BAPI for CRMD_ORDER support message? Urgent

Hi Experts,
I want to change the support messages created.
For that do we have a BAPI, for the support message?
It is an urgen requirement..
Points will be rewarded ....
thanks,
Mahantesh

Hey Mahantesh,
As i already mentioned in my previous post, you have to use FM CRM_ORDER_MAINTAIN in the BADI ORDER_SAVE to update any field which is present in tcode CRMD_ORDER.
Please Consult CRM techincal consultant to know how to use FM CRM_ORDER_MAINTAIN in order to update the ibase and component.
please reward points for usefull answer.
Regards,
Anand...

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BAPI for CRMD_ORDER SAVE

Hi All,
Could you pl let me know the BAPI that will invoke 'SAVE' okcode in CRMD_ORDER transaction ?
Thanks ,
Anita

Hi Anitha,
To find out any BADI which gets called in any transaction,let it be crmd_order or any other transaction.It is very easy to find which all badis are called.Just follow the procedure:
/people/alwin.vandeput2/blog/2006/04/13/how-to-search-for-badis-trace-it
I am sure its the best way and will definitely solve all your similar problems.
<b>Kindly award points if it helps and close the question.</b>
Cheers,
Ashish.

Service contract determination for support messages

Hi Gurus,
I have the requirement for automatic determination of service contract for support messages created.
Which rule i should use for automatic determination of sales and service organization for the support messages
Please help me
regards
Naveen

Hello Solman Gurus
Please help for my issue,,, if anyone could...
Full points will be rewarded
regards
Naveen kumar

Support Message Status should default to Incident in Solution Manager

Hi Friends
Need your Help!!
I need to change the Priority settings set for the support message in Solution Manager , If a user logs a support message in the ECC system (production) with any priority (low, medium, high, very high etc.) it should default to Incident in Solution manager.
From there the client wants to classify the Priority as per his requirement in Solution Manager.
The current settings are like below
For a Low Priority it is defaulting to Incident
For a Medium Priority it is defaulting to 1: Bug P1-2
For a High priority it is defaulting to 2: Bug P3-4
For a Very High Priority it is defaulting to 3: Bug P5-10
Really appreciate your help, many thanks.
Kind Regards,
Vattikonda.

Hi
thank you for response.
It is the clients requirement to default the priority status to Incident if a support message is created from a managed system (ECC).
for e.g,
An user creates a support message in ECC production client giving the relevant input and he selects the priority as High, this created message should default to Incident in solution manager.
please see how the current settings are from my earlier at the bottom..
Kind Regards,
Sandeep.

In Support Message T-Code Details and Screen Number details missing

Hi,
We have configured Service Desk in our landscape. When any message is raised through Service Desk we can track the message through CRM_DNO_MONITOR but when we double click the message to see the message details we go to Transaction Tab but here in the Overview Tab we could not see the details regarding Transaction Code details and Screen Number Details for the Support Message.
Kindly help in the case.

One thing I have had trouble with is the authorizations for the user in the RFC destination in BCOS_CUST of your satellite system; give that user SAP_ALL temporarily in your SolMan system and try to send again. Also, just to be sure make sure the user on the satellite system creating the ticket as SAP_ALL on that system. Then of course remove SAP_ALL.
I still strongly recommend biting the bullet and installing 7.1 now if you are just starting to use Service Desk. Good luck,
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Create Support Messages in Solution Manager

Hello,
Can you please tell me the basic and easy steps for creating Support Messages in Solution manager.
I am using Following link for the same.
http://help.sap.com/saphelp_sm32/helpdata/en/29/fc811d62c24906b71f395ec8558cd7/content.htm
but i am not able to understand the steps from No. 4. When i click on "New" button i gor an error saying that "Exception condition "CUSTOMIZING_MISSING" raised."
Please guide.
I think the version of the Solution manager on which i m working is different from that of the version for which is documentation is prepared.
Thanks in advance,
Prashant

Hello Prashanth,
You, the Solution Manager version could be different than the version which help.sap.com describes. However, may I know which user and its authorizations you are using to create Support Message? Because, authorizations plays most important role.
Please go through the following links.
SAP Solution Manager Roles
http://help.sap.com/saphelp_sm40/helpdata/en/f9/35023b6b33162ee10000000a11402f/content.htm
First steps to work with Change Request Management scenario
First steps to work with Change Request Management scenario in SAP Solution Manager 7.0
Managing Changes with the SAP Solution Manager
https://www.sdn.sap.com/irj/sdn/go/portal/prtroot/docs/library/uuid/5d29d690-0201-0010-2f9f-a0f957dee385
Hope the above info is helpful.
Regards,
Satish.

Initiate email from support message

Hi everyone,
this question is related to the testmanagement workflow. I would like to modify the worklow for the support message and hope someone can help me.
When a user posts a support meassage after testing a transaction I would like the message to be sent to the outlook mail account of the concerning person instead of the message going to service desk. Is this doable with workflow management? If so, how?
Thanks for helping

Hi,
You can use the Action Profile for sending Emails when message is created.
Chk the Std Action Profile SLFN0001_ADVANCED and the action SLFN0001_ADVANCED_MAIL
Chk the below blog. Its used to send emails when the status of the message is changed.
/people/emmanuele.prudenzano/blog/2006/08/03/an-advanced-solution-for-sending-email-from-solution-manager-or-crm
Also chk for advanced solution for sending email in the below blog.
/people/emmanuele.prudenzano/blog/2006/08/03/an-advanced-solution-for-sending-email-from-solution-manager-or-crm
Thnx,
Waseem.

Fields missing in Support Message from CRMD_ORDER

Hi All,
when we create a Support Message from transaction notif_create, there some fields like
component, project and solution
but when we create the same support message from transaction crmd_order, i could not find those fields.
Please suggest
Regards,
Pradeep L

Hi Prakhar,
Is there any work around where we can configure such these fields would be visible in the transaction CRMD_ORDER.
The issue we are facing is:
Standard Transaction Type: SLFN is being used for another project in the same system
Now i have created another Transaction Type: ZSLF with customized status, action and date profile.
Now we cannot use notif_create as it will pick up SLFN and we cannot change it to ZSLF as the other project is using it
Please suggest
Regards,
Pradeep L

Create Support Message via BAPI with additional partners

Hi all,
i need to create a support message (slfn) via bapi / function module. The basic creation is no problem with BAPI_NOTIFICATION_CREATE.
But i need to set additional partner(functions) like "approved by" in the support message. With this bapi i can only set the processor and creator of the message.
How can i add additional partners via BAPI call?
Any help would be much appreciated.
Daniel

Hi Daniel,
i do not think there is a standard functionality for this.
you can use function module CRM_DNO_UPDATE_PARTNER to set partner functions to a message. You will have to build your own RFC enabled function module around this, though.
Then you can use it to add your partners after the message was created.
Regards,
Christoph

FM to create support message for custom process type other than 'SLFN'

Hi All
Is there any function module or BAPI which will create support message for the custom process type other than SLFN.
BAPI_NOTIFICATION_CREATE is posting only for the process type 'SLFN'
Thanks in advance
Regards
Ravi

Any ideas?

Error:Administration header could not found for support message

Hi All,
we are creating the support message in CRMD_ORDER transaction. we are getting an error, "Administration header could not found for support message" while saving. And also it is coming out of the transaction.
The transaction type is SLFN.
Please advise.
Regards
kumar

Did you find the solution to this error? I am also getting this error and need to solve the same. Can you please help?

Help me for activate I message and facetime ! iOS 7(7.1.2) iphone 4 ! Urgent plss help !

Help me for activate I message and facetime ! iOS 7(7.1.2) iphone 4 ! Urgent plss help !

Hello Mohd,
Thank you for using Apple Support Communities.
Sorry I couldn't get to your issue quicker, but the following article should help you to activate your iMessage and FaceTime:
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Create Support Message via Help - Limitation for certain people

Hi,
i try to configure my SolMan, so that only a couple of person can create a support message with Help -> Create Support Message.
I look for a role, but can't find anything to solve this issue. Does anyone now what I have to customize, that only people I allow can create a support message in that way?
Thanks in advance
Michael

Thanks for your replies, but this doesn't solve my problem
1) When I don't create a business partner for those people, they can create messages, but then then the filed "message processor" would be empty in SolMan
2) which role do you mean? I tested with a test-user without any role - he can create support messages as well...
regards
Michael

Support message and change requests only for production system

Hi guys,
I would like to connect the solman helpesk with CHARM ( CHARM is still running ).
In CHARM I have to create a CR only for production system. ( don't know why - but works as designed).
In SAP helpdesk I can create support messages for every kind of system type but if I want to connect both (HD and CR) , the source system (ibase component) of the issue will copied to the CR and runs in error because of the rule (only p-system) of CHARM.
Of course I can change the ibase to production system manually in SDCR but it seems a very error-prone method.
Now my question: is it possible to change the ibase component due to the creation of CR by copy rule or something like this?
Kind regards
Rayko

Hi Rayko,
We do not have this option.
Once in ChaRM, we assume that the changes will always correct an issue in the PROD system.
I would recommend to open the tickets directly with the PROD system IBase, once the issue is also happening there.
Best Regards,
Fernando

Configuration in Solman and Satellite system for Support message creation ?

Hi ,
I want to send a support message to solman from the ( help menu -> create support message )
of my satellite system.
any one tell me the settings that i have to make in both the sattelite system and the solman for sending a support message.

Hi,
the necessary steps are described in Solution Manager IMG documentation.
Also you can find that information in the web blogs in this forum.
In a nutshell:
- activate Service Desk in Solution Manager (incl. BC-Sets)
- maintain System Landscape, RFCs and iBase
- create key users (business partners)
- maintain number ranges
- assign roles
- maintain table BCOS_CUST in satellite system
You should just follow the corresponding customizing steps in tx: SPRO.
/cheers

BAPI for CRMD_ORDER support message? Urgent

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