Blackberry protect reversing archive of phone I use.

Hi to all, I have accidentally archived my blackberry 9360 on bb protect whilst archiving older lost handsets. I would like to take my current handset out of he archived section on bb protect, however am struggling to do so. Please help as I can no linger remotely (via pc) use the features such as locate phone, lock and send message on screen. Please help me.

First, you need to remove your email address from your post.
Second, try making a manual backup and see if it logs it on the BB Protect Website.
Third, if you use the Protect app and go to Restore (don't actually do the restore) does it show in the list on the device?
1. Please thank those who help you by clicking the "Like" button at the bottom of the post that helped you.
2. If your issue has been solved, please resolve it by marking the post "Solution?" which solved it for you!

Similar Messages

Restoring from blackberry protect on my old phone

Hi,
I need to restore a backup on my old phone from Blackberry Protect, but I do not have a data service since it has been moved on my new Z10. how can I retrieve the data? I do have a wifi connection on the device!
Thanks,

Hello,
You cannot. On a legacy BB, you must have an active and adequate BIS account so as to have any use of the proprietary services, including BB Protect.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Blackberry Protect won't locate phone while roaming on Rogers

I am a ATT customer who decided to try BB Protrect while on vacation in Cananda and this is what I discovered. BB Protect doesn't work as it did on my 9900 on the Rodgers newtwork. BB this is a step backward, since the BB Protect OS10 no longer backs up.

I am a ATT customer who decided to try BB Protrect while on vacation in Cananda and this is what I discovered. BB Protect doesn't work as it did on my 9900 on the Rodgers newtwork. BB this is a step backward, since the BB Protect OS10 no longer backs up.

The blackberry protect service is temporarily unavailable

I changed the sim on my phone and ever since I have the blackberry protect highlighted on my phone. It says I need to log back in in order for my phone to be protected however everytime I attempt to log in the message "The Blackberry ID service is temporarily unavailable".
This has been going on for weeks now and my phone is not protected! Is there any reason it says unavailable? what can I do?
I am currently using wifi as my phone does not have roaming

1) Register HRT: (OS5) Home Screen > Options > Advanced Options > Host Routing Table > Scroll to any line entry and > press the Menu key > and then click Register Now. If you have an OS 6 or OS 7 device, Look at Options > Device > Advanced > Host Routing Table, etc.
2) Resend Service Books: Article ID: KB02830 How to send the service books for a BlackBerry Internet Service account. http://www.blackberry.com/btsc/KB02830
3) Then, with the BlackBerry device POWERED ON, remove the battery for a minute, and then reinsert the battery to reboot. A reboot in this manner is prescribed for most glitches and operating system errors, and you will lose no data on the device doing this.
Hopefully that will get things going again for you!
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Is Blackberry Protect compatible with the Playbook?

Hi,
I have Blackberry Protect on my BB phone.
Can I use it on my Playbook or Is there an equivilant for the Playbook that offers the same features:-
1) Remote locking.
2) Arear locater.
3) Email message.
etc..
Thank you.
Storm II & Playbook user
Solved!
Go to Solution.

not yet, maybe after OS 2 sometime next month
Using the Playbook and the Z10 and the Z30 and loving them
Martin

Restoring archived data from the blackberry protect site

Hi, I just switched devices I use to use a 8520 curve now I'm using a 9380, so I want to know do I restore my archived back up cause my previous device doesn't appear on the blackberry protect site but my archived data seem to be there ?
Thanks in advanced...

Only backups which are displayed can be restored to your phone. If you don't see any older ones, something might have gone wrong with the backups being loaded to the site. Perhaps you have an older backup done with BlackBerry Desktop Software which you could reload?
Cheers.
- If my response has helped you, please click "Options" beside my post and mark it as solved. Clicking the "thumbs up" icon near the bottom of my response would also be appreciated.

How to restore my data from the blackberry protect back up archive

Hi, my phone recently crashed, so I reloaded my OS & tried restoring my data from the blackberry protect app but noticed I could only restore from my last backup. I'd like to restore from another backup point in my archive & not my last. How do I go about it?

Only backups which are displayed can be restored to your phone. If you don't see any older ones, something might have gone wrong with the backups being loaded to the site. Perhaps you have an older backup done with BlackBerry Desktop Software which you could reload?
Cheers.
- If my response has helped you, please click "Options" beside my post and mark it as solved. Clicking the "thumbs up" icon near the bottom of my response would also be appreciated.

Blackberry Protect - Locating Phone

I'm using a BB Tour 9650 with 6.0. I recently installed Blackberry Protect however as of right now it appears to be unable to locate my phone through the website. The service appeared to work great last night with the exception that it was unable to locate my phone via GPS though I have the Checkbox checked to locate phone via website for BB Protect. Today while trying to test it and get it working I am finding that I am not able to send the commands to it, send ringtone, send lock, etc unless I restart the application on my phone then everything sends. Any ideas?

No.
The search box on top-right of this page is your true friend, and the public Knowledge Base too:

BlackBerry Protect doesn't show my phone

Hello, I am trying to set BlackBerry Protect for my Z10. I can enable it on my phone side. However, on the web side, it always says: "A device isn’t associated with BlackBerry Protect." and I cannot use all the protect functions shown on the web. I confirmed that my wireless network, location service and BlackBerry ID work well. I tried to disable/enable BlackBerry Protect for many times, and reboot the phone many times. I waited about 1 week, but I still cannot make BlackBerry Protect work on the web side. My OS version is 10.3.2.440. My phone is an AT&T version Z10 brought directly from AT&T in USA. The Support Information on the BlackBerry Protect web shows: BlackBerry Account Email:(my BlackBerry ID)Web Portal Version:1.2.1.93 - scm-1.2.1.93Server Name:kronos.bbprotect.us.blackberry.comProtected Devices:Model Client ID PIN default-1---------- Please help me to solve the issue. Thanks!

OK, I want you to do a couple things, EVEN if you have done these before, try in this order. try this,at Settings > BlackBerry Protect, turn off Protect. Leave it off.Restart: Leaving the Z10 powered on, remove the battery for five minutes and then reinsert to reboot. Give it 2-3 minutes after rebooting for all data syncing to subside, and then,Now, turn on Protect again and after some time see if Protect is working yet.ALSO, have you connected your BlackBerry to your PC with the Link software? If not, please download and do so, making sure you enter your BBID as required in Link.BlackBerry Link for PCSync to your PC with BlackBerry Link, with support for Windows Media Player and iTunes.See system requirementsDownload for PC

How to find a lost BlackBerry 10 smartphone using BlackBerry Protect

Posted originally on the Inside BlackBerry Help Blog
It’s a scenario no one wants to encounter but here’s a quick overview how you can help locate your BlackBerry 10 smartphone using BlackBerry Protect if you can’t find it.
Tip: Using a BlackBerry OS device? Check out this post for help locating your device using BlackBerry Protect.
Step 1 – Enable BlackBerry Protect and turn on Location Services
To locate your smartphone you must enable BlackBerry Protect and turn on Location Services.
After you turn on Location Services, your smartphone only sends its location information when you request it through the BlackBerry Protect website, or when your battery power is low.
Swipe down from the top of the screen
Tap  Settings > BlackBerry Protect
Set the BlackBerry Protect switch to On
Tap Location Services
Set the Location Services switch to On
Tap  Back to save your change
Step 2 – Log in to the BlackBerry Protect website
After you enable BlackBerry Protect and turn on Location Services, complete the following steps to view the location of your smartphone on a map.
Log in to the BlackBerry Protect website located at http://protect.blackberry.com
Click View Location
BlackBerry Protect will attempt to locate your smartphone
If your smartphone can be located, a map appears similar to the following showing the approximate location:
If you still can’t find your smartphone at the reported location, use the Play Sound option within the BlackBerry Protect website. This option makes your smartphone ring loudly for one minute as well as activating the Loud profile.
Help! BlackBerry Protect can’t locate my smartphone!
To locate your device it must be turned on and connected to the wireless network.
Because BlackBerry Protect also uses GPS, you may not locate your smartphone if it is inside a building, underground, or otherwise blocked from receiving a satellite signal.
Did someone help you? Click Like! Did a post solve your issue? Click Accept as Solution!
Follow me on Twitter or Google+ and subscribe to the Inside BlackBerry Help Blog

TyW....... Great post...!

Cannot log in using my blackberry id i cannot use my blackberry application world and blackberry protect

help anyone, i cannot use my blackberry application world and blackberry protect, i cannot log in to my blackberry curve 8900 using my blackberry id. help please.....

Hi ozzy912 and welcome to the BlackBerry Support Community Forums!
Can you send me your BlackBerry PIN and the BlackBerry ID via Private Message? I can see if they are associated.
Thanks.
-CptS
Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.Click Solution? for posts that have solved your issue(s)!

Blackberry Protect - Delete data command executed on new Z10 and not lost Z10

My BB Z10 was stolen and somebody took the battery off immediately. I executed command to display message and delete data using blackberry protect. Command will be executed whenever the thief turns phone on. Afterwards, I restored data from blackberry link on my new blackberry z10 using old blackberry id. When my new z10 phone was up the commands which i sent to lost z10 got executed on my new blackberry! Now I am not able to trace lost blackberry. Somehow same pin got assigned to new blackberry on blackberry protect. Is there any way I can bring back lost blackberry details on blackberry protect and trace it?

Hi and Welcome to the Community!
Firstly, you must get your current BB using the exact same BBID credentials that were used when your old BB was using BB Protect for backup. To do so, you will have to WIPE your current BB and, when you are setting it up new again, use the same credentials from your old BB. But, take heed of this:
Article ID: KB31489 BlackBerry Protect for BlackBerry smartphones does not display any backup files to restore
If, by "archived", you did contrary to what that KB states, then it is too late...there is no recovery of things that get deleted from the BBID account.
Your situation is a perfect case study as to why BB Protect is a fine component of a good backup procedure, but by no means should it ever be counted on as the sole component.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

NO REMOTE BACKUP & RESTORE ON BLACKBERRY PROTECT ON BB10 OPERATING SYSTEM --- READ THIS POST

Dear BlackBerry,
First of all I would like to establish that I am a very loyal customer of BlackBerry, so anything that I will say in this letter is because of the personal concerns shared by me and millions of loyal BlackBerry customers.
BlackBerry have launched the new BlackBerry Classic Q20 phone.
Apart from the reintroduction of the Navigation and Track pad that is above the physical keyboard and slightly bigger size.
What are the real differences between this new BlackBerry Classic Q20   and the BlackBerry Q10 ?
The main issues and concerns are that BlackBerry have reduced and in fact left out several features on the BlackBerry 10 operating system, for which was available on the BlackBerry 7 operating system, such as on the BlackBerry Bold 9900.
Some features may not be vital or important, but other features were vital and important and by BlackBerry leaving out these vital features, it beckons the question as to why are BlackBerry limiting the software functions and capabilities of the BlackBerry 10 operating system as to what the BlackBerry 7 operating system has in place.
Do not misunderstand me in what I am saying, BlackBerry is still the best in what it does and I love the product. And the BlackBerry 10 operating system does have features and functions that the BlackBerry 7 operation system does not have.
But the whole point of improvement is that BlackBerry keep the best and vital functions that are available on the BlackBerry 7 operating system and actually include those features and functions in to the BlackBerry 10 operating system. That would make sense and move forward.
There are two vital features and functions that I will now mention that are available on the BlackBerry 7 operating system but was left out of the BlackBerry 10 operating system.
Firstly, there is a feature on the BlackBerry 7 operating system, called   "SELECT ALL"
This feature allowed the user to go in to their, photos or pictures or videos or music or documents or phone contacts folders and if the user wished to share all of those items in that particular folder to another phone device with Bluetooth or a computer with Bluetooth, or to delete all of the items in one go within that folder, then the user would not need to manually click on each item within that folder, which is time consuming especially if there may be in excess of one hundred items in each folder or more than one hundred phone contacts within the contacts folder, where the user needs to now manually click on each item using the "Select More" feature that is the available feature on the BlackBerry 10 operating system and is very time consuming.
But within the BlackBerry 7 operating system there is the feature and function that is called   "SELECT ALL"
This feature allows the user to "select all" of the individual items within the folder of their choice or the phone contacts folder, with just one click and be able to either delete all of these items or to share transfer all of these items to another device or computer that has Bluetooth.
Can BlackBerry bring this feature to the BlackBerry 10 operating system as an update as soon as possible ?
The next feature and function that was on the BlackBerry 7 operating system but was deliberately not included in the BlackBerry 10 operating system is the >
Remote Back Up   and   Remote Restore     on the BlackBerry Protect.
This cloud back up and restore feature was vital and in the history of BlackBerry with Blackberry's advanced encryption and security, this cloud back up and restore feature was always safe and the security and protection of data being backed up and restored to and from Blackberry's cloud has NEVER been compromised or hacked or accessed in any way what so ever by anyone. And this made Blackberry's reputation for security number one and gave the loyal BlackBerry customers even more confidence in the BlackBerry product.
Now I will go in to detail why it is vital that BlackBerry must include and introduce this feature that is available on the BlackBerry 7 operating system but it is not available on the BlackBerry 10 operating system.
Firstly, the current BlackBerry protect that is available on the BlackBerry 10, has some lovely fancy features, such as remote locating of the phone and remote wiping of the phone, should it ever be lost or stolen.
The fact is, this is a good feature, but if the phone was lost forever or indeed stolen, then that's it, the device data is also lost forever and the only data that would be accessible to restore on to a new BlackBerry 10 operating system device, would be what ever the last back up that was available that was made using BlackBerry Link on the computer.
Now, doing a phone back up on BlackBerry Link on the computer, is all very well and good, but there are many limitations to this.
Firstly,
if the owner of a BlackBerry 10 operating system device was to be at home or in the office and connect their BlackBerry 10 device to their computer to BlackBerry Link and do a full device Back Up. Then that device is now only Backed Up at that point and is only Backed Up to date at that moment.
Now imagine after that Back Up was made, the computer in which BlackBerry Link is installed on and the Back Up was made, imagine the situation where that computer broke and all the saved data was lost or destroyed for ever or that computer that had the BlackBerry Link backed up data was stolen and never recovered ? Then everything that was backed up from the BlackBerry 10 operating system device to that particular computer using BlackBerry Link, would now be lost for ever. Which means that the Back Up that was made using BlackBerry Link is pointless in this above situation.
Second Example,
This next example is even more realistic and is vital in my argument for the Remote Back Up and Remote Restore.
Imagine for example it is a day that you decide to do a full phone Back Up of your BlackBerry 10 operating system device on your computer using BlackBerry Link. Everything is now Backed Up only on that computer and is only up to date at that moment.
Then later that day, you need to travel to another town or city or state or country, for what ever reason and you may be away for a day or several days or weeks.
While you are away, the computer that you used to make the last full Back Up using BlackBerry Link, is at your home or in your office, hundreds or thousands of miles away from where you are with your BlackBerry 10 device.
While you are away, you input new contact details or new calendar schedule entries or new memo notes or new reminders or all of these above vital entries in to your phone.
You do this the next day when you leave and then throughout your business or personal vacation, you continue to input vital information in to your BlackBerry 10 operating system device, such as new contacts, new or amended calendar entries, new memos, new tasks. All the vital information that you need stored safely and secure.
Then your BlackBerry 10 operating system device is either lost or destroyed or stolen. But whichever, it is now gone for ever and all of the NEW vital information that you have in putted in to your BlackBerry 10 operating system device since the last full Back Up that was made using BlackBerry Link on the computer that is hundreds or thousands of miles away, has now been lost for ever.
What is the point in in putting any new data or information in to your BlackBerry 10 device if a situation as mentioned above was to happen ?
Where is the benefit of only the BlackBerry Link Back Up in this above situation ?
Now if the device was a BlackBerry 7 operating system device such as the BlackBerry Bold 9900, then if the above situation was to happen, if you was away from your home or office since the last full Back Up of your device was made on a computer.
If you were hundreds or thousands of miles away and whilst you was away on vacation you need entered new contact details or new memos or new reminders or new calendar entries or amendments in to your BlackBerry 7 device. Then you can immediately after in putting these new items of information and data in to your BlackBerry 7 device, you can do a Remote Back Up to the BlackBerry Cloud   using any connected wireless network or your mobile phone network using your data that is on your sim card to do this Remote Back Up.
Then if after this Remote Back Up was done, if the BlackBerry 7 device was lost or stolen or destroyed, then you could simply go and purchase another BlackBerry 7 operating system device and input your primary email address that was used to register the previous BlackBerry 7 device, in to the new BlackBerry 7 device and then once set up, then open up BlackBerry Protect and click on Restore and select the last saved cloud Back Up and then all of the data that you last Backed Up over BlackBerry Protect Cloud is now installed on to your newly purchased BlackBerry 7 operating system device.
This was a vital feature for total security and peace of mind of all BlackBerry users.
All BlackBerry users do NOT want to download any third party application that makes claims to offering this service as any third party application is NOT reliable and NOT safe and NOT secure.
Only the Remote Back Up and Remote Restore on the BlackBerry cloud that is available on BlackBerry Protect on the BlackBerry 7 operating system, is the only proved secure cloud back up for BlackBerry and actually works precisely and is totally safe and secure.
So I now ask the question to BlackBerry,
Why is this vital Remote Back Up and Remote Restore feature of BlackBerry Protect that is available on the BlackBerry 7 operating system, is not on the BlackBerry 10 operating system ?
Will BlackBerry please listen to its loyal customers and please introduce the two above mentioned features as an update to the BlackBerry 10 operating system.
These above two mentioned functions and features are vital and it's what millions of loyal BlackBerry customers want installed on their BlackBerry 10 devices.
Please can someone at BlackBerry please come back to me and tell me if these above two features will be introduced to the BlackBerry 10 operating system as an update or download ? As its what we all want back.
Thank You.

Ditto on both points. Meanwhile I use the solution of a third party backup.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code

Help with Blackberry Protect

I have a storm 9520 and a curve 8520 and had installed the blakberry protect, bu right now when i sign in to the blackberry protect for both, it takes me to the curve 8520 details. Please how can this be rectified as my storm " has been stolen and I would need to locate, wipe and shut down the phone. Thank you

Sign in to the BlackBerry Protect application using a different BlackBerry ID
1. In the BlackBerry® Protect application on your BlackBerrydevice, press the Menu key > Options.
2. In the BlackBerry ID section, click Sign Out.
3. Click Sign Out again.
4. Type the login information for the BlackBerry® ID that you want to use to sign in to BlackBerry Protect.
5. Click Sign In.
Switch devices using BlackBerry Protect
To perform this task, BlackBerry® Protect must be installed on your current BlackBerry device.
You can use BlackBerry Protect to move supported data from your current device to a new device.
1. On your current device, back up your data.
2. If necessary, on your new device, install BlackBerry Protect.
3. Complete the setup process.
4. Click Switch Device or manually start the restore process. Select your old device as the device that you want to restore data from.
Delete a device from your BlackBerry Protect account
1. Log in to the BlackBerry® Protect web site.
2. On the left side of the web page, click Your Devices.
3. If you want to delete all of yourBlackBerry device's backup data from BlackBerry Protect, clear the Keep Backups check box beside the
device that you want to delete.
4. Beside the device that you want to delete, click Remove.
5. Click OK.
Please thank those who help you by clicking the button.
If your issue has been solved, please resolve it by marking "Accept as Solution"

Help with Blackberry Protects

My phone fell into water and is destroyed. i have a extra temporary blackberry tour to use. i have saved my data daily by blackberry protects. my problem i sthat my blackberry does not connect to the internet. if i have my contacts on the BB Protects, can i transfer it to my blackberry desktop messinger????????????

Hello,
1) NO : as far as I know, to use BlackBerry Protect, you need a data plan, so I do not think that using WiFi or USB can work.
2) if you have made a backup of your device using Desktop Software, you can use that backup to restore to your temp Tour.
The search box on top-right of this page is your true friend, and the public Knowledge Base too:

Blackberry protect reversing archive of phone I use.

Similar Messages

Maybe you are looking for