (to go to its property page), then choose the Update Drivers button. Make sure to then choose the advanced option so you can specify the directory.

How can I use my Zen Xtra like a flash memory

Hello, I want to know how can I use my MP3 player like a flash memory.
I have one and if I conect it with other computers I can't transfer documents and with a flash memory I conect it in all the computers with Windows XP and all of they detect the flash memory and they can transfer documents.
With my Zen Xtra I connect it and the computer detects it but I can't transfer anything because the computer doesn't have the software.
My question is.. Do I have to install the software in all the computers that I use ? or there are other forms to conects PC and MP3 Player? ( I want to transfer documents like text, image, etc)

But some MP3 players do that, why this one can't be connected with all the computers ?
Message Edited by morfo on 0-22-2005 05:54 PM

Zen Xtra won't appear in Creative MediaSource Organi

I've been using my 30 GB Jukebox for a couple years w/ no real problems except that I remember there being a problem w/ a USB port & I had to change something so that the Creative MediaSource Organizer software could recognize the mp3 player. Now I've bought a 60 GB Zen Xtra (same player, x2) & am having the same problem. I've upgraded everything & hate the new interface for transfering files... most of the time the program just freezes. I'd like to be able to use the same Creative software I was using before, but it doesn't recognize the new device. If anyone knows what I'm talking about or how I can fix it, I'd rather not have to call?Customer Service?again for $3.

I'm just giving this topic a bump. I've upgraded to Creative MediaSource Organizer v 3.30.2, but it won't recognize either of my mp3 players when I plug them in. I'm able to use the Zen Xtra Media Explorer, but?most of the time it just freezes up. I'd like to be able to use the software I'm familiar w/, so if anyone could help me out I'd appreciate it. I seem to remember having a similar problem when I first purchased my 30 GB Zen Xtra.

Zen XTRA is completely dead after installing the latest firmware 2.10

Hello,?I have tried to install the latest firmware 2.0.03 to my Zen Xtra 60GB mp3 player. The installation process completed about 70%. As I understand, at that point the?new firmware was finally uploaded after a couple of player reboots. The?firmware installer was waiting with a message "Waiting for the player to reboot", and the player rebooted. But the firmware installer was waiting, and waiting... and after an hour I looked at the player and saw that it was not starting up at all. I removed the USB cable, stopped the firmware upgrade process and tried to reboot the player with reset; then I tried to access the recovery menu as described in the FAQ?- but no success. The player shows completely no response to any button presses, the LCD does not even flicker, the hard dri've does not power up - I don't hear it. Nothing happens, even if pressing the play/reset switch for fi've minutes. What's could be the matter? And more importantly, how can I get it working back again? I fear that the warranty has expired by now. Can anyone suggest what to do?I would be grateful for any ideas.

It is puzzling how some people including myself can upgrade thier firmware on thier devices and experience no problems at all during the procedure. Then theres others like yourself who would experience catastrophic events.
Since we all downloaded the firmware from the same place, and?alot of us didn't have any problems, it is?at least safe to say that there isn't anything?wrong?with the new firmware. Or else we'd all problems.
So for these devices that are failing, there must have been already a serious problem with them before the upgrade even started. The symptons just went unnoticed through every day normal use. And are only manifested through a reload/upgrade of firmware. Or something happened on the computer itself, during the transfer of data; auto file scanning virus protection comes to mind, or other programs or services running in the background that were taking up resources needed to make the upgrade go smoothly,?a USB cable with a short in it or a bad USB port. Who knows?!
If the player doesn't even start?up in?rescue mode then theres really nothing as a consumer you can do to fix it. You'd have to just see about getting it repaired, or replace it. I know yours is a 60GB, but?I gotta tell you the new 30GB Zen Vision M is a sweet deal!

Zen Xtra Nomad Jukebox suddenly not recognized by Windows XP Netbook

I'm desperately struggling to get my Creative Zen Xtra Nomad Jukebox MP3 player (version .03.02) to be recognized by my computer. (My background is I'm about 4 hours south of my home, temporarily helping my exwife who is slowly dyiing of cancer... [URL"http://www.youtube.com/watch?v=wA67hNO3H4"]http://www.youtube.com/watch?v=wA67hNO3H4[/url] I have two laptops with me, one with XP (and the other rarely used here with Vista.) My main computer, a Dell Desktop running XP, is back at home with most everything else as I live out of a suitcase and do the best I can.... 'nuf said for my situation)
About 3 weeks ago, I hooked my Creative mp3 player up to my MSI netbook, (windows xp and recently updated with all microsoft updates) and noted that the MP3 player was not being recognized by the computer. When plugged into the USB, my computer gave a 'chirp' and would look for hardware for the player, but ultimately it couldn't find it. The DEVICE page of the SYSTEM menu had the Jukebox listed with the nefarious yellow question mark. Though I don't have a CD drive on this computer, I had a portable drive with most of my software with previousl loaded software archived there, including the installation disc for my MP3 player; but none of the drivers or software that I loaded would make a difference. I download all sorts of drivers & firmware updates from the CREATIVE web site, nothing changed. I would remove all the creative software, reload, reload software, hook up the MP3 player, and.... it would recognize the Nomad player but have no way to incorporate drivers for it's use. Even as I directed it to the original 'CD' copied onto my netbook's desktop, my Windows XP with service pack 3 just couldn't do more than let me know that it couldn't quite recognize the player other than identifying what it was.. I could uninstall the device, the drivers; all to no avail.
My incorrect guess at the time was that something internal to the mp3 player was broken and though I was lucky that it still worked as a player without any issues, I just had no way to access the 30Gb of books & lectures. Nor would the Creative Media Source work with it, as it felt that the player was not even hooked up to the computer. So,I bought a new 'used' identical model on ebay, except that the seller had upgraded the firmware and the harddrive. Once I got the new player, it's too, would not be recognized by my MSI netbook. (though it works on the laptop I have running vista).
Last week I gratefully went home for one day to check my mail and attend to a few matters, and upon hooking my original MP3 player to my main desktop, my original MP3 player immedately docked to my computer and was working as it always had?
Now, atleast, I knew the MP3. player was working and functionally intact, and the challenge was completely computer software issues on my netbook, possibly due to some service pack upgrade or the sort.
I've spent several hours, reviewing all sorts of fixes and maneuvers; from blogs and tech support pages, though none made any difference as I changed various settings or softwares on my netbook. I saw lots about Vista not supporting my old firmware (which isn't an issue as my Netbook is XP.. I also saw that Windows Media player might have been the problem, and reverted to WMP 9, then to 0, though stlll no change.
I have never turned to a tech support board before, but I'm very much in need of assistance right now. Please, if you think you can guide me, I would appreciate it.
~Stuart

Thanks for the reply. I sure wish I had a better understanding of this. I will request one more piece of invaluable knowledge from you! My old zen & windows xp computer hum in awesome performance again. Unfortunately, since I thought my old zen was broken, I'm now with this new beast, with the updated firmware 2.0.03. From what I previously read on Boards and Forum pages, this device shouldn't be connected to my XP computer while I'm still using my OLD zen with old firmware. As you mention in the above note, I connect this 'new' Zen to my Vista computer, & it immedately goes into docking mode. I tried loading the newest firmware available for my device (though it doesn't list vista as compatable), and of course, when the mediasource version 3.30.2 loads, it doesn't have a clue that my zen is connected. Only WMP version seems to pay attention, which may not be that bad. But once I was up & running in WMP, I couldn''t seem to create playlists and or even clearly get it to load the Audio Lectures that I have onto it. So, Wise, All Knowing CREATIVE Wizard, any suggestions what I do? Delete WMP? I will hope never to bother you again, once this is solved!!!
But I am tremendously grateful for the assistance. I only spent about an hour in WMP accomplishing nothing, before I realized I should just turn to you, admit my defeat, and hope for insight and practical advice!!!!!
Thanks!!!
~Stuart

Windows XP driver problem - Nomad Zen Xtra and Zen To

I have both a Nomad Zen Xtra 60GB and a Zen Touch 20GB, both of which were working fine with my Windows XP Pro SP2 computer until a couple of days ago. I had recently put firmware 2.0.03 onto the Zen Xtra, and was using the drag-and-drop method in Windows Explorer to copy loads of albums across to it from my music folder. It seems I might have tried to copy too much over at one go, because eventually the file copying just stopped, and I had to unplug the Zen Xtra from the PC to abandon the copy process. Since then, neither Zen device has been properly recognised by any of my PCs. When I plug the Zen Xtra into?a USB port, Windows brings up the messages: "Found new hardware: Nomad Jukebox Zen Xtra" and "Found new hardware: MTP device", then brings up the Found New Hardware Wizard, even though firmware 2.0.03 is supposed to provide "seamless support with any computer running Microsoft? Windows Media? Player 0 and Windows? XP - no drivers or software needed" (I have WMP0.00.00.4036 installed). The Zen Xtra's display does not show the "docked" icon except when plugged into my laptop (running XP Home Edition)... but even on the laptop Windows still asks for a driver, which it then fails to install properly. When I plug my Zen Touch into my PC, it detects that an MTP device has been connected, but Windows Media Player doesn't list it under the Sync tab, and when I try to install the "Creative Software Suite for PlaysForSure-enabled Creative Zen Touch Players", the installer complains that "Setup could not detect any portable device on your system... please ensure that Zen Touch PlaysForSure Firmware is properly installed". The device's firmware version is 2..0, and as I have already said, both this and the Zen Xtra were working fine with my PC up until a couple of days ago. Additionally, the "docked" icon?no longer appears?on the Zen Touch's display when plugged into the PC. I have made the registry change suggested in Creative Knowledge Base Solution ID #9287, and my PC is up-to-date with Windows Hotfixes. I've also tried uninstalling all Creative programs and reinstalling them one at a time, but I can not get my PC to correctly work with the Zen devices anymore. Any suggestions? Also, is there some kind of Factory Reset that I can do to get my Zen Xtra back to an earlier firmware?

I had the same issue. My battery ran down during a sync, then I was unable to sync again.
The Zen is showing up fine in the device manager, but none of the software (Media Player, MediaSource) sees it.
Finally, after a day of trying new drivers, running cleanup, etc. I decided to go into the Zen's recovery menu. To get there, press and hold the Play button and press and hold the reset (use a paperclip) button while powering up.
Once there, select the first option in the menu to Clean up the system. I forgot what it's called and I'm in the middle of a sync now, so can't look.
Worked fine after that. Phew!
If your device is being detected fine, but cannot sync, try that and post here if it fixes it.
Tooner
evokefrank.googlepages.com

[Zen Xtra] Stuck in Recovery Mode after updating Hard Dr

This is a long post, but I thank you in advance if you read it and think you have any ideas for me. Parts of this post were originally posted on the Nomadness.net forums and parts of it come from my personal email correspondence with one of the experienced users on that site.
Here goes:
I just installed a new HD on my Jukebox, and now I am unable to get it to download the Firmware (current or otherwise) and it remains in a state of rescue mode.
Here is how I posted my dilemma on the nomadness.net forums:
My computer is running Windows XP. I have a Nomad Jukebox Zen Xtra 40GB that I have had for about 2 years, and have had no problems with it, using it at least 8 hours/day 5 days/week (I run it at my desk while I work). I mention that just to give you an idea of how much regular continuous use it has been getting, if that matters. I have regularly downloaded all the latest appropriate firmware, etc. from the Creative website, using the auto updater service. I have one other Creative product connected to this computer, a SoundBlaster Audigy. This will come up again in a minute.
Over time I have accumulated so much new music that I knew I had to either get a new Jukebox or upgrade the HD. Since the Xtra is no longer available new, and upgraded ones are SO expensi've on eBay, I thought I would install a new HD myself. I read the instructions posted here on nomadness.net, and purchased an 80 GB 5400 RPM Momentus 5400.3 Ultra ATA/00 Internal Hard Dri've (that's Seagate).
Ok, now. The installation went easily enough, but now I cannot get the Firmware to reload. My computer recognizes that the unit is connected - it makes the appropriate sound when I connect or disconnect the JB, and under My Computer, there is the icon for the Nomad Jukebox Zen Xtra, under the "Other" category.
When I installed the HD and powered up, I got the rescue menu as expected and started with the "FORMAT ALL". I got the confirmation that it was reformatted and the expected GB of memory showed as available. SO...then I went to "RELOAD OS" and selected the "yes" option to verify that I wanted to reload via USB --BUT-- it only showed the "Start Firmware Update Now" for a second and then went right back to the menu. I have tried using the reset, and every combination of unplugging, replugging, removing the battery, putting it back in, reformatting, etc. and nothing changes. It just goes right back to the rescue menu every time.
I have the Firmware files (old and new) saved on my computer's HD, but when I try to launch any one of them, I get the same annoying message: "Your player is not connected, please connect your player". Well, if the computer thinks it's connected, then why doesn't the firmware file? I don't get it.
If I go back to the Creative auto updater on the website, it still recognizes the SB Audigy being connected, but no longer recognizes the JB.
How can I get the Firmware into the JB if I can't get it to recognize the player being connected? And why is that my computer shows it, if the Firmware file itself doesn't see it's
I received only one response that suggested I check the instructions on the Nomadness FAQs and also the great upgrade guide by Mr. Cheow, also on Nomadness.net.
This was my follow-up post:
Since I posted this earlier today, I have tried everything, and I mean everything, suggested by all of these "guides" to upgrading a hard dri've.
The problem remains that my computer recognizes the Jukebox as a portable device that is connected, but I am unable to get the Firmware file to load because it always says that my device is not connected. It should also be noted that the Nomad Explorer and other applications also will not recognize it (Notmad, JBHTTP, etc.)
Furthermore, I will add that we have two of the exact same model Jukeboxes and two of the same Dell computers running XP, etc. and in every possible combination we have tried, my Jukebox, with the new HD is the one that can not be accessed. So, I know that the connections, drivers, ports, etc. are not defecti've. The only thing that has changed since this morning is that I installed the new HD in my Jukebox.
I would love for any of you who have done this kind of upgrade to offer suggestions, as I am willing to try anything at this point.
After my last post, as a last ditch effort, my boyfriend suggested swapping the hard dri'ves in my Jukebox and his, thinking that perhaps we could get the firmware to download into his, and then switch the hard dri'ves back. Well, it looked as though it was going to work, and then the firmware update stopped almost as soon as it started and so, we are back to the same impasse. It?s the strangest thing, considering that both of us have been using our respecti've JBs daily, and have had no other problems? until I tried this.
We both racked our brains trying to think of a way we could get the firmware from the computer into the jukebox since it won?t load as long as it doesn?t recognize the player. Is there any workaround for this? By that I mean, is there any way at all to get the firmware into the Jukebox with out just launching it as a self-executing file? I know you can't just ?put? the file into the Jukebox, but is there any other means to extract it into the Jukebox so that I can use it's?
Any help you can offer would be most appreciated. I am worried that I have ruined my Jukebox and wasted $75 on a HD that I can never use?.
***Note on the Hard Dri've I chose:
I specifically chose this HD based on information posted by others on Nomadness
In particular, the newer instructions for upgrading a Zen Xtra hard dri've that were posted by an individual who used a 5400 for his own upgrade. I even emailed him with questions before I went ahead with this HD. As someone who has done this before, he felt that since this HD fits the specs of size and type being used by others doing this type of upgrade, including his own, that it would be fine. I honestly don?t think that it is the HD itself.
Since trying the swapping of HDs and Jukeboxes last night, we now have not one, but two, that are stuck in recovery mode and flash ?Firmware Problem? when rebooted. I don?t see how the HD itself could have done this. In fact, I am certain that the HD did not ?cause? the problem.
I have been reading forums about Jukeboxes (including here), anything I can find, looking for possible solutions. I have discovered that there are many people out there with the same dilemma, even those who simply updated their Firmware and nothing else, but now are stuck in the same frustrating place that I am.
***Note on the versions of the Firmware Update files I have tried:
I was going to use the newest one, but then after reading comments on Nomadness, I decided to try the older version that everyone was saying was less problematic. (see below) One of the posters had provided a link to it, and I copied it from there. I also had two other newer versions of the Firmware Update, including the newest one that has supposedly caused all the problems for others, but none of them would launch anyway ? I just kept getting that same message saying that the ?player is not connected?. Actually, to be more accurate, as I think I described in my original post on Nomadness, when I first tried to upload the firmware, it seemed as though it was going to go through with it, but never got further than one segment on the file progress display. On the screen of the player, it said it was upgrading, but after a few hours, it had gone nowhere.
Oldest - ZenXtra_PCFW__03_02_L6
New-ish - ZenXtra_PCFW_LA__20_08
Newest - ZenXtraP4SAudible_PCFW_LB_2_0_03
If you have read this far, then please know that I appreciate it very much. If you have any further ideas or suggestions, please reply.

Amazing that someone noticed this post and took a stab at it after over a year... Actually, I found my answer long ago, and have tried to go back and post?it'son several boards where I had been looking for the answer. It seems to be such a common problem that I figure someone else can surely use this solution as I did. I would suggest that anyone?who is experiencing the frustration of not?getting their computer to recognize their device?read the very enlightening and helpful page that I am linking to here:
http://www.misticri'ver.net/forums/showthread.php?t=30939? (this is from a forum for iRi'ver, but the info and fix are uni'versal)
This simple solution involves correcting the ENUM keys in the Registry (not as scary as you might think) and deleting all instances of your player from the Device Manager and then reinstalling so that Windows and other applications will all recognize your player again. It's so simple, and once I tried it, I was amazed that's all it took to fix the problem.
?I?suggest you read the whole page and follow the instructions as they are given. I deleted and re-installed my player several times and then rebooted a couple of times before it took effect, but then it did, and I was able to download the Firmware and have had continued success with my original player that I posted about as well as others I have acquired since I first posted that message in 2006. For reasons I have not yet identified, this problem still happens every now and again, sometimes when I switch between players to synchronize. It may well be that when I use my registry cleaner or some other utility that "fixes" my registry, that it resets this particular key - but as long as it's easy to fix, it's not a problem. Hope this helps others who may stumble upon this odd little problem with the Zen Xtra.Message Edited by TrixieInDixie on -05-200709:28 PM

Zen Xtra Doesn't Cha

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