Apple Remote app Stopped working

Since update 2015-003, my iOS Remote app will not work. Does anyone know why this is and how to fix?

Hello Wrains1972,
The pairing process happens when you turn on Home Sharing.
Set up Remote app for iPhone, iPad, and iPod touch - Apple Support
https://support.apple.com/en-us/HT201664
Turn on Home Sharing using Remote
Connect iPhone, iPad, or iPod touch to a Wi-Fi network on the same local network as your Mac, PC, or Apple TV.
Open the Remote app on your iOS device.
Turn on Home Sharing from the Remote Settings screen.
Sign in to the same Home Sharing account you used to sign in on your other devices.
After you set up Home Sharing on one or more devices, Remote will pair with those devices and you can start controlling them. You can use separate Apple IDs for Home Sharing and the iTunes Store on an iPhone, iPad, or iPod touch. For example, you can sign in to Home Sharing using one account and then use a separate account for the iTunes store.
- Judy

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Most apple's app stopped working

hi
please help, suddenly most apple's app stopped working. reinstalling the OS didn't help.

You probably ran a defective third-party "utility" such as "CleanMyMac" or "MacCleanse" that purports to "clean up" "junk" files. What it really does is to corrupt the operating system and many applications.
The first thing you need to do is remove that software according to the developer's instructions. Never install it, or anything like it, again. Then see below. If you use any iWork applications, you may need to delete them and redownload them from the App Store.
If you don't already have a current backup, back up all data, then reinstall the OS.* You don't need to erase the startup volume, and you won't need the backup unless something goes wrong. If the system was upgraded from an older version of OS X, you may need the Apple ID and password you used.
If you use FileVault 2, then before running the Installer you must launch Disk Utility and select the icon of the FileVault startup volume ("Macintosh HD," unless you gave it a different name.) It will be nested below another icon with the same name. Click the Unlock button in the toolbar and enter your login password when prompted. Then quit Disk Utility to be returned to the main Recovery screen.
There are ways to back up a computer that isn't fully functional. Ask if you need guidance.
If you installed the Java runtime distributed by Apple and still need it, you'll have to reinstall it. The same goes for Xcode. All other data will be preserved.
*The linked support article refers to OS X 10.10 ("Yosemite"), but the procedure is the same for OS X 10.7 ("Lion") and later.

TS1741 Remote app stopped working

Hi folks,
I'm having trouble using the remote app with my iPhone. It used to work just fine and then all of a sudden it stopped working. All I get now is that "Turn on Home Sharing on a computer" message. I've tried uninstalling and reinstalling the app. I've tried restarting iTunes. I've tried all the other applicable help suggestions on this site. Nothing works. I don't know what else to do.

Most likely because your phone or your Apple TV has lost WiFI connection to your local network. Not enough info in your post for a more specific suggestion.

Home sharing with iOS remote app stopped working

In my home, I have four macs (3 minis and an imac), each with their own iTunes media library, and 2 ATVs. Home Sharing is turned on, with the same ID on all of these devices. When I operate each device natively (using keyboard/mouse or ATV hard remote), I can see the music library on each of the other devices, and play that music. I also have an iPhone and an iPad, with the Remote app installed, and using the same Home Sharing ID. On each of these, I can see each of the macs and ATVs, and the music in their individual libraries, and can play that music on the device on which that library resides. So far, so good.
What I can't do, although I could do it several weeks ago, is use the remote app to access one device, and then play music from the shared library on another device. I can see the other devices' libraries, but when I select "music" within that device, it says "no songs". This is very curious, and like I said, it worked a few weeks ago.
Has anyone seen this issue, and do you know how to fix it?
Thanks.

Glen Verran wrote:
But this is where the problem starts. While I am using the remote app, I exit the app to do something else on the phone. I go back into the app, and the app attempts to connect to my iTunes library. It fails!!
I'm having this exact same problem. I was using the remote app with iTunes on my computer and speakers connected to my airport express for months with no issues at all. It worked flawlessly. But I got the new apple tv a few days ago and had to turn on home sharing as part of the setup...and then the problems began. I started having the exact issue described by the original post: the remote app will just randomly not be able to see my iTunes library. Sometimes it works fine, sometimes it just sits there spinning for a while and eventually says it couldn't find my library. If I wait a few minutes it will eventually just start working again.
This is extremely annoying and is making me want to just return the apple tv and go back to my previous setup which worked perfectly. If Apple would at least acknowledge the problem and that a fix will be forthcoming, I would be satisfied.

Apple Remote App or Home Sharing won't work on iPhone or iPad with iTunes (Win 7)

Hi,
After I updated my Remote App (version 4.0) on my iPhone 5 (iOS 7.0.3) and iPad-3rd generation (iOS 7.0.3) and updated my iTunes (Version 11.1.3.8) on Win 7, I no longer can get Apple Remote App to work or my Home Sharing to work with Music/Videos for shared library.
I've followed every step in troubleshooting for Remote App (http://support.apple.com/kb/TS1741) with system requirements, proper iTunes settings, Home Sharing setup, Network connections, restarting the network router, and checking firewall settings. I've also done every setp in troubleshooting for Home Sharing (http://support.apple.com/kb/TS2972).
I've done multiple combinations of signing out on both iDevices and iTunes with Home Sharing, turning them on in different orders, closing and re-opening the apps and iTunes, restarting the iDevices and my computer. No matter what I do, nothing works.
I've even tried taking my computer and iDevices with me to different routers (work, home, friend's house, etc.) to see if it was a router problem, but no matter what I do it will not work. I am looking forward to getting an Apple TV soon, but if these problems persist, the outcome of that possibility is unlikely.
Are any of you experiencing problems like this? I could really use some help.
Thanks for all your support.

I just ran iTunes Diagnostics (Help --> Run Diagnostics... --> "Check" Network connectivity tests).
I found this:
Windows Firewall is on.
iTunes is NOT enabled in Windows Firewall.
Connection attempt to Apple web site was successful.
Connection attempt to browsing iTunes Store was successful.
Connection attempt to purchasing from iTunes Store was successful.
Connection attempt to iPhone activation server was successful.
Connection attempt to firmware update server was successful.
Connection attempt to Gracenote server was successful.
I checked my Firewall settings (Windows Security Essentials) one more time, and it IS enabled for Home/Work (Private) and Public.
I think I'm going to uninstall and reinstall iTunes and see if that helps.

IPod Touch - Apple Remote App Problem

Hi there,
I am having problems with getting the Apple Remote App to work with my computer.
I have installed the app on my iPod. I go to pair it with my computer and it doesnt show up in iTunes. I have the latest itunes.
My iPod will connect to my laptop (running vista)
I have disabled the firewall, and that still hasn't helped.
My computer is wired into the router using an ethernet cable.
My iPod is connected to the router using the wireless.
My computer is on a domain. Could that be some of the problem?
Thanks for the help in advance

Hi Ellipsiss,
Try the general tips in this article: http://support.apple.com/kb/TS1741
-Jason

My apple remote app on my iPhone 4S has stopped working after the 7.0.6 security update.

My apple remote app on my iPhone 4S has stopped working after the 7.0.6 security update. It's not my home sharing or router setting, I have an ipad that I haven't yet updated that works completely fine and my network is run on the newest AirPort Extreme.

i have same problem but much worst.. i update my iphone4s ios 7.1.1 to 7.1.2 and my iphone CAN'T READ MY SIM, MODEM FIRMWAY GONE, IMEI GONE, and same issue as you guys can't hear sound on my speaker but using earphone works, battery drain much faster than before. Any suggestion guys to Fix my iphone.thanks a lot. APPLE PLEASE FIX. TAKE ACTION.

HT1551 My remote for my Apple TV just stopped working and I have tried putting in a new battery, re-pairing the remote, resetting the device by unplugging it, and I checked the infared coming from the remote is working. The light just blinks at me 3 times

My remote for my Apple TV just stopped working and I have tried putting in a new battery, re-pairing the remote, resetting the device by unplugging it, and I checked the infared coming from the remote is working. The light just blinks at me 3 times what else can I try to fix it?

Have you tried unpairing the remote? You do this by pointing your remote at the Apple TV and holding the MENU and Left buttons down together for 6 seconds.

My Apple TV controller stopped working with my tv box. I changed battery. But the remote controller works in the store and it controles my iMac . What is the problem?

My Apple TV controller stopped working with my tv box. I changed battery. But the remote controller works in the store and it controles my iMac . What is the problem?

Hi Ron.
Your Apple TV may have become paired with another remote. Hold the remote close to and pointed at the Apple TV, hold down the menu and Rewind buttons together for 6 seconds or until you see a broken chain icon on screen.

I can't connect to my iTunes library on my Macbook Pro using the Apple Remote app on my iPhone 4S. Why?

Hi all,
I've been looking through the forums for help with this problem. There are a couple of threads with similar problems, but no solved threads and the discussion doesn't seem to go anywhere... As far as I can tell, it's been causing a lot of annoyance for many users, including myself, but it looks like the community's in the dark about why it's happening!
I'm trying to connect to my iTunes library using the Apple Remote app on my new iPhone 4S. As you may know, there are two ways to do this:
Connect via Home Sharing by setting up Home Sharing on both iTunes and the iPhone, or
Connecting directly to iTunes using a four digit passcode.
I've tried both methods, and neither work!
Here's what happens for each method:
From the Remote app start screen, I tap the "Turn on Home Sharing" button. I enter my Apple ID details (which are definitely correct), and get a confirmation message on my phone saying "Home Sharing is on using [my email address]. To control iTunes: Choose Turn On Home Sharing from the Advanced menu in iTunes on your computer." I then go to iTunes, turn on Home Sharing, enter my Apple ID again and get a confirmation message saying "Home Sharing is now on", etc. However, there's no connection formed between my iPhone and my Macbook Pro - the Remote app just shows a message saying "Turn on Home Sharing in iTunes on your computer or on Apple TV using the account [my email address].
From the Remote app start screen, I tap "Add an iTunes Library", and the four digit passcode is shown on my phone. I select the new "Quintin's iPhone" item that appears in the iTunes sidebar under "Devices", and enter the passcode on the screen that appears. Once I've entered it, I get a confirmation message saying "Your Remote is now able to control iTunes" with an "Okay" button. Clicking the "Okay" button makes the screen and the sidebar item disappear completely. On my phone, a message that says "Looking for ..." is shown on the screen with a spinning loading wheel, but nothing happens. After a minute or two, it stops and simply says "Could not find".
After trying both methods, I went through all of the troubleshooting steps here: http://support.apple.com/kb/ts1741 . Absolutely no effect.
I should mention that I was experiencing similar problems on my old iPhone 3Gs with an older version of iTunes. I thought it might have been some kind of hardware fault and expected it to clear up once I got the new phone, but the problem is still there. It's a new phone, a new computer, a newer version an iTunes... even a different network I'm trying to connect to it on. Bizarre!
I've even tried using the Mobile Air Mouse remote application instead. However again, the Mobile Air Mouse app on my phone can't pick up the Mobile Air Mouse server on my Mac.
I'm kind of at the end of my rope here. Anyone?

I have the exact same problem trying to use the Remote app on both my iPhone 3gs and iPad 2 with either my Mac or ATV2. My Remote app used to work on my phone - I can't recall if I ever actually used it with my iPad, but when I tried today, I got all the same results as you did (on both iPad, and then iPhone). I was using my ATV2 to play music from iTunes on my Mac and wanted to use the Remote app, but it would not connect to either device no matter what I did.

Home Sharing/Apple Remote Suddenly Stops

I have been having this problem for as long as Home Sharing and the Apple Remote for iPhone has been available. I am throwing out to see if someone can help. Here's the background.
1. One day Home Sharing (iTunes 10.0.1 but also in iTunes 9.x) works, and then a few days later, it will not work. A few days later, it works again.
2. When Home Sharing stops, I get the messages about Firewall settings, but I have made no changes to any settings. I am using 10.6.4. I have tried turning off the Firewall and restarting the computer, but that did not work. I currently have the Firewall on and it is set to allow incoming connections to iTunes.
3. When Home Sharing stops, Apple Remote on my iPhone also no longer connects to iTunes.
4. 2 iPhones can still connect to my other computer running Tiger. It is always the Snow Leopard computer that has the connection issue.
5. My IPv4 addresses did not change on any device.
6. I have IPv6 turned to Off.
7. All my devices are running on the same WiFi network. No other connections are effected, and the iPhones connect to the Tiger computer with no problem.
8. I have tried uninstalling iTunes, and removed all iTunes related files as outlined on the Apple support page. After a fresh install, Home Sharing still did not work.
9. I have tried uninstalling the Apple Remote App on my iPhone, but it did not work.
10. When Home Sharing Stops, no iPhones can be paired to iTunes to be able to use Remote.
11. I have tried renaming my iTunes library.
12. Restarting the computer does not change anything.
13. I have not changed any network settings.
13. Mysteriously, for no apparent reason, Home Sharing and the Remote will start working again at some point.
So there is some sort of connection issue happening that is beyond me. It is only in iTunes on my 10.6.4 computer. Only iTunes is affected. Time Capsule is backing up. All other connections to the internet work fine. Sync is never interrupted.
I believe someone out there has the answer! Genius, help me!
Thanks in advance for reading and any help that can be offered.

Peter Thomson wrote:
1. One day Home Sharing (iTunes 10.0.1 but also in iTunes 9.x) works, and then a few days later, it will not work. A few days later, it works again.
3. When Home Sharing stops, Apple Remote on my iPhone also no longer connects to iTunes.
13. Mysteriously, for no apparent reason, Home Sharing and the Remote will start working again at some point.
I'm having this issue as well and it's extremely frustrating. Everything worked fine before I got my Apple TV a few days ago and turned on home sharing as part of the setup. Ever since then I've had these bizarre intermittent issues where my remote app can't see my iTunes library. It will work fine, then stop working, then 10 minutes later it will randomly start working again. I can't determine any kind of pattern as to what's happening, but it definitely has something to do with either my Apple TV or home sharing because my previous setup worked flawlessly for months before I started using ATV and home sharing.
I would love to see an acknowledgment of this problem by Apple and an indication that a fix is on the way. The frustration comes from not knowing what on earth is going on and if there is anything I can do to fix it.

Home Sharing/Apple Remote app issue on desktop

Alright so I'm a little confused. Less than a year ago I was able to use Home Sharing and the Apple Remote app on both my desktop [wired] and laptop [wireless]. Within the last few months, Home Sharing worked on the laptop and I was even able to use the Remote app on it as well, but the desktop is unresponsive in both areas. I have the most current version of iTunes on both computers [10.4.1.10]. The iPod plugs in and syncs fine I just want the **** Remote app to work again. Any and all help would be appreciated and I will give you any more info you need.

Peter Thomson wrote:
1. One day Home Sharing (iTunes 10.0.1 but also in iTunes 9.x) works, and then a few days later, it will not work. A few days later, it works again.
3. When Home Sharing stops, Apple Remote on my iPhone also no longer connects to iTunes.
13. Mysteriously, for no apparent reason, Home Sharing and the Remote will start working again at some point.
I'm having this issue as well and it's extremely frustrating. Everything worked fine before I got my Apple TV a few days ago and turned on home sharing as part of the setup. Ever since then I've had these bizarre intermittent issues where my remote app can't see my iTunes library. It will work fine, then stop working, then 10 minutes later it will randomly start working again. I can't determine any kind of pattern as to what's happening, but it definitely has something to do with either my Apple TV or home sharing because my previous setup worked flawlessly for months before I started using ATV and home sharing.
I would love to see an acknowledgment of this problem by Apple and an indication that a fix is on the way. The frustration comes from not knowing what on earth is going on and if there is anything I can do to fix it.

The remote controls stopped working

I bought with an official Apple dealer the new i Pod Shuffle (generation 3) to use during my bike rides. After the first ride the remote controls stopped working and the voice over feature spontaneously started repeating the songs title. As well the volume control stopped working altogether. I didn't have time to return the Shuffle after only a week so I disable the voice over feature and keep on using my Shuffle with no volume adjustment, fast forward etc ….
After a visit to the Apple website I saw that several owners complained about this problem and assumed Apple would know about it and be ready to offer a fast solution. So picked an official Service Center as close as possible from my location.
First shock the Service Center was dirty, the paint obviously several decades old and faded, the light kept to the minimum.
Second shock not Tech on duty to check something as simple as a headsets. I realized there was no way to have a fast resolution to my problem. The Shuffle will be send to a regional repair center, I could have save the trip and just go to an Apple dealer. What the use to have Service Centers if they don't provide service?
Now when a product is returned, after 25 days of ownership (can't say use), a product designed by a company with the reputation of Apple you expect some kind of sign that the company is sorry, stands behind it's product and will do all possible to solve the problem. WRONG.
Third shock. The person who took my Shuffle obviously never saw a Shuffle generation 3 before or even knew it existed. She explained over and over that I may (but it sounded more like I will) be charge for the repair. Even asked me to pay upfront a basic fee to cover the time of a Tech checking on the product. And that the Tech will give me a quote if I am to be charged. Furthermore She found tons of reasons why eventually I would be charged to repair the product, however no technical person ever checked on the product. Well I guess only users read messages on Apple website not employees of Apple.
So what now? I am suppose to receive an E-mail in 24 hours to 5 working days, in which I'll be explained the result of the Tech investigation.
I guess most owners of Apple products have a better experience with the Customer Service or where the reputation of Apple being a “cool” company comes from? But based on my experience it looks like Apple's products and Apple's Customer Service may not meet Apple's reputation or customer's expectations. Or am I asking for too much?

I seriously doubt you were at an Apple Store and you were not dealing with Apple employees. You were dealing with a 3rd party shop that does work on Apple products.
Don't know where you are located but you could contact Customer Service at Apple and complain but they are somewhat limited it dealing with a 3rd party company. But they will at least have you complaint on file. Or you could attempt to find an actual Apple Store and take your Shuffle there. Or you could try one of the workarounds listed on the threads here.

TS1741 Apple remote app on iPad & iPhone cannot find library

I have used the Apple remote app on my ipad in the past, controlling my computer and also my stereo using airport express. I haven't used it in a few months, decided to have another look at it and have run into trouble. I keep getting 'could not find' when I try to add my itunes library.
Itunes can see my iPad, when I try to add the library it pops up in ituned to put the passcode in. My wifi is working fine in the house on both iPad and iPhone. I have deleted and re-added the app, upgraded to the new itunes, restarted computer, tried using the Remote App on my iphone. All the same thing. I've also done everything in the help section for the problem.
Please help, I really need this to work as we are having a big party and was going to use this instead of a juke box.

Try quitting the app and then reset your iPad.
Go to the Home screen and double click the Home button. That will reveal the row of recently used apps at the bottom of the screen. Tap and hold on the app in question until it jiggles and displays a minus sign. Tap the minus sign to actually quit the app. Then tap anywhere on the screen above that bottom row to return the screen to normal. Then reset your device. Press and hold the Home and Sleep buttons simultaneously ignoring the red slider should one appear until the Apple logo appears. Let go of the buttons and let the device restart. See if that fixes your problem.

Unable to pair Apple Remote App with iTunes

I am running a Toshiba Satellite L505D-S5965 with Windows Vista SP 2. My iTunes software is 8.2.1.6, and my iPhone 3GS is running OS 3.0.1 (7A400). Both the Satellite and iPhone are connected to the same WiFi local network, and yet the App "Remote" by Apple Software is unable to communicate with iTunes to allow the entry of the four digit code to establish control of the iTunes library. Shortly after purchasing the iPhone 3GS I purchased the Satellite, but in the couple of weeks between the purchases the Remote App worked fine on my Gateway running Windows XP SP2. I have been through Apple Telephone support twice, and have really run one of the technicians through the mill researching possible solutions. I have visited an Apple Store Genius, who could find no reason for the problem. The iPhone and Remote App worked perfectly well on the store's WiFi and Mac, but his iPhone also wouldn't work with my laptop. I have been through Kaspersky's technical support system to ensure that there isn't a firewall issue. They have assured me, after reviewing logs from my laptop, that this is not the case. I even went so far as to uninstall all my Kaspersky product, but the Apple Remote App still would not function properly. I have updated the router's firmware, and checked that the laptop's wireless card is running the latest driver. At this point I can't think of anything else to try but would really appreciate any suggestions. Thanks, Steve

Monday 7th Jan.
Just to say that Apple did call me this am to discuss the problem on foot of a call I made last week.
In the meantime the remote worked with both a 2007 IMac and a 2009 laptop but not on the m-mini.
When I tried pairing this morning during the call by pressing Menu and next together it paired.
The change is very subtle, it just says paired in the advanced section of the security et sl section as referred before, with a fleeting 2 intersecting rings icon.
The big difference is that Front Row is gone....
The remote only works to a limited degree within some apps such as iTunes and iPhotos.
In theory it controls the volume in iTunes but as of now for me it doesnt....:( need to look more.
As to what the problem was:
It seems there is a set of keyboard combinations that can be used to force a reset the ID of the remote, the suggestion is MAYBE that by getting it to work on the iMac and laptop in some way reset the ID.
This stuff is WAY beyond my skill level:)
I did impress upon Apple the need to look at the issue in threads like this....
Message was edited by: qazxsw52

Apple Remote app Stopped working

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